Jerry Howell is an experienced problem solver with over 25 years of experience in various technical roles. He has a background in HVAC maintenance, project management, business ownership, customer support, and technical training. Howell has a bachelor's degree in business administration and an associate's degree in electronics technology. He is Microsoft Certified Professional and has received numerous awards and kudos for his work.

1. Jerry Howell
Problem Solver
Thorough Dedicated Resourceful Experienced
Strengths
……..…trouble shooting, problem solving, communicating and interacting……….

2. Employment History
 2008 - Huntington Ingalls Pascagoula, MS
HVAC Maintenance Electrician
 2006 - 2008 Quicklink Audio Video Shreveport, Louisiana
Project Manager
 2003 - 2006 Ambiance Digital Media Services Bossier City, Louisiana
Owner
 2002 – 2003 AV Express Shreveport, Louisiana
Market Manager
 1997 - 2001 Data General & EMC2 Duluth, Georgia
Customer Support Center Consultant
 1993 - 1997 Rayco Supply Mobile, Alabama
Service Manager
 1989 - 1993 Quality Micro Systems (QMS) Mobile, Alabama
Tech II, Q.C. Inspector, Operator

3. Selected Accomplishments
• Provided computer and networking support.
• Interfaced with customers via phone and field service to resolve problems with workstations,
servers, printers, tape products, and disk storage products.
• Utilized Microsoft Office, Power Point, DOS, Windows, Unix, PC Anywhere, various diagnostic
software programs, and other applications.
• Became a MICROSOFT CERTIFIED PROFESSIONAL and a product specialist.
• Contributed to and utilized a Knowledge database and maintained a call log.
• Exceeded goals of a 30-minute response time and a 50% direct connect rate to achieve a 97%
customer satisfaction rating for our customer support team.
• Sustained a strong work ethic, taking after-hours calls and working Holiday and stand-by duty.
• Utilized challenges as learning opportunities and handled priority changes calmly and effectively.
• Administered time tracking and scheduling approvals. Supervised and trained other employees.

4. Education
• 1993 Faulkner University Montgomery,
AL B. S. in Business Administration
honors 3.64 avg.
• 1987 Jones County Junior College
Ellisville, MS A. S. in Electronics
Technology
• 1993 Learned Functional American Sign
Language

5. Training & Certification

6. Awards & Kudos

7. Diplomas

8. Contact Information
Jerry Howell
3013 Jack’s Road Gautier, MS 39553
228-233-0216
jhowelljr@hotmail.com
http://www.linkedin.com/pub/jerry-howell/7/b87/149
http://www.slideshare.net/jhowelljr/jerry-howellweb