Katelyn Johnson is seeking a position that utilizes her strong communication, leadership, and customer service skills developed over 4 years of professional experience. She has a background in retail customer service and management and is currently pursuing a BA in Corporate Communications at Rogers State University, where she has created promotional campaigns and written newspaper articles.

1. KATELYN JOHNSON
212 N. Rowe St.  Pryor, OK 74361
kmjohnsn93@yahoo.com  (918) 864-1730
GROUP DEVELOPMENT, LEADERSHIP & COMMUNICATION
SKILLS
QUALIFICATION HIGHLIGHTS
Highly motivated individualwith four years of experience in competitive
environments. Effective communicatorwith strong people skills. Possess
broad range of communicationand computerskills including but not
limited to: Oral and written;Group and individual settings, Microsoft Office
& Internet Browsers
PROFESSIONAL EXPERIENCE
FAMILY VIDEO – Pryor, Oklahoma (September, 2012 – March, 2015)
Customer Service Rep & Shift Manager
Summary: Responsible for greeting all customers who come into the store and set the
first impression for their buying & entertainment experience. Ensure that customer’s
orders are processed correctly and efficiently and met with their satisfaction. Maintain a
good rapport with other customers who come into the store. As shift manager,
responsible for the performance of evening shift team members, cash out all sales
drawers, ensure that store is straight, clean and ready for next business day.
Achievements:
 Promoted Evening Shift Manager after being employed for three months and promoted
to morning shift leader after six months of employment.
CHERRYBERRY: SELF-SERVE YOGURT BAR – Pryor, Oklahoma (June, 2011 –
Sept, 2012)
Customer Service Representative
Summary: Responsible for greeting all customers who come into the store and
ensuring that all sales transactions are completed properly and thoroughly. Stocked all
areas of store ensuring that all health and safety guidelines were followed during each
step of the process. Ensure that store was cleaned to OSHA standards and guidelines.

2. Katelyn Johnson
Page 2
LEADERSHIP ACTIVITIES – Pryor, Oklahoma (2009 – 2015)
 2013-2015 – Frequent volunteer at the Pryor Area Chamber of Commerce in Pryor,
Oklahoma and Will Rogers Memorial in Claremore, Oklahoma.
 2012 – Adult Sponsor at Camp Egan – Attended Camp Egan Retreat Center during the
summer of 2012 as an adult sponsor and working with seventh grade youth.
 2011 – ACE Teacher Cadet – Aided Mrs. Karen Cook with her kindergarten class as a
teacher cadet at Roosevelt Elementary School by helping with activities, administering
AR tests, making and teaching a lesson plan, watching and playing with the children at
recess, etc.
 2010 – Drum Major – Pride of Pryor Marching Band – Led “The Pride” during
marching season, at competitions and at the Disney Christmas Parade in Orlando,
Florida.
 2010 – VBS Crew Leader - Pryor First United Methodist Church – Worked with
children sharing my love for God with them.
 2010 – Pryor Animal League – Aided in insuring animals at the shelter were adopted
to good homes and that their time at the shelter was pleasant and fun by playing, feeding
and bathing them on a regular basis.
 2009 - Flute Section Leader – Head of the flute section and helped to insure that all
members had their equipment, instrument, uniform and shirts. Helped in leading the
band to SUPERIOR ratings in 2009 and 2010.
Education and Interests
General Studies – Pryor High School – Pryor, OK
In the top 10% of graduating class
Currently working towards BA in Corporate Communications and Minoring in English –
Rogers State University – Claremore, OK
Graduating with Honors – Cum Laude
Created a promotions campaign for a local patching and drywall company
— Pryor, Oklahoma
Internship—Wrote feature newspaper articles featuring prominent figures throughout the
community in Pryor, Oklahoma for The Paper