Laguna Bay Spa manual

LagunaBayManualVer12.10.2_Layout 1 12/10/10 12:44 PM Page 1

L aGuna B ay S paS
Get Away...
Every Day.

Owner’s Guide Book


Important information about your
LaGuna Bay Spa

Spa Model

Spa Serial number

Date of purchase

Dealer name

Ozone Generator yes no

prozone System yes no

Chemicals used

Filter Information Length Width

Keeping this information on hand will help if you ever need technical assistance. It is also helpful
if you can provide pictures for the technician. pictures allow the technician to see the area of
concern as if looking at it along side you.

Taking pictures before calling technical support will help expedite resolution - you will be able to
email the pictures directly to the technician while you are on the call.

For technical assistance, please call 877.722.4097
Technical Support is available Monday through Friday from 8:30 am
to 5:00 pm Eastern Standard Time

2


Index
Important Safety Information Begins on Page 4
playing it safe while you play

Location Information Begins on Page10
The “Wheres” and “Hows” of choosing and preparing
the best place for your new spa

Electrical Information begins on Page 12
The magnetic relationship with your spa
shouldn’t come with a shock

Information about hardware & filling your spa
begins on page 16
putting the right water in the right way makes a big difference.

Water Chemistry Information begins on page 20
Chrystal clear instructions for chrystal clear water

3


Important Safety Information

Read and CaRefully follow InstRuCtIons !
Basic safety precautions must be followed including:

Avoiding the Risk to ChildRen

dAngeR:
Risk of Children drowning. extreme caution must be used to prevent unauthorized access by
children. to avoid accidents, ensure that children cannot use a spa unless they are supervised at all
times.
WARning:
to reduce risk of injury, do not allow children to use this product unless they are closely
supervised at all times.
to reduce the risk of injury, lower water temperature when spa is used by children. lower water
temperatures are recommended since children are especially sensitive to hot water.
do:
Make sure you always lock child resistant locks after using the spa for your children’s safety.
every laguna Bay spa is equipped with a locking cover that meets the atsM f1346-91 standard for
safety Covers. there is no representation that the use of the cover, locking clips or actual locks will
not prevent access to the spa.
test the water temperature with your hands before allowing children to enter the spa to be sure
that it’s comfortable. Children are especially sensitive to hot water.
Remind children that wet surfaces are slippery. Make sure that children are careful when
entering and exiting the spa.
Check with local authorities regarding fencing requirements for spas in you area.
don’t:
Allow children or pets on the spa cover. Covers are strong enough to withstand the weight of
tone foot of snow. they are not designed to support the weight of people or pets. sitting on the cover
may cause the foam inners to break.
Allow children to have unsupervised access to the spa.

Avoiding the Risk oF eleCtRoCUtion

lAgUnA BAy spAs ReCoMMends thAt eleCtRiCAl
CoMponents Be instAlled
only By A liCensed eleCtRiCiAn.
to ensure the spa functions properly and to ensure your warranty is not compromised by improper
installation, you must have a licensed electrician install all electrical components.

4



Risk oF eleCtRoCUtion
Connect only to a grounded source.
if your spa model is equipped with a cord, do not bury the cord. a buried cord may result in
death or serious injury due to electrocution if direct burial-type cable is not used, or if improper
digging occurs.
install at least five feet (1.5m ) from all metal surfaces. If this is not possible, a ground
terminal (pressure wire connector) is provided on the control box inside the unit to permit connection
with solid copper bonding conductor between this point and any metal equipment, metal water pipe,
metal enclosures of electrical equipment, or conduit within five feet (1.5m) and within sight of the spa.
do not permit any electrical appliances, such as lights, telephones, radios or televisions within
five feet (1.5m) of the spa unless they were built in by the manufacturer. failure to maintain a safe
distance may result in death or serious injury from electrocution if the appliance should fall into the
spa.
WARning
to reduce the risk of electric shock, if your spa is equipped with a cord, replace damaged cord
immediately. failure to do so may result in death or serious permanent injury by electrocution.
your spa requires a ground Fault Circuit interrupter for user and equipment protection in
compliance with section 680-42 of the national electrical Code, ansI/nfPa 70-1993. to ensure
proper operation of the important safety device, test according to the following instructions with regard
to your electrical configuration:
Cord-Connected 115 volt, 20 amp: the GfCI is located at the end of the power cord. Before
each use, with the unit operating, push the “test” button. the unit should stop operating and the
GfCI power indicator will go out. wait 30 seconds and then reset the GfCI by pushing the “Reset”
button. the GfCI power indicator will turn on, restoring the power to the spa. If the interrupter does
not perform in this manner, there may be an electrical malfunction and with it, the possibility of an
electric shock. disconnect the power until the problem has been corrected. Please note this action will
automatically reset the filter cycle of the spa.
220 volt, permanently installed or converted models: a ground terminal is provided on the
terminal block located inside the control box. to reduce the risk of electric shock, connect the
terminal to the grounding terminal of your electrical service or supply panel with a continuous green,
insulated copper wire. a bonding terminal (pressure wire connector) is provided on the outside of the
control box for bonding to local ground points. to reduce the risk of electric shock, this connector
should be bonded with solid copper wire to any metal ladders, water pipes, or other metal within five
feet (1.5m) of the spa to comply with local requirements. the means of disconnection must be readily
accessible, but must be installed at least five feet (1.5m) from the spa.
do:
Make sure your spa is properly connected - Use A liCensed eleCtRiCiAn
disconnect the spa from the power supply before draining and servicing components.
test the ground Fault interrupter(s) before each use.
don’t
Use the spa with the equipment compartment door removed.
Replace components except with identical components supplied by the manufacturer.
operate audio or video equipment while inside the spa unless it is with the remote approved or
provided by the manufacturer. do not connect auxiliary components (i.e. headphones) to the system.
place electrical appliances within five feet (1.5m) of the spa.
Use an extension cord to connect the spa to its power source. the cord may not be properly
grounded and the connection is a shock hazard. an extension cord may cause a voltage drop, which
will cause overheating of the pump(s), cause motor damage and will void the manufacturer’s warranty.
Attempt to open the electrical control box. there are no serviceable parts inside the box.

5



AvoidABle Risks

dAngeR: Risk oF injURy
the suction fittings in this spa are sized to match the specific water flow created by the pump.
If it is necessary to replace the suction fittings or the pump, be sure the flow rates are compatible.
Because of the risk of injury,
never operate the spa if the suction fittings are broken or missing. Please contact your dealer or
nearest service center for service or repair.
never operate the spa if the floating weir(s), filter(s), filter lid(s) or skimmer(s), or skimmer
assembly(s) are missing. Please contact your dealer or nearest service center for service or repair.
never replace suction fitting with one rated less than the flow rate marked on the original
suction fitting.
do not remove floating weir(s), basket(s) or filter(s) while spa is running.
keep all loose articles of clothing, hair or hanging jewelry away from suction fittings, rotating
jets or other moving components.
exercise care when entering and exiting the spa. wet surfaces can be slippery.
inCReAsed side eFFeCts oF MediCAtion
the use of drugs, alcohol, or medication before or during spa use may lead to
unconsciousness with the possibility of drowning.
persons using medication should consult a physician before using a spa; some medication
may cause a user to become drowsy, while other medication may affect the heart rate, blood pressure
or circulation.
persons taking medications which induce drowsiness, such as tranquilizers, antihistamines
or anticoagulants should not use a spa.
heAlth pRoBleMs AFFeCted By spA Use
pregnant or possibly pregnant women should consult a physician before using a spa.
persons suffering from obesity or with a medical history of heart disease, low or high blood
pressure, circulatory problems, infectious diseases, immune deficiencies, infectious diseases, infections
skin irritations, or diabetes should consult a physician before using a spa.
Always shower before and after using a spa. to reduce the possibility of contracting a
waterborne illness, always maintain water chemistry within the parameters in this manual. If other
bathers are affected by such a condition, discontinue use and consult a physician.
UnCleAn WAteR
keep the water clean and sanitized with correct chemical care to help maintain safe water and
prevent possible damage to spa components. the recommended levels for your laguna Bay spa
are:

free available Chlorine (faC): 3.0 to 5.0 ppm total alkalinity 125 to 150 ppm
water pH: 7.4 to 7.6 Calcium Hardness 150 to 200 ppm

Refer to water Quality and Maintenance section for further information and complete instructions
about water and spa care.

6



iMpoRtAnt: turn jet pump on for at least ten minutes after adding Any spa water
chemicals into the filter compartment.
Clean the filter cartridge monthly to remove debris and mineral buildup which may affect the
performance of hydrotherapy jets, limit the water flow, or trip the high limit thermostat which will
turn off the entire spa to prevent further damage to the spa.

Avoiding the Risks oF hypeRtheRMiA
prolonged immersion in hot water can result in HyPeRtHeRMIa, a dangerous condition
which occurs when the internal temperature of the body reaches a level above normal (98.6ºf).
the symptoms of hyperthermia include unawareness of impending hazard, failure to perceive
heat, failure to recognize the need to exit the spa, physical inability to exit the spa, fetal damage in
pregnant women, and unconsciousness resulting in a danger of drowning.
the use of alcohol, drugs or medication can greatly increase the risk of fatal hyperthermia
in spas.
to reduce the risk of injury:
the Consumer products safety Commission has stated that the water in the spa should
never exceed 104ºf (40ºC). water temperatures between 100ºf (38ºC) and 104ºf (40ºC) are
considered safe for a healthy adult. lower water temperatures are recommended for extended use
(exceeding 10 minutes) and for young children. extended use can cause hyperthermia.
pregnant or possibly pregnant women should limit spa water temperatures to 100ºf (38ºC).
failure to do so may result in permanent injury to your baby. you should consult with a physician
prior to using a spa.
do not use a spa immediately after strenuous exercise.
do:
Measure the water temperature with an accurate thermometer before entering the spa to
verify the digital thermometer since the tolerance of water temperature regulating devises may vary
as much as +/- 5ºf (2ºC).
test the water with your hand to be sure it’s comfortable before entering the spa.
don’t:
Use alcohol or drugs before or during spa use. stay well hydrated and drink plenty of water.
stay in the spa for extended periods of time. If you are going to be in the spa for more than
10 minutes, you should reduce the temperature of the spa to 100ºf (40ºC) or lower.

iMpoRtAnt spA instRUCtions
do:
Use and lock the vinyl cover when spa is not in use whether it is empty or full. Because heat
retentive materials are used to insulate the spa for efficient operation, an uncovered spa surface with
direct exposure to sunlight and high temperatures for long periods of time is subject to permanent
damage. damage caused by exposing the spa to this abuse is not covered by the warranty.

7


Important Safety Instructions

Follow spa care and maintenance stated in this owner’s Guide.
Use only approved and recommended accessories, chemicals and cleaners.
don’t:
leave the spa exposed to the sun without water or the vinyl cover in place. exposure to direct
sunlight can cause solar distress of the shell material.
Roll or drag the spa on its side. this will damage the siding.
lift or drag the cover by using the cover lock tie downs. always lift or carry the cover by using the
handles.
Attempt to open the spa control box. there are no user serviceable parts inside the spa control box
(spa pack box) . opening of the control box by the spa owner, unless instructed by the manufacturer’s
factory trained technical support technician will void the warranty. If you have an operational problem,
carefully go through the steps outlined in the troubleshooting section. If you are not able to resolve the
problem, please call technical support at 877-722-4097. Many problems can easily be diagnosed over
the telephone by the service technician.

FCC notiCe
If your spa is equipped with audio or video equipment, it has been tested and found to comply with the
limits for a class B digital device, pursuant to Part 15 of the fCC Rules. these limits are designed to
provide reasonable protection against harmful interference in a residential installation. this equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, use harmful interference to radio communications. However, there is no guarantee that
the interference will no occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment on and
off, the user is encouraged to try to correct the interference by one or more of the following measures:

1. Rearrange or relocate the receiving antenna;

2. Increase the separation between equipment and receiver;

3. Connect the equipment into an outlet on a circuit different from the circuit connected.

4. Consult the dealer or an experienced radio/tV technician for help.

any changes or modifications not expressed or approved by party responsible for fCC compliance could
void the user’s authority to operate this equipment.

8


Important Safety Instructions

important CsA safety instructions

(Canada only)

when using this electrical equipment, basic safety precautions should always be
followed, including the following:

1. Read and follow all InstRuCtIons.

2. a green colored terminal or a terminal marked G, Gr, Ground, Ground-
ing or the symbol * is located inside the supply terminal box or
compartment. to reduce the risk of electric shock, this terminal must be
connected to the grounding means provided in the electric supply service
panel with continuous copper wire equivalent in size to the circuit
conductors that supply this equipment. *IeC Publication 417, symbol
5019.

3. at least two lugs marked “Bonding lugs” are provided on the external
surface or on the inside of the supply terminal box/compartment. to
reduce the risk of electric shock, connect the local common bonding grid
in the area of the hot tub to these terminals with an insulated or bare
copper conductor..

4. all field installed metal components such as rails, ladders, drains, and
other similar hardware within 10 feet (3m) of the hot tub shall be bonded
to equipment grounding buss with copper conductors..

5. saVe tHese InstRuCtIons.

9


Location - Choosing the
perfect place for your spa.

it’s not only the location - but also the Foundation

Proper placement of your spa is key not only to enjoying it, but also taking care of it. after all, it’s a substantial
investment that you want to take care of so it will continue to bring years of enjoyment. wherever you choose
to place you spa, there are some basics that must be followed.

Consider the weight of the spa. you must have the proper foundation to support not only its dry weight, but
also its filled weight. structural damage that occurs to your spa that results from an inadequate foundation is
not covered under your warranty so it’s important that you follow the manufacturer’s guidelines.

the manufacturer recommends that your laguna Bay spa be placed on a reinforced concrete pad that is at
least four inches thick and large enough to accommodate the entire spa. the concrete should cure for a
minimum of 72 hours before placing the spa on the pad. you should place your spa so the electronics and
circuit breakers are easily accessible. and remember that the electronics must be kept dry, so drainage of water
away from the spas foundation is important. the spa must not be placed in the way of landscaping sprinklers
to ensure there is no damage to the skirt or frame of the spa.

Inquire with local officials about building codes, electrical and plumbing codes.. think about the desired
proximity to the doors of the house especially in cold weather,. Be sure there is a pathway that can be easily
maintained and is free from debris. try to keep your spa away from roof overhangs and guttering to increase
the life of the spa cover. when choosing the location for your spa, try to remember the effects of wind,
exposure to the sun and the location of trees to minimize the effects of falling debris and shade.

If you choose to place your spa on a deck, ask a licensed contractor or engineer to determine the deck’s
maximum load bearing capacity. the weight per square foot must not exceed that limit or the result will be
serious structural damage to the deck and the spa. If you are considering a recessed spa in your deck or floor,
be sure there is access to the electrical equipment and other components in the rare case that your spa may
require servicing. Make sure there is adequate room to remove all exterior panels, with special attention paid to
the side where the electrical components are located.

If you are placing your spa indoors or in a basement, choose a floor covering that will hold up well to the water
that will inevitably sit around the spa. floor covering should be slip resistant with some ability to grip when the
floor is wet. there must be adequate drainage away from the spa. the location and floor covering must be
able to handle draining of the entire spa. Humidity should be considered, as should moisture to the wood,
paper, drywall, and any mold and mildew which accompanies humid areas of the home. some spa chemicals
may have an adverse reaction to some household metals. you should consider installing a ventilation system to
address these issues. again, adequate support for the weight of the spa is vital.
do:
Following all procedures in the owner’s Guidebook and water care products (chemical) packaging.
test the water regularly to ensure the chemical balance is correct.
drain, clean, and refill your spa with fresh water regularly in accordance with the owner’s Guidebook.
Clean the filters a minimum of once a month.
ensure proper water circulation.
Always bathe or shower before entering the spa.

proper maintenance of filters, water chemistry,
and ventilation reduces the risk of exposure to
viruses and bacteria that may be present in the
water and in the air.
10


Location - Choosing the
perfect place for your spa.

Manufacturer’s preferred site preparation
the concrete pad should be 4” (7.6 cm) thick sloping 1/2” (1.3 cm) per 10 feet (305 cm) so rain and
runoff will not puddle on the underside of the spa for long periods causing the frame to deteriorate.

improper site preparation
water “self levels”. If a spa is placed on grass, dirt, pea gravel, stones or brick, they can shift
causing the spa to be out of level. It is important to remember that your warranty does not cover
spas that are not properly placed on a level, well prepared foundation.

How to Install Cover Locks
Cover lock installation
Cover
Put the spa cover on the spa.
Position the tie down locks on the spa cabinet so they
Tie Down Straps
can easily reach the tie down straps. allow
Cover Lock and Key approximately 3/4 inch slack in the straps so there is
ample room for the clip to slide easily into the lock
2 Screws when there are variations in the weather.
attach the locks with screws.
never leave the spa uncovered and
unattended.
never leave the spa cover unlocked.
do not sit, stand or lie on the cover.
11


Electrical Information

Avoid the Risk oF eleCtRoCUtion.
lAgUnA BAy spAs ReCoMMends thAt eleCtRiCAl
CoMponents Be instAlled only By A
liCensed eleCtRiCiAn.
All eleCtRiCAl ConneCtions MUst Be peRFoRMed By A QUAliFied liCensed
eleCtRiCiAn in ACCoRdAnCe With the nAtionAl eleCtRiCAl Code (neC) And
With stAte And loCAl eleCtRiCAl Codes in eFFeCt At the tiMe oF the
instAllAtion. ConneCting the spA to An iMpRopeRly WiRed CiRCUit Will
eliMinAte MAny oF the spA’s BUilt in sAFety FeAtURes WhiCh MAy ResUlt in
FiRe, eleCtRoCUtion, oR otheR Risk oF injURy. dAMAges to the spA WhiCh
ARe the ResUlt oF iMpRopeR WiRing ARe not CoveRed UndeR the
MAnUFACtUReR’s WARRAnty And Will teRMinAte All listings FRoM
independent listing AgenCies. the eleCtRiCAl diAgRAMs ContAined in this
MAnUAl ARe inClUded As A gUideline FoR the liCensed eleCtRiCiAn
instAlling the eleCtRiCAl ConneCtions.
All WiRing MUst Be WAteRtight ! ! !
neveR tURn poWeR on to the spA When it is not Filled With WAteR !
Remove the spa from its packaging materials. Retain all warranty, safety and operation materials.
prior to performing any service to your laguna Bay spa, turn off all primary electrical equipment at
the main circuit breaker or disconnect panel. your laguna Bay spa must be permanently connected (hard
wired) to the power supply. no plug in connections, extension cords or surge protectors are to be used in
conjunction with the operation of your new spa. Power supplied to your laguna Bay spa must be a dedicated
circuit with no other appliances, lighting, or any other electronic components powered by this circuit.
there are a few laguna Bay spa models equipped with a 120V Ground fault Circuit Interrupter (GfCI)
cord attached. If this is what you ordered, the power service requirement is 110 Volt 20a. this service branch is
to be a dedicated 20 amp circuit, within 15 feet and not closer than 5 feet (1.5m) from the positioning of the spa
equipment. no plug in connections, extension cords or surge protectors are to be used in conjunction with the
operation of your new spa. Power supplied to your laguna Bay spa must be a dedicated circuit with no other
appliances, lighting, or any other electronic components powered by this circuit.
the electrical supply for this product must be housed in a weatherproof service box and include a
suitably rated switch or Ground fault Circuit Interrupter between the main service entrance and the spa to open
all ungrounded supply conductors tin compliance with section 422-20 of the national electrical Code/usa,
ansI/nfPa/70 and in compliance with underwriters laboratories, Inc.. this might be used as a shut off
switch, which must be installed so that it is accessible to the spa occupants, but not within 5 feet (1.5m) of the
spa.
All connections should be made using copper conductors only. do not use aluminum wire. Connection
wires, circuit breakers, and/or fuses, must all be sized to accommodate the total ampere load.

12



to make your laguna Bay spa electrical connections, remove the entire cabinet with the sticker that
says “ReMoVe tHIs Panel foR eleCtRICal”. In most models you will remove the panel
underneath the spa’s top side control pad by removing all screws attaching the cabinet panel to the spa frame.

At this tiMe, hAnd tighten the Unions And ensURe the sliCe vAlves ARe in
the Up position. iF the sliCe vAlves ARe not in the Up position, open the
sliCe vAlves And AttACh the Clip loCks With the sliCe vAlves in the Up
position. RUn yoUR spA And CheCk FoR leAks BeFoRe ReinstAlling
eXteRioR ACCess pAnel. this shoUld Be done eACh tiMe this pAnel is
ReMoved.

All eleCtRiCAl ConneCtions MUst Be MAde
By A liCensed eleCtRiCiAn.

do not ConneCt poWeR to the eMpty spA. poWeR to the spA
AUtoMAtiCAlly ACtivAtes CRitiCAl CoMponents Within the spA, sUCh As
the ContRols And the heAting. iF poWeR is sUpplied to the CoMponents
pRioR to the spA Being Filled, the CoMponents Will Be dAMAged. dAMAge
thAt oCCURs to the CoMponents BeCAUse poWeR WAs sUpplied BeFoRe the
spA WAs Filled With WAteR is not CoveRed By the MAnUFACtUReR’s
WARRAnty.
220v installation
Correct wiring of the electrical service box, GfCI box and pack terminal block is required. spas installed for
220v operation require a 4-wire, 50 amp or 60 amp (depending on the spa model), 220 volt subfeed in non
metallic pipe to the spa equipment
compartment. a green colored terminal is
Service provided in the control box. to reduce the
Panel risk of electrical shock, connect this terminal
GFCI Panel or connector to the grounding terminal of
located your electrical service or supply panel with a
at least continuous green insulated copper wire. In
5 feet (1.5m) addition, a second pressure wire connector is
from spa. provided on the surface of the control box for
bonding to local ground points. to reduce
the risk of electrical shock, this connector
should be bonded with copper wire to any
reinforced concrete, metal water pipes, or any
metal within 5 feet (1.5m) of the spa. International customers should contact their laguna Bay spas dealer
for electrical wiring Requirements. Refer to supplied wiring diagrams and call technical support for
assistance if necessary.

Us and Canadian gFCi Wiring diagram
the black and red wires from the electrical box must be connected to the input of the GfCI.
the white wire from the electrical box must be connected to the neutral bus.
the green or copper wire must be connected to the ground log of the GfCI.
the black, red and white wires going to the spa must be connected directly to the output of the GfCI.
the neutral to the GfCI must be connected to the neutral bus.
the green or copper wire going to the spa must be connected to the ground lug.

13



important:
to allow the 220V GfCI to function
properly, connect the white neutral wire
Spa GFCI Breaker Box Wiring
Breaker Box Wiring from the spa to the neutral terminal on
the GfCI breaker, not the neutral bus in
50A GFCI 50A GFCI the GfCI breaker box. an improperly
To Main
To Main
n To
To Spa To Main
To Main To Spa
To Spa
a
connected neutral causes the GfCI
breaker to trip.do not replace the
exterior cabinet panel until your new
laguna Bay spa has been filled with
N G
N
G
water. Be sure to hand tighten the
unions in the plumbing lines and ensure
E
E N N
U U
D D
T
the slice valves are locked in the up
T

position at this time. see page 17 for
reference.

1. Terminal Block 1.)Remove the exterior cabinet panel
2. Bonding Lug
beneath the topside controls.
3. Grounding Terminal
2.) Remove the screws from the
faceplate of the spa pack.
3
3.) Choose one of the available break
Exterior
away conduit entry points and remove
2 Access Panel
the disc from the desired location.
1 4.) Connect the conduit to the Spa Pack
using a water tight connector.
5.) Feed wiring through the conduit
entry points in the spa pack box.

1.) Remove enough insulation from
each wire to ensure contact with
TB3
screw. Failure to remove insulation
will cause spa pack to malfunction.
2.) Connect the electrical service
Green
wires, color to color, on the terminal TB1
blocks TB1 and TB3 located in the
spa pack box. Black 1
TB2
3.) Tighten SECURELY to prevent Power
Neutral
^^^^^^^^^^^^^^^
damage. In Red 2
4.) Replace the spa pack faceplate
with screws. To Circuit
Board

14



110 v installation
all 110 volt laguna Bay spas are delivered with a GfCI power cord that is approximately 15 feet in length.
electrical service must be no farther than 15 feet (4.5m) and no closer than 5 feet (1.5m) to the spa. do not
connect the spa using extension cords or surge protectors. the spa must be connected to a dedicated 110v/20a
GfCI protected, grounded circuit. this circuit must not be used by or shared with any other electrical
component. If it is connected to a shared circuit, it will overload the circuit leading to tripping at the main
breaker. failure to connect the spa to a breaker that is not dedicated may result in damage or failure of the
equipment which is not covered by the manufacturer’s warranty. do not modify the plug in any way in an
attempt to bypass the manufacturer’s recommendations. alteration of the plug will void the manufacturer’s
warranty.
the dedicated circuit must have a 20 amp GfCI in the main breaker panel with ground wire and the correct
polarity throughout the circuit.
a pressure wire connector is provided on the exterior surface of the control box, inside the spa. this wire allows
grounding between this point and any metal equipment, reinforced concrete, metal pipe or water pipes within 5
feet (1.5m) of the spa. the bonding wire must be solid copper wire.

if your electrician has questions about the wiring instructions,
please call laguna Bay spas technical Assistance at (877) 722-
4097. Factory trained technical service specialists are available
to answer questions during their normal business hours
Monday through Friday from 8:30 am to 5 pm est.
your new laguna Bay spa has been put through rigorous testing during the manufacturing process. It is not
uncommon that some water may remain in the plumbing after testing and may leave spots on the acrylic finish
or cabinetry. wipe the spa and cabinet with a clean soft rag. do not use houseold cleaners that contain bleach
or amonia because they may have an adverse effect on the acrylic surface of the spa and have a negative
reaction with chemicals used to maintain water chemistry. neVeR use aBRasIVe CleaneRs on you
sPa BeCause tHey wIll CReate PeRManant sCRatHes on tHe aCRylIC suRfaCe.

do not Apply poWeR to the eMpty spA. poWeR to the spA
ACtivAtes CRitiCAl CoMponents Within the spA, sUCh As
the ContRols And the heAting. iF poWeR is sUpplied to
the CoMponents pRioR to the spA Being Filled, the
CoMponents MAy Be dAMAged. dAMAge thAt oCCURs to
the CoMponents BeCAUse poWeR WAs sUpplied BeFoRe
the spA WAs Filled With WAteR is not CoveRed By the
MAnUFACtUReR’s WARRAnty.
do:
Follow the instructions each time you re-fill the spa to ensure successful start up
Manually turn the gFCi into the “off ” position.
With the filters removed and the drain valve open, run water through the filtration canister and jet lines until
the water runs clear. this will remove any incidental dust, dirt and debris that may have accumulated during
shipping and installation.
Rinse the inside of the spa with warm water
Check for obvious signs of freight damage including loose wires or broken pipes.
Check to see that the unions for the heaters and plumbing are hand tightened.

15


Filling Your Spa &
Navigating the Hardware
Check to see that the slice valves are locked in the “uP” position. do not run the spa with the slice
valves in the closed or down position or with no water in the spa. this will damage the pumps and seals.
damage that occurs because the spa has been operating with the slice valves in the “closed” position is not
covered under the manufacturer’s warranty.
Check to see that all jets, air valves, and the diverter valves are open. do not force them to turn beyond
the built in stop.
do not:
Clean the acrylic surface with cleaners that are not approved by laguna Bay spas, especially houseold
bleach and ammonia based cleaners commercially manufactured to clean glass.
Use water that is filtered or from a water softener.
Fill the spa with hot water. this may damage the spa controls.
Use the spa until you have completed each of the steps in this section of the owner’s guidebook.
Add chlorine if treating your spa with polyhexamethylene biguaride [Biguanide, PHMB, (Baquaspa®)].
leave the spa unattended while the cover and the exterior panels are not in place.
Filling & Re-Filling yoUR neW
lAgUnA BAy spA With WAteR
when you are certain the drain valve is closed, the slice valves are locked in the up position and the unions
have been hand tightened, remove the floating weir, skimmer basket and filters from the filtration Canister
of your new laguna Bay spa. Place a garden hose into the empty filtration canister. water will begin filling
the spa from footwell inside the spa. filling the spa in this manner will allow the pump to partially prime.
allow water to continue filling the spa until the water level is approximately 4 inches over the filtration
canister area of the spa. Remove the garden hose and replace the filter, skimmer basket and floating weir.
Check for leaks inside the cabinet of the spa, especially at the unions for plumbing and heaters and hand
tighten if necessary. Be sure slice valves are locked in the open position.
iMpoRtAnt:
over filling your spa will not allow room for water to displace when people enter the spa and will cause water
to overflow. under filling the spa will not allow the water to flow properly through the water lines and
pumps causing a potential air lock or damage to the pumps and heater. damage that occurs because of
improper water levels is not covered under the manufacturer’s warranty.
each time you fill your spa, it is a good idea to check the condition of the locks on the slice valves to ensure
they have not become damaged. at the same time you should check to be sure that all plumbing unions are
hand tightened. you should not replace the spa cabinet unitl the spa has been filled and power has been
applied. the cabinet should only be replaced after you are sure all the pumps and jets are in proper working
order. If you decide to replace the screws on the cabinet, they should be replaced only with stainless steel
screws which will not rust.

The slice valves located along
the plumbing lines near the
Slice Valve unions.
locked in the up C During normal operation, the slice valves should
position be locked in the up position. If your spa requires
service, the slice valves can be closed to seal the
plumbing and keep the water in the spa. If you
Pump have low or no water ﬂow, check to be sure the
slice valves are locked in the up position. The
Plumbing valve will not stay in the up position without the
Unions lock; the force of the pump will pull the valves into
the closed position if the locks are not in place.

16


Filling Your Spa &

Side View of Pump
Skimmer
S
Slice Valve & Filter
Housing
Jet
C
Suction Suction
Valve Footwell Valve

Pump
Plumbing
Line In

Bleeding the Pump
The pumps on your new Laguna Bay Spa Flo ting We
Floating We
oa
o Weir
eir
are designed to pump water, not air. If air
Sk
Sk immer Basket
Skimmer Basket
et
e
is in the plumbing lines when the pumps
are powered on, the pumps will lock and
fail to operate properly. You should Filter
Filter
immediately power off the pumps to avoid Housing
damaging your spa. Filter
Filter
l
Below
Below located fi ter
o a d filte
located in filter
To bleed air from the pump, open the bleed
valve on the front of the pump by turning Acrylic
Acrylic housing belo
h u ng be ow
below
the valve stem in a counter clockwise Surface
Surface acrylic surface
acrylic r c
a y c surface
direction. If you use vice grips, be careful
not to break the stem off the valve. Water
will trickle from the valve after the all the
air has been released. When water trickles Filling the Spa
from the valve, turn the valve stem in a Do not put the water hose
clockwise direction to tighten and close inside the acrylic when filling the spa.
the Bleed Valve.
Turn the skimmer basket clockwise until it stops.
You should consider bleeding the air from
the pumps prior to powering on the GFCI Remove the filter basket and filter housing. Put the
each time you fill your spa. Making sure air water hose into the filter housing. The internal
is released from the plumbing lines before plumbing lines will fill with water from the bottom
they are powered on will ensure the pumps moving upward. Water will begin entering the spa
operate properly and will prolong the life through the suction valves and jets into the footwell.
of the spa. As the level rises, water will enter through the lowest
Front of jets to the upper jets. When the water level is 4” above
Front Pumpof Pump
View the filter housing, remove the hose. Replace the filter
and skimmer basket into the filter housing. Lock in
place by turning counter clockwise until it stops.
Plumbing
Line
Filling the spa in this manner allows the plumbing
In lines to fill with water greatly reducing the risk of
developing an air lock in the pumps. If water surges
Bleed Valve & or if you hear a hum when the pump is turned on,
Thumb Screw there is an air lock in the pump.
Immediately turn the pump off to avoid damaging spa
and bleed the air from the pump.

17

Filling Your Spa &

You
You can control the intensity of the water flowing
o control intensity water flo
from the water fall by rotating the valve loca
from waterfall by rotating valve located on
the topside of the spa. The water fall will help
topside The waterfall
create a more relaxing spa experience
create more relaxing experience.
Off On
The waterfall is intended to create ambience and is
not designed to be load bearing. It should never be
used as a support or hand rail. Excessive force or
weight loads may cause injury or break the
waterfall assembly.


Filling Your Spa &
Understanding the diverter valves
Customizing the force of power in the seating areas
your new laguna Bay spa was designed to allow customization of your spa experience. By controlling the flow
of the water through the pumps to the jets you will be able to move water from one area of the spa to another
and back again. you will also be able to control the flow of the water as it is forced through the jets. the air
valves, located along the acrylic surface on the top of the spa, increase and decrease the air flow as they are
rotated between the “open” and “closed” positions. Increasing the air flow by opening the air valves will allow air
to be forced into the spa creating “bubbles” and increase the intensity of your spa experience. decreasing the air
flow by closing the air valves will provide a more relaxing spa experience. the flow can be wide open, completely
closed, or anywhere you choose in between. there are built in “stops” which limit the rotation of the valve.
do not force the valve past the stop point. it will break the valve and damage the spa.

iMpoRtAnt inFoRMAtion ABoUt heAting yoUR spA
When the heater is on, the red light on top of the heating unit will also be on.
the actual water temperature will be displayed on the topside controls.
the high and low water temperatures are preset by the manufacturer. the low temperature is 56ºf.
the high temperature is 104ºf.
setting the thermostat to a higher temperature will not cause the water to heat faster. It will only
result in a higher water temperature.
the heater operates until the actural water temperature is within 3ºf of thetemperature that is
programmed and locked into the thermostat, then it will automatically shut off.
the heater will reactivate when the water temperature drops within 3ºf below the temperature
programmed and locked into the thermostat.
the spa is equipped with a state of the art components. Because the spa is equipped with a highly
advanced heater and is designed for maximum energey effieiency, each time you exti the spa, you should
reduce the programmed temperature.
during warm weather, or in very warm climates, you should lower the programmed temperature
setting to just below you average forecast high temperature. for example, if your average weekly
forecast high is 88ºf, you should set reduce your temperature setting to 86º or below. when you are
ready to use your spa, increase the temperature to the desired setting about 30 minutes prior to use.
in the 110v spa models, the pump is a single speed pump.
in the 220v electrical configuration, the heater does work simultaneously with the pump on high
speed. when the heating unit turns on, the pumps will only operate on low speed.
Repeatedly touching the pump button to override the pre programmed settings and attempting to
turn the pumps on high speed the while the spa is heating will not turn the pumps on high speed. It will
instead trip the GfCI, the main breaker and has the potential to damage the spa. damage caused to
the spa attempting to override the programmed settings with the pump button is not covered under the
manufacturer’s warranty.

getting to know the topside Controls
the control pad on your spa will vary depending on the model you purchased.
your laguna Bay spa was created to be one of the most user friendly spas available in the marketplace. until
now, most spa controls offered some choices but they forced users into an either/or choice. the settings limited
use and conserving energy made some spa functions non existent. laguna Bay spas are manufactured so you can
use your spa the way you want to, when you want to. since each button controls one thing, and only one thing,
you can choose what the spa does and when it does it simply by pressing the correct button.
once the spa is filled, the electrician has installed the GfCI from your main power supply and has connected the
wires to the spa pack, reattach the panel door on the spa pack. don’ reattach the cabinet panel just yet. turn
GfCI into the “on” or “Reset” position. the instructions for your topside controls will vary depending upon
which laguna Bay spa you purchased. Please refer to the set of instructions matching the topside controls on
your spa.

19


Water Chemistry
It is imperative to have clean, clear, water. water maintenance will vary depending on many things such
as quality of your water, how frequently you use your spa, and how many people use the spa. the
fundamental things to consider when it comes to maintaining the water in your spa are filtration,
sanitation, and proper balance of chemicals and pH. following a regular schedule will help you achieve
acceptable water sanitation along with proper levels of total alkalinity and Calcium hardness. It is
important to remember that bacteria and viruses grow quickly in water that is not properly maintained.
It is your responsibility to keep your water in proper balance to not only for proper sanitation, but also for
minimal buildup of deposits and to prolong the life of the spa.
Basic Chemical safety
when using chemicals, read the labels and follow the directions. Chemicals are designed to protect you
and your spa they can be hazardous if not handled correctly.
do:
Wait until the water temperature has reached a minimum of 80ºf before adding chemicals
Wash your hands after handling chemicals. In case of accidental contact, follow the emergency
advice on the product label.
keep chemicals in their original container.
Allow a responsible person to handle spa chemicals.
keep chemicals away from children and pets.
ALKALINE 8.2 ADD pH
SPA DECREASER
handle all containers with care.
store chemicals in a cool, dry, well ventilated place.
WATER 7.8 TO LOWER
(MAY CAUSE pH
keep chemical containers closed when not in use.
SCALING) 7.6
prooperly Replace caps on their containers.
if a doctor is needed, take chemical containers with COMFORT IDEAL
ZONE
7.4
you to the hospital so the substances can be identified.
don’t:
Add chemicals to water temperatures below 80ºf ACIDIC 7.2 ADD pH
store chemicals in the spa cabinet. SPA INCREASER
Use a vacuum cleaner to clean up chemical spills. WATER 6.8 TO
Allow anyone in the spa while adding chemicals. (MAY CAUSE RAISE pH
inhale fumes or allow chemicals to come in contact CORROSION) pH
with your eyes, nose or mouth.
Use chlorine tablets (trichlor) in your spa. It can be extremely corrosive. damage caused by use of tri-
chlor is not covered under the manufacturer’s warranty.
store Chemicals in extreme temperatures or bright light.
let chemicals get on surrounding surfaces or landscaping.
sMoke ARoUnd CheMiCAls. some fumes are highly flammable.
Use swimming pool chemicals, muratic acid or household bleach in your spa.
Manufacturer recommended replacement chemicals can be ordered
from laguna Bay spas. to place an order visit
lagunaBayspas.com and click on the link for “spa supplies”
All spA CheMiCAls MUst Be Added diReCtly into the FilteR
CoMpARtMent While the pRiMARy pUMp is RUnning FoR A MiniMUM oF
ten MinUtes With the CoveR oFF the spA. do not leAve the spA
UnAttended While the spA is UnCoveRed.
one of the biggest reasons service is needed on spas is because the water chemistry is
not balanced. too many chemicals will cause deterioration of many of the components in the spa.
water can accumulate impurities that can impair the performance or even damage the filtration system if
chemical balance is not maintained. water can become unhealthy if chemicals are not used to sanitize
water. Improper pH or calcium levels can lead to corrosion and scale build up on integral spa
components.

20


Water Chemistry

the following guidelines have been established by the association of Pool and spa Professionals:
pH 7.4 to 7.6
Free Chlorine 3.0 to 4.0 ppm
Free Bromine 2.0 to 4.0 ppm
Total Alkalinity 100 to 120 ppm
Calcium Hardness 150 to 250 ppm
Adding Chemicals to Water
it is important to add chemicals only after the water temperature has reached 80ºF to
prevent damage to the acrylic surface.
fold back the cover. never leave the spa unattended while the spa cover is not in place. Remove the filter
basket assembly (see page 17 for instructions). Press the Primary Pump button twice to turn the pump on
high. Carefully measure the recommended amount of chemical in accordance with the instructions on
the label. add chemicals through the filtration canister with the primary pump on high speed, allowing
water to circulate for a minimum of ten minutes with the spa cover off. never leave the spa unattended
when the cover is off. use care not to splash chemicals onto your hands, into your eyes, onto the spa
cabinet, or on the acrylic surface of the spa. Replace the lid onto the chemical container. after ten
minutes, reduce the primary pump speed to low and close and lock the cover.
WARning: high levels oF sAnitiZeR CAn CAUse disCoMFoRt to eyes,
lUngs And skin. AlWAys AlloW sAnitiZeR levels to FAll to the
ReCoMMended levels BeFoRe Using the spA.
each step in this water maintenance program is dependent of the previous steps.
omission of a step, or failing to reach the recommended range may cause an imbalance
in water chemistry. Unbalanced water may lead to damage to the spa and its components
and discomfort for spa users. damage to the spa caused by improper water chemistry is
not covered under the manufacturer’s warranty.
to measure the quality of your spa’s water, immerse the test strip in water, following the instructions on
the test strip. do not touCH tHe test stRIP wItH youR fInGeRs as It May affeCt
tHe outCoMe of tHe test Result. Compare the test strip and the label to determine the
condition of the spa water.
step 1.) Balancing total Alkalinity (tA)
the recommended total alkalinity for your spa is between 125 and 150 ppm. the total alkalinity is a
measure of the total levels of carbonates, bicarbonates, hydroxides and other alkaline substances in the
water. ta is referred to as the water’s “pH buffer”. It is a measure ot the water’s ability to resist changes
in the pH level. If the ta is too low, the pH level will fluctuate from high to low. fluctuations in pH can
cause corrosion or scaling of the spa components. low total Alkalinity can be corrected by
adding sodium hydrogen carbonate (ph/Alkalinity Up).
step 2.) Balancing Calcium hardness (Ch)
the recommended calcium hardness (CH) level for your spa is 150-200 ppm. Calcium Hardness is a
measurement of the total amount of dissolved calcium in the water. Calcium helps control the corrosive
nature of the spa’s water. Calcium-low water (commonly known as “soft” water) is not recommended. It
is hightly corrosive to the spa and the spa components and can cause staining of the spa shell. If the CH
is too high (commonly known as “hard”water),formation of scale on the spa and the spa components can
result. Ch can be decreased by dilution - a mixture of 75% “hard” water and 25% “soft”
water will usually yield a reading of the correct range. If “soft” water is not available or
practical for you, a stain and scale inhibitor should be added to the water, according to the label
instructions. If CH is too low, add a CH increaser. once the CH is balanced, it normally remains stable.
adding more water with a low or high calcium content will raise or lower the CH reading of the water.
when the Calcium Hardness is within recommended range, proceed to the next step.
21


Water Chemistry

step 3.) Balancing the ph
It is imperative to have a slightily alkaline pH level for your spa water between 7.4 - 7.6. Problems become
proportionately severe the further outside the range the water gets. the pH level is the measure of the
acidity and the alkalinity. Values above 7 are alkaline; those below 7 are acidic. Maintaining proper pH
level is extremely important for optimizing the effectiveness of sanitizer, maintaining water the is
comfortable for the user, and preventing equipment deterioration.
If the spa water’s pH level is too low, the sanitizer will dissipate rapidly, the water may become irritating to
users, and the spa’s equipment may corrode. if the ph is too low, it can be increased by adding
sodium hydrogen carbonate (ph/Alkalinity Up to the spa water.
If the pH level is too high, the sanitizer is less effective, scale may form on the spa and the spa components,
the water may become cloudy and filter cartridge pores will become clogged and obstructed. if the ph is
too high, it can be decreased by adding sodium bisulfate (ph/Alkalinity down) to the spa
water.
after adding sodium hydrogen carbonate or sodium bisulfate, WAit tWo hoURs before testing the
water’s pH levels again. Measurements taken too soon may not be accurate. It is important to check the
pH level on a weekly basis. the pH will be affected by the bather load, the addition of new water, the
addition of chemicals and the type of sanitizer used. when the pH is within the recommended range,
proceed to the final step.
step 4.) Maintaining the sanitizer levels
sanitizer is extremely important for killing algae, bacteria and viruses and preventing unwanted organisms
from growing in the spa. at the same time, you don’t want too high a sanitizer level since it may cause
irritation to the skin, lungs and eyes. always maintain the sanitizer level in your spa at the recommended
level for each type of sanitizer.
to keep sanitizer levels in the desired range you should check the bromine, shock, and pH levels level
before each use and no less than twice each week even if the spa is not in use.
do not use tri-chlor chlorine, bromo-chlor-dimethyl-hydantoin (BCdMh) or any type of
compressed bromine or chlorine, acid or any sanitizer not recommended by laguna Bay
spas.
heavy Cleaning or decontamination
on occasion, it may be necessary to “super sanitize” your spa. If algae develops, simply draining and
refilling the spa will not kill the algae. It will be necessary for you to decontaminate the spa before it is
refilled. during the decontamination process, excessive chemical vapors are produced. Keep children and
pets away from the spa. wear gloves and a protective mask during the decontamination process. Remove
the spa cover, all pillows from the spa and protect the plastic valves. If your spa is indoors, open the
windows and doors. use a fan to circulate the air and force the vapors out of the room.
Remove the filter basket assembly and filter (see page 17 for instructions). Before adding chemicals, make
sure all pumps are operable. Check to be sure all jets and air valves are open. Be certain the diverter
valves are in the center position allowing even circulation through all sections of the spa.
with all pumps on low speed, add 2.5 ounces of sodium dichlor for every 100 gallons of water in the spa.
for example, if there are 400 gallons of water in your spa, add 10 ounces of sodium dichlor. after all the
sodium di-Chlor has been added turn all pumps on their highest speed and allow the water to circulate for
one hour. do not replace the cover over the spa during decontamination. never leave the spa
unattended while it is uncovered.
after allowing the spa to run for one hour, press the safety start button and turn off the spa. turn the
GfCI off and drain the spa. follow the procedure to refill the spa (instructions begin on page 16) and
begin add chemicals as needed for proper water chemistry. a new filter should be used each time you drain
and refill your spa.

22


Water Chemistry

Common sense Water Chemistry
Chemicals are added to your water for your safety. without chemicals, the warm water in your spa is the
perfect environment for germs, bacteria and other living organisms. Chemicals added to your spa water
are utilized as they destroy the bacteria from dead skin cells, sweat and other body fluids. Consistent
addition of sanitizers kept at constant levels keep your water clear and safe to use.
the water in your laguna Bay spa and your filter should be replaced every 3 months.
what is required to maintain proper water chemistry is different in every spa and for every spa user. your
water chemistry changes constantly requiring you make to adjustments. when it’s warm outside,
chemicals evaporate faster than when the weather is cold. using the spa once a day will require more
chemicals than using the spa once a week. what it takes to balance your water chemistry in January will
be different than what it takes in July. the major considerations in water chemistry are:
the number of gallons of water in the spa
the number of people using the spa
the number of hours the spa is being used
In short, more water used by more people for more hours means more chemicals. whether you use the
spa or not, you should test your water twice a week. Regularly testing water allows you to make
adjustments before levels are out of control. when it comes to chemicals, more is not better. adding
chemicals changes the pH, changes in the pH changes the way the chemicals react. the addition of too
many chemicals makes the problem worse making your only option to drain the spa and start over.
When adding chemicals, always read and follow the instructions on the label.
Always verify that before use that additives will not have an adverse effect.
never change sanitizers without first draining the spa.
afteR addInG sHoCK to youR sPa, leaVe tHe CoVeR oPen foR a MInIMuM of
20 MInutes to allow tHe oXIdIZeR Gas to Vent. never leave the spa unattended
while it is uncovered.
ozone generators
your spa may have come with an optional ozonator which will do a good job at killing bacteria and
oxygenating water, but it will not sanitize the water. you must use bromine in tandem with the ozone
generator. the ozone generator is designed to make chemicals more efficient and water chemistry
maintenance easier. ozone is a gas that oxidizes contaminants and disinfects bacteria. the ozone
generator injects ozone while the water is in the plumbing before it comes through the jets and into the
spa.
Chlorine generators
your spa may have come with an optional salt system, also known as a chlorine generator. this system is
designed to maintain water chemistry by converting salt into the sanitizer without the use of bromine and
shock. since the system does not create any residual chlorine, water testing will not provide an accurate
assessment of sanitation levels. test strips should be used to maintain adequate levels of alkalinity, pH and
water hardness.

23

Laguna Bay Spa manual

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