KommIT: How to Digitalize the Non-Governmental Sector
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This document discusses the challenges of digitalizing the non-governmental sector in Norway and sharing knowledge across 428 municipalities. It proposes establishing a shared learning platform called KommIT based on Moodle to provide online training and resources. The platform will aggregate content from various governmental organizations and vendors to serve over 450,000 employees. Key challenges include maintaining and developing knowledge across such a large workforce and building new skills while overcoming fears of technology. Governance and engagement at both central and local levels will be important to deploy the solution successfully across the complex system.
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KommIT: How to Digitalize the Non-Governmental Sector
- 1. © KommIT 2015 | KS Læring Tenke digitalt Gjennomføre lokaltJobbe nasjonalt MoodleMoot Malmø 3.3.2015 Lars Sverre Gjølme E: lsg@ks.no, M: +47 9829 0025 KommITed to learn
- 2. © KommIT 2015 | KS Læring «En samordnet kommunal sektor som leverer digitale tjenester som gir innbyggere og næringsliv et reelt digitalt førstevalg» KommIT: How to digitalize the Non governmental sector • 6 personer i KommIT skal … • … digitalisere 428 kommuner med … • … rundt 450.000 ansatte … • i løpet av 3 år.
- 3. © KommIT 2015 | KS Læring collaboration You may learn something if you put knowledge into work… information communication inovation … but the biggest challenge lies within your own head – this is really all about changing the organization 4 levels of learning:
- 4. © KommIT 2015 | KS Læring The non governmental «human capital» and learning More than 450.000 people People cost between 60% and 70% of total budget A significant share of people working part time and are mobile/not connected to an office Recruiting people are a big challenge – needs more than 60.000 new employees every year… How do we secure that we maintain and develop knowledge for the future? Beware – 450.000 “students” How do we become relevant for young people? How can we share and reuse knowledge and experience? How do we build new skills? How do we get rid of our fear for technology? FACTS: CHALLENGES:
- 5. © KommIT 2015 | KS Læring Sharing knowledge and develop new skills on 3 arenas «KommIT 24/7 information service desk» – general presence with information, tools, guidelines etc. connected to the program in both analog and digital channels «KommIT cloud based project portal» – running all project initiatives based on a shared O365 cloud solution. Model and methodology based on a joint venture with Difi( prosjektveiviseren.no) «KommIT learning arena» A shared LMS for the non governmental sector based on Moodle – further enhanced to deliver services and solutions related to different learning formats and channels
- 6. © KommIT 2015 | KS Læring http://kurs.kommit.no Learning Objects Difi KS HSØ Kommune X Stavanger kommune Direktorat Y SIKT Leverandør Z Fylkeskommune KommIT 428 versus 1
- 7. © KommIT 2015 | KS Læring The solution is designed for PULL with various PUSH functions Content produced by 427 local/19 regional govenments Difi NHN RHF HSØ Vendor A Vendor B EU me
- 8. © KommIT 2015 | KS Læring http://kurs.kommit.no All content open to explore Customized landing page Nearly 100 courses available Log in to get personalized content using the national authentication component “IdPorten” ”Fast track log in” using a personal URL and your own PIN-code Content not only traditional learning objects – contains also user stories, lessons learned from member projects etc. Design principals targeting mobile users – smart phones, tablets, traditional pc’s etc. Based on actual pilot projects from our own community Governance principles based on KommIT as facilitator and a group of dedicated board members
- 9. © KommIT 2015 | KS Læring http://kurs.kommit.no – open for service 24/7/365 Innregistrering & pålogging Technical platform: Tools: • VideoScribe • Captivate • Lectora • InfoCaption • …… Technical partner:
- 10. © KommIT 2015 | KS Læring Authentication through IdPorten to deliver mobility KS Læring (kurs.kommit.no) Id porten Ansatte Lokale administratorer Id porten Ansatte Lokale administratorer Ansatte Kommuner m/ Singel Sign On Lokale administratorer Id porten m/SSO Id porten Id porten Ansatte Kommuner Fylkeskommuner Leverandører Andre interessenter KOMMUNE FYLKESKOMMUNE KOMMUNE - using SSO VENDOR
- 11. © KommIT 2015 | KS Læring Content organized in a variety of different formats The challenge still remains the same – tell the story the right way so we can learn something from it and secure the right stickiness of knowledge
- 12. © KommIT 2015 | KS Læring Using social metadata – hence knowledge has an expiry date Social techniques: time stamp, search categories, number of hits, rating, reviews… Showing a learning object in the “short” format:
- 13. © KommIT 2015 | KS Læring Personalized content – direct navigation to myLearning …the department manager has to define a learning agenda for each person or role. This seems to be a challenge for quite a number of our members …
- 14. © KommIT 2015 | KS Læring Fysisk kurs Distribution and consumption of knowledge – driven by search Søk etter… Trad. elæring Webinar Video lyd Workshop aktiv leksjon eBøker Dokumenter Quiz Wiki CoP brukerfora
- 15. © KommIT 2015 | KS Læring Governance model version 1.0 • Budget • Prioritize • Collect ideas • Suggest new ideas • SME & advice • Facilitate initiatives • Manage projects • Report progression • Strategy • Roadmap • Solve Conflicts • Funding BSH • QA formal learning • Content
- 16. © KommIT 2015 | KS Læring Before you start – secure that you have… Guidelines from management – why do we do this? A mobilized and organized initiative – anchoring, participants, resources, tools, funding… A Partner strategy A solution map and overview of the technical architecture Knowledge of what’s already there A clear picture of what to keep and what to scrap… An idea of how to organize Knowledge and Competence issues within your geographical region An overview of how to organize your skills and certifications A clear view of what your deliverables are… P S O
- 17. © KommIT 2015 | KS Læring The easy part…
- 18. © KommIT 2015 | KS Læring The hard part - deploying the solution in a complex universe Lessons learned: Implementing a new digital way of learning is not a walk in the park – but a lot of fun Promote local “engines” as they are the true digital heroes Defining local roles and responsibilities for field work is vital Estimate and define local budgets - spleiselag Link local initiative to central command center Define the right level of support – not always the same as high level of support Decide a clear strategy on content production Share with your neighbors – also abroad Steal with pride – but beware IP rights * Resources from pilot area *
- 19. © KommIT 2015 | KS Læring Ny lærings arena æra… © Volker Hirsch Think big AND act small