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Keeping Your Volunteers
This document outlines a webinar titled 'Keeping Your Volunteers', led by Ann Maughan, focused on best practices for managing and retaining volunteers. Key topics include motivation, communication, planning, support, supervision, protection, and recognizing achievements of volunteers. It also promotes additional resources and a special offer on online courses at globelearning.org.
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Keeping Your Volunteers
- 1. Welcome to today’swebinar: ‘Keeping Your Volunteers’ The webinar will begin promptly at 1pm and last approximately 45 minutes. The webinar will be delivered by Ann Maughan. Ann has over 20 years’ experience working in the voluntary sector. She has set up volunteer programmes, managed volunteers, and developed a range of training programmes to support volunteer managers. www.globelearning.org Follow us on twitter (@globelearning) ‘Like’ us on Facebook (www.facebook.com/globelearning)
- 2. We will cover: • Motivating Volunteers • Communicating with Volunteers • Planning and Allocating Tasks • Supporting and Supervising Volunteers • Protecting Volunteers • Developing Your Volunteers • Celebrating Achievement www.globelearning.org Follow us on twitter (@globelearning) ‘Like’ us on Facebook (www.facebook.com/globelearning)
- 3. Don’t Waste YourTime... At the beginning you spend time and energy selecting, recruiting, inducting and training volunteers. Don't waste this effort by losing them later. www.globelearning.org Follow us on twitter (@globelearning) ‘Like’ us on Facebook (www.facebook.com/globelearning)
- 4. Motivating... • Academic theories • What motivates you? • What motivates volunteers? • Think about all of the ideas in this webinar www.globelearning.org Follow us on twitter (@globelearning) ‘Like’ us on Facebook (www.facebook.com/globelearning)
- 5. Communicating... • Thinkabout your communication skills • Think about your volunteers’ needs and capability • Present information clearly • Find up to date methods of communicating www.globelearning.org Follow us on twitter (@globelearning) ‘Like’ us on Facebook (www.facebook.com/globelearning)
- 6. Planning... • Analyse tasks • Set SMART objectives • Draw up a plan • Communicate the plan • Monitor www.globelearning.org Follow us on twitter (@globelearning) ‘Like’ us on Facebook (www.facebook.com/globelearning)
- 7. Supporting... • Lookafter, and provide for, the person and make them feel valued • Combat isolation • Involve them • Sort out their problems and any conflict • Use a variety of methods www.globelearning.org Follow us on twitter (@globelearning) ‘Like’ us on Facebook (www.facebook.com/globelearning)
- 8. Supervising... • Making surethe tasks are done • Having supervision sessions www.globelearning.org Follow us on twitter (@globelearning) ‘Like’ us on Facebook (www.facebook.com/globelearning)
- 9. Dealing with PoorPerformance... • Reassign • Retain • Revitalise • Refer • Retire www.globelearning.org Follow us on twitter (@globelearning) ‘Like’ us on Facebook (www.facebook.com/globelearning)
- 10. Developing... • Makingsure they know how to carry out their role • Knowledge, procedures, skills they need www.globelearning.org Follow us on twitter (@globelearning) ‘Like’ us on Facebook (www.facebook.com/globelearning)
- 11. Protecting... • From financialharm • From emotional harm • From physical harm www.globelearning.org Follow us on twitter (@globelearning) ‘Like’ us on Facebook (www.facebook.com/globelearning)
- 12. Celebrating! www.globelearning.org Follow us on twitter (@globelearning) ‘Like’ us on Facebook (www.facebook.com/globelearning)
- 13. To Conclude... Motivate Supervise Communicate Develop Plan Protect Support Celebrate www.globelearning.org Follow us on twitter (@globelearning) ‘Like’ us on Facebook (www.facebook.com/globelearning)
- 14. Thank you forparticipating! Did you enjoy today’s webinar? Why not look at some of our courses on globelearning.org This month only you can purchase the Winning Bids online course for just £15. Also, if you use the discount code WEB2015 before next Friday, you get 20% off the globe course of your choice! @globelearning /globelearning www.globelearning.org Follow us on twitter (@globelearning) ‘Like’ us on Facebook (www.facebook.com/globelearning)
Editor's Notes
- #4 Poll Do you find it difficult to keep your volunteers? Yes No
- #6 Poll Which of these is the best way of communicating with volunteers? Meetings Emails Text Messages Facebook
- #9 Poll Do you have? Formal supervision sessions Informal one-to-one meetings Group sessions None
- #10 Reassign – move to different role Retain – keep but resolve the problem Revitalise – change the person’s role Refer – suggest they volunteer somewhere else Retire – thank and end relationship
- #12 From financial harm – expenses From emotional harm – bullying / harassment From physical harm - health and safety
- #13 Celebrate achievement Make them feel valued How?