1. K AT I E L . J O N E S
O B J E C T I V E
To obtain a career with a successful company, where I can utilize my education to its fullest.To achieve further educa-
tion and advance within a company where I can make a meaningful contribution to the overall growth of the company.
E D U C AT I O N
A M E R I C A N R I V E R C O L L E G E ( A A 2 0 1 5 )
N P T I , S A C R A M E N T O , C A ( 2 0 1 3 )
T I F T C O. H I G H S C H O O L , T I F T O N , G A C L A S S O F 2 0 0 1
E X P E R I E N C E
N AT H A N S P RO P E RT Y M A N A G E M E N T 2 0 1 5 - P R E S E N T
Oversee Maintenance and cleanliness of five apartment complexes in downtown Sacramento. Handle Tenant
questions and concerns. Make repairs to units and report to owner for building or tenant problems.
Y O G A S E E D C O L L E C T I V E 2 0 1 4 - P R E S E N T
Manage Cleaning and maintenance of facility. Contact, assign jobs, follow up, and provide appreciation to all volunteer
cleaning crew.Work together with all departments to coordinate with volunteers and run a successful non-profit or-
ganization.
H O LT O F C A L I F O R N I A 2 0 1 3 - 2 0 1 5
Expertly manage multiple field and shop mechanics schedule in the Greater Sacramento Area. Manage high volume
service calls, assisted in parts orders, quoted jobs, and employee work flow allocation. Maintain expert customer rela-
tions, maintaining customer accounts, creating accounts and finalizing proper billing. Ensure proper account coding, and
collect and issue payments. Prepare and file warranty claims. Maintain preventive maintenance schedules. Created On-
line Digital call log now used by multiple departments within the the company.
S R . S A LVA G E S P E C I A L I S T / C L A I M S , G E I C O M A C O N , G A 2 0 0 9 - 2 0 1 2
Assisted Adjusters and Customers once vehicles are claimed a total loss. Ensured all paperwork and payments were
properly signed and issued. Received incoming calls in a call center during very high call volumes. Reviewed highly sen-
sitive claim files and assisted customers, lien-holders, adjusters, body shops and salvage yards. Set up vehicle moves to
auction location, obtained correct documents to sell vehicle in all fifty states and brought in over a million dollars a
year in salvage sales.Verified necessary accident facts and determined policy coverage. . Reviewed information and
verify company loss payment exposure under policy contract. . Received inquiries in a high passed call center environ-
ment from policy holders, claimants, repair shops, and resolved questions and complaints.
S K I L L S
Highly experienced customer service representative and sales associate with management experience. Billing and ac-
counting specialist with attention to detail. Expert skills in Excel, word, power point, outlook, Google Docs, and claims
programs. Highly trained in phone etiquette listening skills, conflict resolution and business skills. Great dependability
and uncompromising integrity. Works great as a team and independently driven.
R E F E R R A L S
Blake H.Tompkins M.D.- GEICO-Supervisor- 478-973-5459 Lindsey Moore- NPTI- 916-747-2568
2517 S St Apt 10 Sacramento, CA 95816 Phone 916-768-0751
