Lance English has over 15 years of experience as a Personal Cruise Consultant for Holland America Line, where he generates new business, builds client relationships, and serves as a direct contact for cruise guests. He also has 10 years of experience as a Journey Level Carpenter, where he worked on all phases of commercial construction. Additionally, Lance has been involved with Toastmasters International for over 10 years, serving in several leadership roles including Area Governor and Division Governor, and has volunteered with the Seattle Seafair Pirates for over 15 years, holding positions such as Captain and Chief of Staff.

1. Lance English
9019 20th Ave NE, Seattle, WA 98115
(206) 240-7986 • lanceenglish@gmail.com
WORK EXPERIENCE
Holland AmericaLine, January2005 - Present
PersonalCruiseConsultant
Assistdirecttravelersinarranging premiumall-inclusive leisure cruise travel,workwithestablished
internal contacts, provide in-houseconciergeservicestomeetspecial accommodationsrequests,work
as a team withotherconsultants,independentlyrelyonself-time managementtomeetspecified
revenue goalsandstatistical expectations,productandsystemknowledge,problem-solvingskills,
interpersonalandinterdepartmental interactions,consistency,attentiontodetail,strongproduct
knowledge,andstrongnetworkingskills.
 Generate newbusinessfromsales leadsanddatabase management.
 Successfullybuildandretainstrongclientrelationships.
 Directpointof contact forcruise guestspreferringtoworkdirectlywithHollandAmerica
Line.
 Servedonthe company’ssafetycommittee,Careteam,toupdate andcontribute tosafety
policies,receiveaccidentreportsandrecommendstepsforcorrectionplan.
 Mentor newconsultants.
 ProficiencyinSEIBEL,POLAR,Outlook,MicrosoftWordandExcel.
Carpenter’sLocal #131 Seattle,January1993 – June 2003
Journey Level Carpenter
All phasesof Commercial Constructionincludingconcrete formwork,interiortenantimprovement,
finishes, andfixtures;workingfromblueprintswithinfixeddeadlines;projectassessmentand
evaluation;multitasking;andcollaborativeeffortwithothertrades.

2. Lance English
 ServedasSafetyCarpenterchargedwithindependentlyassessingandmakingadjustmentto
jobsite workingconditions,site maintenanceandcorrectingsite issuesinasupervisory
capacity.
EDUCATION AND CREDENTIALS
Journey Level CarpenterCertificate,RentonTechnical College, 1993 - 1996
General Studies,ShorelineCommunityCollege, 1990 – 1991
High SchoolDiploma,QueenAnne ChristianSchool,June 1989

3. Lance English 3
VOLUNTEER ACTIVITIES, CLUBS, AND ASSOCIATIONS
Toastmasters International,2008 - Present
Distinguished Toastmaster, 2008 – Present
 Overfortypublicspeeches givenonavarietyof topics.
 Area-level contestfinalistin2011
 Assistinorganizingcontests,includingservingas judge andtimer.
 AssistinfoundingtwoToastmastersclubs: FranklySpeakingandEccentricElocution
Division B Governor,District 2, July2014 – June 2015
 Oversee five Areas.
 Planand administertwoannual contests perArea.
 Attendmonthly Districteducational meetings.
 Serve asa communicationpointforsubordinates.
 Attendandcast votesfor Divisionon Districtmatters.
 AssistaffiliatedAreaandDivisionGovernorsforcontests.
Area 23 Governor, July2013 – June 2014
 Oversee five Toastmasterclubs
 Make semi-annualvisitstoclubs,reportonstatusand recommendedimprovements.
 Provide supportandassistance whileencouraginggrowthandadherence toexpectations.
 Reportto DivisionGovernor.
 Helporganizationwithleadershiptrainingandareacontests.
Club President,NotableNorthgaters, July2007-June 2008
 Lead meetings,conductbusinessinthe name of the club, and provide supporttofellow
officers.
 Chairthe 2012 ClubSpringInternationalSpeechContest
Seattle Seafair Pirates,August2001 - Present
Chief of Staff, February2016 – September2016
 Facilitate the Captain’sdirectivesandmanage staff officers.
 Planaccommodations,meals,appearances,andbanquetforthe weekof Seafair.
 Act as on-site support,liaison,andperson-in-charge,asneeded.
 Representthe Captainandclubformediaappearances,asneeded.
Captain Kidd LXIII, January2012 - July2013

4. Lance English
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 Publicface andauthorityforthe organization.
 Designandimplementationof brandedmaterials,includingpins,stickers,andflags.
 Schedule,budget,andfacilitateappearances.
 Assignstaff,delegate responsibilities,anddisciplinewhere necessary
Masterat Arms,2003 & 2009
 Act as extensionof Captain’sauthority,asneeded.
 Act as on-site memberguidance andperson-in-charge,asneeded.
 Responsible foron-sitesupport,discipline,andproblemsolvingduringparadesand
appearances.
Secretary,January2002 – December2003
 Recordmeetingminutes,accommodate necessarycorrespondence,andproduce monthly
newsletter.