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Bringing it Back:
A discussion on how to successfully
bring new skills and big ideas into
your current organization or your
next job
keith@keithhopper.com
@khopper
Discussion
• Your Name
• Where you’re at (or where you’d like to be
headed)
• What you’d like to get out of this discussion
The Need for Modern Product
Thinking is Enormous
• Wasted time and effort
• Current practices are largely outdated
• Teams are inefficient
• Best employees will leave
• Competitive advantage
• High product failure rate
• Digital disruption
Modern Product Thinking
AGILE
(fixed-time
iterations)
LEAN
(experimentation)
DESIGN THINKING
(user-centric)
The Problem
• Stakeholders and customers want features, not
processes
• Peers and managers can be threatened by new
ideas
• NIH
• Organizations often resist or question change
• Buy-in from the top is not easy or even possible
• You don’t necessarily have the authority
Discussion
• Where have you struggled in the past (or
expect to struggle in the future) around
bringing in new methods or big ideas?
• What has worked?
Getting Stuff Done Through Others
Manage Change: Motivate and direct people
towards change
Manage Relationships: Win friends and
influence people
Which of these is a better strategy?
When / why?
The Rider & the Elephant
Riders, Elephants & Paths
Elephants & Riders Have Issues
• Riders get overwhelmed with options
• Riders focus on problems, doubt
• Riders get stuck in planning and analysis
• Elephants do what is familiar, safe
• Elephants don’t listen to reason for long
• Elephants are motivated by fear
Direct the Rider
• Focus on one, small behavior change
• Create a single, achievable, near-term goal
• Fight analysis by doing
• Script the critical moves with specific and clear
instructions on how to proceed
• Help visualize a near-term destination
Have you used any of these techniques? Do you
see them working at your company? Why or why
not?
Motivate the Elephant
• Address emotions, not logic
– Social pressure, FOMO, pride, fear, safety, hope
• Shrink the change, but make it meaningful
• Create wins and immediate gratification
• Expect and permit failure “en route”
• Grow people: build reassurance and confidence
Have you used any of these techniques? Do you
see them working at your company? Why or why
not?
Shape the Path
(Make the Journey Easier)
• Avoid breaking existing habits
• Build new habits
• Give the team real skills and practice
• Find the bright spots and highlight – behavior is
contagious
Have you used any of these techniques? Do you
see them working at your company? Why or why
not?
How to Change Product Thinking
• Focus on one small, near-term goal
• Deploy a small team for a short timeframe
• Deploy a proven, highly structured process
• Avoid analysis paralysis through execution
• Equip people with modern product skills
• Create and celebrate small wins
• Understand what’s working and highlight
MANAGE RELATIONSHIPS
Be Genuinely Interested
• What do others care about?
• Understand what matters to people and what
makes them tick
• Practice empathy; listening
• Give them what they want
Don’t Force Your Ideas
• Avoid arguments over what you want
– “The only way to get the best of an argument is to
avoid it”
• Ask others for advice
• Let them have the idea
• Understand the outcomes you both want and
bring them half way with questions
Be Enthusiastic
• Find co-conspirators; set up 1-on-1 time
• Find bright spots; get behind others driving
change and highlight their success
• Timing is key
• Dramatize your ideas; make problems tangible

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Keith hopper - General Assembly Product Roundtable

  • 1. Bringing it Back: A discussion on how to successfully bring new skills and big ideas into your current organization or your next job keith@keithhopper.com @khopper
  • 2. Discussion • Your Name • Where you’re at (or where you’d like to be headed) • What you’d like to get out of this discussion
  • 3. The Need for Modern Product Thinking is Enormous • Wasted time and effort • Current practices are largely outdated • Teams are inefficient • Best employees will leave • Competitive advantage • High product failure rate • Digital disruption
  • 5. The Problem • Stakeholders and customers want features, not processes • Peers and managers can be threatened by new ideas • NIH • Organizations often resist or question change • Buy-in from the top is not easy or even possible • You don’t necessarily have the authority
  • 6. Discussion • Where have you struggled in the past (or expect to struggle in the future) around bringing in new methods or big ideas? • What has worked?
  • 7. Getting Stuff Done Through Others Manage Change: Motivate and direct people towards change Manage Relationships: Win friends and influence people Which of these is a better strategy? When / why?
  • 8. The Rider & the Elephant
  • 10. Elephants & Riders Have Issues • Riders get overwhelmed with options • Riders focus on problems, doubt • Riders get stuck in planning and analysis • Elephants do what is familiar, safe • Elephants don’t listen to reason for long • Elephants are motivated by fear
  • 11. Direct the Rider • Focus on one, small behavior change • Create a single, achievable, near-term goal • Fight analysis by doing • Script the critical moves with specific and clear instructions on how to proceed • Help visualize a near-term destination Have you used any of these techniques? Do you see them working at your company? Why or why not?
  • 12. Motivate the Elephant • Address emotions, not logic – Social pressure, FOMO, pride, fear, safety, hope • Shrink the change, but make it meaningful • Create wins and immediate gratification • Expect and permit failure “en route” • Grow people: build reassurance and confidence Have you used any of these techniques? Do you see them working at your company? Why or why not?
  • 13. Shape the Path (Make the Journey Easier) • Avoid breaking existing habits • Build new habits • Give the team real skills and practice • Find the bright spots and highlight – behavior is contagious Have you used any of these techniques? Do you see them working at your company? Why or why not?
  • 14. How to Change Product Thinking • Focus on one small, near-term goal • Deploy a small team for a short timeframe • Deploy a proven, highly structured process • Avoid analysis paralysis through execution • Equip people with modern product skills • Create and celebrate small wins • Understand what’s working and highlight
  • 16. Be Genuinely Interested • What do others care about? • Understand what matters to people and what makes them tick • Practice empathy; listening • Give them what they want
  • 17. Don’t Force Your Ideas • Avoid arguments over what you want – “The only way to get the best of an argument is to avoid it” • Ask others for advice • Let them have the idea • Understand the outcomes you both want and bring them half way with questions
  • 18. Be Enthusiastic • Find co-conspirators; set up 1-on-1 time • Find bright spots; get behind others driving change and highlight their success • Timing is key • Dramatize your ideas; make problems tangible