The document discusses managing biases in design work. It begins with an approachable definition of bias as a mental shortcut that is part of human nature. It then discusses how biases can be identified within ourselves and teams through tools like implicit association tests. The rest of the document focuses on building awareness of biases, controlling for biases through various processes during design work, and fostering continual self-awareness and communication within teams to manage biases. The overall message is the importance of understanding our own biases and bringing that awareness into design practice.
Self-awareness is the capacity to look inward and understand our own feelings, emotions, stressors, and personality. These key understandings play a critical role in influencing our judgements, decisions, and interactions with other people.
This is my presentation for my Final Major Project Proposal and Thesis research done examining potential and fun solutions that the tech workplace can adopt to mitigate unconscious bias that is potentially counteracting diversity efforts and negatively impacting the capacity for innovation.
Self-awareness is the capacity to look inward and understand our own feelings, emotions, stressors, and personality. These key understandings play a critical role in influencing our judgements, decisions, and interactions with other people.
This is my presentation for my Final Major Project Proposal and Thesis research done examining potential and fun solutions that the tech workplace can adopt to mitigate unconscious bias that is potentially counteracting diversity efforts and negatively impacting the capacity for innovation.
Imposter Syndrome is a condition in which one feels like they aren't qualified to do what they've been tasked to do or have gotten to where they are through sheer luck. Not only have I personally experienced this and continue to almost 20 years into my career, but almost every developer I've ever met has dealt with it.
When developing/designing/managing/cooking, do you ever feel like:
- You are faking your skills
- You are only where you are due to circumstances and/or luck
- Anyone could do what you're doing
- You don't understand why you're being trusted with the task
- At any moment, someone is going to discover how bad you are at your job
If you answered yes to any of these questions, then you may be suffering from Imposter Syndrome. Congratulations. Acceptance is the first step to recovery.
In my presentation, I'll talk about common ways that Imposter Syndrome expresses itself and some concrete tips & tricks on how to deal with it, both for yourself and coworkers or employees.
What is bias? How did we develop it? And, most important, what can you do about your own personal bias? Join us for an interactive presentation that will draw upon videos, vignettes, and personal experiences to help you better understand “unconscious bias,” explore how it shows up in your life at work and beyond, and make a specific action plan to counteract your biases.
Persuasion & influence in communicationDeepak Nanda
My thesis presentation for post graduation in communication, I chose this topic because I wanted to explore the insights of being influential and learn about persuasion play. This presentation will give you a hands on guide on starting to sell your ideas. No matter if your are fresher, professional or expert this presentation would surely give some food for your brain. I hope you would like the model i have suggested to be influential. A feedback is always welcomed.
Research demonstrates that we all harbor unconscious biases. The good news is that enhanced awareness and training can create an inclusive culture that identifies and helps eliminate these hidden biases.For more details
http://www.tatvaleadership.com/htm/unconscious-bias-training.html
Unconscious biases affect our perceptions, decisions, and interactions every day. How do we address biases if we don't know about them? In this talk, you will learn how to recognize and counter the biases that play a part in interviewing, meeting a new team member, and day-to-day interactions. You’ll also see common scenarios and how to address bias as it happens or after the fact. Together, we can make Asynchrony a more diverse and inclusive place to work.
We all have 9 Personality types within us, of which, One is the most “Dominant”
.This presentation details outs the 9 Personality traits, associated risks with each Personality types and tips to improve and control the dominant/non Dominant personality types
These 9 interconnected personalities are the reason of Who you are and Why you are that way
We all have difficult conversations in our lives that we have a natural tendency to avoid. However, effective organizations and effective individuals know how and when to hold these conversations.
What is conflict?
Good conflict, bad conflict!
What is the process of conflict?
Bad conflict styles!
#WikiCourses
https://wikicourses.wikispaces.com/Topic+Understanding+Conflict
Know thyself and to thine users be true: Understanding and managing biases th...Karen Bachmann
Despite our best intentions, UX practitioners are subject to hidden biases and barriers as any of our fellow humans. It’s more important than ever to understand our own biases to make sure we can be most effective in our communication and our design work. Increasing application of AI and machine learning as well as ever increasing amounts of data on people particularly are areas where hidden and unmitigated biases can create bad and even harmful outcomes. We explore ways to discover and discuss biases constructively before they undermine work, look at case studies of products that suffered from hidden biases, and consider pragmatic approaches to manage their influence in our projects.
Know Thyself, and to thine users be true: Understanding and Managing Biases t...UXPA International
Despite our best intentions, UX practitioners are subject to hidden biases and barriers as any of our fellow humans. It’s more important than ever to understand our own biases to make sure we can be most effective in our communication and our design work. Increasing application of AI and machine learning as well as ever increasing amounts of data on people particularly are areas where hidden and unmitigated biases can create bad and even harmful outcomes. We explore ways to discover and discuss biases constructively before they undermine work, look at case studies of products that suffered from hidden biases, and consider pragmatic approaches to manage their influence in our projects
Presented by Karen Bachmann
Imposter Syndrome is a condition in which one feels like they aren't qualified to do what they've been tasked to do or have gotten to where they are through sheer luck. Not only have I personally experienced this and continue to almost 20 years into my career, but almost every developer I've ever met has dealt with it.
When developing/designing/managing/cooking, do you ever feel like:
- You are faking your skills
- You are only where you are due to circumstances and/or luck
- Anyone could do what you're doing
- You don't understand why you're being trusted with the task
- At any moment, someone is going to discover how bad you are at your job
If you answered yes to any of these questions, then you may be suffering from Imposter Syndrome. Congratulations. Acceptance is the first step to recovery.
In my presentation, I'll talk about common ways that Imposter Syndrome expresses itself and some concrete tips & tricks on how to deal with it, both for yourself and coworkers or employees.
What is bias? How did we develop it? And, most important, what can you do about your own personal bias? Join us for an interactive presentation that will draw upon videos, vignettes, and personal experiences to help you better understand “unconscious bias,” explore how it shows up in your life at work and beyond, and make a specific action plan to counteract your biases.
Persuasion & influence in communicationDeepak Nanda
My thesis presentation for post graduation in communication, I chose this topic because I wanted to explore the insights of being influential and learn about persuasion play. This presentation will give you a hands on guide on starting to sell your ideas. No matter if your are fresher, professional or expert this presentation would surely give some food for your brain. I hope you would like the model i have suggested to be influential. A feedback is always welcomed.
Research demonstrates that we all harbor unconscious biases. The good news is that enhanced awareness and training can create an inclusive culture that identifies and helps eliminate these hidden biases.For more details
http://www.tatvaleadership.com/htm/unconscious-bias-training.html
Unconscious biases affect our perceptions, decisions, and interactions every day. How do we address biases if we don't know about them? In this talk, you will learn how to recognize and counter the biases that play a part in interviewing, meeting a new team member, and day-to-day interactions. You’ll also see common scenarios and how to address bias as it happens or after the fact. Together, we can make Asynchrony a more diverse and inclusive place to work.
We all have 9 Personality types within us, of which, One is the most “Dominant”
.This presentation details outs the 9 Personality traits, associated risks with each Personality types and tips to improve and control the dominant/non Dominant personality types
These 9 interconnected personalities are the reason of Who you are and Why you are that way
We all have difficult conversations in our lives that we have a natural tendency to avoid. However, effective organizations and effective individuals know how and when to hold these conversations.
What is conflict?
Good conflict, bad conflict!
What is the process of conflict?
Bad conflict styles!
#WikiCourses
https://wikicourses.wikispaces.com/Topic+Understanding+Conflict
Know thyself and to thine users be true: Understanding and managing biases th...Karen Bachmann
Despite our best intentions, UX practitioners are subject to hidden biases and barriers as any of our fellow humans. It’s more important than ever to understand our own biases to make sure we can be most effective in our communication and our design work. Increasing application of AI and machine learning as well as ever increasing amounts of data on people particularly are areas where hidden and unmitigated biases can create bad and even harmful outcomes. We explore ways to discover and discuss biases constructively before they undermine work, look at case studies of products that suffered from hidden biases, and consider pragmatic approaches to manage their influence in our projects.
Know Thyself, and to thine users be true: Understanding and Managing Biases t...UXPA International
Despite our best intentions, UX practitioners are subject to hidden biases and barriers as any of our fellow humans. It’s more important than ever to understand our own biases to make sure we can be most effective in our communication and our design work. Increasing application of AI and machine learning as well as ever increasing amounts of data on people particularly are areas where hidden and unmitigated biases can create bad and even harmful outcomes. We explore ways to discover and discuss biases constructively before they undermine work, look at case studies of products that suffered from hidden biases, and consider pragmatic approaches to manage their influence in our projects
Presented by Karen Bachmann
Know Thyself, and To Thine Users Be True: Understanding and Managing Biases t...Design for Context
Presented by Design for Context's Karen Bachmann at the User Experience Professionals Association (UXPA) Conference June 28, 2018, in Puerto Rico.
Despite our best intentions, UX practitioners are subject to hidden biases and barriers as any of our fellow humans. It’s more important than ever to understand our own biases to make sure we can be most effective in our communication and our design work. Increasing application of AI and machine learning as well as ever increasing amounts of data on people particularly are areas where hidden and unmitigated biases can create bad and even harmful outcomes. We explore ways to discover and discuss biases constructively before they undermine work, look at case studies of products that suffered from hidden biases, and consider pragmatic approaches to manage their influence in our projects.
How to put people at the centre of planning people powered campaigns - Tracy ...more onion
Presentation from ECF Europe 2019: https://europe.ecampaigningforum.com In this workshop we will explore the key principles of human centred design and how to apply these to your campaigns for change. We'll look at what it means to build a campaign on empathy to engage new audiences, and use insights from empathetic understanding to spark creative ideas. We'll practice the key principles behind creative collaboration and you'll walk away with a framework and methods you can take home to come up with creative campaign ideas with your own team. Finally we will explore what it means to prototype and test campaign ideas early on. I'm not talking about A/B testing here, rather qualitative testing to ensure you're headed in the right direction from the beginning. This will be a hands on workshop with tools you can use and examples of campaigns that have put this model into practice.
Learning Objective: Explore speaking styles to build speaking skills
The confident speaker, despite title or position, will have a competitive edge over just about everyone. Cultivating the ability to communicate, choose your words carefully, and engage people is the best investment you could ever make. This seminar will help attendees to understand the principles of active listening and how to apply them to ensure that we collect necessary information needed in order to attain success. Learn how to take the lead and motivate the masses by expressing your message with passion and inspiration.
At the end of this course, participants will be able to:
a. Examine the principles of active listening.
b. Explore active listening skills for better communication.
c. Learn techniques to convey your message accurately and directly.
d. Explore mental coaching techniques to address fear.
A persona is defined by its personal, practical, and company-oriented goals as well as by the relationship with the product to be designed, the emotions of the persona when using the product, and the goals of the persona in using it.
How to Achieve a Better Product Culture by Pinn VP of PlatformProduct School
Main takeaways:
- How to make sure you're joining a company with a culture for success. Turnover for PMs can be high because, if there is an execution issue or political issue plaguing the company, PMs experience it without protection. However, we can also learn from those experiences to identify when a company and team will actually execute well.
- How to make sure you're hiring the right people. If you're going to be a Product Lead, I'll teach a key behavior trait that's vital. It dives into the "hire smart people, no jerks" but that's easier said than done. I'll share what to really look for and watch out for.
- How to identify and manage the more difficult coworker when inevitably encountering one.
The power and necessity of author care in today's publishing climateBookNet Canada
Navigating the publishing terrain can be tricky for authors and for various reasons. This presentation will not only speak to what author care looks like, but we will empower organizations to create their own tools for authors while reducing burnout. Publishers will be encouraged to look at their current processes and resources and find ways to redirect where the energy and time is spent.
-We will attempt to answer the following:
-What can we offer authors and how do we do it?
-Why is author care needed?
-How do we know what our authors need?
-How do we address our assumptions?
-How do we manage expectations (authors and our own)?
-What do we owe to authors, ourselves, and our community?
-How can we ensure the relationship between authors and publishers is cooperative instead of adversarial
techforum.booknetcanada.ca
#TechForum
How to Lead Your Product Team by Barnes & Noble Product ManagerProduct School
Product Managers are generalists leading product teams of domain experts (developers, designers, etc). This can lead to gray areas of responsibility and conflict. Product Managers are responsible for the success of the product and are expected to weigh-in on all product elements - from design to development to delivery - yet at the same time defer to other team members on important product decisions.
In this talk, John Kresse talked about some of the gray areas he's experienced in his product management career when working with fellow team members. He also provided resources for working effectively with these colleagues to get the most out of your team.
The London Web "Empathy - The Hidden Ingredient of Good Software Development"Daniel Bryant
When I ask fellow developers what they think about empathy, the answer is often “not much”. However, I believe that the skill of empathy, being able to place yourself in another’s position, is crucial to designing, building and operating software at any scale. Join me for a whistle stop tour of the benefits of empathy, which I have learned from working on a wide variety of software projects over the previous ten years. I will share stories of success and failure, and suggest practical techniques that you can harness in order to help your team develop empathy.
When gathering requirements and performing business analysis, it is obvious that the ability to experience from within another user/customer/being's frame of reference is a valuable skill, but the same can be said when writing code. If we follow Martin Fowler’s train of thought where “any fool can write code that a computer can understand. Good programmers write code that humans can understand” we can see that empathy is at the heart of this skill. We could also argue that the rise of “DevOps” is simply both sides of the traditional divide trying to understand each other better. Developing the skill of empathy isn’t necessarily easy, but in this talk I will share my learnings, techniques and tricks for developing more effective software.
What Companies Look for When Hiring PMs by Spotify Product LeadProduct School
This presentation provides insight into: what a company like Spotify focuses on when hiring Product Managers, day-to-day life as a Product Manager at Spotify, tips on how to grow and succeed as a Product Manager.
0 to 1: Lessons Learned from a New PM Launching a New ProductCambria Davies
The common wisdom around launching a product is simple. You define an MVP, get to your first user, and iterate until you hit product/market fit. Sounds easy, right?
I had 6 months to launch a brand new product. As a new PM, no less. It turned out well, in the end.
But, it was really hard.
I built this to help other product teams launch good products. This resource covers a series of actionable frameworks and the potholes and principles that will get you from nothing to something — from actually defining an MVP, to getting your first user, and iterating to launch.
Breaking the Code of Interview Implicit Bias to Value Different Gender Competencies
Bonita Banducci, Banducci Consulting
Live at Santa Clara University - Room #330C located on the 3rd floor of the Learning Commons
Session Length: 1 hour
Implicit Bias Workshops and exercises are being shared widely on the internet. Some of the solutions are:
"Determine precisely what skills and attributes you are hiring for."
"Ask exactly the same questions to each candidate."
But what about the implicit bias in determining what skills you are valuing--beyond traditional management and leadership competencies?
How can interviewers recognize the often invisible, unarticulated, undervalued and often misinterpreted competencies of more "relational and collectivist" people--often women and men and women from different cultures?
Bonita Banducci teaches Gender and Engineering class in Santa Clara University's School of Engineering Graduate Program. In video and cartoon representation as well as in person, her students apply Gender Competence®--understanding and skills to work with gender (and cultural) differences as competencies--to job interviews both as the interviewer and the interviewee, as men and women. They show how to "mine the gold" of difference for the best candidate AND to get the job as the best candidate while establishing the value of relational competencies in the workplace and marketplace.
Building a foundation for strong content: Defining your audiences and their j...Amber Young
How well do you know your audiences? Meeting and exceeding your audience’s needs and understanding their journey is critical to your website’s success. This presentation covers best practices for creating personas and journey maps as well as how, when and why to apply them when making content decisions.
Best Practices for Creating Digital Content to Share in Social MediaAlex Garrido
The key to a successful digital marketing campaign is creating useful and engaging content. From simple images to interactive videos, digital content can make or break your social media or online marketing campaign. In this workshop, you will learn the 5 basic principles of engaging content and the 3 factors that must align to run a viral marketing campaign. You will also learn how to create high-quality digital content for your campaigns using free online tools.
Similar to Know thyself: Understanding and managing biases (20)
Designing more ethical and unbiased experiencesKaren Bachmann
Humans are biased, and sadly, we are not always able to filter our deeply ingrained biases. UX designers and researchers have long understood this, but as we watch major technology companies make significant mistakes with regard to ethics and bias, the cost of not accounting for bias and ethics is becoming more evident and widely known.
Even knowing what pitfalls exist, we still miss opportunities for doing good as a result of our own human biases obscuring our vision. We need tools to explore and challenge our biases in a productive way to deliver better outcomes. We need a set of shared values within teams and, ultimately, across the industry to promote our common responsibility to deliver the greatest benefit while causing the least amount of harm. How can we work together to intensify the focus on ethical design? In this session, we’ll share ways you can empower yourself and your teams to do the right thing for people.
Ethics is fundamentally about doing the right thing for people, not about merely complying with laws. Yet incorporating ethics into our design practice can be challenging. Our tools, processes, education, and the cultures we work in too often have limited to no support. Even the discussion can make people uncomfortable. Consider changing the conversation and rethinking ethical design. Talk about carrots (value) and not sticks (legality). Develop methods and practices to make ethics a core human-centered design constraint. (This was presented at UXPA 2017 in Toronto, Canada.)
Karen Bachmann and Lisa McMichael presented different types of listening skills and how those techniques help UXers at the December amUX meetup.
Like many UX practitioners, you are continuously engaged in user research, meetings and workshops. These activities require observing and taking good notes, and listening. But are you really listening or simply hearing what people have to say? For most of us it’s the latter. During the Listen up! Workshop, we’ll discuss the obvious and nuanced differences between listening and hearing, along with some of the barriers and causes that affect attuned listening. And, we’ll get you out of your seat to practice listening methods so that when you leave, you’ll be armed with a better mechanism for listening.
Listen up! Improving listening skills and awarenessKaren Bachmann
In school, we are explicitly taught how to read and write and how to speak, but we are just assumed to know how to listen effectively. In our work lives, speaking is considered contributing to the work, but listening is undervalued. Advice given on good listening habits is often very high level and general. To be effective at user experience, though, we have to be excellent listeners in a variety of situations. Karen shares how to raise this skill up to the next level to become more effective at listening in all the ways our work demands.
Building a Solid Foundation: Usability & Information Architecture WIAD Tampa ...Karen Bachmann
Usability testing involves seeing your designs in action. When it comes to testing Information Architecture, evaluation needs to take place early in the project to ensure that the foundation is solid, scaleable and useful to the intended audience. In this session you'll learn what testing approaches support Information Architecture design and learn about pragmatic tools to ensure your IA can support a great and satisfying user experience.
User experience, at its best, is about empathy with the people who use the products and services we design. We are asked to understand the user perspectives and what they need to have satisfying and successful experiences. We are called upon to be user advocates. We generally acknowledge the importance of understanding our users' points of view. Why, then, are we so generally bad at empathy? This short spotlight talk shares my personal journey (so far) in trying to answer that question and to find ways to improve my own empathy.
Getting to know you: User research fundamentals anyone can useKaren Bachmann
User research is the foundation of user experience, but conducting user research can seem intimidating when just starting out. At its essence, though, user research is just asking users about themselves in a constructive and focused way. If you want to get to know your users better, this presentation will give you pragmatic tools to accomplish that goal.
Collaborative techniques for developing usability requirementsKaren Bachmann
Usability requirements are non-functional requirements that translate user research into meaningful guidance for design and into measures of success for testing. Learn about how to guide collaborative requirements definition and integrate user research and business analysis in defining usability requirements. Presented at UPA 2011.
Effectively communicating user interface and interaction designKaren Bachmann
A glossy screen mock-up or an interactive prototype may be the first step to sharing your user interface and interactions design with development teams. However additional communication is often needed to ensure that the implementation matches the concept. Learn approaches to conveying design information and how to use each.
Originally presented in December 2010 at the STC Suncoast meeting.
Want to move your career forward? Looking to build your leadership skills while helping others learn, grow, and improve their skills? Seeking someone who can guide you in achieving these goals?
You can accomplish this through a mentoring partnership. Learn more about the PMISSC Mentoring Program, where you’ll discover the incredible benefits of becoming a mentor or mentee. This program is designed to foster professional growth, enhance skills, and build a strong network within the project management community. Whether you're looking to share your expertise or seeking guidance to advance your career, the PMI Mentoring Program offers valuable opportunities for personal and professional development.
Watch this to learn:
* Overview of the PMISSC Mentoring Program: Mission, vision, and objectives.
* Benefits for Volunteer Mentors: Professional development, networking, personal satisfaction, and recognition.
* Advantages for Mentees: Career advancement, skill development, networking, and confidence building.
* Program Structure and Expectations: Mentor-mentee matching process, program phases, and time commitment.
* Success Stories and Testimonials: Inspiring examples from past participants.
* How to Get Involved: Steps to participate and resources available for support throughout the program.
Learn how you can make a difference in the project management community and take the next step in your professional journey.
About Hector Del Castillo
Hector is VP of Professional Development at the PMI Silver Spring Chapter, and CEO of Bold PM. He's a mid-market growth product executive and changemaker. He works with mid-market product-driven software executives to solve their biggest growth problems. He scales product growth, optimizes ops and builds loyal customers. He has reduced customer churn 33%, and boosted sales 47% for clients. He makes a significant impact by building and launching world-changing AI-powered products. If you're looking for an engaging and inspiring speaker to spark creativity and innovation within your organization, set up an appointment to discuss your specific needs and identify a suitable topic to inspire your audience at your next corporate conference, symposium, executive summit, or planning retreat.
About PMI Silver Spring Chapter
We are a branch of the Project Management Institute. We offer a platform for project management professionals in Silver Spring, MD, and the DC/Baltimore metro area. Monthly meetings facilitate networking, knowledge sharing, and professional development. For event details, visit pmissc.org.
New Explore Careers and College Majors 2024.pdfDr. Mary Askew
Explore Careers and College Majors is a new online, interactive, self-guided career, major and college planning system.
The career system works on all devices!
For more Information, go to https://bit.ly/3SW5w8W
135. Reviewer Certificate in Journal of Engineering
Know thyself: Understanding and managing biases
1. @karenbachmann Know Thyself: Managing Bias #UXPA2018 1
Know thyself:
Understanding and managing biases
Karen Bachmann
karen@designforcontext.com
@karenbachmann
BarCamp Tampa Bay
#BCTPA
2. @karenbachmann Know Thyself: Managing Bias #UXPA2018
● How to have non-threatening and productive discussions
● Tools for identifying our biases
● Tools to manage biases
● Bringing our new awareness into our design practice
What we will discuss
2
4. @karenbachmann Know Thyself: Managing Bias #UXPA2018
Awareness, ourselves and our colleagues
Exposure to other perspectives
Connection with our own humanity
What do we need most
6. @karenbachmann Know Thyself: Managing Bias #UXPA2018 6
An approachable definition of bias
● How should we talk about biases to ensure a non-
threatening and productive discussion?
A LITTLE BACKGROUND
7. @karenbachmann Know Thyself: Managing Bias #UXPA2018
Bias: A Mental Shortcut
7
● Part of being
human
● Kahneman’s
System 1
● Not inherently
bad, may be
misapplied
● Implicit = invisible
● Not necessarily in
sync with our
conscious beliefs
● Can be managed
and changed
9. @karenbachmann Know Thyself: Managing Bias #UXPA2018
Do you see what I see?
9
How do you describe this
… without any presuppositions?
Objectivity is more elusive than we
want – or like – to admit to ourselves.
Image: https://www.flickr.com/photos/horiavarlan/4273846588/
10. @karenbachmann Know Thyself: Managing Bias #UXPA2018
Addressing bias challenges many fields
10
Healthcare
Business
GovernmentLaw enforcement
Safety
Data science
Technology
Journalism Entertainment
UX Research & Design
Science [Insert your field here]
11. @karenbachmann Know Thyself: Managing Bias #UXPA2018 11
Building awareness and knowing ourselves
● How can we best identify the biases within ourselves and our
teams?
● What tools and processes to control for bias we can
introduce into our processes?
● Where do biases emerge in our work?
KNOWING OURSELVES
12. @karenbachmann Know Thyself: Managing Bias #UXPA2018
Start with understanding your own bias
Don’t fall into the illusion of complete
objectivity
Don’t be afraid to acknowledge bias
Know thyself
13. @karenbachmann Know Thyself: Managing Bias #UXPA2018
● Provide the tools for mindfulness and self-awareness as well as
building team awareness
● Acknowledge your own biases and be open to learning more
● Establish clear goals to understand biases and why it matters to the
team and to your work
● Establish communication ground rules
● Use the ability to see the biases of others with empathy and
compassion
Discussions with the team
13
14. @karenbachmann Know Thyself: Managing Bias #UXPA2018
12 steps from #uxchat
●Encourage diversity
●Step back from your ego
●Always be talking to others
●Self-examination
●Beware of “groupthink”
●Uncover biases as early as
possible
●Bring in a moderator
●Be transparent
●Be inclusive
●Focus on the data
●Encourage safe spaces and secure
channels
●Have empathy, always
14
http://whatusersdo.com/blog/how-to-fight-bias-in-your-organisation-or-team/ (now part of UserZoom)
15. @karenbachmann Know Thyself: Managing Bias #UXPA2018
Detection Tools
●Changing decision making
approach
● Pre-mortems
● Worst case scenario
● Multiple estimations -> designs
● Seek outside view
●Implicit Association Test
●Flip it to test it
●Invite examination and input from
people who are not like “us”
●Appoint a Devil’s Diversity
Advocate
●Slow down and reflect
15
17. @karenbachmann Know Thyself: Managing Bias #UXPA2018
● What's your default mode for judgments and decisions?
●A bat and a ball cost $1.10 in total. The bat costs $1.00 more than the
ball. How much does the ball cost?
●If it takes five machines five minutes to make five widgets, how many
minutes would it take 100 machines to make 100 widgets?
●In a lake, there is a patch of lily pads. Every day, the patch doubles in
size. If it takes 48 days for the patch to cover the entire lake, how
many days would it take for the patch to cover half the lake?
Cognitive-reflection test created by Shane Frederick at Yale
and originally appeared in The Journal of Economic Perspectives.
https://hbr.org/2015/04/test-yourself-are-you-being-tricked-by-intuition
Are you being tricked by intuition?
17
18. @karenbachmann Know Thyself: Managing Bias #UXPA2018
WHICH BIASES SHOULD WE LOOK FOR FIRST?
18
Confirmation bias
Anchoring
Implicit bias
Ingroup/Outgroup
Pro-Innovation
Recency effect
Overconfidence
Backfire effect
19. @karenbachmann Know Thyself: Managing Bias #UXPA2018 19
BIASES AFFECT EVERY ASPECT OF OUR WORK
Have I considered other
perspectives in defining
a problem?
Am I asking the right questions?
Am I encouraging and
being informed by other
points of view?
Do I understand the
answers without filtering?
Am I open to new information?
Have I oversimplified the
problem or the context?
Am I reacting or deciding?
Have I considered different
options reasonably?
20. @karenbachmann Know Thyself: Managing Bias #UXPA2018 20
Controlling our biases in our work
● How do we monitor for regressing thinking and new biases
throughout the design process?
MINDFULNESS & MANAGEMENT
22. @karenbachmann Know Thyself: Managing Bias #UXPA2018
● Make the detection tools part of the design
process – not once and done
● Define goals and checks around identified biases
● Set objectives, check objectives
● Trip wires
● Watch for emergent “excuses” for regressing to
System 1 thinking
Fostering continual awareness
22
23. @karenbachmann Know Thyself: Managing Bias #UXPA2018
● Establish a culture of questioning
● Listen for discord and regression
● Bias buddies
● Use technological aids where possible
● Communicate shared understanding continuously
● Be kind to each other
Enabling communication
23
24. @karenbachmann Know Thyself: Managing Bias #UXPA2018
Awareness, ourselves and our colleagues
Exposure to other perspectives
Connection with our own humanity
What do we need most
25. @karenbachmann Know Thyself: Managing Bias #UXPA2018
Cited resources
These resources were directly incorporated in the presentation.
● B. Benson. “Cognitive bias cheat sheet.” (2016): https://betterhumans.coach.me/cognitive-bias-cheat-sheet-55a472476b18
● J. Beshears, S. Frederick, and F. Gino “Test Yourself: Are You Being Tricked by Intuition?” Harvard Business Review. (2015):
https://hbr.org/2015/04/test-yourself-are-you-being-tricked-by-intuition
● T. Bradberry. “13 Cognitive Biases That Really Screw Things Up For You.” (2018): https://www.linkedin.com/pulse/13-cognitive-biases-
really-screw-things-up-you-dr-travis-bradberry/
● M. Funchess. “Implicit Bias -- how it effects us and how we push through.” TEDxFlourCity. (2014):
https://www.youtube.com/watch?v=Fr8G7MtRNlk
● E. Hall. “The 9 Rules of Design Research.” (2018): https://medium.com/mule-design/the-9-rules-of-design-research-1a273fdd1d3b
● H.G. Halvorson. “How To Recognize (And Overcome) Your Unconscious Biases In Hiring.” Fast Company. (2015):
https://www.fastcompany.com/3043074/how-to-thwart-your-unconscious-biases-when-hiring-a-diverse-team
● S. Judd. “Superfan.” (2018): http://www.sachajudd.com/superfan
● D. Kahneman. Thinking, Fast and Slow. (2011)
● T. Keereepart. “3 design principles to help us overcome everyday bias.” TEDxPortland. (2016):
https://www.youtube.com/watch?v=K6dstCUWsFY
● S. Lawrence-Lightfoot and J. Hoffmann Davis. The Art and Science of Portraiture. (1997):
http://www.saralawrencelightfoot.com/portraiture1.html
● A.C. Madrigal. “Disposable America.” The Atlantic. (2018): https://www.theatlantic.com/technology/archive/2018/06/disposable-
america/563204/
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Cited resources (cont’d)
● P. McIntosh. "White Privilege: Unpacking the Invisible Knapsack" Peace and Freedom Magazine. (1989):
https://nationalseedproject.org/white-privilege-unpacking-the-invisible-knapsack
● K. Pressner. ”Are you biased? I am.” TEDxBasel. (2016): https://www.youtube.com/watch?v=Bq_xYSOZrgU
● Project Implicit. (2011): https://implicit.harvard.edu/implicit/index.jsp
● C. Ratcliff. “12 ways to fight bias in your team” Synopsys of #uxchat on Twitter, hosted by K. Bachmann. (2018):
http://whatusersdo.com/blog/how-to-fight-bias-in-your-organisation-or-team/
● S.E. Smith. “Why philosophy is so important in science education.” Quartz. (2017): https://qz.com/1132948/why-philosophy-is-so-
important-in-science-education/ (Inspiration for the “Do you see” exercise on Slide 9)
● J.B. Soll, K.L. Milkman, and J.W. Payne. “Outsmart your own biases.” Harvard Business Review. (2015):
https://hbr.org/2015/05/outsmart-your-own-biases
● S. Watcher-Boettcher. Technically Wrong: Sexist Apps, Biased Algorithms, and Other Threats of Toxic Tech. (2017):
http://www.sarawb.com/technically-wrong/
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27. @karenbachmann Know Thyself: Managing Bias #UXPA2018
These resources were not quoted or directly use for my presentation, but present ideas and examples that influenced my thinking and
offer valuable, interesting insights.
● American Alliance of Museums. “Unconscious Bias and Personal Work.” (2018): https://www.aam-us.org/programs/diversity-equity-
accessibility-and-inclusion/facing-change-unconscious-bias-and-personal-work/
● @BienSur_JeTaime. “One of the reasons for more ethnic diversity in tech. Devices can't be biased, but if the creators don't account for
their own biases it shows up in things like Asian women being indistinguishable to iPhones and black hands not triggering sensors in
soap machines.” (2017): https://twitter.com/BienSur_JeTaime/status/941866665746235397
● S. Bradley. “All the creepy, crazy and amazing things that happened in AI in 2017.” Wired. (2017):
http://www.wired.co.uk/article/what-happened-in-ai-in-2017
● G.L. Ciampaglia and F. Menczer. “Misinformation and biases infect social media, both intentionally and accidentally.” The
Conversation. (2018): http://theconversation.com/misinformation-and-biases-infect-social-media-both-intentionally-and-accidentally-
97148
● J. Clark. “Design in the Era of the Algorithm.” Presentation at Mind the Product, synopsis by J. Gadsby Peet. (2017):
https://www.mindtheproduct.com/2017/11/product-design-era-algorithm-josh-clark/
● D. Chopra. “Does the Human Mind Need a Fresh Start?” (2017): https://www.choprafoundation.org/science-consciousness/does-the-
human-mind-need-a-fresh-start/
● R. Courtland. “Bias detectives: the researchers striving to make algorithms fair.” Nature. (2018):
https://www.nature.com/articles/d41586-018-05469-3
● D. Gray. Liminal Thinking: Create the change you want by changing the way you think. (2016): http://liminalthinking.com/
Additional resources
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28. @karenbachmann Know Thyself: Managing Bias #UXPA2018
● M. Hartmann. “Unpacking the biases that shape our beliefs.” TEDxStJohns. (2015):
https://www.youtube.com/watch?v=dU7Mhne4CzU
● N.A. Heflick. “We Are Blind to Our Own Biases.” Psychology Today. (2011): https://www.psychologytoday.com/blog/the-big-
questions/201102/we-are-blind-our-own-biases
● D. Hernandez. “Unpacking and Transforming Your Biases For A Better Community.” TEDxSanAntonio. (2016):
https://www.youtube.com/watch?v=FU4CDFFy77g
● D. Hockett. “We all have implicit biases. So what can we do about it?” TEDxMidAtlanticSalon. (2017):
https://www.youtube.com/watch?v=kKHSJHkPeLY
● C. Jager. “24 Cognitive Biases You Need To Stop Making [Infographic]” Lifehacker. (2018):
https://www.lifehacker.com.au/2018/03/find-out-which-cognitive-biases-alter-your-perspective/
● T. Laurinavicius. “Cognitive Biases You Need to Master to Design Better Websites.” (2018):
https://webdesign.tutsplus.com/articles/cognitive-biases-you-need-to-master-to-design-better-websites--cms-30742
● J. Lindzon. “This Brain Hack Will Help Reframe Your Interpretation Of Reality.” Fast Company. (2017):
https://www.fastcompany.com/40500514/this-brain-hack-will-help-reframe-your-interpretation-of-reality
● E. Livni. “The philosophy that could have stopped Silicon Valley’s crisis of conscience before it started.” Quartz. (2017):
https://qz.com/1161704/silicon-valley-elite-from-companies-like-facebook-and-google-are-soothing-their-consciences-at-californias-
esalen-institute/
● Microsoft. “Keeping an Eye on AI with Dr. Kate Crawford.” Microsoft Research Podcast. (2018): https://www.microsoft.com/en-
us/research/blog/keeping-an-eye-on-ai-with-dr-kate-crawford/?OCID=msr_podcast_kcrawford_tw
Additional resources (cont’d)
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29. @karenbachmann Know Thyself: Managing Bias #UXPA2018
● Mind Tools. “Avoiding Psychological Bias in Decision Making: How to Make Objective Decisions.” (2018):
https://www.mindtools.com/pages/article/avoiding-psychological-bias.htm
● Partnership on AI. (2016-1018): https://www.partnershiponai.org/
● J. Powell. “It's About Time We Challenge Our Unconscious Biases.” TEDxStLouisWomen. (2016):
https://www.youtube.com/watch?v=thkmVv54e6M
● J. Powles. “New York City’s Bold, Flawed Attempt to Make Algorithms Accountable.” The New Yorker. (2017):
https://www.newyorker.com/tech/elements/new-york-citys-bold-flawed-attempt-to-make-algorithms-accountable
● M.J. Socolow. “How to Prevent Smart People From Spreading Dumb Ideas.” The New York Times. (2018):
https://www.nytimes.com/2018/03/22/opinion/facebook-spreading-ideas.html
● J. Temperton. “DeepMind's new AI ethics unit is the company's next big move.” Wired UK. (2017):
http://www.wired.co.uk/article/deepmind-ethics-and-society-artificial-intelligence
● A. Thompson. “Google’s Sentiment Analyzer Thinks Being Gay Is Bad.” Motherboard. (2017):
https://motherboard.vice.com/en_us/article/j5jmj8/google-artificial-intelligence-bias
● @sara_ann_marie. “the line from "look at our cool new facial-recognition app" to "wow this thing only works for white people" is a
fucking millimeter long and clearly marked. why can't a single tech co seem to be able to see it?” (2018):
https://twitter.com/sara_ann_marie/status/953783812315602944
● M. Simmons. “Studies Show That People Who Have High ‘Integrative Complexity’ Are More Likely To Be Successful.” (2018):
https://medium.com/the-mission/studies-show-that-people-who-have-high-integrative-complexity-are-more-likely-to-be-successful-
443480e8930c
Additional resources (cont’d)
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30. @karenbachmann Know Thyself: Managing Bias #UXPA2018
Know thyself
Understanding and managing biases
BarCamp Tampa Bay • November 2018 slides posted at: www.designforcontext.com/insights
www.slideshare.net/karenbachmann
Karen Bachmann
karen@designforcontext.com
@karenbachmann
BarCamp Tampa Bay
#BCTPA
Editor's Notes
Listening talk: filters and barriers
NASA project – beliefs as a key element of project success, morphed into biases
“It is useless to attempt to reason a man out of a thing he was never reasoned into.”
― Jonathan Swift
“It's not at all hard to understand a person; it's only hard to listen without bias.”
― Criss Jami, Killosophy
“The eye sees only what the mind is prepared to comprehend.”
― Robertson Davies, Tempest-Tost
“I have yet to see a piece of writing, political or non-political, that does not have a slant. All writing slants the way a writer leans, and no man is born perpendicular.”
― E.B. White
How should we talk about biases to ensure a non-threatening and productive discussion?
How can we best identify the biases within our teams, including ourselves?
What tools and processes to control for bias we can introduce into our processes?
Where do biases emerge in our work?
How can we best incorporate our understanding within our design and research process?
How do we monitor for regressing thinking and new biases throughout the design process?
Algorithms and training data
Data collection
Data use
Limited perspectives informing the choices we make
Echo chambers and social bubbles
https://www.theatlantic.com/technology/archive/2017/07/the-internet-is-one-big-personality-test/531861/
When algorithms can be trained to accurately infer your personality based on anything you do, the internet is a personality quiz—or, at least, it can be, so long as each page visit, web search, and “like” can be gathered and correlated. Online, before you even click on a quiz, you’re already filling something out.
“We’re being trained by algorithms that they’re always right,” Kosinski says. … If people’s faith in algorithms continues to grow, it might not be long before I trust a computer to tell me about my personality more than I trust friends or family—or more than I trust myself.
http://www.wired.co.uk/article/mustafa-suleyman-deepmind-ai-morals-ethics
[AI technologies] could shine a light on damaging human biases and help society address them, or entrench patterns of discrimination and perpetuate them.
We need to do the hard, practical and messy work of finding out what ethical AI really means.
https://www.buzzfeed.com/tedchiang/the-real-danger-to-civilization-isnt-ai-its-runaway
Silicon Valley has unconsciously created a devil in their own image, a boogeyman whose excesses are precisely their own. [AI isn’t the problem. It’s exposing the underlying problem.]
https://www.mindtheproduct.com/2017/11/product-design-era-algorithm-josh-clark/
We must be cognisant of the fact that we could easily code our historical biases into the machines of the future. People who have been persecuted in the past are not outliers, they must be integrated into the fabric of our societies and we can help make that happen with technology.
https://meanjin.com.au/essays/the-last-days-of-reality/
Over the last two years, that capacity to manage mood has been monetised through the sharing of fake news and political feeds atuned to reader preference: you can also make people happy by confirming their biases.We all like to believe we’re in the right, and when we get some sign from the universe at large that we are correct, we feel better about ourselves. That’s how the curated newsfeed became wedded to the world of profitable propaganda.
Humanity: “Umbutu - I am who I am because of who we all are, and we are who we are because of who I am. I see you, I see myself.” ~Melanie Funchess, TEDx on Implicit Bias
https://www.linkedin.com/pulse/13-cognitive-biases-really-screw-things-up-you-dr-travis-bradberry/
Awareness is the best way to beat these biases, so pay careful attention to how they influence you.
Technically Wrong Watcher-Boettcher [walk-ter Bet-cher]
“…exposure to difference changes perspective, and increases tolerance.” ~Sara Watcher-Boettcher
Implicit Bias -- how it effects us and how we push through | Melanie Funchess | TEDxFlourCity
Implicit biases can make us incapable of seeing the truth before our eyes
"We all have them. Even people who have avowed commitments to impartiality. Like judges."
"What has been done can be undone…. Our brains have tremendous capacity for growth and change."
Call yourself on your actions. Takes being extremely self-aware.
"Transformational activism" - do your work
Connect with people who don't look like you
When you have privilege, use it to create equity
Intentionally and deliberately engage in non-biasing activities - join groups not like you and learn and then teach others
Former diversity trainer at DOJ
Tact is the art of making a point without making an enemy -- Isaac Newton
http://www.sachajudd.com/superfan
Biases are not inherently good or bad, but “actually a cognitive tool. It’s all the tiny assumptions that we make as we navigate the world because we’re bombarded with too much information and our brains sort it quicker than even we can recognise.”
https://www.fastcompany.com/3043074/how-to-thwart-your-unconscious-biases-when-hiring-a-diverse-team
If you have a brain, you’re automatically biased. End of story.
https://medium.com/the-mission/studies-show-that-people-who-have-high-integrative-complexity-are-more-likely-to-be-successful-443480e8930c
Many were instrumental to our survival in an ancient world, but can lead to irrational decisions in the modern world.
https://medium.com/mule-design/the-9-rules-of-design-research-1a273fdd1d3b
This has nothing to do with how smart or how well-informed you are. Once you accept this, and as long as you work in a team that evinces psychological safety and mutual respect, it can be a fun game to identify biases and call them out.
Melanie Funchess
"What has been done can be undone…. Our brains have tremendous capacity for growth and change."
Call yourself on your actions. Takes being extremely self-aware.
3 design principles to help us overcome everyday bias | Thaniya Keereepart | TEDxPortland
"The biases baked into us aren't going away overnight."
Already changing behavior, but we need to keep at it and do things a tiny step at a time
“It is useless to attempt to reason a man out of a thing he was never reasoned into.”
― Jonathan Swift
“It's not at all hard to understand a person; it's only hard to listen without bias.”
― Criss Jami, Killosophy
“The eye sees only what the mind is prepared to comprehend.”
― Robertson Davies, Tempest-Tost
“I have yet to see a piece of writing, political or non-political, that does not have a slant. All writing slants the way a writer leans, and no man is born perpendicular.”
― E.B. White
Laura: It’s a wonder we get anything done. KB addendum: It’s a wonder we get any of the right things done.
What should we remember?
Unreliability of memory
Generalizing instinctively or selective facts
Context of memory
Need to act fast
Overconfidence
Immediacy > measured, long-term
Inertia
Risk aversion
Oversimplification
Too much information
Reliance on familiar
Incorrectly boosting significance
Focus on change (anchoring!)
Confirmation based on existing mindset (confirmation bias)
Blind spots to our own biases
Not enough meaning
Invent meaning
Fill gaps from past patterns
Oversimplification
Overconfidence
Projecting our thoughts and assumptions
https://betterhumans.coach.me/cognitive-bias-cheat-sheet-55a472476b18
Buster Benson is writing a book on cognitive biases and arguments (Patreon). Keeps a book of his beliefs that he updates regularly.
https://aeon.co/videos/models-are-always-imperfect-and-the-ones-we-choose-greatly-shape-our-experience
https://qz.com/1132948/why-philosophy-is-so-important-in-science-education/
To approach it, I invite students to look at something nearby without any presuppositions. I then ask them to tell me what they see. They pause… and then recognize that they can’t interpret their experiences without drawing on prior ideas. Once they notice this, the idea that it can be appropriate to ask questions about objectivity in science ceases to be so strange.
Amusement for children
Useful tool for anyone
Scourge on the environment
Metaphor for disposable culture
Unreliable and faulty
Essential tool for people with motor skill challenges and other disabilities
https://www.theatlantic.com/technology/archive/2018/06/disposable-america/563204/
Liminal Thinking Principle: “Assume [Know] you are not objective. If you’re part of the system, you’re part of the problem.”
Horia Varlan. https://www.flickr.com/photos/horiavarlan/4273846588/
https://www.aam-us.org/programs/diversity-equity-accessibility-and-inclusion/facing-change-unconscious-bias-and-personal-work/
Many industries and professions are having a similar discussion and trying to solve the problem
https://qz.com/1161704/silicon-valley-elite-from-companies-like-facebook-and-google-are-soothing-their-consciences-at-californias-esalen-institute/
“Better late than never, at Esalen, techies are now studying compassion and connection with the help of specialists.”
https://motherboard.vice.com/en_us/article/j5jmj8/google-artificial-intelligence-bias
"It's easy to get around [the bias] for each individual problem," Ernest Davis, a professor of computer science at New York University told me over the phone, "But getting around it systematically is very difficult."
https://qz.com/1132948/why-philosophy-is-so-important-in-science-education/
I propose an explicit division of labour. Our scientist colleagues should continue to teach the fundamentals of science, but they can help by making clear to their students that science brims with important conceptual, interpretative, methodological, and ethical issues that philosophers are uniquely situated to address, and that far from being irrelevant to science, philosophical matters lie at its heart.
http://www.wired.co.uk/article/deepmind-ethics-and-society-artificial-intelligence
Suleyman is bullish about his company’s efforts to not just break new frontiers in artificial intelligence technology, but also keep a grip on the ethical implications. … "putting sensitive issues, proactively, up-front, on the table, for public discussion."
https://www.nytimes.com/2018/01/17/technology/apple-addiction-iphone.html
“I do think this is their time to step up,” said Tristan Harris, a former design ethicist at Google who now runs Time Well Spent, an organization working to improve technology’s impact on society.
https://finance.yahoo.com/news/mec-challenges-industry-brave-bias-130000133.html: Brave your bias challenge
The Art and Science of Portraiture lessons
Sara Lawrence-Lightfoot and Jessica Hoffmann Davis
Dan Klyn at WIAD Tampa 2018
Dan Klyn advocates "Please Yourself" in design rather than trying to neutralize ourselves as designer, despite the idea that this would be a hard sell
Embracing, not suppressing, our humanity in the design process increasingly seems like a good idea.
https://qz.com/1132948/why-philosophy-is-so-important-in-science-education/
“But all of us are ‘biased’ and our biases fuel the creative work of science. This issue can be difficult to address, because a naive conception of objectivity is so ingrained in the popular image of what science is. “
https://associationsnow.com/2017/12/tech-conference-2017-curiosity-based-decision-making/
But there’s a role for introspection as well. Leaders need to get to know themselves better and learn to love their vulnerabilities, Steltzer said. Often, the biggest inhibitor to curiosity is not someone else, but your own fears.
https://www.microsoft.com/en-us/research/blog/keeping-an-eye-on-ai-with-dr-kate-crawford/?OCID=msr_podcast_kcrawford_tw
There is no quick technical fix to bias. It’s really tempting to want to think that there’s going to be some type of silver-bullet solution that we can just tweak our algorithms or, you know, use different sorts of training data sets, or try to boost signal in particular ways. The problem of this is that it really doesn’t look to the deep social and historical issues that human data is made from.
Well let’s go back to FATE, because that’s kind of a big interest of yours right now. Fairness, accountability, transparency and ethics.
Also WEIRD
https://complexityandmanagement.wordpress.com/2012/11/23/trust-in-organisations/
http://whatusersdo.com/blog/how-to-fight-bias-in-your-organisation-or-team/
Talking: If we strive for a culture where we’re having open and honest conversations, then we’ll always be mindful of everyone’s point-of-view and recognise when our own biases are surfacing.
Self-exam: Do we need to add a specific time in the diary for regular self-reflection? If it doesn’t come naturally, then maybe we do.
Groupthink: As Psychologists for Social Responsibility states, “A group is especially vulnerable to groupthink when its members are similar in background.”
Transparency: Portraiture lessons
Inclusive: Make sure a diverse team is effective by making sure all voices have a chance to speak and be heard
https://www.fastcompany.com/3043074/how-to-thwart-your-unconscious-biases-when-hiring-a-diverse-team
Taken together with results from hundreds of other studies, it’s clear that where raising awareness alone can fail, simple strategies–like taking a moment to focus on similarities and common identities, or slowing down to weigh all the evidence–can go a long way to increasing not only the diversity of hires in organizations, but also to creating the kind of inclusive environment that will make those hires feel like it’s worth sticking around.
Data: Data doesn’t have bias. Researchers have bias. Challenge the questions, provide the context and background, provide raw data even
https://hbr.org/2015/05/outsmart-your-own-biases
Are you biased? I am | Kristen Pressner | TEDxBasel Aug 30, 2016
Two conversations and her reactions juxtaposed to expose a bias
Mentally, "flip it to test it." Reverse a description or perception to the opposite (man/woman, Caucasian/Indian - If it is weird, you might have a problem
Otherwise, You may be missing an opportunity to see the world differently.
https://webdesign.tutsplus.com/articles/cognitive-biases-you-need-to-master-to-design-better-websites--cms-30742
Confirmation bias: tendency to search for, interpret, favor, and recall information in a way that confirms one's preexisting beliefs or hypotheses
Anchoring: the tendency for an individual to rely too heavily on an initial piece of information offered (known as the "anchor") when making decisions.
Pro-Innovation: Belief that an innovation should be adopted by whole society without the need of its alteration
Recency effect: Our tendency to generalize memory means we give priority to things we most recently learned
Overconfidence: a person's subjective confidence in his or her judgements is reliably greater than the objective accuracy of those judgements,
Backfire: given evidence against their beliefs, people can reject the evidence and believe even more strongly
Implicit bias: the unconscious attribution of particular qualities to a member of a certain social group
Ingroup/Outgroup: a pattern of favoring members of one's in-group over out-group members.
http://behavioralscientist.org/behavioral-immune-system-influences-attitudes-toward-immigration/: behavioral immune system
https://www.mindtools.com/pages/article/avoiding-psychological-bias.htm
Psychological bias is the opposite of common sense and clear, measured judgment. It can lead to missed opportunities and poor decision making.
Confirmation bias
Look for ways to challenge what you think you see. Seek out information from a range of sources, and use an approach such as the Six Thinking Hats technique to consider situations from multiple perspectives.
Alternatively, discuss your thoughts with others. Surround yourself with a diverse group of people, and don't be afraid to listen to dissenting views.
Anchoring - "first impression" bias
reflect on your decision-making history, and think about whether you've rushed to judgment in the past.
make time to make decisions slowly
Overconfidence
If you suspect that you might be depending on potentially unreliable information, think about what you can do to gather comprehensive, objective data.
Gambler's Fallacy
make sure that you look at trends from a number of angles
look for trends in your environment
Fundamental Attribution Error
It's essential to look at situations, and the people involved in them, non-judgmentally. Use empathy and (if appropriate) cultural intelligence, to understand why people behave in the ways that they do.
Also, build emotional intelligence, so that you can reflect accurately on your own behavior.
Research
For too long we’ve focused on managing user bias. Can we manage our own?
Recruiting
Questions we ask
Specific data we collect
Conclusions and priority
Design
Target markets
Types of interactions
Visual design selections
Technology selection
https://www.theatlantic.com/technology/archive/2017/07/the-internet-is-one-big-personality-test/531861/
People tend to have a sense of their own character, but this sense is never complete. We know ourselves, but we don’t.
Emergent excuses
Time
Budget
Overconfidence
Ambient understanding from AEL collaboration approach
https://medium.com/mule-design/the-9-rules-of-design-research-1a273fdd1d3b Erika Hall
9. Find your bias buddies: …When it comes to interpreting the results of research, collaboration becomes particularly critical. Everyone with a human brain is burdened by human biases. And there is no way to sense one’s own. We all see what best fits our existing beliefs. So, we have to refer to an external standard (including the pre-established goals and questions) and work together to check each other
Tech tools: sentiment analysis on team communication, present consolidated findings
Ambient understanding from AEL collaboration approach
How to have non-threatening and productive discussions
Tools for identifying our biases
Tools to manage biases
Bringing our new awareness into our design practice
Are you biased? I am | Kristen Pressner | TEDxBasel Aug 30, 2016
Worth the journey: “Otherwise, You may be missing an opportunity to see the world differently.”