The document discusses the challenges that arthritis patients face when choosing treatment options and how helplines can help support them. Some of the treatment options mentioned are prescribed medication, complementary treatments, diet, exercise, and surgery. The unpredictable nature of arthritis combined with painful symptoms and disability can make decision making difficult. Many callers to helplines seek information to help cope with pain. Helplines aim to help the process of choice by centering the individual, listening to understand their perspective, responding to their needs, and giving them time. This partnership approach can support medical consultations by providing more personalized attention, information, and enabling decision making.