This document discusses knowledge management, records management, and information management. It defines each term and explains how they are related and both converging and diverging. Knowledge management involves identifying, capturing, evaluating, retrieving, and sharing information assets. Records management involves managing records throughout their lifecycle. Information management deals with data, reports, documents and media. While knowledge management and records management have similarities, they also have tensions around retention policies and utilizing records for their knowledge content.

1. Converging or Diverging?
Knowledge Management
Records Management and
Information Management
Presented by:
Chris Tsouris

2. Strategic Computing, Inc.
 Founded 1993
 Denver Based
 Knowledge Management Focus
 Electronic Records Management
 Business Process Collaboration
 Data Analytics

3. About Me
 Over 30 years experience
 Technical and Organizational Consulting
 Industry and Government
 Regulatory Compliance
 Executive Board - Regis University
 College of Computer and Information Sciences

4. Knowledge Management
 What is it?
 What’s it worth?
 How does it work?
Image Credit - cenews.com

5. Knowledge Management
 "Knowledge management is a discipline that
promotes an integrated approach to identifying,
capturing, evaluating, retrieving, and sharing all
of an enterprise's information assets.”
Gartner Group

6. Knowledge Management
 What’s in the box?
 Databases
 Documents
 Policies and procedures
 Expertise and experience of individual workers

7. Knowledge Management
 What’s it worth?
 Everything!
Image Credit - forbes.com

8. Knowledge Management
 How does it work?
 Discussion/Debate
 Consensus
 Content Curation
 Publication
 Productize then Monetize!

9. Records Management
 What is it?
 Managing the records of an organization throughout
their life cycle
 From creation to final disposition
 Includes: identifying, classifying, storing,
securing, retrieving, tracking and destroying or
permanently preserving records

10. Records Management
 What’s it worth?
 Organization’s
 Governance
 Risk Management
 Compliance
 Managing the evidence of an organization's
activities as well as the reduction or mitigation of
associated risk

11. Records Management
 How does it work?
 Focus on Electronic Records
Image Credit – msu.edu

12. Records Management
 Classification - Taxonomy
 Structure
 Tags or Labels
 Governance
 Permissions and Authority
 File Plan
 Versions
 Audit Policy
 Disposition

13. Records Management
 Hierarchy
 Nested structure
 Think file shares
 Example:
 File by department
 Tag by type or record
 Vice versa
 Metadata
 Think tags or labels
 Think search engine
 Example:
 Tag by department
 File by type
 Vice versa
Classification

14. Records Management
 Contracts
 Dept A
 Services
 Land
 Dept B
 Services
 Land
 Construction
 Contracts
 Services
 Dept A
 Dept B
 Land
 Dept A
 Dept B
 Dept C

15. Information Management
 The thing before the record
 Database (atomic data)
 Reports (snapshots in time)
 Collaboration documents
 email, IM, wiki and discussion
 Media
 Content and components

16. Information Management
 What’s it worth?
Image Credit –www.tpsgc-pwgsc.gc.ca/

17. Information Management
 How does it work?
 The world of “Enterprise”
 Enterprise Data Models
 Enterprise Resource Planning
 Enterprise Data Warehouses
 Enterprise Content Management Systems

18. Are they converging or diverging?
 Records Management & Knowledge Management are
converging; they need to and are
 Records management needs a model in which the
records are utilized more for their knowledge content
 We need to think about records management issues
like version control and how that impacts our use of
the knowledge in records

19. Are they converging or diverging?
 Value of records management is efficiency and
can be applied to KM
 Need to reconcile different terminologies in KM
and RM practices

20. Are they converging or diverging?
 We have people problems, primarily, how to get
people to do both records management and KM have
similar problems)
 The retention policies of records management,
developed to mitigate risk, are in tension with the
need/desire to retain the knowledge that is
contained in records

21. Final thoughts
 What can KM learn from RM?
 Retention and Disposition
 Time vs. usage vs. relevancy
 What can RM learn from KM?
 Content re-purposing and curation
 Productize, Monetize

22. Thank You
Chris Tsouris
chris@scicomputing.com
303-796-0748 X21
www.scicomputing.com