The document is a summary of training programs conducted by Business English Consulting Service Ltd for Kuwait Petroleum Corporation in 2012-2013. It provides details of the courses conducted including administration and middle management courses, the number of participants in each course, and average ratings for various aspects of the courses such as topics covered, materials, instructor and overall evaluation. On average, participants agreed that the course topics were relevant, materials and instructions were good, and overall the programs were effective based on ratings between 4-5 on a 5 point scale.