Joaquin Iglesias has over 10 years of experience in healthcare management, sales, and customer service. He is currently pursuing a Bachelor's degree in Business Administration with a concentration in Health Services Management from DeVry University. His resume highlights his strong skills in patient relations, Microsoft Office, EMR systems, HIPAA compliance, coding, and billing. He is fluent in both English and Spanish.

1. Joaquin Iglesias
7683 W. Forest Preserve Ave.
Chicago, IL 60634
joako.iglesias89@gmail.com
(773) 946-9008
SKILLS Management experience. Sales experience. Strong patient relation experience. Microsoft Office
and othercomputer software skills. Understanding with EMR and CRM such as Medact, Highrise,
Zoho, Greenway. Experienced in HIPPA, ICD-10 coding, billing Medicare, Medicaid, and other
private insurances. Fluent in Spanish. Budget and deadlines experience. Public speaking.
EXPERIENCE Oak Street Health Chicago, IL March 2015 – Present
SeniorOutreach Associate level 3
 Added more than 400 new patients with 81% showrate to the clinic the first year.
 Promoted from OA to SOA on the first three months and to SOA level two the first year.
 Promoted to the first ever SOA level three and with it, the responsibility to train otherfellow OA.
 Led OA team across budget for the last consecutive year.
 Consistently keep a 30 call per day minimum.
 Did public presentations on OSH, health related topics, and Medicare Maze.
 Proficiently enter patient information in EMR and CRM. Checked insurance eligibility.
Dietitians At Home, Inc. Chicago, IL June 2013 – February 2015
OperationsManager
 Managed therapeutic shoe department, overseeing two customer service representatives and two
therapeutic shoe fitters.
 Grew business by increasing shoe deliveries by 25% in 2014.
 Negotiated a 13% discount on every therapeutic shoe purchased.
 Fostered strong relationships with referral sources including physician offices, home health
agencies, and mobile doctorgroups.
 Experience with billing; including Medicare part B and commercial insurance companies.
 Participated in formulating a budget for potential growth in 2013, 2014, and 2015.
 Responsible for recruiting, interviewing, and training new staff.
 Accountable for all the purchasing and tracking of inventory on therapeutic shoes.
 Went through ACHC accreditation to start new Medical Supply company.
Dietitians At Home, Inc. Chicago, IL April 2012 – June 2013
Certified Therapeutic Shoe Fitter
 Accountable to deliver 90% of shoes to patients on the first visit.
 Fitted eligible patients in their homes to assess forappropriate size for therapeutic shoes.
 Attended health fairs, in-services, and senior-living facilities to fit seniors for therapeutic shoes.
 Responsible for obtaining ten new patient referrals in addition to daily duties of therapeutic shoe
fitter.
Bacci Pizzeria Chicago, IL May 2009 to April 2012
Manager
 Directly responsible for 11 employees including cashiers,runners, delivery drivers, and cooks.
 Opened and closed the restaurant performing daily tasks such as counting all money in cash
register, set up pizza oven and bar, and ensuring restaurant maintained adequate sanitation.
 Managed all payment transactions and reported daily earnings.
 Trained all new employees and in-serviced them monthly on topics such as cross-contamination,
customer service, and sanitation practices.
 Formulated new staffing schedule weekly.
EDUCATION DeVry University Chicago, IL Expected Graduation 2017
Bachelor’s in Business Administration, concentration: Health Services Management
Wilbur Wright College Chicago, IL May 2013
Associate’s Degree in Applied Science, concentration: Computer Information Systems
Associate’s Degree in Arts