1. JOSEPH W. MULLINS
246 Lyles Road, Cleveland, Tennessee 37323
423.716.3683 pazdajoe@aol.com
Profile
Results driven professional with a strong work ethic and a continual commitment to employer
success. Effectively develops and implements policies, procedures and programs to optimize
use of resources, boost productivity/efficiency, control costs, and improve operational and
financial performance. Excellent communication, consultation, presentation and relationship
building skills.
Education
Master of Business Administration, Chattanooga Campus-University of Phoenix 2014
Master of Letters, Family Life Education, Oxford Graduate School-Dayton, TN 2007
Bachelor of Arts, Religion and Psychology, Carson-Newman College-Jefferson City, TN 1989
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Professional Experience
Quality of Life Director, Alexian Grove, Chattanooga, Tennessee 2014-Present
 I am responsible for the daily operations of the Quality of Life Department for a
45 unit Senior Adult Retirement Community.
Program Director for Transitions, Bradley Initiative for Church and Community (BICC)
Cleveland, Tennessee 2014
 Manage daily operations of the Transitions Program, consisting of the Strengthening
Families Program developed by Iowa State University. This includes recruitment,
registration, group facilitating, record keeping, fundraising, donor relations and
sustainability planning.
Owner/Operator, Joe Mullins Photography, Cleveland, Tennessee 2009-Present
 Capitalizing on sharp business acumen, successfully launched and currently operates
small business specializing in photography.
Program Director, The Lantern at Morning Pointe of Chattanooga, Tennessee 2012-2013
 Managed daily operations of a 17 bed secured Alzheimer’s Unit.
 Range of responsibility- Staffing, client care and client/family member relations through
programs development, quality assurance and regulatory standards compliance.

2. JOSEPH W. MULLINS (Cont.)
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Quality of Life Director, The Terrace at Mountain Creek, Chattanooga, Tennessee 2010-2012
 Managed daily operations of the Quality of Life Program for a 193 bed assisted living.
 Range of responsibility- Staffing, customer service, marketing, program development
and growth, quality assurance and regulatory standards compliance.
Quality of Life Director, Signature Health Care of Cleveland/Nashville/Rockwood, TN
2005-2010
 Drove various programs for 100+ bed long term care facilities focused on optimizing
bottom-line performance across multiple company properties.
 Spearheaded development, implementation and administration of Quality of Life
program; including comprehensive training of new Quality of Life Directors
 Strategically designed and launched full-time chaplaincy program for Nashville facility,
substantially boosting resident/community relations.
Quality of Life Director, Life Care Center of Cleveland, Cleveland Tennessee 2003-2005
 Effectively created and administered resident programs incorporating a wide range of
activities for 163 bed long term care facility.
Third Shift Terminal Manager, Calhoun Transportation Service, Calhoun, TN 2000-2003
 Managed broad areas of shift operations for large transportation company with fleet of
150 trucks.
 Logistics and scheduling through human resources and customer servicing.
Manager, Wal-Mart, Inc., Cleveland, Tennessee 1994-2000
 Progressed through management positions spanning Grocery Manager, Department
Manager and Inventory Control Specialist.
 Demonstrated talent for rapidly adapting skills to changing roles.
 Recognized by Store Manager for expertise in strategically analyzing, troubleshooting
and resolving complex operational performance issues spanning personnel and
customer servicing through inventory control and quality assurance.