This document contains Erik Keen's resume, including his contact information, technical skills, work experience, education, and additional skills. Erik has over 15 years of experience in computer repair and IT work as an owner of his own computer repair store and through various contractor and employment positions. He received a Bachelor's degree in Information Technology from the University of Phoenix in 2015 with a focus on security.

1. 270 Goodview Ave. Apt. 4B Akron, Ohio, 44305 (330)-937-8536 ekeen1973@outlook.com
Erik Keen
270 Goodview Ave. #4B
Akron, Ohio, 44305
(330)-937-8536
ekeen1973@outlook.com
Technical Skills
 Basic break-fix
 Deployment
 Imaging/Re-imaging
 Data Recovery/Restoration
 Troubleshooting Hardware/Software
 Network Connectivity
Relevant Experience
Robert Half, Alliance, OH April 2015 – Present
Contractor (1 month)
 Set-up network and PCs for educational testing for a homeschool association.
 Put down UPS battery back-up and plug routers into it.
 Troubleshoot network connectivity prior to and during testing.
Self-Employed 1999 – Present
 Hardware and software troubleshooting and basic break-fix for small business clients,
family, and friends.
Aaron’s Sales & Leasing, Alliance, OH 2006 – 2009
Product Technician
 In-home repair of computers (desktop/laptop)
 Re-imaging computers to factory specifications
 Restorations of computers to earlier restore point.
 Data recovery.
OK Computers 1999
Owner
 Computer repair store owner and technician.
Additional Experience
Securitas Security Services USA, Cleveland OH March 2014 – Present
Mobile Response Officer
 Inspect buildings and work with alarm monitoring companies to respond to alarm drops
sent by the company.
 Guard ATM technicians at sites that are deemed medium risk.
 Report anything out of the ordinary using a ticketing system called Patrol Live.

2. 270 Goodview Ave. Apt. 4B Akron, Ohio, 44305 (330)-937-8536 ekeen1973@outlook.com
Heb Grocery Company, Katy, TX June 2010 – March 2014
Customer Service Representative
 Worked at the checkout register and as a customer service representative.
 Worked at the gas station as a clerk and trained on Vapor Recovery stages 1 and 2.
 Assisted with odd jobs around the store.
Education
UNIVERSITY OF PHOENIX, Phoenix, AZ December 2015
Bachelors of Science Information Technology (emphasis on Security)
 Java Programming
 Linux configuration
 Windows Configuration
 Information Analysis
 Risk Planning
 Information Risk Analysis
 Help Desk tools with an online
ticketing system
 Database creation including forms
and report
 Web Design
 Active Directory
 Basic Java Programing
 Logic
 Cisco Networking
 Information Analysis
ADDITIONAL SKILLS
 Adobe Photoshop
 computer system integration and installation
 Firewall configuration - writing inbound and outbound rules
 Microsoft Office Suite
 SAP Customer Resource Manager
 Blender 3D editing
 Smartphone repair (Apple)
 Data Recovery
 Data Protection and encryption