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Kundenfeedback




Web based Customer Feedback Management System
                and Front End
Overview
●   Kundenfeedback is a feedback (in form of surveys)
    management system that comprises of the following
    ●   A front end for end users (survey respondents)
    ●   A dashboard for survey administrators
    ●   A control panel for the super administrator
●   The system is programmed in PHP - MySQL, using
    Joomla CMS framework. The interface for end users
    and the survey moderators are implemented in
    Joomla front end whereas the control panel for super
    administrator is in Joomla back end.
Interface for end user
●   The end users correspond to different customers
●   They possess access codes given by the customers
●   At front end, they provide the access code and enter
    the survey.
Landing Page - End User
Survey – End User
Interface for Survey Administrators
●   Survey Administrators can login using the front end
    of the system.
●   They can do the following things after logging in -
    ●   View individual responses from the end users
    ●   Search and select survey data corresponding to different
        surveys
    ●   View report on their data
    ●   Compare their data against the domain's other
        administrators' data
    ●   Download data reports
Survey Administrator Dashboard
Summary
Search Screen
Search Result
View Individual Response
Data Download
Report Form
Report on Responses
Compare Data
Result of Comparison
Interface for Super Administrator
●   The super administrator can do the following -
    ●   Manage different surveys
    ●   Manage different survey moderators' account
    ●   Group surveys according to domains (branche, sektor
        and subsektor) and locations (Zip / City)
    ●   Manage access codes for the surveys
    ●   Manage Question types and Answer sets
    ●   Assign questions to surveys
Home Screen for Super Administrator
Manage Surveys
Create / Edit an Answer Set
Assigning Answer Sets to Question
             Types
Assigning Questions to Surveys
Manage Branche (Grouping Level 1)
Edit a Sektor (Grouping Level 2)
Manage Subsektor (Grouping Level 3)
Manage Survey Administrator
        Accounts
Create / Edit Survey Administrator
              Account
Manage Survey Access Codes
Concluding Slide
●   Many screens were not shown here due to security
    reasons as they deal with customer specific data and
    access codes
●   The platform is completely multi-lingual, currently
    supporting English and German

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Customer Feedback Management