Mr Joshua Preston is applying for a new position and has provided his resume. He has 7 years of experience in retail and hospitality, currently working as a supervisor at The Hilton Hotel for the past 3 months. Prior to that, he worked as a Bar Supervisor at Rift&Co for nearly 3 years. He has strong customer service skills, is experienced in training and coaching others, and enjoys developing new recipes. He is also a qualified swimming teacher and coach.

1. Mr Joshua Preston
76 White Edge Moor, Swindon
SN3 6LU
07785908351
preston6670@hotmail.co.uk
Profile
I have been working in retail/hospitality for seven years, so I know how important it is to give good
customer service. In my line of work, I deal with customers on a daily basis.
In my current role, at The Hilton Hotel, I have been a supervisor for three months; I have learnt to deal
with hospitality requirements and customer complaints in a professional manner. As supervisor, I am in
charge of training new and current members of staff and I also take part in the recruitment process. I am
also trained as a proffesional cocktail masterclass teacher.
I have a keen eye for sales; I find the process of selling an item to a customer very exciting and I am
mostly successful in my sales. I also enjoy being an inventor; I have created two cocktails that are now
favorites on the cocktail menu, which covers nine bars across the country.
Additionally, I qualified in 2011 as a professional swimming coach and have since then taught children
aged between 3 and 8, how to swim.
Experience
Hilton Hotel March 2015- Present
Food and Beverage Supervisor
In the past three months whilst working for the Hilton I have experienced a different side of hospitality and
customer service. I have learnt how to run a restaurant and a bar in a busy environment, I have also
taken part in the running of weddings and events making sure they run smoothly. One of my main duties
is to cash up the money that was taken from the bar and restaurant on a daily basis and be highly
involved with staff training and deciding potential internal candidates for promotion.
Rift&Co, Swindon November 2012 – March 2015
Bar Supervisor
I have good communication skills and consider myself a people person. I have gained vast experience of
working in a team, through school and my past and present job roles. I believe I am an approachable and

2. friendly person, because I am currently seen as the go to guy when there's a problem in my current job.
My biggest achievement has to be creating the two cocktails and having them acknowledged as my own
creations. I also believe it was a great achievement working my way up to the position I currently hold
now, from starting at the bottom at Rift&Co as a glass collector and within a year being promoted twice to
the role of Bar Supervisor.
Copy Color, Swindon November 2011 – September 2012
Print Finisher
As a print finisher, I was in charge of printing customer’s artwork and giving then their desired finish, for
example, a leaflet. I was trained in wire binding, mounting, sealing, creasing, booklet making,
encapsulating, printing and trimming.
Swim Safe UK, Swindon January 2011 – November 2012
Swimming Teacher
In my role at Swim Safe UK, I was employed as a Level 1 Swimming Teacher. I was responsible for up to
seven children at a time and teaching them to be water confident and eventually how to swim.
Tesco, Swindon July 2008 – April 2011
Customer Assistant
This was my first job, fresh out of school I started off on the checkouts, scanning the customer's
shopping. I later expanded my knowledge by being introduced to other roles such as the petrol station,
when I eventually became eighteen. It was my self and one other person in charge of running the
forecourt. I had to authorise the sale of petrol, cash the money up at the end of shift and abide by the law
when it comes to the sale of cigarettes and the lottery. The most important thing I gained while at Tesco,
was the importance of giving excellent customer service and how to achieve this, through effective
communication and listening to their needs.
Education
New College, Swindon September 2009– June 2011
Public services A level Distinction, Merit, Merit
Btec
New College, Swindon September 2009– June 2010
English C
GCSE
New College, Swindon September 2008– August 2009
Public Services GCSE Merit

3. Btec
St Joseph's Catholic College, Swindon September 2006– July 2008
Three GCSE’s A-C
Interests
I am a keen sports person, I organise a five a side football team that plays three times a week, I am an
active gym member and I enjoy swimming competitively, which I have only recently retired from due to
work commitments.
References
Referee
Mr Danny Mason
General Manager
51-53 Bridge Street, Swindon, SN1 1BL
01793 53993
Referee
Mr Keith D'Arcy Ryan
Business Director
Unit 5, Callenders, Paddington Drive, Swindon, SN5 7YW
01793870022