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- 1. Getting Work Done The Human Side of Project Management NASA PM Challenge 2009 February 24-25, 2009 Presented by Dhanu Kothari Romeo Mitchell President Sr. Program Mgr. D2i Consulting HP Canada Ltd. © Dhanu Kothari, D2i Consulting NASA PM Challenge 2009 Slide 1
- 2. The Universe isHostile to the Success of Your Projects. What Are You Doing About It? © Dhanu Kothari, D2i Consulting NASA PM Challenge 2009 Slide 2
- 3. What is Project Management? . . . the art and science of “Getting Work Done” with the active cooperation of your team © Dhanu Kothari, D2i Consulting NASA PM Challenge 2009 Slide 3
- 4. People Make ProjectsHappen! Team Team Structure Process Team Purpose Team Team Politics Culture Presentation Objectives … The Five Pillars of a Team & Ten Golden Rules © Dhanu Kothari, D2i Consulting NASA PM Challenge 2009 Slide 4
- 5. Project Management Environment Accelerated implementation schedules Downsizing, mergers & acquisitions Faster technology obsolescence New and unproven technologies Technology focused resources Business: Knowledge driven © Dhanu Kothari, D2i Consulting NASA PM Challenge 2009 Slide 5
- 6. Emerging Trends Projects Means to Achieve Change Hierarchical Projectized Management Centralized Distributed/Virtual Teams Technology People/Process Focus Client/User Multiple Levels/Expectations Stakeholders Conflicting Demands Team building … on the back burner! © Dhanu Kothari, D2i Consulting NASA PM Challenge 2009 Slide 6
- 7. The PM Challenge Attract the right resources Form a cohesive team Keep the team motivated Meet individual aspirations Get the work done! . . . Follow the Golden Rules © Dhanu Kothari, D2i Consulting NASA PM Challenge 2009 Slide 7
- 8. Golden Rule #1 Assigna PM who is committed to success Credibility and People Skills Passion for the project Generates Confidence Genuinely interested in the Team Success Criteria - Outcome vs. Output © Dhanu Kothari, D2i Consulting NASA PM Challenge 2009 Slide 8
- 9. Project Manager –Skills & Competencies • SOW, WBS, Milestones, Stakeholder • Dependency, Critical Path, Schedule • Risk Management, Expectation Mgt. • Change Control, Communication … Project Management Language Bu Bu Walk the Talk! Mediator Ta age siin Follllo s n Fo o Facilitator ( An the angu es ess w lk Implementer • O e xa s/ U w the re / U th e ltu ip • U pera mple L y Change Agent Cu rsh ateg se • M ser I ting S of IT ser Ta Kn l ogy g. t Or onso s Str men r’’s Tallk n • p • A iddle terfa yste ) ow sL k S sines Align et no ms La • u k • N pplic ware ces ch an B ject Mar ge Project ng a • ro • D etwo tion Te gu o n • P i me t f Ch a t ua Manager s • C ata S rk ag • T gt. o pac ge od ing torag e • M rg. Im on La e • O eturn ent ng ua m • R vest ge s In
- 10. Golden Rule #2 Develop a Project Organization Internal pre-kickoff External kickoff Vision/purpose/goals Inter/intra group dynamics Introduce team players Project Organization © Dhanu Kothari, D2i Consulting NASA PM Challenge 2009 Slide 10
- 11. Who’s Doing Whatto Whom? Management/ Steering Committee (Delivery & Client Organizations) Define the Roles - Delivery Client Who, What, When, Organization Organization Where, Why & How? Sponsor Sponsor Delivery Client Client Project Project Project Mgr. Organization Stakeholders Manager (Acceptor) Client/ Escalations Project User Relationships Team Team Project Organization ….. the first step towards defining Roles and Responsibilities © Dhanu Kothari, D2i Consulting NASA PM Challenge 2009 Slide 11
- 12. Golden Rule #3 Insulate Team from Organizational Politics & Management Issues Client interface responsibility Focus on individual deliverables Awareness of stakeholder expectations Continually sell the project Manage internal & external politics - Budget, Buy-in, Approvals, Resources - Dept. Goals, Priorities, Commitment © Dhanu Kothari, D2i Consulting NASA PM Challenge 2009 Slide 12
- 13. Managing Project Politics “Having the organizational savvy to get your ideas and recommendations accepted” Good politics . . . the art of meeting members’ needs, solving problems & communicating recommendations . . . to influence project direction towards its intended outcome. Ref: “TEAMS” by Eileen and Luis Aranda © Dhanu Kothari, D2i Consulting NASA PM Challenge 2009 Slide 13
- 14. Golden Rule #4 Goal Setting … Teams Optimize, Individuals Maximize Team goals Team dynamics Individual goals/ WIIFM Motivational factors Team Purpose © Dhanu Kothari, D2i Consulting NASA PM Challenge 2009 Slide 14
- 15. Effective Goal Setting SMART Specific Goals Measurable Achievable Realistic Results-oriented Target-driven Goals Challenging Task Task Goals Effort Performance Goal Commitment Participation in Goal Formation © Dhanu Kothari, D2i Consulting NASA PM Challenge 2009 Slide 15
- 16. Golden Rule #5 Encourage & Facilitate . . . . . . Open Communication Structured communication Must be meaningful Help the project move forward Exercising authority/responsibility/ empowerment Delegation/escalation/resolution © Dhanu Kothari, D2i Consulting NASA PM Challenge 2009 Slide 16
- 17. Communication Challenges Shoot the Willful Messenger Deception/ Wishful Filtering Info. Thinking Psychology of Denial Org. Suppress Culture Bad News Failure to Speak Up Psychology of Denial © Dhanu Kothari, D2i Consulting NASA PM Challenge 2009 Slide 17
- 18. Golden Rule #6 Institutionalize Positive Mindset Committed team members Emphasis on problem resolution Facilitate, Mediate, Negotiate Consistent Team Processes Value differentiation - Excellence, Integrity, Learning, Serving Unique team “Culture” © Dhanu Kothari, D2i Consulting NASA PM Challenge 2009 Slide 18
- 19. Is Your TeamEmpowered? Organization/ PM Controlled Team Controlled Level 1 Level 2 Level 3 Level 4 Goals, Obj. Goals given Direction Team is & Processes Objectives given; Goals Autonomous given developed developed © Dhanu Kothari, D2i Consulting NASA PM Challenge 2009 Slide 19
- 20. Golden Rule #7 Practice the Five “R”s Respect Recognition Rewards Rest Recreation Celebrate significant milestones! © Dhanu Kothari, D2i Consulting NASA PM Challenge 2009 Slide 20
- 21. Golden Rule #8 Institutionalize Positive Mindset Learning experience Opportunity to develop expertise Unique skills of team members Integrate individual benefits into results Adoption of processes - How do we interact - Language/ Code of behaviour - Formality/ Expectation Setting - Coaching team members © Dhanu Kothari, D2i Consulting NASA PM Challenge 2009 Slide 21
- 22. Golden Rule #9 ImplementConsistent & Predictable Processes Standard Methodologies Expectation setting/consequences Common processes Team Interaction Briefing and Debriefing - Establish common, consistent goals - Conduct “Lessons Learned” reviews - Institutionalize process improvement - Learning is accelerated … a process - Experience is increased … an asset © Dhanu Kothari, D2i Consulting NASA PM Challenge 2009 Slide 22
- 23. Golden Rule #10 Transition the Team Graciously Project closure Project archiving Performance feedback Post Implementation Review Acid Test “Count me in for your next project!” © Dhanu Kothari, D2i Consulting NASA PM Challenge 2009 Slide 23
- 24. Top Ten Rules #1 Develop a Project Organization #2 Formulate a Team Purpose #3 Scope and Sell the Project #4 Insulate Team from Management Issues #5 Address the WIIFM . . . Teams Optimize, Individuals Maximize #6 Encourage & Facilitate Open Communication #7 Institutionalize Positive Mindset #8 Remember the Five “R”s #9 Implement Consistent & Predictable Processes #10 Transition the Team Graciously Build your team with The Five Pillars © Dhanu Kothari, D2i Consulting NASA PM Challenge 2009 Slide 24
- 25. Team Building …The Five Pillars Team Team Structure Process Open Communication Team Organization Positive Mindset Team Leadership Recognition Team Objectives Team Rewards Team Building Purpose Respect Team Dynamics Recreation Team Motivation Team Transition Team Optimization Consistent Process Team Team Politics Culture People Make Projects Happen! Invest in building and nurturing your Project Team © Dhanu Kothari, D2i Consulting NASA PM Challenge 2009 Slide 25
- 26. “If you wantto build a ship, don’t drum up the men to gather up the wood, divide the work and give orders. Instead, teach them to yearn for the vast and endless sea.” - Antoine De Saint-Exupery What is your team yearning for? © Dhanu Kothari, D2i Consulting NASA PM Challenge 2009 Slide 26
- 27. Additional Resources Checklist for evaluating Project Management and Team Building maturity in your organization Please refer to http://www.d2i.ca/whitepapers.php © Dhanu Kothari, D2i Consulting NASA PM Challenge 2009 Slide 27