This document contains pen portraits of 4 individuals: Andy Draper, Shami Hall, Toby Messenger, and Dani Steinberg. Each portrait outlines the individual's goals, experience, and behavioral variables in 1-2 sentences. Andy Draper wants to save councils money and is experienced. Shami Hall wants others to value organizational development and has association with professional bodies. Toby Messenger wants to make environmental improvements and shares problems to help others. Dani Steinberg wants help to make a big difference and uses technology to accomplish goals.