Katoen Natie - Dries De Love

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The Katoen Natie E-commerce team aims to provide a full-service back-office solution for e-commerce retailers focused on quality and speed. They operate warehouses across Europe allowing delivery within 24 hours to major markets. Examples show some retailers growing online sales over 150% and targeting more multichannel integration. Katoen Natie offers transport consolidation to reduce costs, next-day delivery, and full shipment visibility. Their flexibility includes staffing, storage space, and handling partial orders with speed.

E-commerce logistics
& multi channel retailing

Dries De Love.

The Katoen Natie E-commerce team wants to provide a
full-consumer orientated back-office for pure players and
cross channel retailers with the focus on quality and velocity.

1

Overview
• The wonder

• Location

• Transport

• Flexibility

– M²
– Personnel

• Cost

2

Some examples
House of Fraser recently reported a 150% rise in online sales in the first half of the financial year,
taking its annual web sales to £35m.
The retailer is targeting online sales of £200m per annum within three years, and is currently looking at
doing more to increase multichannel sales with the introduction of a 'Buy and Collect' service, and
a trial of an order in store service.

Thanks in part to an increased focus on multichannel, profits at Debenhams rose by 20% to £150m in
its last financial year.
According to the retailer's trading update, the multichannel business grew strongly in the year with
Debenhams Direct sales for the 52 weeks up 88.4% on the previous year.

M&S has focused on multichannel this year, and has increased Direct (web, catalogue and
telephone) sales by 27% to £413.3m and is targeting £500m by 2010/11.
The retailer has been rolling out its 'Shop your Way' collect in store service out to some of its Simply
Food outlets.

3

Katoen Natie Europe
• KTN Europe

– The Katoen Natie network of
warehouses, found in strategic
locations, allows delivery by truck
within 24 hours to all major European
consumer markets.

4

Transport

• Direct injection into the transport
networks / country.

• Cost decrease due to transport
consolidation.

• Late order cut-off with daily pick-up.

• Next day delivery

• Full Track & Trace communication
towards the end customer.

5

E-commerce flows…

• Offer

• Zero error tolerance

• Velocity

• Cost

• Transparency

• EDI

6

Flexibility

• M²

• Personnel

• Pieces

• Partial orders

• Speed

7

Cost
Personnel

• Hourly rate

• Overwork

• Weekend / nightshift

M²

• Rate

• Maintenance / taxes

8

Ex. Belgium : EDC Platform Antwerp – 1548
Biggest logistics platform in Europe
• Currently Operational : 750.000m2
• Every Quarter : a new block of 32.000 m²
• Total Project : 1.200.000 m²
• Modes of Access : Rail, Road, Water

9

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Katoen Natie - Dries De Love

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