This document discusses factors that influence consumer behavior and the consumer decision-making process. It covers cultural factors like subcultures, social factors like reference groups and social roles, and personal factors like demographics, values, and lifestyle. Key psychological processes that influence consumer responses are motivation, memory/learning, and perception. The consumer decision process involves problem recognition, information search, evaluation of alternatives, purchase decision, and post-purchase behavior. Marketers analyze this process using models of consumer behavior and decision making.