kilgour_admin_10e_ppt_ch01.pptx

Kilgour et al., Administrative Procedures for the Canadian Office Tenth Edition
Copyright © 2020 Pearson Canada Inc.
Chapter 1
Human
Relations
Chapter 1 #1

Chapter 1 Focus
• Human Relations Application
• Realize Organization Culture
• Understand Office Politics
• Identify Human Resource
Functions
• Discuss Interpersonal skills
Chapter 1 #2

Chapter 1 #3
Human Relations
• Organizations, no matter what the
size, now recognize that their
greatest asset is people or human
capital.
• Human capital is the knowledge,
skills, and abilities possessed by
people or groups of people within an
organization.

Human Relations
• A competitive advantage implies
that the company does something
better than other organizations and
it may or may not be sustained over
time
Chapter 1 #4

Human Resource
Management
• Organizational culture is visible
and invisible. It is an entity that
influences behaviors of the
organizational members.
• Organizational climate defines
how the members of the
organization experience their work
on a daily basis.
Chapter 1 #5

Human Resource
Management
• HRM influences job satisfaction,
employee motivation, thus business
achievements.
• HRM has mail goals to meet
demands of the industry and
maintain or improve the performance
of the organization.
Chapter 1 #6

Human Resource
Functions
• Recruitment, selection, and
performance management
• Orientation, training, and
development
• Compensation and benefits
• Employee and labour relations.
Chapter 1 #7

Business Organization
Types
• Organizational structure - system
used to outline order within an
organization. It identifies job roles,
functions, and reporting hierarchy
within the organization.
Chapter 1 #8

Business Organization
Types
Three main types of business
organizations are:
• Sole proprietorship
• Partnership
• Corporation
Chapter 1 #9

Relationship Building
• Hard skills- technical skills
• Soft skills- people skills
Human relations include personal
qualities; positive attitude and self-
image, dependable and responsible,
displaying integrity, honesty, and
project a professional image.
Chapter 1 #10

EQ – Emotional
Intelligence
5 key aspects include:
• self-awareness
• self-regulation
• motivation
• empathy
• social skills
Chapter 1 #11

Chapter 1 #12
Interpersonal Skill
Steps
1.Be a team player
2.Recognize individual differences
3.Learn to work with difficult people
4.Teach others
5.Offer exceptional customer service
(see Figure 1-2 p. 16)
Practicing the following 11 interpersonal
skills will lead to your projecting a
professional image:

Chapter 1 #13
Interpersonal Skill
Steps (continued)
6. Exercise leadership
7. Negotiate effectively
8. Embrace constructive criticism
9. Maintain confidentiality
10.Be considerate
11.Be sociable

Self-Check
1. List 5 important interpersonal skills.
2. What are three benefits of team
work?
3. Name five non-productive team
behaviours.
Chapter 1 #14

Self-Check
4. What is meant by individual
differences?
5. How would you deal with a
backstabber?
6. Which interpersonal skills do you
plan to improve?
Chapter 1 #15

Chapter 1 #16
Developing Personal
Qualities
[[catch Figure 1.4, p. 22]]

Chapter 1 #17
Developing Personal
Qualities
Employers seek and respect employees
who can:
• Be responsible
• Be dependable
• Be a self-starter
• Develop self-esteem
• Display integrity
and honesty
• Demonstrate
personal self-
management
• Project a professional
image
“Success or failure is caused more by
mental attitude than by mental capacity.”
Scott

Chapter 1 #18
Office Politics
Office politics can be defined as “actions
taken by office employees to influence
others for personal reasons” and is
characterized by people:
1. Withholding or selectively sharing
information
2. Creating political networks
3. Accusing others
4. Forming groups or cliques

Self-Check
1. Give three examples of “good”
office politics.
2. Give three examples of “bad” office
politics.
Chapter 1 #19

Chapter 1 #20
Workplace Ethics
A Code of Ethics is a formal document that
states an organization’s primary values and
ethical rules of conduct.
A Code of Ethics may define employees’
rights and responsibilities when:
1. Handling confidential information
2. Claiming other’s work as your own
(plagiarizing), unexcused absences, deceiving
others, or acting in an unprofessional manner
(continued)

Chapter 1 #21
Workplace Ethics
(continued)
3. Taking extended breaks, arriving late,
leaving early, wasting the company’s
time
4. Falsifying information or documents
5. Wasting resources
6. Exaggerating on expense claims
7. Using office equipment for personal use
8. Taking supplies home
9. Harassing co-workers

Self-Check
1. List two additional examples of
“ethical” situations
Chapter 1 #22

Chapter 1 #23
• Change is inevitable.
• Progress requires change (without
change there is no progress).
• Companies may restructure.
• Your ability to adapt to or embrace
change will determine your
continued success.
Change in the
Workplace

Chapter 1 #24
Stress Factors
• Temporary work assignments
• Rapidly changing technology
• Management change
• Increased responsibility
• Increased workload

Chapter 1 #25
Handle Stress
1. Recognizing what your body is trying to tell you
2. Organizing work and time
3. Prioritizing your workload
4. Having realistic expectations
5. Slowing down
6. Learning to say “no”
7. Talking with others when overly stressed
8. Nourishing your body and mind

Self-Check
1. Suggest two ways to navigate and
manage stress.
Chapter 1 #26

Chapter 1 #27
1. Watch others to learn what’s
socially acceptable at your new
workplace
2. Retain your professionalism
3. Keep personal relationships private
4. Know business meal etiquette
Social Skills

Self-Check
1. What are two rules of etiquette
when hosting a business lunch? Can
you think of one more?
Chapter 1 #28

Want to Learn More?
Weblinks (page 32)
Study and Review questions (page 30)
Problem Solving (page 31)
Production Challenges (page 32)
Everyday Ethics (page 31)
Index (page 393)
Glossary (page 387)
Chapter 1 #29

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