Katie Fabbro has experience in employee development, business management, and leadership. She co-developed a multi-phase employee retention plan at a 500+ employee organization and hired, trained, and developed entry-level employees and managers. As Operations Manager at United Skates, a 35,000 square foot family entertainment center, she oversaw daily operations, managed risk and safety training, and analyzed inventory. Currently, she maintains schedules for over 150 employees as Lead Scheduler at Wexner Heritage Village.

1. Katie Fabbro
2231 Ashley Dr. Columbus, OH 43224 | 614-800-7478 | KatieFabbro@gmail.com
Education
HONORS DIPLOMA | 2005 | NORTHLAND HIGH SCHOOL
Skills & Abilities
EMPLOYEE DEVELOPMENT AND RETENTION
 Co-chair of Employee recognition and retention committee at 500+ employee organization
 Co-developed multi-phase retention roll out plan
 Hired, trained and developed entre level employees as well as management
BUSINESS MANAGEMENT
 Managed 40-50 part time entre level employees and 5+ assistant managers
 Oversaw daily operations of 35,000 square foot family entertainment center which included a
laser tag arena, prize shop, full restaurant, game room and skating floor.
 Handled risk management and safety training for a building with 100,000+ customers annually
 Balanced daily sales and deposits
 Analyzed inventory of a restaurant, prize shop, and skate rentals
 Redesigned birthday party program to streamline service and increase guest satisfaction
 Maintained cost of goods metrics at or below company standards, investigated any potential theft,
closed any inventory loop holes
LEADERSHIP
 Provided timely staffing solutions for emergency needs at multi-building campus
 Presented annual reviews and continued training for both entre level employees as well as shift
managers
 Created, implemented and maintained rapid improvement plans for different areas of opportunity
within the business
Successes
 Grew birthday party capacity by 20%, in turn increasing revenue
 Worked hand in hand with General Manager to revitalize the 40 year old flagship of the company
and increased profit by 600% in the first 12 months on location
Experience
LEAD SCHEDULER | WEXNER HERITAGE VILLAGE | JUNE 2015 - PRESENT
· Maintain schedules for 150+ employees.
OPERATIONS MANAGER | UNITED SKATES | FEBRUARY 2012- JULY 2015
· Oversaw day to day operations, provided superior customer service, managed session, oversaw
birthday operations, hired, trained, and developed employees and a management team,