This document summarizes the transformation efforts at the London Borough of Waltham Forest. It notes that Waltham Forest is one of the most deprived boroughs in London and faces rising social care costs. The council implemented a transformation program to cut £65 million over 3 years through removing 600 jobs and restructuring. Key aspects of the transformation included having a clear plan and priorities, making tough decisions early, aligning the workforce to priorities, and establishing a directorate of HR, transformation, and ICT to manage the program. The transformation focused on changing the organizational culture, structure, and tools to create a more efficient and service-delivery focused model through restructuring, benchmarking, and modernizing systems.

1. Transformation at LBWF
‘Punching above our weight’
Althea Loderick, Director of HR & Transformation
David Evans, Assistant Director, Transformation
27/04/2012

2. Waltham Forest
 15th most deprived borough in England
 6th most deprived borough in London
 Population of 243,280
 One of the six host boroughs for the 2012 Olympic
and Paralympic Games
 Home of William Morris
 Birth place of David Beckham

3. The Context
 £65m over 3 years
 28% of our budget
 Rising social care costs
 Olympic Host Borough

4. Our approach
 Have a plan
 Be clear on priorities
 Make tough decisions early
 Money follows priorities
 Cut by example

5. …and with staffing
 Remove the “non-jobs”
 Full roles for everyone
 Multi-tasking the norm
 Establish the true value of the posts

6. The story of our success
 Ahead of the savings game
 Introduced new Terms & Conditions with 100% sign up
 20 successful phases removing c. 600 jobs and making £22m savings
 Workforce more closely aligned to the Council’s priorities

7. Role of HR & Transformation
 HR, OD, Transformation and ICT
 All Strategy, Business and Change Management in one directorate
(+ business as usual)
 Forensic programme management and planning
 One Infrastructure, One Contact, Shared Services, Terms and
Conditions, New HR Operating Model; Complete ICT Refresh and
Shaping Waltham Forest

8. Shaping Waltham
Forest - 3 Key Themes:
Culture
Structure
Tools and Enablers

9. Strong Political
and Corporate
Leadership
Organisational
Effective
Design and
Management
Discipline
Service- Efficiency and
delivery driven High
model Performance
Engaged and
Motivated Staff

10. Structure
 Strong end to end processes
 Benchmarking and partnership
 Restructure toolkits
 Service-driven efficient organisation design
 Review and challenge post transformation
 Whole Council picture

11. Tools and Enablers
 Bureaucracy challenge – policy review
 HR restructure to corporate shared service model
 Terms and conditions
 Self sufficient manager
 Modern ICT systems and intranet self-service
 Olympics preparedness

12. How are we winning
By being absolutely focused and
determined…
Being uncompromising…
Maintaining the pace…
Having a Director of HR &Transformation
on the Board!