Lacoste was seeking to launch a new managed travel program within a week to reduce resources spent on travel management and increase compliance. Egencia implemented Lacoste's new travel program within the deadline. Travelers adopted the online booking tool at a 93% rate, saving Lacoste travel management time. Egencia's centralized billing enabled more employees to travel, while approval tools helped curb expenses. Reporting provided spend visibility and savings of 23% on airfare.

1. ©2013 Egencia, LLC. All rights reserved. Expedia, Egencia, and the Egencia logo and Get Ahead are either registered trademarks or trademarks of Expedia, Inc. in the U.S. and/or other countries. Other
logos or product and company names mentioned herein may be the property of their respective owners.
1 Lacoste Achieves 93% Online Adoption and A Successful Managed Travel Program with Egencia
Find us online at www.Egencia.com
Lacoste Achieves 93% Online Adoption and A Successful
Managed Travel Program with Egencia
The Challenge
Lacoste was ready to move to a managed travel program and enable travelers to book
directly online. With an upcoming Sales Conference, Retail Operations Manager and Travel
Manager, Fernando Renteria, was asked by his leadership team to launch a new travel
program within one week. His objectives were to reduce the amount of hours he was
currently spending on managing their travel program, increase spend visibility and win
traveler compliance.
The Solution
Fernando contacted several leading Travel Management Companies and found Egencia to
be the most responsive and engaged. Not only was Egencia able to meet his aggressive
timetable, the ease of use of the Egencia tool helped make the transition for his travelers
seamless.
The Results: A Seamless
Implementation Process
Fernando worked closely with his Egencia
Salesperson, Implementations Team and
Account Manager to have his Egencia site
up and running within seven days, despite
the timing of a week before Christmas.
A Pre-Trip Approval Process
that Empowered
Lacoste also introduced pre-trip
approval to curb unnecessary travel
expenses. Managers can now review
and approve or deny trips in a matter
of seconds with one click from their
laptop or mobile devices. Also, the
ability to designate back-up approvers
means that business moves forward
despite hectic schedules.
“The implementations
process was very straight
forward I was up and
running with Egencia
before other prospective
Travel Management
Companies returned my
phone call. The entire
Egencia Team was very
responsive and committed
to my success.
Fernando Renteria
Lacoste

2. ©2013 Egencia, LLC. All rights reserved. Expedia, Egencia, and the Egencia logo and Get Ahead are either registered trademarks or trademarks of Expedia, Inc. in the U.S. and/or other countries. Other
logos or product and company names mentioned herein may be the property of their respective owners.
2 Lacoste Achieves 93% Online Adoption and A Successful Managed Travel Program with Egencia
Find us online at www.Egencia.com
Experienced Corporate Travel
Agents When You Need Them
Fernando has been very pleased with
Egencia’s travel agent support for his
travelers. In their unmanaged travel
program, travelers would frequently reach
out to him directly when they ran into travel
disruptions such as missed flights and
delays. Lacoste Travelers can now rely on
experienced corporate travel agents that
are available to them 24/7.
A Central Bill Program Opens the
Door to Career Advancement
New store openings have historically
been a great way to allow employees to
demonstrate their leadership skills, but
asking retail employees to foot the bill for
travel and wait for reimbursement was not
feasible. By leveraging central billing with
Egencia, Lacoste can now select the right
employee for each opportunity, regardless
of their financial situation. This has opened
the door for career advancement for many
employees.
“We encountered a winter
storm while employees
were traveling to our
January Sales Conference.
Knowing that Egencia
Travel Agents had my back
and could help travelers
rebook gave me peace of
mind and allowed me to
focus on our business.
Fernando Renteria
Lacoste
The Challenge
• Launch a new travel program with a Travel Management Company within a week
• Transition to a managed, self-booking travel program from an unmanaged model with
arrangers booking all travel
• Reduce amount of internal resources devoted to managing travel program
• Leverage central billing model to ease financial burden on store employees
• Introduce pre-trip approval to curb unnecessary travel expenses
• Gain visibility into travel spend with on-demand reporting
The Results
• Egencia launched the new Lacoste Travel Program in one week
• Traveler compliance to the new managed travel program has been very strong with online
adoption rates of 93%
• With Egencia’s flexible and easy to use policy tools and settings, the Lacoste Team has
been able to save four weeks a year of travel management hours
• Deploying central billing has enabled many retail employees to travel without the burden of
outlying travel expenses up front
• By leveraging Egencia’s TripController pre-trip approval process, the trip approval process
takes just seconds and can even be done on a mobile device
• Egencia’s real-time reporting has enabled Lacoste to easily monitor spend and determine
where action is needed

3. ©2013 Egencia, LLC. All rights reserved. Expedia, Egencia, and the Egencia logo and Get Ahead are either registered trademarks or trademarks of Expedia, Inc. in the U.S. and/or other countries. Other
logos or product and company names mentioned herein may be the property of their respective owners.
3 Lacoste Achieves 93% Online Adoption and A Successful Managed Travel Program with Egencia
Find us online at www.Egencia.com
Contact a Sales
Consultant Today
1.866.328.0110
Reduced Air Ticket Prices By 23%
In their first full quarter with Egencia,
Lacoste was able to drive down costs
with air ticket prices 23% lower than
the industry average. Lacoste also
leverages Egencia’s hotel program to
secure competitive hotel rates as well as
complimentary amenities such as free
parking, breakfast and internet access.
In some cases, Egencia’s hotel rates
also offered last minute availability when
published rates were no longer available.
Spend Visibility and Flexible
Policy Tools
Fernando has enjoyed the ability to monitor
his travel spend in real-time with Egencia
reporting. This has historically been a
painful and very manual process; today,
Fernando has created ten traveler groups
based on region and a separate group for
Executive Travelers. For each group he has
established a low fare tolerance, advanced
purchase window, class of service
parameters as well as reasonable flight
guidance. Travelers leverage customized
reason codes to explain why an out of
policy travel choice is selected.
The combination of on-demand reporting
and policy tools has resulted in a significant
time savings for Fernando, the equivalent
of several weeks a year. He is now able to
focus more on his primary role of Retail
Operations Coordinator.
Online Adoption of 93%
Lacoste was able to realize an online
adoption rate of 93% right out of the gate
with Egencia. Lacoste Travelers enjoy that
booking on Egencia is just as intuitive as
booking on sister company, Expedia.com.
This ease of use has made encouraging
travelers to book online an easy task. When
booking online travelers are also able to
take advantage of handy tools such as
group trip collaboration and ‘repeat a trip’
functionality.
About Lacoste
The Lacoste crocodile is one of the most
famous and recognizable logos in the
world. Its birth was accidental since it came
from a simple bet between the members
of the French tennis team in 1925. While
walking through the elegant streets of the
Boston, René Lacoste stopped in front of
a boutique where his eye was drawn to a
superb suitcase made of crocodile skin and
he said to Pierre Gillou, the captain of the
team, “If I win the match, you must buy me
this suitcase.” In the days that followed, the
story was told to a journalist and, although
the French team did not win, the journalist
reported the story, saying “The young
Lacoste has not won his crocodile skin
suitcase but he fought like a real crocodile.”
As early as 1927, his friend and great
sportsman, Robert George, designed a
crocodile with its mouth wide open, which
René Lacoste wore conspicuously on his
blazer.
Today, the legacy of this remarkable man is
an expansive collection of sports and active
wear for men, women, and children, as well
as fragrance, eyewear, footwear, watches,
and technical products for tennis and golf,
which all display the famous crocodile.
http://shop.lacoste.com
About Egencia
Launched in 2002 as Expedia Corporate
Travel, Egencia has become the fifth largest
travel management company in the world
as a result of its commitment to delivering a
higher standard of corporate travel service
and innovative technology. Egencia’s success
is directly attributed to their customers’ ability
to move their businesses ahead, through their
valued relationships with Egencia and more
importantly, its people.
Lead by an experienced, forward-thinking
management team, Egencia has continued
to expand its offering of intuitive online
tools and comprehensive agency services
while maintaining its reputation for superior
customer service.
With global operations already spanning 39
countries worldwide, Egencia is ready to
meet your company’s travel needs anywhere
and at any time, with the consistent level of
superior service your employees deserve.
http://www.egencia.com