Juan Carlos Rosa Resume2
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Juan Rosa is seeking a position to utilize his experience in administrative services and customer service. He has a Bachelor of Science in Criminal Justice and is state licensed for Health & Life Insurance in all 50 states. His most recent experience includes working as a bilingual benefits counselor where he advised clients on health, life, disability and supplemental insurance plans. He also has experience in accounts receivable billing and customer service at Health Connector Dell. Rosa aims to deliver excellent service and apply his knowledge and skills, which include fluency in Spanish and proficiency in Microsoft Office.
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Juan Carlos Rosa Resume2
- 1. Juan Rosa juanrosafdez@gmail.com | 617.838.6861 OBJECTIVE: To deliver excellent administrative service and apply my experience and knowledge. EDUCATION: State licensed for Health & Life Insurance in all 50 States. Bachelor of Science in Criminal Justice, pending graduation University of Massachusetts, Boston, MA RELEVANT EXPERIENCE Mercer Market Place, Norwood, MA October 2014 – Present Bilingual Benefits Counselor Accurately review and provide benefits information with members regarding their health insurance plan summary, including Life, AD&D, STD and LTD. Inform clients of wellness incentive program and other supplemental insurances, which consists of accident insurance, critical illness and hospital indemnity. Counsel clients on COBRA, ERISA, and HIPAA regulations. Provide any assisting enrolling members in their benefits. Responsible for solving comprehensive issues regarding the member’s benefits. Health Connector Dell, Boston, MA Nov. 2013–October2014 Accounts Receivable Billing Specialist & Customer Service Representative Enrollment and billing of Health Insurance of Massachusetts State programs. Responsible for investigating payment checks without names or insurance ID and apply them to their respective subscriber account. Collaborate in teams to produce quality reports and attend staff meetings. Served as a resource to other team members for billing questions and processes. American Income Life Insurance, Burlington, MA May 2013 – July 2013 Life Insurance Agent & Supervisor Contacted clients to offer the insurance products and show various options for insurance coverage. Collected medical record data and collected oral swaps for health insurability purposes. Handled personal client medical information in a confidential and organized matter. Attended weekly staff meetings and submitted written reports to General Manager. Participated in daily trainings and recruiting practices. OTHER WORK EXPERIENCE Fernandez Liquors III, Roxbury, MA February 2008 – October 2014 Sales Associate Received invoices and processed supplies from arriving merchandise to update system inventory Handle concerns and complains in person or via phone when manager was unavailable. Greeted customers, promoted available sales and deals and managed the cash register. SKILLS Spanish fluent. Strong organizational and multi-tasking skills. Excellent communicator. Microsoft Office. Ability to work in diverse client populations with a positive attitude and ethical behavior