1. KIM ELIZABETH YOUNG
3242 Oil Painting Walk
Henderson, NV 89044
949-929-0112
702-458-0967
QUALIFICATIONS
I always maintain a professional appearance and attitude. I work extremely well with coworkers and
the public. My excellent organization skills combined with my excellent communication skills in
person and on the telephone have allowed me to achieve a successful career in the real estate industry
over the last 17 years. I have trained and managed my own team of agents and participated in many
training events over the years. My experience in the real estate industry has been achieved both from
professional and personal experiences.
EMPLOYMENT
• November 2007-Present Wyndham Vacation Ownership, Corporate Offices
Quality Assurance Program Manager
Provide support to Site Vice Presidents of Sales company wide, train and support in all
aspects of the Quality Assurance teams company wide, manage and monitor company rescission rates
company wide with primary focus on ways to bring them down and maintain business
• July 2006-October 2007 Fairfield Resorts, Las Vegas, NV
Senior Quality Service Manager
Manage a team of 7 people between the Grand Desert Resort in-house and front line,
train, observe, advise, interview for my team and assist the sales people, managers, and contracts
staff in the sales process in order to achieve the highest level of customer service possible in
order to attain long term sales retention, run and analyze sales reports, meeting directly with the
V.P.’s in order to keep all parties involved and informed to achieve overall sales and budget
goals for the site
• March 2006-July 2006 Fairfield Resorts, San Diego, CA
Sales Representative
Working with current owners that are staying in the resort, occasionally taking a
marketed tour, helping new agents with their paperwork, assisting fellow agents with various
needs to help make a sale, pricing, trades, questions on general product knowledge or contract
standards, reading owner profiles
• December 2005-December 2006 Mortgage 2000, Santa Ana, CA
Loan Officer
Working on obtaining my broker license while I continue to work all aspects of the real
estate industry since my move back to CA. I will be obtaining realtor status this year to expand
my business opportunities
• 2005-2006 Custom Home Loans, Las Vegas, NV
Loan Officer

2. Trained with an experienced loan officer and attended a three day loan officer training
class, assisted in the complete process from generation to funding of 12 loans the first 2 months, called
on leads to generate new business
.
• 1999-2004 Fairfield Resorts, Las Vegas, NV, Anaheim, CA, Palm Springs, CA
Verification Loan Officer Manager, In House Sales Agent, Discovery Sales Agent, Front
Line Sales Agent
Duties included going over all closing documents with new owners and training my team
on all documents and company procedures, follow-up with all new owners to insure solid sale, handle
customer service issues and work with site Vice President on any issues that needed to be passed on to
managers and sales agents, keeping updated with corporate office on any product and policy changes,
participated in various training seminars and company related events, site representative for various
corporate seminars, sales to existing owners and customer service while staying on property, sales to
non owners and customer follow-up.
• 1997-1999 Royal Vacation Suites, Las Vegas, NV- Fairfield Resorts Affiliate Property
Front line sales agent and Director of Member Relations
Duties included sales and handling customer questions and problems for all sales,
collections on past due membership purchase payments and annual dues, working with Fairfield
Corporate Office to achieve customer satisfaction. Attended annual property owners association
meeting to address any questions.
• 1995-1997 London Bridge Resort, Lake Havasu City, AZ
Part time sales agent for timeshare resort. Front line sales and exit program sales.
• 1995-1997 Self-employed restaurant owner, Lake Havasu City, AZ
• 1993-1995 Coldwell Banker, Tucson, AZ
Realtor
Residential real estate sales and new home tract sales. Member of the Tucson Board of
Realtors and MLS. Farmed a particular community in Tucson and achieved listings and sales from
community. Primarily worked on the new home tract sales team. Sold on four different tracts in
various areas of Tucson. Participated in various training seminars.
• 1992 Tarbell Realtors, Anaheim Hills, CA
Realtor
Residential real estate sales and leasing. Member of the Orange County Board of Realtors and
MLS. Farmed a specific community in Anaheim Hills and my own community in Yorba Linda.
Participated in community events for charity, floor time, call nights, training seminars, board and
office property tours and held open houses. Primarily a listing agent.
• 1983-1988 David Levy Company, Inc., Cerritos, CA
Accounts Receivable Manager/ Credit Manager

3. Verified and logged all receivable invoices. Worked with business owners collecting on
invoices due. Company representative for credit reporting agency and for small claims court cases.
Responsible for year end close and audit on all receivables.
1988-1992 During this time I stayed home to spend time with my three daughters.
EDUCATION
1997 Nevada Career Schools, Las Vegas, NV
Certificate of Completion/ NV Timeshare License
1993 Hogan School of Real Estate, Tucson, AZ
Certificate of Completion/ AZ Real Estate License
1992 Century 21 Real Estate School, Downey, CA
Certificate of Completion/ CA Real Estate License
1983-1984 Cerritos College, Norwalk, CA
Business/Accounting
1979-1983 Warren High School, Downey, CA
Graduated and received Diploma
Received Senior Business Department Award
I regularly attend training classes to stay abreast of changes and new products available in my
industry. I also attend state required licensing renewal education programs for each license held.
REFERENCES
Available on request