This document discusses key performance indicators (KPIs) and how to track them. It provides information on developing KPIs, including defining objectives, identifying key result areas and tasks, and determining how to measure results. The document outlines common mistakes to avoid when creating KPIs, such as having too many KPIs or not linking them to strategy. It also describes different types of KPIs, such as process, input, output, leading, lagging, outcome, qualitative and quantitative KPIs. Resources for KPI tracking materials and templates are provided.