The document discusses knowledge management and the role of semantics. It describes the Gesellschaft für Wissensmanagement e.V. (GfWM) association which supports knowledge management in German-speaking areas. It also discusses how effective knowledge management relies on semantic technologies and how knowledge management and semantics can help each other.

1. Knowledge Management @ SEMANTiCSUte John, Dirk Liesch, Andreas Matern

2. 2The AssociationThe Gesellschaft für Wissensmanagement e.V. (GfWM) is an active, regionally based and nationally affiliated networkof Knowledge Management professionals in German- speaking areas. „GfWM supports the professionaland responsible use of knowledge and promotes the holistic view on Knowledge Management. The independent expertise of GfWM is most appreciated in business, scienceand politics. The members of GfWM work on a voluntarybasis.“ September 2014 | Ute John, Dirk Liesch, Andreas Matern

3. MotivationWhere is the wisdom we have lost in knowledge? Where is the knowledge we have lost in information? T.S. EliotSeptember 2014 | Ute John, Dirk Liesch, Andreas Matern

4. Knowledge Management & SemanticsEffective (IT supported) Knowledge Managementrelies on applying semantic technologies. Learning & understanding semantic (& other) technologiesrelies on applying Knowledge Management. September 2014 | Ute John, Dirk Liesch, Andreas Matern4

5. Knowledge Management … … isthe intelligentand effectivehandlingof knowledge. … isthe systematic, goal-oriented execution of measures for controlling, monitoring and supporting knowledge processes within and across corporations. … has the goalto detect possibilitiesfrom existing knowledge & to generate new knowledge for improvement, value creation & innovation. From: ThobenSeptember 2014 | Ute John, Dirk Liesch, Andreas Matern

6. Knowledge Management … … you cannot force a plant to grow by pulling its leaves …what you can do is create the infrastructure in which it can prosperEtienne WegnerKey thoughtsof leaderImportanceTrustIndividualinterestMutualrespectOpen communicationSeptember 2014 | Ute John, Dirk Liesch, Andreas Matern6TechnicalinfrastructureSemantic Technologies

7. Stairs of Knowledge+ syntaxCharacterDataInformationKnowledgeCapabilityActionExpertiseCompetitiveness+ meaning+ integrationwithcontext+ referencetoapplication+ intention+ correctaction+ uniquenessFrom: NorthSeptember 2014 | Ute John, Dirk Liesch, Andreas Matern

8. Towards Knowledge ManagementSeptember 2014 | Ute John, Dirk Liesch, Andreas Matern 8

9. Knowledge Management Process ModelKnowledgeGoalsAcquireknowledgeDevelopknowledgeUseknowledgeDistributeknowledgePreserveknowledgeStructureknowledgeDetectknowledgeKnowledgeEvaluationFeedbackFrom: Probst, RomhardtSeptember 2014 | Ute John, Dirk Liesch, Andreas Matern 9

10. Knowledge Distribution MapFormallyInformallyExplicitImplicitOrganizational manualsIntranetTopic repositoriesCafeteriasTrainee groupsFairsPresentationsTeam buildingsTechnical reportsPatentsCommunicationDocumentationProceedingsSeptember 2014 | Ute John, Dirk Liesch, Andreas Matern 10

11. 11Build environment for people to share knowledge freely: • Bring people together • Create culture of share2win (release the brakes!) • Facilitate efficiency through transparent processes without restricting creativitySeptember 2014 | Ute John, Dirk Liesch, Andreas Matern Principal KM Task: Communication

12. Document knowledge and make it accessible to everyone: • Make implicit knowledge explicit• Develop standard structure and by that create a common understanding• Define KM process• Ensure management support9September 2014 | Ute John, Dirk Liesch, Andreas Matern Principal KM Task: Documentation

13. Knowledge Transfer Between People •Sharing knowledge is always voluntary, nobody can be enforced to share knowledge. •We share knowledge when we have the right audience, that motivates us and provides the right context. After: T-SystemsSeptember 2014 | Ute John, Dirk Liesch, Andreas Matern 13

14. 14OrganizationCommunities of PracticeCommunication•Debriefing•Storytelling•Knowledge Café•Interview … Documentation•Knowledge Maps •Ontologies •Business Process Modelling ... September 2014 | Ute John, Dirk Liesch, Andreas Matern Tools for Knowledge Management

15. 3 Pillars of Successful KM15September 2014 | Ute John, Dirk Liesch, Andreas Matern Knowledge ManagementControlling•Return on Investment•Key Performance Indicators  MeasureTransferof Knowledge  DoCulture•Trust•Engagement  Feel well

16. How are your experiences ? 16September 2014 | Ute John, Dirk Liesch, Andreas MaternKnowledge ManagementControlling  MeasureTransfer  DoCulture•  Feel wellWhat are you doing at your company or university, related to this 3 pillars ?

17. 16ContactGesellschaft für Wissensmanagement e.V. Postfach 11 08 44D-60043 Frankfurt am MainE-Mail: info@gfwm.deInternet: www.gfwm.deNewsletter: newsletter@gfwm.deSeptember 2014 | Ute John, Dirk Liesch, Andreas Matern