This document discusses key performance indicators (KPIs) for IT managers. It provides information on developing KPIs, including identifying operational objectives, key result areas, tasks, and methods for measuring results. The document notes some common mistakes in creating KPIs, such as having too many KPIs or not adjusting KPIs based on goals. It also discusses designing KPIs to be linked to strategy and to empower employees. Different types of KPIs are outlined, including process, input, output, leading, lagging, outcome, qualitative, and quantitative KPIs.