Two conceptual frameworks we use to think about our community and engagement amongst the humans within it.
Credit to Douglas Atkin of AIr BnB for the "Commitment Curve."
Credit to my colleagues Justin Johnson and Josh Dzello (Keen IO) for the "Community Onion"
Il était une fois l'entreprise: le storytelling, un enjeu stratégique de la c...FloreBretonniere
Dans notre époque qualifiée de « dream society » par Rolf Jansen, le storytelling arrive à point nommé. En effet, notre quotidien est alimenté par un flot de messages variés et continus alors que notre capacité à les mémoriser est elle, limitée. Dans ces circonstances, il est de plus en plus difficile pour les organisations de captiver leurs publics. Or, le storytelling semble apporter une clé de lecture différente des vecteurs de communication. Son objectif principal consiste à susciter l’émotion en racontant une histoire. Ainsi, il parvient à séduire les différentes parties prenantes de l’entreprise en remplaçant la diffusion d’informations strictement techniques. Omniprésent dans les stratégies de communication des grandes marques, son appropriation par les entreprises du B to B semble moins évidente. Mais bien que moins familières, ces dernières n’échappent pas à cette technique.
Il était une fois l'entreprise: le storytelling, un enjeu stratégique de la c...FloreBretonniere
Dans notre époque qualifiée de « dream society » par Rolf Jansen, le storytelling arrive à point nommé. En effet, notre quotidien est alimenté par un flot de messages variés et continus alors que notre capacité à les mémoriser est elle, limitée. Dans ces circonstances, il est de plus en plus difficile pour les organisations de captiver leurs publics. Or, le storytelling semble apporter une clé de lecture différente des vecteurs de communication. Son objectif principal consiste à susciter l’émotion en racontant une histoire. Ainsi, il parvient à séduire les différentes parties prenantes de l’entreprise en remplaçant la diffusion d’informations strictement techniques. Omniprésent dans les stratégies de communication des grandes marques, son appropriation par les entreprises du B to B semble moins évidente. Mais bien que moins familières, ces dernières n’échappent pas à cette technique.
Quelle place pour le Storytelling dans les stratégies de communication des en...Jean-Christophe Prat
De l'art du récit à l'outil de communication, le storytelling incarne une communication vivante et engageante. Entre le Ying et le Yang, entre le coté Pile du storytelling et le coté face notamment autour des questions éthiques, le storytelling en lien avec le digital ouvre de nouveaux champs aux entreprises qui l'utilisent à bon escient...
Communication RSE : Quel sera le rôle des outils de communication web 2.0 ?Youmatter
Le mémoire de fin d'études de Mathieu Van Wylick, étudiant à l'ICHEC de Bruxelles, sur la Communication à propos de la Responsabilité Sociétale des entreprises.
Tous droits réservés à Mathieu Van Wylick, à retrouver sur Linked-In ici http://www.linkedin.com/profile/view?id=182845554&trk=tab_pro
L'utilisation des réseaux sociaux par les clubs sportifs professionnels (lien...Flo Thion
(Lien pour télécharger le travail complet plus bas)
Un aperçu du mémoire de fin d'étude sur l'utilisation des réseaux sociaux par les clubs sportifs professionnels répondant à la problématique
"En quoi les sociaux sociaux sont ils devenus indispensables dans la communication des clubs sportifs professionnels ?"
Si le sujet vous intéresse et que vous voulez voir le travail complet vous pouvez le télécharger par là >>> https://bit.ly/2KEtZdF
Bon courage ;-)
A communications plan developed for Blue Bell Creameries' recent Lysteria outbreak. Includes company information, landscape and competitor analysis and recommended strategies leveraging integrated marketing and corporate social responsibility (CSR).
Co-created with Adam Scheidler.
This is the presentation I made for a competition that the Science Team of my school participated in. Check out the video here: http://youtu.be/bI3tTrdpRPU
Quelle place pour le Storytelling dans les stratégies de communication des en...Jean-Christophe Prat
De l'art du récit à l'outil de communication, le storytelling incarne une communication vivante et engageante. Entre le Ying et le Yang, entre le coté Pile du storytelling et le coté face notamment autour des questions éthiques, le storytelling en lien avec le digital ouvre de nouveaux champs aux entreprises qui l'utilisent à bon escient...
Communication RSE : Quel sera le rôle des outils de communication web 2.0 ?Youmatter
Le mémoire de fin d'études de Mathieu Van Wylick, étudiant à l'ICHEC de Bruxelles, sur la Communication à propos de la Responsabilité Sociétale des entreprises.
Tous droits réservés à Mathieu Van Wylick, à retrouver sur Linked-In ici http://www.linkedin.com/profile/view?id=182845554&trk=tab_pro
L'utilisation des réseaux sociaux par les clubs sportifs professionnels (lien...Flo Thion
(Lien pour télécharger le travail complet plus bas)
Un aperçu du mémoire de fin d'étude sur l'utilisation des réseaux sociaux par les clubs sportifs professionnels répondant à la problématique
"En quoi les sociaux sociaux sont ils devenus indispensables dans la communication des clubs sportifs professionnels ?"
Si le sujet vous intéresse et que vous voulez voir le travail complet vous pouvez le télécharger par là >>> https://bit.ly/2KEtZdF
Bon courage ;-)
A communications plan developed for Blue Bell Creameries' recent Lysteria outbreak. Includes company information, landscape and competitor analysis and recommended strategies leveraging integrated marketing and corporate social responsibility (CSR).
Co-created with Adam Scheidler.
This is the presentation I made for a competition that the Science Team of my school participated in. Check out the video here: http://youtu.be/bI3tTrdpRPU
Mic’d up and ready to be heard. Starved of social interaction, live audio quickly became an avenue for consumers to be entertained and informed, and for marketers to connect with those consumers in 2021. It all started with the social audio app Clubhouse, which immediately led to several clones cropping up as new apps or additional features in existing social networks. In this session, we'll discuss why audio needs to be part of the marketer playbook.
Watch on-demand: https://www.falcon.io/cmp/2022-digital-trends-resources/
Mic’d up and ready to be heard. Starved of social interaction, live audio quickly became an avenue for consumers to be entertained and informed, and for marketers to connect with those consumers in 2021. It all started with the social audio app Clubhouse, which immediately led to several clones cropping up as new apps or additional features in existing social networks. In this session, we'll debate discuss why audio needs to be part of the marketer playbook.
Watch on-demand: https://www.falcon.io/cmp/2022-digital-trends-resources/
An introduction to the most popular social media tools today: LinkedIn, Facebook, Twitter, blogs, local search, and online review sites. Learn what you use each one for to promote your business.
Tomorrow’s SEO Today – Social Search and BeyondBill Hartzer
As search results become more personalized, it’s only natural that social media networks play a bigger role in these tailored search results. Learn how social search produces results that are specific to the individual and how your brand can stay relevant in these results as the social impact on search continues to grow.
Growing your career as a community manager -- a CMX WebinarTim Falls
Career paths can take many shapes and forms. For community professionals, that path is more of an unknown. In this presentation, Tim walks us through who a community professional is and shares his tips for successful advancement along a community career path.
Cultivating a Community-Oriented OrganizationTim Falls
A talk I delivered at CMX Summit West 2015 in San Francisco.
CMX is a community of community professionals, and this talk was about community. Community?
I gave this talk at an awesome little conference called QCMerge, in Cincinnati, OH, in May, 2013.
My goal for the talk was to send the audience home with a tangible action item - something each individual could take away and DO. Assuming *some* portion of the crowd accepted my challenge, my hopes are that this talk will directly result in a better community for the Cincinnati area and its surrounding communities - i.e., more successful entrepreneurs and startups, leading to a stronger local/regional economy.
I spoke with undergraduate and graduate students at the University of Colorado - Boulder, about the ins and outs of transitioning from a student to a startup employee.
http://startupcu.com/sept-19th-meeting/
Professional air quality monitoring systems provide immediate, on-site data for analysis, compliance, and decision-making.
Monitor common gases, weather parameters, particulates.
Comparing Evolved Extractive Text Summary Scores of Bidirectional Encoder Rep...University of Maribor
Slides from:
11th International Conference on Electrical, Electronics and Computer Engineering (IcETRAN), Niš, 3-6 June 2024
Track: Artificial Intelligence
https://www.etran.rs/2024/en/home-english/
This presentation explores a brief idea about the structural and functional attributes of nucleotides, the structure and function of genetic materials along with the impact of UV rays and pH upon them.
Multi-source connectivity as the driver of solar wind variability in the heli...Sérgio Sacani
The ambient solar wind that flls the heliosphere originates from multiple
sources in the solar corona and is highly structured. It is often described
as high-speed, relatively homogeneous, plasma streams from coronal
holes and slow-speed, highly variable, streams whose source regions are
under debate. A key goal of ESA/NASA’s Solar Orbiter mission is to identify
solar wind sources and understand what drives the complexity seen in the
heliosphere. By combining magnetic feld modelling and spectroscopic
techniques with high-resolution observations and measurements, we show
that the solar wind variability detected in situ by Solar Orbiter in March
2022 is driven by spatio-temporal changes in the magnetic connectivity to
multiple sources in the solar atmosphere. The magnetic feld footpoints
connected to the spacecraft moved from the boundaries of a coronal hole
to one active region (12961) and then across to another region (12957). This
is refected in the in situ measurements, which show the transition from fast
to highly Alfvénic then to slow solar wind that is disrupted by the arrival of
a coronal mass ejection. Our results describe solar wind variability at 0.5 au
but are applicable to near-Earth observatories.
Observation of Io’s Resurfacing via Plume Deposition Using Ground-based Adapt...Sérgio Sacani
Since volcanic activity was first discovered on Io from Voyager images in 1979, changes
on Io’s surface have been monitored from both spacecraft and ground-based telescopes.
Here, we present the highest spatial resolution images of Io ever obtained from a groundbased telescope. These images, acquired by the SHARK-VIS instrument on the Large
Binocular Telescope, show evidence of a major resurfacing event on Io’s trailing hemisphere. When compared to the most recent spacecraft images, the SHARK-VIS images
show that a plume deposit from a powerful eruption at Pillan Patera has covered part
of the long-lived Pele plume deposit. Although this type of resurfacing event may be common on Io, few have been detected due to the rarity of spacecraft visits and the previously low spatial resolution available from Earth-based telescopes. The SHARK-VIS instrument ushers in a new era of high resolution imaging of Io’s surface using adaptive
optics at visible wavelengths.
Observation of Io’s Resurfacing via Plume Deposition Using Ground-based Adapt...
Keen IO's Community Commitment Curve + Community Onion
1.
2.
3.
4. Keen IO’s Community Commitment Curve
writes guest blog post
highlighting
Keen project
5. Keen IO’s Community Commitment Curve
writes guest blog post
highlighting
Keen project
6. Keen IO’s Community Commitment Curve
discovers Keen IO,
via WOM
writes guest blog post
highlighting
Keen project
•
7. Keen IO’s Community Commitment Curve
discovers Keen IO,
via WOM
visits
keen.io,
learns
more
writes guest blog post
highlighting
Keen project
• •
8. Keen IO’s Community Commitment Curve
discovers Keen IO,
via WOM
visits
keen.io,
learns
more
creates
Keen IO
account
writes guest blog post
highlighting
Keen project
• • •
9. Keen IO’s Community Commitment Curve
discovers Keen IO,
via WOM
visits
keen.io,
learns
more
creates
Keen IO
account
asks Q
on Twitter,
gets answer
follows
@Keen_IO,
RT ❤
writes guest blog post
highlighting
Keen project
• •• •
10. Keen IO’s Community Commitment Curve
discovers Keen IO,
via WOM
visits
keen.io,
learns
more
creates
Keen IO
account
asks Q
on Twitter,
gets answer
follows
@Keen_IO,
RT ❤
discovers
keen.chat,
joins Slack Team
writes guest blog post
highlighting
Keen project
• ••• •
11. Keen IO’s Community Commitment Curve
discovers Keen IO,
via WOM
visits
keen.io,
learns
more
creates
Keen IO
account
asks Q
on Twitter,
gets answer
follows
@Keen_IO,
RT ❤
discovers
keen.chat,
joins Slack Team
asks Q in Slack chat,
gets A…from fellow
community member
writes guest blog post
highlighting
Keen project
•
•
••• •
12. Keen IO’s Community Commitment Curve
discovers Keen IO,
via WOM
visits
keen.io,
learns
more
creates
Keen IO
account
asks Q
on Twitter,
gets answer
follows
@Keen_IO,
RT ❤
discovers
keen.chat,
joins Slack Team
asks Q in Slack chat,
gets A…from fellow
community member
hanging in Slack,
answers Q’s for
others,
meets Keen folk,
learns about
webcast
writes guest blog post
highlighting
Keen project
•
•
•
••• •
13. Keen IO’s Community Commitment Curve
discovers Keen IO,
via WOM
visits
keen.io,
learns
more
creates
Keen IO
account
asks Q
on Twitter,
gets answer
follows
@Keen_IO,
RT ❤
discovers
keen.chat,
joins Slack Team
asks Q in Slack chat,
gets A…from fellow
community member
hanging in Slack,
answers Q’s for
others,
meets Keen folk,
learns about
webcast
views webcast,
builds project
on Keen
writes guest blog post
highlighting
Keen project
•
•
•
•
••• •
14. Keen IO’s Community Commitment Curve
discovers Keen IO,
via WOM
visits
keen.io,
learns
more
creates
Keen IO
account
asks Q
on Twitter,
gets answer
follows
@Keen_IO,
RT ❤
discovers
keen.chat,
joins Slack Team
asks Q in Slack chat,
gets A…from fellow
community member
hanging in Slack,
answers Q’s for
others,
meets Keen folk,
learns about
webcast
views webcast,
builds project
on Keen
writes guest blog post
highlighting
Keen project
•
•
•
•
•
••• •
writes guest blog post
highlighting
Keen project
15. Keen IO’s Community Commitment Curve
discovers Keen IO,
via WOM
visits
keen.io,
learns
more
creates
Keen IO
account
asks Q
on Twitter,
gets answer
follows
@Keen_IO,
RT ❤
discovers
keen.chat,
joins Slack Team
asks Q in Slack chat,
gets A…from fellow
community member
hanging in Slack,
answers Q’s for
others,
meets Keen folk,
learns about
webcast
views webcast,
builds project
on Keen
writes guest blog post
highlighting
Keen project
receives Keen
swag/care package,
tweets about it
•
•
•
•
•
•
••• •
writes guest blog post
highlighting
Keen project
16. Keen IO’s Community Commitment Curve
discovers Keen IO,
via WOM
visits
keen.io,
learns
more
creates
Keen IO
account
asks Q
on Twitter,
gets answer
follows
@Keen_IO,
RT ❤
discovers
keen.chat,
joins Slack Team
asks Q in Slack chat,
gets A…from fellow
community member
hanging in Slack,
answers Q’s for
others,
meets Keen folk,
learns about
webcast
views webcast,
builds project
on Keen
writes guest blog post
highlighting
Keen project
receives Keen
swag/care package,
tweets about it
gets coffee with
Keen team member,
roaming office hours
•
•
•
•
•
•
•
••• •
writes guest blog post
highlighting
Keen project
17. Keen IO’s Community Commitment Curve
discovers Keen IO,
via WOM
visits
keen.io,
learns
more
creates
Keen IO
account
asks Q
on Twitter,
gets answer
follows
@Keen_IO,
RT ❤
discovers
keen.chat,
joins Slack Team
asks Q in Slack chat,
gets A…from fellow
community member
hanging in Slack,
answers Q’s for
others,
meets Keen folk,
learns about
webcast
views webcast,
builds project
on Keen
writes guest blog post
highlighting
Keen project
receives Keen
swag/care package,
tweets about it
gets coffee with
Keen team member,
roaming office hours
•
•
•
•
•
•
•
•
•••
recommends Keen
to team at work,
intro to Keen sales
•
writes guest blog post
highlighting
Keen project
18. Keen IO’s Community Commitment Curve
discovers Keen IO,
via WOM
visits
keen.io,
learns
more
creates
Keen IO
account
asks Q
on Twitter,
gets answer
follows
@Keen_IO,
RT ❤
discovers
keen.chat,
joins Slack Team
asks Q in Slack chat,
gets A…from fellow
community member
hanging in Slack,
answers Q’s for
others,
meets Keen folk,
learns about
webcast
views webcast,
builds project
on Keen
writes guest blog post
highlighting
Keen project
receives Keen
swag/care package,
tweets about it
gets coffee with
Keen team member,
roaming office hours
voluntarily organizes
Happy Data Hour
in home town
•
•
•
•
•
•
•
•
•
•••
recommends Keen
to team at work,
intro to Keen sales
•
writes guest blog post
highlighting
Keen project
19. Keen IO’s Community Commitment Curve
discovers Keen IO,
via WOM
visits
keen.io,
learns
more
creates
Keen IO
account
asks Q
on Twitter,
gets answer
follows
@Keen_IO,
RT ❤
discovers
keen.chat,
joins Slack Team
asks Q in Slack chat,
gets A…from fellow
community member
hanging in Slack,
answers Q’s for
others,
meets Keen folk,
learns about
webcast
views webcast,
builds project
on Keen
writes guest blog post
highlighting
Keen project
receives Keen
swag/care package,
tweets about it
gets coffee with
Keen team member,
roaming office hours
voluntarily organizes
Happy Data Hour
in home town
makes 1st
(not last)
OSS contribution
•
•
•
•
•
•
•
•
•
•
•••
recommends Keen
to team at work,
intro to Keen sales
•
writes guest blog post
highlighting
Keen project
20. Keen IO’s Community Commitment Curve
discovers Keen IO,
via WOM
visits
keen.io,
learns
more
creates
Keen IO
account
asks Q
on Twitter,
gets answer
follows
@Keen_IO,
RT ❤
discovers
keen.chat,
joins Slack Team
asks Q in Slack chat,
gets A…from fellow
community member
hanging in Slack,
answers Q’s for
others,
meets Keen folk,
learns about
webcast
views webcast,
builds project
on Keen
writes guest blog post
highlighting
Keen project
receives Keen
swag/care package,
tweets about it
gets coffee with
Keen team member,
roaming office hours
voluntarily organizes
Happy Data Hour
in home town
delivers talk on
data analytics,
features Keen
case study
makes 1st
(not last)
OSS contribution
•
•
•
•
•
•
•
•
•
•
•
•••
recommends Keen
to team at work,
intro to Keen sales
•
writes guest blog post
highlighting
Keen project
21. Keen IO’s Community Commitment Curve
discovers Keen IO,
via WOM
visits
keen.io,
learns
more
creates
Keen IO
account
asks Q
on Twitter,
gets answer
follows
@Keen_IO,
RT ❤
discovers
keen.chat,
joins Slack Team
asks Q in Slack chat,
gets A…from fellow
community member
hanging in Slack,
answers Q’s for
others,
meets Keen folk,
learns about
webcast
views webcast,
builds project
on Keen
writes guest blog post
highlighting
Keen project
receives Keen
swag/care package,
tweets about it
gets coffee with
Keen team member,
roaming office hours
voluntarily organizes
Happy Data Hour
in home town
delivers talk on
data analytics,
features Keen
case study
makes 1st
(not last)
OSS contribution
visits Keen HQ
during visit to SF •
•
•
•
•
•
•
•
•
•
•
•
•••
recommends Keen
to team at work,
intro to Keen sales
•
writes guest blog post
highlighting
Keen project
22. Keen IO’s Community Commitment Curve
discovers Keen IO,
via WOM
visits
keen.io,
learns
more
creates
Keen IO
account
asks Q
on Twitter,
gets answer
follows
@Keen_IO,
RT ❤
discovers
keen.chat,
joins Slack Team
asks Q in Slack chat,
gets A…from fellow
community member
hanging in Slack,
answers Q’s for
others,
meets Keen folk,
learns about
webcast
views webcast,
builds project
on Keen
writes guest blog post
highlighting
Keen project
receives Keen
swag/care package,
tweets about it
gets coffee with
Keen team member,
roaming office hours
voluntarily organizes
Happy Data Hour
in home town
delivers talk on
data analytics,
features Keen
case study
makes 1st
(not last)
OSS contribution
visits Keen HQ
during visit to SF •
•
•
•
•
•
•
•
•
•
•
•
•••
recommends Keen
to team at work,
intro to Keen sales
joins Keen IO
team, works
remotely…?•
•
writes guest blog post
highlighting
Keen project
23. Keen IO’s Community Commitment Curve
discovers Keen IO,
via WOM
visits
keen.io,
learns
more
creates
Keen IO
account
asks Q
on Twitter,
gets answer
follows
@Keen_IO,
RT ❤
discovers
keen.chat,
joins Slack Team
asks Q in Slack chat,
gets A…from fellow
community member
hanging in Slack,
answers Q’s for
others,
meets Keen folk,
learns about
webcast
views webcast,
builds project
on Keen
writes guest blog post
highlighting
Keen project
receives Keen
swag/care package,
tweets about it
gets coffee with
Keen team member,
roaming office hours
voluntarily organizes
Happy Data Hour
in home town
delivers talk on
data analytics,
features Keen
case study
makes 1st
(not last)
OSS contribution
visits Keen HQ
during visit to SF •
•
•
•
•
•
•
•
•
•
•
•
•••
recommends Keen
to team at work,
intro to Keen sales
joins Keen IO
team, works
remotely…?•
•
🚀
writes guest blog post
highlighting
Keen project
24. Keen IO’s Community Commitment Curve
discovers Keen IO,
via WOM
visits
keen.io,
learns
more
creates
Keen IO
account
asks Q
on Twitter,
gets answer
follows
@Keen_IO,
RT ❤
discovers
keen.chat,
joins Slack Team
asks Q in Slack chat,
gets A…from fellow
community member
hanging in Slack,
answers Q’s for
others,
meets Keen folk,
learns about
webcast
views webcast,
builds project
on Keen
writes guest blog post
highlighting
Keen project
receives Keen
swag/care package,
tweets about it
gets coffee with
Keen team member,
roaming office hours
voluntarily organizes
Happy Data Hour
in home town
delivers talk on
data analytics,
features Keen
case study
makes 1st
(not last)
OSS contribution
visits Keen HQ
during visit to SF •
•
•
•
•
•
•
•
•
•
•
•
•••
recommends Keen
to team at work,
intro to Keen sales
joins Keen IO
team, works
remotely…?•
•
Business Benefits:
🚀
writes guest blog post
highlighting
Keen project
25. Keen IO’s Community Commitment Curve
discovers Keen IO,
via WOM
visits
keen.io,
learns
more
creates
Keen IO
account
asks Q
on Twitter,
gets answer
follows
@Keen_IO,
RT ❤
discovers
keen.chat,
joins Slack Team
asks Q in Slack chat,
gets A…from fellow
community member
hanging in Slack,
answers Q’s for
others,
meets Keen folk,
learns about
webcast
views webcast,
builds project
on Keen
writes guest blog post
highlighting
Keen project
receives Keen
swag/care package,
tweets about it
gets coffee with
Keen team member,
roaming office hours
voluntarily organizes
Happy Data Hour
in home town
delivers talk on
data analytics,
features Keen
case study
makes 1st
(not last)
OSS contribution
visits Keen HQ
during visit to SF •
•
•
•
•
•
•
•
•
•
•
•
•••
recommends Keen
to team at work,
intro to Keen sales
joins Keen IO
team, works
remotely…?•
•
Business Benefits:
referrals/testimonials
🚀
writes guest blog post
highlighting
Keen project
26. Keen IO’s Community Commitment Curve
discovers Keen IO,
via WOM
visits
keen.io,
learns
more
creates
Keen IO
account
asks Q
on Twitter,
gets answer
follows
@Keen_IO,
RT ❤
discovers
keen.chat,
joins Slack Team
asks Q in Slack chat,
gets A…from fellow
community member
hanging in Slack,
answers Q’s for
others,
meets Keen folk,
learns about
webcast
views webcast,
builds project
on Keen
writes guest blog post
highlighting
Keen project
receives Keen
swag/care package,
tweets about it
gets coffee with
Keen team member,
roaming office hours
voluntarily organizes
Happy Data Hour
in home town
delivers talk on
data analytics,
features Keen
case study
makes 1st
(not last)
OSS contribution
visits Keen HQ
during visit to SF •
•
•
•
•
•
•
•
•
•
•
•
•••
recommends Keen
to team at work,
intro to Keen sales
joins Keen IO
team, works
remotely…?•
•
Business Benefits:
referrals/testimonials
signups/activation
🚀
writes guest blog post
highlighting
Keen project
27. Keen IO’s Community Commitment Curve
discovers Keen IO,
via WOM
visits
keen.io,
learns
more
creates
Keen IO
account
asks Q
on Twitter,
gets answer
follows
@Keen_IO,
RT ❤
discovers
keen.chat,
joins Slack Team
asks Q in Slack chat,
gets A…from fellow
community member
hanging in Slack,
answers Q’s for
others,
meets Keen folk,
learns about
webcast
views webcast,
builds project
on Keen
writes guest blog post
highlighting
Keen project
receives Keen
swag/care package,
tweets about it
gets coffee with
Keen team member,
roaming office hours
voluntarily organizes
Happy Data Hour
in home town
delivers talk on
data analytics,
features Keen
case study
makes 1st
(not last)
OSS contribution
visits Keen HQ
during visit to SF •
•
•
•
•
•
•
•
•
•
•
•
•••
recommends Keen
to team at work,
intro to Keen sales
joins Keen IO
team, works
remotely…?•
•
Business Benefits:
referrals/testimonials
signups/activation
followership/audience
🚀
writes guest blog post
highlighting
Keen project
28. Keen IO’s Community Commitment Curve
discovers Keen IO,
via WOM
visits
keen.io,
learns
more
creates
Keen IO
account
asks Q
on Twitter,
gets answer
follows
@Keen_IO,
RT ❤
discovers
keen.chat,
joins Slack Team
asks Q in Slack chat,
gets A…from fellow
community member
hanging in Slack,
answers Q’s for
others,
meets Keen folk,
learns about
webcast
views webcast,
builds project
on Keen
writes guest blog post
highlighting
Keen project
receives Keen
swag/care package,
tweets about it
gets coffee with
Keen team member,
roaming office hours
voluntarily organizes
Happy Data Hour
in home town
delivers talk on
data analytics,
features Keen
case study
makes 1st
(not last)
OSS contribution
visits Keen HQ
during visit to SF •
•
•
•
•
•
•
•
•
•
•
•
•••
recommends Keen
to team at work,
intro to Keen sales
joins Keen IO
team, works
remotely…?•
•
Business Benefits:
referrals/testimonials
signups/activation
followership/audience
opportunity creation (serendipity)
🚀
writes guest blog post
highlighting
Keen project
29. Keen IO’s Community Commitment Curve
discovers Keen IO,
via WOM
visits
keen.io,
learns
more
creates
Keen IO
account
asks Q
on Twitter,
gets answer
follows
@Keen_IO,
RT ❤
discovers
keen.chat,
joins Slack Team
asks Q in Slack chat,
gets A…from fellow
community member
hanging in Slack,
answers Q’s for
others,
meets Keen folk,
learns about
webcast
views webcast,
builds project
on Keen
writes guest blog post
highlighting
Keen project
receives Keen
swag/care package,
tweets about it
gets coffee with
Keen team member,
roaming office hours
voluntarily organizes
Happy Data Hour
in home town
delivers talk on
data analytics,
features Keen
case study
makes 1st
(not last)
OSS contribution
visits Keen HQ
during visit to SF •
•
•
•
•
•
•
•
•
•
•
•
•••
recommends Keen
to team at work,
intro to Keen sales
joins Keen IO
team, works
remotely…?•
•
Business Benefits:
referrals/testimonials
signups/activation
followership/audience
opportunity creation (serendipity)
product use case (examples)
🚀
writes guest blog post
highlighting
Keen project
30. Keen IO’s Community Commitment Curve
discovers Keen IO,
via WOM
visits
keen.io,
learns
more
creates
Keen IO
account
asks Q
on Twitter,
gets answer
follows
@Keen_IO,
RT ❤
discovers
keen.chat,
joins Slack Team
asks Q in Slack chat,
gets A…from fellow
community member
hanging in Slack,
answers Q’s for
others,
meets Keen folk,
learns about
webcast
views webcast,
builds project
on Keen
writes guest blog post
highlighting
Keen project
receives Keen
swag/care package,
tweets about it
gets coffee with
Keen team member,
roaming office hours
voluntarily organizes
Happy Data Hour
in home town
delivers talk on
data analytics,
features Keen
case study
makes 1st
(not last)
OSS contribution
visits Keen HQ
during visit to SF •
•
•
•
•
•
•
•
•
•
•
•
•••
recommends Keen
to team at work,
intro to Keen sales
joins Keen IO
team, works
remotely…?•
•
Business Benefits:
referrals/testimonials
signups/activation
followership/audience
opportunity creation (serendipity)
product use case (examples)
$’s saved: customer support
🚀
writes guest blog post
highlighting
Keen project
31. Keen IO’s Community Commitment Curve
discovers Keen IO,
via WOM
visits
keen.io,
learns
more
creates
Keen IO
account
asks Q
on Twitter,
gets answer
follows
@Keen_IO,
RT ❤
discovers
keen.chat,
joins Slack Team
asks Q in Slack chat,
gets A…from fellow
community member
hanging in Slack,
answers Q’s for
others,
meets Keen folk,
learns about
webcast
views webcast,
builds project
on Keen
writes guest blog post
highlighting
Keen project
receives Keen
swag/care package,
tweets about it
gets coffee with
Keen team member,
roaming office hours
voluntarily organizes
Happy Data Hour
in home town
delivers talk on
data analytics,
features Keen
case study
makes 1st
(not last)
OSS contribution
visits Keen HQ
during visit to SF •
•
•
•
•
•
•
•
•
•
•
•
•••
recommends Keen
to team at work,
intro to Keen sales
joins Keen IO
team, works
remotely…?•
•
Business Benefits:
referrals/testimonials
signups/activation
followership/audience
opportunity creation (serendipity)
product use case (examples)
$’s saved: customer support
time saved: content creation
🚀
writes guest blog post
highlighting
Keen project
32. Keen IO’s Community Commitment Curve
discovers Keen IO,
via WOM
visits
keen.io,
learns
more
creates
Keen IO
account
asks Q
on Twitter,
gets answer
follows
@Keen_IO,
RT ❤
discovers
keen.chat,
joins Slack Team
asks Q in Slack chat,
gets A…from fellow
community member
hanging in Slack,
answers Q’s for
others,
meets Keen folk,
learns about
webcast
views webcast,
builds project
on Keen
writes guest blog post
highlighting
Keen project
receives Keen
swag/care package,
tweets about it
gets coffee with
Keen team member,
roaming office hours
voluntarily organizes
Happy Data Hour
in home town
delivers talk on
data analytics,
features Keen
case study
makes 1st
(not last)
OSS contribution
visits Keen HQ
during visit to SF •
•
•
•
•
•
•
•
•
•
•
•
•••
recommends Keen
to team at work,
intro to Keen sales
joins Keen IO
team, works
remotely…?•
•
Business Benefits:
referrals/testimonials
signups/activation
followership/audience
opportunity creation (serendipity)
product use case (examples)
$’s saved: customer support
time saved: content creation
network-effect: ↑awareness
🚀
writes guest blog post
highlighting
Keen project
33. Keen IO’s Community Commitment Curve
discovers Keen IO,
via WOM
visits
keen.io,
learns
more
creates
Keen IO
account
asks Q
on Twitter,
gets answer
follows
@Keen_IO,
RT ❤
discovers
keen.chat,
joins Slack Team
asks Q in Slack chat,
gets A…from fellow
community member
hanging in Slack,
answers Q’s for
others,
meets Keen folk,
learns about
webcast
views webcast,
builds project
on Keen
writes guest blog post
highlighting
Keen project
receives Keen
swag/care package,
tweets about it
gets coffee with
Keen team member,
roaming office hours
voluntarily organizes
Happy Data Hour
in home town
delivers talk on
data analytics,
features Keen
case study
makes 1st
(not last)
OSS contribution
visits Keen HQ
during visit to SF •
•
•
•
•
•
•
•
•
•
•
•
•••
recommends Keen
to team at work,
intro to Keen sales
joins Keen IO
team, works
remotely…?•
•
Business Benefits:
referrals/testimonials
signups/activation
followership/audience
opportunity creation (serendipity)
product use case (examples)
$’s saved: customer support
time saved: content creation
network-effect: ↑awareness
software development
🚀
writes guest blog post
highlighting
Keen project
34. Keen IO’s Community Commitment Curve
discovers Keen IO,
via WOM
visits
keen.io,
learns
more
creates
Keen IO
account
asks Q
on Twitter,
gets answer
follows
@Keen_IO,
RT ❤
discovers
keen.chat,
joins Slack Team
asks Q in Slack chat,
gets A…from fellow
community member
hanging in Slack,
answers Q’s for
others,
meets Keen folk,
learns about
webcast
views webcast,
builds project
on Keen
writes guest blog post
highlighting
Keen project
receives Keen
swag/care package,
tweets about it
gets coffee with
Keen team member,
roaming office hours
voluntarily organizes
Happy Data Hour
in home town
delivers talk on
data analytics,
features Keen
case study
makes 1st
(not last)
OSS contribution
visits Keen HQ
during visit to SF •
•
•
•
•
•
•
•
•
•
•
•
•••
recommends Keen
to team at work,
intro to Keen sales
joins Keen IO
team, works
remotely…?•
•
Business Benefits:
referrals/testimonials
signups/activation
followership/audience
opportunity creation (serendipity)
product use case (examples)
$’s saved: customer support
time saved: content creation
network-effect: ↑awareness
software development
future talent (recruiting pipeline)
🚀
writes guest blog post
highlighting
Keen project
36. Value to Community Member:
Why move up the curve?
Every step of the way, the person making her way up and along the curve should naturally derive value, of
both intrinsic and extrinsic natures.
That is why she consciously chooses to commit to more over time.
In the absence of reciprocal benefit, the rocket ship at the top of the curve is merely an cute emoji.
37. Value to Community Member:
Why move up the curve?
Every step of the way, the person making her way up and along the curve should naturally derive value, of
both intrinsic and extrinsic natures.
That is why she consciously chooses to commit to more over time.
In the absence of reciprocal benefit, the rocket ship at the top of the curve is merely an cute emoji.
38. Value to Community Member:
Why move up the curve?
Rather than creating value for people, it is Keen’s job to foster an environment in which community
members can create value for each other.
(☝credit for that last line goes to David Spinks, CMX)
Every step of the way, the person making her way up and along the curve should naturally derive value, of
both intrinsic and extrinsic natures.
That is why she consciously chooses to commit to more over time.
In the absence of reciprocal benefit, the rocket ship at the top of the curve is merely an cute emoji.
60. Community Engagement Score
How effective is a given community effort in moving a person
up & along the curve
+
toward the center of the onion
61. Community Engagement Score
Data Collection
Programmatic Sources
Keen IO
Intercom
Eventbrite
Meetup.com
Github
Slack
Hubspot
Twitter
Youtube/Vimeo
Forum Activity
Manual Sources
Forms/Surveys
Interviews
- internal/external
Testimonials
Feels
[Mix of inbound/outbound]
Historical (what we’ve done)
Future (what we’re doing)
62. Community Engagement Score
TBDone
Who should enter data? (e.g., most relevant, multiple peeps?)
When should data be collected? (e.g., timing/frequency)
UX/UI design
Manual processes —> automate the things!