This document provides information about KSRTC (Karnataka State Road Transport Corporation) including its services, bus charges, and a GAP model analysis. KSRTC is the state-owned road transport corporation of Karnataka established in 1961. It operates over 17,000 buses across Karnataka and neighboring states, transporting around 75 lakh passengers daily on various bus types like Volvo, Mercedes, and non-AC. The document outlines KSRTC's services, bus fare rates compared to other states, customer expectations vs actual services received, and identifies gaps between management perceptions and customer expectations.

1. APPA
Institute of Engineering and Technology
presentation on:KSRTC
Submitted to:
Prof.Basavaraj s m
Submitted by:
Mahesh.Patil

2. CONTENTS
 Introduction
 Services
 Bus charges
 GAP Model
 Conclusion

3. KSRTC
Type Public transport corporation
Industry Public transport bus service
Founded 1961
Headquarters Bengaluru, India
Area served Karnataka, Goa, Maharashtra,Tamilnadu,
Andhra Pradesh, Kerala and Telangana
Key people Ramalinga reddy (Chairman)
Rajender Kumar Kataria (MD)
Services Public transport
Revenue 16.3585 billion(US$240 million) (2008-09)

4. Introduction
KSRTC was set up in 1961 under the provisions of
Road Transport Corporation Act, 1950. It is wholly owned by
the Government of Karnataka. In August 1997, KSRTC was
divided to form Bengaluru Metropolitan Transport
Corporation(BMTC). In November 1997, another new road
transport corporation called North Western Karnataka Road
Transport Corporation (NWKRTC) was formed to cater to the
transportation needs of North Western parts of Karnataka.

5. Services :
 KSRTC services covers 92% villages in Karnataka.
 KSRTC operates with a total fleet of 17310 buses (KSRTC-
8280, NEKRTC-4300, NWKRTC-4720). It transports, on an
average, 74.57 lacks passengers per day.
 It also operates to the neighboring states
of Maharashtra, Andhra Pradesh, Telangana, Tamil
Nadu, Goa and Kerala.
 KSRTC was the first state transport corporation to
introduce Volvo floor city buses in India in 2005.
 At present, KSRTC operates Volvo, Mercedes Benz, Scania
buses under the Airavat services .

6. Types of coaches :
•Fly buss
•Airavat Club Class
•Rajahamsa
•Suhasa
•Corona Ambari.
•Ambari Non AC Sleeper
•Suvarna Sarige, Vayavya Karnataka Saarige and
Eeshanya Karnataka Saarige
•Graamaantara Saarige
•Nagara Saarige

7. Fly bus:
 Fully air conditioned nonstop luxury, Volvo multi
axle bus service between Bangalore Airport and
Mysore & between kempegowda and Kundapur
with pantry, chemical toilets, live display of flight
timings, GPS, wifi facilities and in-bus live
entertainment.

9.  Fully air conditioned luxury bus service operated
using Volvo and Mercedes Benz buses with semi-
recliner seats
Airavat club class

13. Suhasa
 Fully air suspension non AC reclinable seat bus,
other than Raajahamsa which normally ply over
North Eastern Karnataka regions.

14. Rajahamsa
 Non air conditioned deluxe bus service with
recliner seats in 2+2 configuration built on TATA
and Ashok Leyland chassis

15. Corona Ambaari
 Fully air conditioned sleeper bus service.

16. Nagara Sarige
 These are intra city/town buses plying in Tier-2
cities and towns across Karnataka built on Ashok
Leyland, Tata and Eicher chassis

17. Graamaantara Sarige
 Buses which connects villages with ordinary fare
(slightly costs lesser than suvarna sarige).

18. Suvarna Saarige, Vayavya Karnataka
Saarige and Eeshanya Karnataka Saarige
 Widely abundant mode of bus service with 3+2
non reclining seats in KSRTC, NWKRTC and
NEKRTC found in red-white or green and
red/orange - cream liveries respectively. These are
built on Ashok Leyland, Tata and Eicher chassis.

20. Bus charges per km
Ordinary- 37.50ps to 40ps
Express - 45ps to 50ps
Deluxe- 55ps to 58ps
Super deluxe - 60ps to 65ps
Ultra Deluxe - 66ps to 70ps

21. State
Fare
effective
from
Ordinary
(ps/km)
Express
(ps/km)
Deluxe
(Super
Express)
(ps/km)
Super
Deluxe
(ps/km)
Ultra
Deluxe
(ps/km)
Tamil
Nadu
6.12.2015 28 28 32 38 52
Andhra
Pradesh
8.2.2015 38 44 49 57 62
Kerala 12.7.2015 55 48 60 68 72
Karnataka 11.6.2015 37.50 45 58 65 70
FARE COMPARISION

23. Expected services of Customers
•Comfortable
•Less price
•On time reaching destinations
•Clean and hygienic
Actual received services
•Rarely on time
•Less hygienic and cleanliness is not
maintained
Custom

24. Customer Expectations
Company Perceptions of
Customer Expectations
Not Knowing What Customers Expect
Gap
1 The company some how want to make customer to
reach their destinations rather than that they wont tend to
provide any services
They Expect the promptness of the driver and conductor
And safety

25. Customer-Driven Service
Designs and Standards
Management Perceptions of
Customer Expectations
Not Selecting The Right Service Designs And
Standards
Gap
2
•Well trained Licensed driver
•
• well allotted seats
Overly crowded

26. Service Delivery
Customer-Driven Service
Designs and Standards
Not Delivering To Service Designs And Standards
Gap
3 •Time lapping
(The main purpose is to make customer reach
their destination safely on time)

27. Service Delivery
External Communications to
Customers
Not Matching Performance To Promises
Gap
4
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