This candidate has over 10 years of experience in customer service, coaching, and management roles. Their experience includes senior team coaching at Xerox where they directed agent development and assisted with performance issues. They also have experience as a team lead at Xerox where they facilitated training improvements and assessed team member skills. Additionally, they have worked in food service and as a direct support professional.

1. | 504-317-4318 |
SKILL
HIGHLIGHTS
ABILITIES
WORK
EXPERIENCE
11/2012 to 07/2014
04/2012 to 07/2012
11/2014 to 05/2015
SAUCEDA
Bilingual- Fluent Spanish Power Point
Microsoft Word 10 key
Excel POS Register
Outlook AS400
Excellent written and oral communication skills
Strong people management and development skills
Results oriented with ability to manage change while creating a
positive environment
Coaching skills using positive, respectful, and clear communication
Strong analytical and problem solving skills
Team Player,willing to take on additional responsibilities as needed
Senior Team Coach
Xerox - Greeley, Colorado
Direct and promote agent development, encouraging and assisting with
career path interest
Conduct agent assessments regarding performance expectations
through feedback and coaching
Assist agents having difficulty locating a resolution for members
Investigate and file fraud waste and abuse insurance claims
Receive member requested escalations placing necessary system
overrides
Train agents on customer expectations,resolving customer concerns
quickly and accurately
Work with other department representatives to resolve complex
customer inquiries quickly and efficiently
Team lead
Xerox - Greeley, Colorado
Facilitated, coordinated,collected feedback,for training improvement
Administered assessment tools and metrics to assess skills of team
members
Motivated and coached team members to meet corporate standards
with individual performance expectations
Proactively maintained knowledge of most recent policy and procedures
Acted as interim Supervisor as needed
Assistant Cook/ Dishwasher
EDIES RESTURANT - Fairmont,Minnesota
Prepared food of consistent quality following recipe cards and production
and portion standards
Assisted in prep work of vegetables and condiments
Gathered all dirty dishware,rinsed and stacked in dish racks
Manually polished all silver, stainless steel and pewter
Unloaded deliveries,accounted for ordered itemsby comparing packing
lists to actual items received
Assisted the stock room sorting and storing of delivered goods
Direct Support Professional
SHILOH’S HOPE
 Assisted in financial information regarding clients
 Provided clean environment for clients
 Transported clients to various places
 Created staff meeting materials
JONATHAN
Jonathan.Sauceda@outlook.com

2. Fairmont High School
Fairmont, Minnesota, US
EDUCATION AND TRAINING