This document contains a resume for Kaone Mpebe. It includes her personal details such as name, date of birth, nationality, and contact information. Her education is listed, including an Advanced Diploma in Business Information Systems from ABM University College from 2011-2013. Her work experience includes roles as a Contact Centre Agent at Botswana Telecommunications Corporation Limited from 2015-present and as an IT Officer at the Ministry of Minerals Energy and Water Resources in 2009 for 6 months. She also lists her computer, communication, analytical problem-solving, and personal organization skills. Hobbies include surfing the internet, traveling, and reading. References are provided.

1. KAONE P MPEBE
P OBOX 26332
GABORONE
MOBILE:(+267)71202605
Email: kaonempebe@yahoo.com/kmpebe@mri.co.bw
PERSONALDETAILS:
GENDER: FEMALE
DATE OF BIRTH: 06/10/1986
NATIONALITY: MOTSWANA
ID NUMBER: 163020611
MARITALSTATUS: SINGLE
LANGUAGES: ENGLISH AND SETSWANA
PERSONALMOTTO
‘’Great achievers do not wait for the right opportunity, they make the right opportunity’’
PERSONALPROFILE
I am a successful entrepreneurial goal driven individual who is focused to further her success in
a challenging environment.
EDUCATIONAND TRANING
2011-2013: ABM UNIVERSITYCOLLEGE
Qualification: ADVANCED DIPLOMAinBusiness informationsystems
2004-2005: LEDUMANG SENIORSECONDARYSCHOOL
31 POINTS
DEVELOPED SKILLS
ComputerSkills
• I am comfortable with working Microsoft Word, Microsoft Excel, pastel and other
applications including internet browsing.
CommunicationsSkills

2.  I have and still developing my presentation skills through essay writing, report
preparation and presentation sessions in my on the job training.
Analytical problemsolving
As part of my diploma and my on the jobtraining I was and required to take a problem, whether
theoretically or practically,identify the key components and principles of the matter and come
up with logical solution
Personal Organizationandtimemanagement
learnt the importance of prioritizing competing demands at busy times by setting myself
achievable goals. Strong believer and enforcer of meeting deadlines
WORK EXPERIENCE
2015-CURRENT: MED RESCUE INTERNATIONAL
CONTACT CENTRE AGENT AT BOTSWANA TELECOMMUNICATIONS CORPORATION
LIMITED
 Obtains client information by answering telephone calls; interviewing clients;
verifying information.
 Determines eligibility by comparing client information to requirements.
 Establishes policies by entering client information; confirming pricing.
 Informs clients by explaining procedures; answering questions; providing
information.
 Maintains communication equipment by reporting problems.
 Maintains and improves quality results by adhering to standards and guidelines;
recommending improved procedures.
 Updates job knowledge by studying new product descriptions; participating in
educational opportunities.
 Accomplishes sales and organization mission by completing related results as
needed.
2009: MINISTRY OF MINERALS ENERGY AND WATER RESOURCES
(6 MONTHS ATTACHEMENT)
IT OFFICER
 To respond and resolve incidents involving information systems

3.  Call logging
 Provision of assistances to users to enable them to make effective use of such
systems and equipment in support of agreed IT service levels
 Inventory management
2009-2011:BOTSWANALAND BOARD AND LOCALAUTHORITIES WORKERS UNION
ADMINISTRATION ASSISTANT
 Collecting capturing data onto computerized management information systems for
accounting
 Writing and issuing cheques Printing, faxing and photocopying essential documents
 Filing all documentations in their respective files
 Cheque acquisition
 Manage the debtors and creditors ledgers
HOBBIES & INTEREST
 Surfing through the internet
 Meeting of all walks
 Travelling
 Reading
REFEREES
MR D. BANNO
IT manager
M Private Bag0018
Gaborone,Botswana
Phone:365 6600 (work:365 6600 (work)
M.M KENNETH
Student welfare officer
ABM University College
Private bag 003311
Gaborone, Botswana
Phone; 395 6837 / 318 4431
Email; info@abmuc.ac.bw

4. EWETSE BETHIA
CEO
BLLAWU
PO Box 2011042
Gaborone, Botswana
Tel; 3932399/3165277 (work)
NEO MAUNGE
Contact Centre Supervisor
BotswanaTelecommunicationsCorporationLimited
P O Box 700 Gaborone
Email:neo@btc.bw