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Knowing your Audience
WSPRA Fall Conference Roundtable
November 3, 2011
Kate Winckler
www.mktondemand.com
kate@mktondemand.com
 WHO is your Audience?
 WHERE do they look for information?
 WHAT are their concerns ?
 HOW do we communicate to them?
WHO
INTERNAL EXTERNAL
Staff/administration Parents & some volunteers
Teachers Media
Students Taxpayers & community
In-school volunteers Business community
School Board & Committees Donors/contributors to foundation
Other?
_____________________
Other?
_____________________
WHERE
Pew Internet Research Report 9/26/11
How Americans Get Local News
 People rely on local TV for weather, breaking news, and
traffic.
 Internet is top source of info for most local subjects for the
79% of Americans who are online.
 Word of mouth is the second most likely way people get
local information, after local TV. 55% of people get local news
WOM.
Top Sources for Local School News by Age
Ages 18-39: Internet 24%, Newspaper 12%
Ages 40+: Newspaper 27%, Internet 15%, TV - 12%
Topics for Which Newspapers are Top
Source:
Schools: Newspapers 21%, Internet – 18%, TV News
10%,
Word of Mouth – 10%
Which means you need to…?
 Have a solid online presence with accurate
information (website, blog, social media)
 Proactively send press releases to local
papers and hyperlocal news blogs
 Maintain good media relations for print and
TV
 Distribute fresh, accurate information for
staff, parents and teachers so they can be
WHAT
 Top concerns about schools? ASK!
 Use online surveys, listening sessions,
polls,
1-1 meetings, etc. to identify concerns
Audience Concerns
Taxpayers & community?
Fiscal responsibility
Innovation
Other_______________________
Parents?
Safety
Curriculum
Testing
Other__________________________
Staff/teachers?
Support from administration
Professional development,
Keeping up with technology
Other____________________
Other?
HOW
 Cover all your
bases
 Newspapers,
website, email,
take-home folders,
community
groups,
community
meetings, etc.
WHAT ABOUT SOCIAL
MEDIA??
 NSPRA Survey says…
◦ Parents prefer email, e-newsletters,
district websites and parent portals to get
information from their schools
◦ Social media not entirely credible yet?
 What do you think?
◦ Your experiences?
Conclusion
 Take time to find out what parents and
constituents prefer when it comes to
communication
 Tailor messages appropriately
 Open, honest, direct, regular
communication is always the best practice!

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Knowing Your Audience - School Public Relations

  • 1. Knowing your Audience WSPRA Fall Conference Roundtable November 3, 2011 Kate Winckler www.mktondemand.com kate@mktondemand.com
  • 2.  WHO is your Audience?  WHERE do they look for information?  WHAT are their concerns ?  HOW do we communicate to them?
  • 3. WHO INTERNAL EXTERNAL Staff/administration Parents & some volunteers Teachers Media Students Taxpayers & community In-school volunteers Business community School Board & Committees Donors/contributors to foundation Other? _____________________ Other? _____________________
  • 4. WHERE Pew Internet Research Report 9/26/11 How Americans Get Local News  People rely on local TV for weather, breaking news, and traffic.  Internet is top source of info for most local subjects for the 79% of Americans who are online.  Word of mouth is the second most likely way people get local information, after local TV. 55% of people get local news WOM. Top Sources for Local School News by Age Ages 18-39: Internet 24%, Newspaper 12% Ages 40+: Newspaper 27%, Internet 15%, TV - 12% Topics for Which Newspapers are Top Source: Schools: Newspapers 21%, Internet – 18%, TV News 10%, Word of Mouth – 10% Which means you need to…?  Have a solid online presence with accurate information (website, blog, social media)  Proactively send press releases to local papers and hyperlocal news blogs  Maintain good media relations for print and TV  Distribute fresh, accurate information for staff, parents and teachers so they can be
  • 5. WHAT  Top concerns about schools? ASK!  Use online surveys, listening sessions, polls, 1-1 meetings, etc. to identify concerns Audience Concerns Taxpayers & community? Fiscal responsibility Innovation Other_______________________ Parents? Safety Curriculum Testing Other__________________________ Staff/teachers? Support from administration Professional development, Keeping up with technology Other____________________ Other?
  • 6. HOW  Cover all your bases  Newspapers, website, email, take-home folders, community groups, community meetings, etc.
  • 7. WHAT ABOUT SOCIAL MEDIA??  NSPRA Survey says… ◦ Parents prefer email, e-newsletters, district websites and parent portals to get information from their schools ◦ Social media not entirely credible yet?  What do you think? ◦ Your experiences?
  • 8. Conclusion  Take time to find out what parents and constituents prefer when it comes to communication  Tailor messages appropriately  Open, honest, direct, regular communication is always the best practice!