Keith M. Kent is seeking a position that utilizes his skills and provides opportunities for career advancement. He has over 5 years of experience in banking and customer service roles at TD Bank, where he assisted customers and advised them on banking products and services. He also has experience as a DJ entertainer. Kent lists strong computer and interpersonal skills and the ability to complete projects on time. He is pursuing continuing education through TD University.
Customer care in health care industry-Manisha Singhmanishaiway
Hi All,
Attached is the presentation on Changing dynamics in customer care, it also talks about how customer care is different, yet critical in healthcare Industry.
Hope it help to you all.
Customer care in health care industry-Manisha Singhmanishaiway
Hi All,
Attached is the presentation on Changing dynamics in customer care, it also talks about how customer care is different, yet critical in healthcare Industry.
Hope it help to you all.
Customer care is an important aspect for any business to ensure customer satisfaction. It holds true in the context of web hosting too. There are many ways that can help a customer care agent to improve his customer care skills and these have been touched upon in brief in this PPT. Equipped with these skills any customer care agent can ensure customer satisfaction very easily.
Customer service training for mobil filling station attendants(1)Olatunji Olajide
A presentation designed by Abdulkabir Olatunji for Mobil Filling Stations in Nigeria. You can visit my blog to learn more about me http://coolstuff49ja.com
Customer service architecture timeline
Customer service activities
Customer service questionnaire
Customer servicing
Customer service feedback
Source: Harvard Business Review : 7 steps to deliver better Customer Experience
ReadySetPresent (Customer Service PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. Knowing what your customer wants and needs is the number one factor to excellent customer service. Only by improving one’s customer service can your business develop. Customer Service PowerPoint Presentation Content slides include topics such as: understanding the basics of effective customer service, knowing customer wants and expectations, the 4 steps to super service, 10+ slides on what to say and addressing excuses, 10+ slides on implementing a program and examining behaviors, 7 practical steps to customer service, 30 slides on performance standards and quality, looking to the future, Q& A’s, 5 slides on increasing customer satisfaction, the top ten customer complaints, the five most common customer requests, 4 steps to super service, how to's and more!
Customer care is an important aspect for any business to ensure customer satisfaction. It holds true in the context of web hosting too. There are many ways that can help a customer care agent to improve his customer care skills and these have been touched upon in brief in this PPT. Equipped with these skills any customer care agent can ensure customer satisfaction very easily.
Customer service training for mobil filling station attendants(1)Olatunji Olajide
A presentation designed by Abdulkabir Olatunji for Mobil Filling Stations in Nigeria. You can visit my blog to learn more about me http://coolstuff49ja.com
Customer service architecture timeline
Customer service activities
Customer service questionnaire
Customer servicing
Customer service feedback
Source: Harvard Business Review : 7 steps to deliver better Customer Experience
ReadySetPresent (Customer Service PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. Knowing what your customer wants and needs is the number one factor to excellent customer service. Only by improving one’s customer service can your business develop. Customer Service PowerPoint Presentation Content slides include topics such as: understanding the basics of effective customer service, knowing customer wants and expectations, the 4 steps to super service, 10+ slides on what to say and addressing excuses, 10+ slides on implementing a program and examining behaviors, 7 practical steps to customer service, 30 slides on performance standards and quality, looking to the future, Q& A’s, 5 slides on increasing customer satisfaction, the top ten customer complaints, the five most common customer requests, 4 steps to super service, how to's and more!
The relation between the domains of information retrieval and knowledge organ...Paula Carina De Araújo
The objective of this research is to analyze the thematic of international scientific production published during the 2006 - 2015 period on Knowledge Organization and Information Retrieval indexed in Web of Science and Scopus databases. This study develops a qualitative and exploratory research of a corpus of 100 papers that establishes a relationship between Knowledge Organization and Information Retrieval. The study also analyses the papers that are part of the corpus and classifies them into three categories, using the dimensions of Knowledge Organization that are considered themes in the Brazilian Congress on Knowledge Organization and Representation organized by the International Society for Knowledge Organization (ISKO): epistemological dimension, applied dimension, social and political dimension. We found that most of the scientific production is concentrated in the applied dimension, which can be explained by the applied characteristic of Information Retrieval. The epistemological dimension is the second most recurrent, and the social and political dimension has low incidence, which can be explained once the corpus is formed by the international scientific production and is not reflected in a dimension designed for a Brazilian Congress.
Un enfoque de aprendizaje automático supervisado para el etiquetado de mensaj...Francisco Berrizbeitia
Usar los actuales paquetes de software para análisis cualitativo de texto para el trabajo con mensajes cortos resulta tremendamente tedioso dado que el etiquetado de cada mensaje debe hacerse de forma manual. En este trabajo proponemos un acercamiento basado en aprendizaje automático supervisado para reducir la carga de trabajo de esta tarea de un modo significativo.
1. Keith M. Kent
1133 Pownal Rd.
Auburn, ME 04210
207-899-5119
Keithkent75@roadrunner.com
Objective
To seek employment in a position that I will be well suited for, and to be a part of an organization where hard work will be
rewarded and Career Advancement & Educational opportunities will always be a possibility.
Work Experience
Keith & Kathy’s Karaoke Kabanna 1/15/2011- Present
DJ Entertainer
Event Planning, Entertainment, Sound and Light Engineering.
TD Bank NA 1/13/2015- Present
TM Customer Care Specialist III
Responsible for providing a variety of moderate to complex support services regarding products and services to
external commercial Customers as well as internal personnel for the purpose of providing information related to
Customer transactions, service education, service enhancements or outages.
TD Bank NA 8/15/12 -1/13/2015
Online Banking Advisor
Advise, Educate, and Guide Retail and Sm. Business Customers Through their everyday Online Banking needs including
Customer transactions, service education, and offering Products and Services to make their banking more convenient.
TD Bank NA 03/19/2012-8/15/12
Banking Specialist I
Assist Retail Banking Customers with their Day to day Banking needs, and offer Products and Services to make their banking
more convenient.
Education
TD University 3/19/12- Present
Youth Build Portland-10/15/1995-6/15/1996
Freeport High School-9/5/1990-6/15/1994
Skills
Exceptional PC application skills – MS Word, Excel, and PowerPoint
developed a reputation for quality of work and timely completion of projects
excellent interpersonal skills, ability to work well with others, in both supervisory or support staff roles
