MSB Consulting Pvt Ltd is an Indian consulting firm founded in 2010 that operates in the home textiles, garments, and technical textiles industries. It has branches in several cities and markets its products in India, Pakistan, Bangladesh, and the Middle East. While it does not have a formalized knowledge management system, it utilizes skilled employees and internal ERP software to generate reports on sales, marketing, clients, and other processes. These internal reports are prepared separately for different parts of the business to efficiently manage operations.

1. KNOWLEDGE
MANAGEMENT(UNDERSTANDING THE KNOWLEDGE PROCESSES OF MSBC PVT LTD.)
Amanpreet Kaur
C-5

2. NAME OF THE COMPANY –
MSB CONSULTING PVT LTD
ABOUT -
• Founded in Jan 2010, Headquartered in New Delhi, India
• Has branches in Mumbai, Coimbatore, and Melbourne
• Sectors : Home Textiles, Floor furnishings, Garments & Technical
textiles – Sourcing machines, spare parts, accessories and products
• Acting as technical consultants, right solution provider followed by
after sales service , keeping a perfect balance between supplier and
customer (BRIDGE)
• Markets : India, Pakistan, Bangladesh, Middle East until Egypt

3. CONTD..
• Core values : Pursuit of excellence, Integrity, Respect and leadership
• Market leader in the field of Cut & Sew, Fold & Pack until warehouse
automation
• Have a market share of over 70% with the range of machines they deal in
• Principal/ Technology Partners: Magetron , Espritech, Handsaeme, Parker,
Sicom, Ferretto Group, Tuftco, etc

4. DETAILS
• Name of the Interviewee: Mr. Manjeet Singh Bakshi
• Designation of the Interviewee: CEO, MSBC
• Location: New Delhi
• Mode of Interview: Telephonic Interview

5. • MSBC does have a formalized Knowledge Management System
(KMS).
• Following are the KM tools/ Processes they use –
Skilled Manpower
Internal ERP software for generating reports
• They follow Lean Six Sigma to bring about efficiency in their
functioning
• An interesting feature of their KMS is that they prepare internal
reports specially for themselves.

6. • At MSBC, they prepare separate internal reports for various processes they follow.
Since they are into multiple things, this methodology is of immense importance for
efficient functioning of the firm.
• For example, an individual will prepare reports for sales of various machinery,
another will prepare reports for advertising and marketing followed by printing of
magazines. Yet another individual can prepare reports regarding the clients they
have.

7. WHAT IS KNOWLEDGE
Knowledge refers to interconnected information on what something is, why something
happens, and how to do something .
 What: definitions of concepts and relationships, taxonomies
 Why: understanding cause-effect relationships
 How-to, know-how: analysis/synthesis; methods, procedures for generating new
knowledge
Knowledge is never complete,
or 100% correct,
can be incoherent and
controversial… is messy.
Knowledge acquisition is incremental
(what in layers, why with imperfect
accuracy, starting from know-how and
learning what/ why in the process)

8. KNOWLEDGE TYPES
• Source view: Theoretical (science, theories) vs. Experiential knowledge (personal,
learned by doing)
• Communication view:
Explicit
• can be communicated to others
• definitions, taxonomies, theories,
procedures, cases
Tacit
• difficult to communicate
• experiential, analytical &
synthesizing skills
Sharing and capturing tacit knowledge – one of main goals
before knowledge management and knowledge support systems.

9. THANK YOU