1. © 2013 Egencia, LLC. All rights reserved. Expedia, Egencia, and the Egencia logo are either registered trademarksor trademarks of Expedia, Inc. in the U.S. and/or other countries. CST #2083922-50
Page 1Egencia.co.uk | July 2013
We talked to the Head of HR of the world’s leading live entertainment and
ecommerce company, Live Nation, about choosing Egencia as their first
Travel Management Company.
The Challenge
Having had no support from a Travel Management Company before,
Live Nation joined Egencia in 2012 to improve business travel for their
employees.
In previous years, Live Nation employees booked train tickets, flights and
hotels on their private credit cards which then had to be claimed back. The
Head of HR felt that this was a big ask from employees to pay for their travel
in advance. In addition, claiming travel through an offline expense system
didn’t provide any data which could have been used to identify potential cost
savings.
In these technology-focused times, Live Nation’s busy and young employees
expect the same flexibility and ease in making bookings for business travel
that they have when booking leisure travel. To achieve high compliance with
their travel policy, Live Nation needed to provide employees with the right
technology to book their travel.
The Solution
Egencia addressed Live Nation’s specific business needs to create a
successful travel management programme and service:
• The world’s leading
live entertainment and
ecommerce company
• Includes four market
leaders: Ticketmaster.com,
Live Nation Concerts, Artist
Nation and Live Nation
Network
• Egencia clients since 2012
with 1000+ travellers
Live Nation Entertainment
Online booking tool and reports help Live Nation to improve booking
processes and control costs
• provide in-depth reporting to enforce travel policy compliance
and control and reduce costs
• deploy technology to increase savings and satisfy young
travellers’ expectation of an easy-to-use online booking tool
• support through the Account Manager to improve travel
programme and adjust reporting to Live Nation’s needs

2. © 2013 Egencia, LLC. All rights reserved. Expedia, Egencia, and the Egencia logo are either registered trademarksor trademarks of Expedia, Inc. in the U.S. and/or other countries. CST #2083922-50
Page 2Egencia.co.uk | July 2013
Online booking tool and reports help Live Nation to improve booking
processes and control costs
Control and reduce costs
through reporting
As Live Nation previously used an
offline expense system to reimburse
their employees travel costs, there
was no possibility to improve their
travel programme and policy based
on reliable data. Egencia’s reporting
tool provides full visibility into the
travel spend. Live Nation benefited
from data and on-demand reports
including online and agent-assisted
bookings to continuously monitor
and improve their managed travel
programmes. This helped them to
quickly and easily uncover savings
opportunities, have insights into
broader travel trends and address
any travel policy breaches with
employees’ line managers.
Online booking adoption
Live Nation has a young employee
base with high demands when it
comes to booking travel online.
They expected the same flexibility
and ease in making bookings for
business travel that they have when
booking leisure travel. Egencia’s
online booking platform is based on
Expedia’s booking technology, thus
offering an easy-to-use interface
and the same intuitive design used
in leisure travel online services. Live
Nation employees easily adopted the
online booking tool which resulted
in a 90% online adoption rate. Using
the online booking tool saved Live
Nation time and cost and ensured
a satisfactory experience for both
travellers and travel managers.
Whilst the online booking tool
saved costs and satisfied travellers,
Live Nation also encouraged their
employees to contact Egencia’s
customer service team in case of
any booking issues or when making
a complex booking with multiple
destinations. The Customer Service
team is familiar with Live Nation’s
travel policy and reliably finds the
most efficient travel and hotel
options available.
Account Management support
Managing business travel costs is
only one of many responsibilities
of Live Nation’s Head of HR. The
support and expert advice from
Egencia’s Account Manager and
their quarterly Business Travel
Reviews helped her to efficiently
work on the improvement of their
travel programme whilst allowing
her to focus on other aspects of her
role. Their meetings also showed
the need for an adjustment on the
reporting structure, so that results
can be reported back to different
Directors with their respective
figures.
• A division of Expedia, Inc.
– the world travel leader
• 5th largest travel
management company in
the world
• More than $4 billion in
gross bookings in 2012
• Serve more than 4 million
business travellers at
10,000 companies in nearly
60 countries
•82% average online
adoption of travel booking
and 90% average policy
compliance
•Provide access to 190,000
hotels and discounted rates
Egencia
sales@egencia.co.uk
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