5. GET IN TOUCH
WITH AEGEAN
WEBSITE: aegeanair.com
EMAIL: info@aegeanair.com
RESERVATIONS DEPARTMENT: 2106261000
DOWNLOAD
OUR APP
FOLLOW US ON OUR SOCIAL MEDIA CHANNELS:
FACEBOOK: @aegeanair
INSTAGRAM: #aegeanair
TWITTER: @aegeanair
YOUTUBE: aegean airlines
6. 7 REASONS TO FLY
WITH AEGEAN
1. WE OPERATE A MODERN FLEET OF 61 AIRCRAFT.
2. WE HAVE A NETWORK REACH OF
122 INTERNATIONAL & 31 DOMESTIC DESTINATIONS.
AIRBUS
A321
11 37 8 2 21
AIRBUS
A320
AIRBUS
A319
BOMBARDIER
DASH 8 Q 400
BOMBARDIER
DASH 8 100
ATR 42 600
INTERNATIONAL DOMESTIC
ALESUND
ALEXANDRIA
ALTA
AMMAN
AMSTERDAM
BARCELONA
BARI
BASEL/MULHOUSE
BEIRUT
BELGRADE
BERGEN
BERLIN
BODO
BOLOGNA
BORDEAUX
BRATISLAVA
BREST
BRUSSELS
BUCHAREST OTOPENI
BUDAPEST
CAIRO
CATANIA
COPENHAGEN
CUNEO
DEAUVILLE
DUBLIN
DUBROVNIK
DUSSELDORF
EDINBURGH
FRANKFURT
GENEVA
HAMBURG
HANNOVER
HELSINKI
IASI
IBIZA
ISTANBUL
IZMIR
JEDDAH
JONKOPING
JYVASKYLA
KAJAANI
KARLSTAD
KIEV BORISPOL
KRAKOW
KRISTIANSUND
KUOPIO
LAMEZIA TERME
LAPPEENRANTA
LARNACA
LILLE
LISBON
LONDON GATWICK /
HEATHROW
LULEA
LUXEMBOURG
LYON
MADRID
MALAGA
MALMO
MALTA
MANCHESTER
MARSEILLE
METZ
MILANO
MOLDE
MOSCOW DOMODEDOVO
MUNICH
NANTES
NAPLES
NICE
NUREMBERG
ODENSE
OSLO
OULU
PALERMO
PARIS CDG
PISA
PODGORICA
PORI
PORTO
PRAGUE
RIYADH
ROME FIUMICINO
SALZBURG
SANDEFJORD
SARAJEVO
SAVONLINNA
SKELLEFTEA
SKOPJE
SOFIA
SPLIT
ST. PETERSBURG
STAVANGER
STOCKHOLM
STRASBOURG
STUTTGART
SUNDSVALL HARNOSAND
TALLINN
TAMPERE
TBILISI
TEHRAN
TEL AVIV
TIMISOARA
TIRANA
TOULOUSE
TRONDHEIM
UMEA
VAASA
VALENCIA
VENICE
VERONA
VIENNA
VISBY
WARSAW
YEREVAN
ZAGREB
ZURICH
ALEXANDROUPOLIS
CHANIA
CHIOS
HERAKLION
IKARIA
IOANNINA
KALAMATA
KARPATHOS
KAVALA
KEFALONIA
KERKYRA
KITHIRA
KOS
LEROS
LIMNOS
MILOS
MYKONOS
MYTILINI
NAXOS
PAROS
PREVEZA
RHODES
SAMOS
SANTORINI
SITIA
SKIATHOS
SKIROS
THESSALONIKI
ZAKYNTHOS
7. 3. OUR INTEGRATED WAY OF SERVING OUR CUSTOMERS CONSISTS
OF 24/7 CUSTOMER SUPPORT, ACROSS ALL CHANNEL’S,
ON AND OFFLINE.
That means via e-mail, Facebook, Twitter and the reservations line department.
4. THIS MEANS BEING THERE FOR YOU VIA E MAIL, FACEBOOK,
TWITTER AND OUR RESERVATIONS LINE. SKYTRAX AWARDED US
FOR THE 9TH TIME AS THE BEST REGIONAL AIRLINE IN EUROPE
THANKS TO OUR PUNCTUALITY, CONSISTENCY AND RELIABILITY,
ALONG WITH THE AWARD FOR THE BEST CABIN CREW IN
SOUTHERN EUROPE.
5. IN EVERY STAGE OF CUSTOMER SERVICE, WE STRIVE FOR
PRODUCT EXCELLENCE AND INNOVATION.
6. WE OPERATE WITHIN GREECE ALL YEAR ROUND.
7. WE DELIVER THE BEST OF GREECE ONBOARD
FROM OUR WARM WELCOME AND BIG SMILES
TO GREEK PRODUCTS AND VIDEOS
OF OUR COUNTRY.
AEGEAN AIRPORT BASES
NDROUPOLIS
A
LION
NA
ATA
THOS
A
ONIA
RA
A
S
NOS
NI
ZA
S
RINI
HOS
S
ALONIKI
THOS
ATHENS
HERAKLION
RHODES
THESSALONIKI
CHANIA
KALAMATA
KOS
LARNAKA
2009
2014
2010
2015
2011
2016
2012
2017
2013
2018
More info on Skytrax on:
www.airlinequality.com
10. DREAMING
AND THIS IS ONLY THE BEGINNING. BECAUSE WHAT COMES
NEXT, IS WHAT WILL ACTUALLY TAKE YOU THERE.
The first step of your next trip is to sit back, relax and
imagine where you want to be. The dreaming stage as it
were. And at AEGEAN, we make it easier to bring this
dream to life, as you can choose from 153 destinations
to find the perfect place for you. Because, for us, it’s all
about the journey.
You can make your dream come true and fly to any one of
our 122 international & 31 domestic destinations.
At aegeanair.com, you can learn everything about our
travel classes, explore our wide range of services and
anything else about us you might need.
12. ECONOMY CLASS
LOW FARE CALENDAR
A key part of planning your trip is to find the best fares
available. This is where you do exactly that. Simply
choose a destination and search for the dates with the
lowest prices, up to 11 months ahead.
BOOKING
13. Aegeanικη
ECONOMY + BUSINESS CLASS
HOLD MY BOOKING
Do you find yourself in that position where you need more time to think about
your next trip? We completely understand. That’s why we offer our “Hold my
Booking”servicewhichgivesyoumoretimetodecide,aswellasplanyourtrip,
by keeping your selected flight on hold at the current price. We will hold your
booking at the currently available price for up to 48 hours for domestic flights
or 72 hours for international flights. For this service, a charge of 3€ applies for
domestic flights and a charge of 6€ for international flights.
9
14. BOOKING
BUSINESS CLASS
PRE ORDER YOUR BUSINESS CLASS MEAL
Do you wish to enjoy a certain meal during your flight?
Well, wish no more! As a business passenger, you can
preorder the one you would like.
ECONOMY + BUSINESS CLASS
AEGEAN UPGRADE CHALLENGE
Fly on cloud nine with the AEGEAN Upgrade Challenge!
Because you have the chance to upgrade your Economy
Class ticket to Business Class, enjoy the Business Class
experience and take advantage of exclusive privileges,
before take-off as well as on board!
16. AT THE
AIRPORT
YOU ARRIVE AT THE AIRPORT. YOU’RE EAGER TO EMBARK
ON A NEW ADVENTURE. AND EXCITED ABOUT YOUR
JOURNEY. WHAT NOW?
ECONOMY + BUSINESS CLASS
EXCLUSIVE BAGGAGE DROP OFF COUNTER
To make the trip even more comfortable, our Gold
Members, along with families and Business class passen-
gers, can drop their baggage off at our special counter.
17. BUSINESS CLASS + GOLD MEMBERS
COMFORT WITHIN OUR LOUNGE
All AEGEAN Business Class passengers, holders of the “Miles+Bonus” Gold card
and the Star Alliance Gold card of member airlines, are welcome to make full
use of all the special amenities available in our Lounges. Before boarding, you
may enjoy coffee or a glass of wine, along with traditional greek sweet and
savoury delicacies. Our tasty menu includes fresh salads, hot soup and a
specially prepared health corner. Each lounge offers a separate dining area, a
relaxing space with comfortable armchairs and charging stations, as well as
free high speed internet access. Daily newspapers and magazines are also
available.
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18. AT THE
AIRPORT
ECONOMY + BUSINESS CLASS
PRIORITY BOARDING
Priority booking is available for families, Business Class
passengers, Gold Members and Star Alliance Members.
BUSINESS + ECONOMY CLASS
FAST TRACK
Fed up of waiting in a long line to reach your gate?
Well, now you don’t have to. Free for Gold+Star Members
at all airports, Fast Track is a dedicated lane at airport
security control, enabling you to reach your departure
gate quickly. Economy passengers have the possibility to
purchase Fast track at Athens, Heraklion, Larnaka, Paris,
Milan, Rome and Madrid airports.
Economy passengers that purchase this service, pass
through a dedicated lane at the airport, reaching their
departure gate quicker without having to wait in line.
20. AT THE
AIRPORT
ECONOMY + BUSINESS CLASS
CONNECTING PASSENGERS
Worried about catching your connecting flight at Athens
International Airport? Relax!
To make your trip even smoother and stress-free, we
have created a special guide that will help you easily find
your next flight.
24. AS A BUSINESS CLASS PASSENGER,
PREPARE TO EXPERIENCE TOP QUALITY
INFLIGHT SERVICE.
WELCOME ON BOARD!
Now’s the time to sit back and enjoy the highest quality
services, explore possible new destinations and dine on
food prepared by some of the top chefs in Greece. Before
you know it, you’ll be at your destination.
BUSINESS CLASS
PREFERENTIAL SEAT ALLOCATION
You can select your preferred seat entirely free of charge
and enjoy your extra leg room and empty middle seat for
the duration of your flight.
DISTINGUISHED GREEK CHEFS
Mr. Peskias, Mr. Parliaros and Mr. Lazarou
IN FLIGHT
25. BUSINESS CLASS
GASTRONOMICS
NEW FOOD PHILOSOPHY AT AEGEAN
We’ve a new philosophy taste-wise,
and you’ll be among the first to
savour it. At AEGEAN, we believe
that a country can be discovered
through flavours, tastes and
dishes. One bite may reveal the
history of the country’s mainland,
while an aroma may evoke its
stories of the seas. It is a nation’s
dishesthatcanuncoveritspast,its
culture and its character. This is
why we have joined forces with a
trio of distinguished Greek chefs
and a Master of Wine: Mr Peskias,
Lazarou, Parliaros and Lazarakis.
Together, our mission is to take
you on a journey of greek cuisine.
We call it ‘Gastronomics’ and it is
our all-inclusive flavour experience
which allows you to enjoy the best
greek dishes andwinesduringyour
AEGEAN Business Class flight.
MASTER OF WINE Mr. Lazarakis
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26. ECONOMY CLASS
CHOOSE YOUR SEAT
Flying is always a memorable experience. But enjoying it
from the seat of your choice, makes it even more special.
This is why we give you the opportunity to choose where
you and your loved ones sit.
STANDARD SEATS
Do you enjoy a window view or would you rather sit in
an aisle one? You can pick the seat of your choice
from our Standard Seats without any additional
charge. Available as soon as the check-in window
opens, 48 hours prior to departure, unless you are a
Miles+Bonus Gold Member.
UP FRONT SEATS
Would you like a bit more legroom to stretch out? And
be one of the first to disembark?
Our Up Front Seats are perfect for you.
EXTRA LEGROOM SEATS
Are you looking for more comfort and convenience
during your flight? Our Extra Legroom Seats at the
front row of the airplane and at the emergency exits
are ideal for a relaxing trip.
IN FLIGHT
28. IN FLIGHT
ECONOMY + BUSINESS CLASS
AEGEAN STREAM
With AEGEAN STREAM, your entertainment travels with
you. Because by logging in to Aegean App and connecting
to AEGEAN STREAM, you can enjoy:
Newspapers and magazines in 5 languages so passen-
gers are kept up to date during their flight.
Music! Because without music, life would be, well,
kind of boring. (20 playlists with 800 songs).
Games for the little ones! Isn’t that a great excuse for
the big ones to play some as well?
Videos, books and music for kids in two languages.
Let us keep the kids entertained!
Information about Aegean services and products!
AND WITHOUT REALIZING THE TIME HAS PASSED,
YOU’RE ALMOST AT YOUR DESTINATION.
SO TIME FLIES!
30. POST
FLIGHT
After landing, everyone enjoys Miles+Bonus rewards and
if you are a Gold Member, remember that you have
priority at your baggage pick up. And don’t forget to
redeem your miles!
And then, you’ve just landed.
Relaxed,refreshed and ready togo, after your unforgetta-
ble flying experience. Now it’s time to prepare for the next
part of your adventure.
We hope you had a wonderful journey with us
and we look forward to seeing you again soon.
Learn more at aegeanair.com and our Aegean app.
