HCLT Whitepaper: Responsive Efficient Customer- focused Creating Value Across The Supply Chain

Authors
Rakesh Churiwala
Sameer Nagpal

FEBRUARY 2012

Creating value across Supply Chain

Abstract
The consumer services industry is changing fast and becoming a lot more
competitive. Rapid technology changes combined with a hyper
connected and evolving consumer, means that organizations need to be
able to respond to these changes fast, and ensure a more dynamic decision
making process.

One of the key strategies organizations will need to adopt to survive and
flourish in this environment, is to optimize supply chain planning to
maximize return on investment.

An effective supply chain strategy will be imperative to not only address
market challenges but also proactively meet fluctuations within the
demand and supply chain. At HCL, we understand these challenges and
the risks and provide solutions that enable Retail organizations to
accelerate revenues and profits. By leveraging in-depth industry
knowledge and insights, HCL provides end-to-end solutions that
optimize processes across critical business functions such as merchandise
planning, demand planning and replenishment. In addition, our
solutions can be integrated with the core business processes to ensure that
the business stays in line with the customer’s need.

Some of the key industry trends in Supply Chain:

?Customer-driven responsive supply shain
? connected supply chain
Shelf
? analytics
Shelf
?Demand synchronization
?Collaboration on forecasting and store replenishment

These will be looked at in detail later.

Target Audience
This whitepaper focuses on the key industry trends and challenges and
how HCL’s service offerings delivered through the Supply Chain Center
of Excellence helps address these changes.

2 © 2012, HCL Technologies. Reproduction Prohibited. This document is protected under Copyright by the Author, all rights reserved.


This paper is targeted at professionals across the consumer services,
supply chain, logistics and manufacturing industry such as:

?Operations/ retail business managers
?Business and/or technology consultants
?IT professionals

Changing Landscape
Increasing globalization of the supply chain and shortening product
lifecycles means organizations will have to optimize their supply chain
planning to maximize the return on investment. Getting the right
product, at the right place, at the right time, and at the right price has
become a basic necessity. Apart from these business challenges,
organizations today are struggling to keep IT costs under control. Adding
to this challenge is the lack of standards in a complex, highly customized
IT environment, which leads to integration difficulties and makes any
additional development cumbersome and expensive.

The critical risks organizations face today:

?Product complexity
?Shortening of product life cycles
?Extended supply chain
?Managing multi-channel operations
?Process complexity
? demand volatility
High
?Increasing lead times
? sales and brand erosion due to stock outs
Lost
?Highly competitive and margin sensitive industry

It is vital to respond to these challenges and proactively meet fluctuations
within the demand and supply chain.

Organizations can tackle supply chain challenges with the following
strategies:

?Flexibility, scalability and integrated supply chain processes to
manage the consumer-centric global supply Chain.
?Optimizing decision making processes across the supply chain
by addressing the dynamic nature of demand, sub-optimized
plans, and sub-standard customer service levels.
?Optimizing distribution and production planning with an
enhanced Sales & Operation Plan (S&OP).
?Collaborative visibility into all critical functional areas for
comprehensive optimization of processes
?Planning that is integrated and executable with total demand
visibility.



?Leverage and extend the value of the current transaction system
and seamless integration of the supply chain solution with the
ERP or legacy system.
?Improve the customer service level, order fill rate, inventory
availability and asset utilization.
?Decrease safety stock and overstock to optimize inventory and
carrying cost

Key trends across the supply chain and new
strategies to keep pace:

Customer Driven Responsive Supply Chain
HCL offers a complete supply chain planning and optimization
specialized suite with the right capabilities to enable a customer driven
value chain. A customer driven supply chain begins with the right
insights into the buying behavior. It also provides one view of demand to
drive every single plan within an enterprise and across the value chain,
ultimately enabling synchronized decisions by all stakeholders from
manufacturing, distribution to store operations.

Integrated Business Planning
Collaboration

Logistics
Demand

Supply

One Synchronized View
Collaboration, Visibility and Monitoring

ERP

Shelf Connected Supply Chain
The objective of collaborative planning at the shelf for both retailers and
manufacturers is to serve the consumer at an optimal cost.

This process calls for the retailer to conduct macro-level floor planning to
determine the amount of shelf space required by supplier. This will help
in quick responses to consumer choices at the shelf and across all buying
channels. A shelf connected supply chain allows both manufacturers and
retailers to maximize revenue, eliminate stock outs while removing any
additional cost across the supply chain. To do this effectively, the
industry needs a new breed of technology that can be scaled up cost-
effectively to handle vast amounts of data across the value chain to drive
accurate decision making. Organizations today are taking on new



processes that connect the virtual shelf to the entire supply chain,
enabling them to develop localized assortments, shorten cycle times, set
profitable flow strategies, reduce inventories, trim costs and improve
shelf availability.

Collaboration on Forecasting and Store
Replenishment Strategies
Retailers frequently come across large gaps in order patterns resulting
from their decision to change service levels, safety-stock settings, lead
times, transportation modes and order parameters. Collaborating around
replenishment policy and store-level forecasts allows both the supplier
and retailer to better manage merchandise flow.

Shelf Analytics
Retailers today are not just leveraging historic data, but are adopting new
practices and solutions to analyze the shelf with an eye on the future.
Root cause analysis to identify phantom/ghost inventory, inappropriate
ordering parameters, inaccurate demand forecasts, insufficient shelf-
space allocation and poor in-store execution is conducted to identify
which items are likely to be out of stock. Leveraging this information,
manufacturers can collaborate with retailers to adjust forecasting and
replenishment parameters, and correct inventory inaccuracies.

HCL Offering

HCL’s JDA Practice is a hub for knowledge sharing and capability
building in domain areas such as retail, CPG, manufacturing,
pharmaceuticals and automobile industries and for specific JDA product
suites around supply chain planning, merchandising, store operations,
category management, etc. In the product-based service offerings, HCL’s
JDA Practice has been both fast and extensive, and is offering much-
needed flexibility, productivity, cost and resource efficiency to
companies in managing their branching global businesses. The solutions
are focused on implementation, migration, health checks, application
support and maintenance, and integration and development around
supply chain planning and retail solutions.



HCL works with industry specialists and customers through our Centers
of Excellence in supply chain. Our involvement in the industry ranges
from improving supply chain efficiency, streamlining store operations,

Post Implementation Support
Analysis Design Build Deploy Operate
Prototyping CRP
Acceptance
Gap Fit
Walkthrough
Analysis Technical Integration Support
Design Testing
Deployment
Requirement
& Training
s Gathering
Business Unit Testing
Production
Project Model Set-up
Planning Design Customisation

ement
Project Manag

managing merchandise, maximizing customer loyalty to
conceptualizing, building and managing eCommerce capabilities.

Benefit led Implementation

Application implementation for our customers is one of the key
highlights of our supply chain practice. The implementation begins with
a Business process analysis and reengineering, followed by the Design of
Application which is aligned to the Business Processes. The aim of the
implementation is to maximize usage of the standard features of the
application, thereby restricting customization.

HCL has done many green-field implementations of JDA applications,
with the standard implementation methodology. We also shorten the
implementation cycle using the Solution Accelerators and Frameworks
developed by our Center of Excellence.

De-risk Upgrade / Migration of JDA Solution

The upgrade / migration process starts with understanding the business
processes of the customer and then aligning them to the features of the
application. The processes are classified as (a) Standard processes handled
through the standard functionality of the application, including the
extensions and (b) Non Standard processes, where some development is
required to deliver the functionality. The objective is to keep
customizations to the minimum. The migration framework includes the
latest checks and analytics to ensure that the business processes are
configured in the right manner. HCL has an experienced team to develop
accelerators and frameworks that shorten the entire lifecycle of the
implementation / upgrade.



JDA Supply Chain Planning & Optimization Upgrade Framework

Upgrade from 7.1 to 7.7

y
log
Demand Planning
Forecasting Algorithms (FMCG/ Specialty Products/Retail) ?

do
Me OE
tho
Bulk New Product Introduction ?

C
gra JDA
Demand Classification ?

de
Demand Planning & Decision Support Workbench ?
Functional
Exception Graphs ? Upgrade

Up
Capture impact of events in Demand Planning ?
Reconciliation top-down & bottom-up (Special Features) ?
Tune Algorithms Automatically (Based on History) ?

Introduction of New Calendars for Supply Chain Planners ?
Smart & Informative Planning Workbench ?
POC
New Enhancement in Consumption of Demand ?

?
Replenishment Planning

Promotional SKUs (Supersession & Supplement Order introduction)

Better Handling of Display & Presentation Quantity ?

Constrained Planning to Aid Transport & Warehouse Management ?

Constrained Production Planning ? Technical
Statastical Safety Stock Process ( Automated SS Calculation) ? Upgrade

nt
me
Order Pegging (Supply Demand Linking - For Planner's View) ?

ge
Ability to specify ASAP shipping ?

na
Ma
Better Control for Planning & Management of Perishable Items ?

m
Advance Features for Priority Based Demand Allocation ?

gra
Fair-share Distribution on Equal Priorities of Orders ?

Pro
Option to Allocate Reserved On Hand ?
More Constrained Based Replenishment Planning ?

Pre-upgrade
Automated Migration
Scripts
Quick Data
Setup for POC
& Post-upgrade
Training
Template
Accelerators
checklist

Solution Differentiator

The “EZUpgrade™” framework is the perfect fit for the upgrade
landscape as it incorporates the following capabilities:

?Besides being a technical upgrade, it increases the benefits for the
customer by focusing on the business assessment, evaluation,
business process redesigning, migration and program
management etc.
? It leverages the Upgrade Methodology, ensuring faster go-live
and quicker return on investment on JDA upgrade projects.
? It leverages the JDA Center of Excellence (CoE) repository of
tools that facilitates seamless upgrade and minimizes business
disruption.
The “EZUpgrade™” framework offers the following benefits:

?Reduction of the upgrade cost and overall time span as compared
to a standard approach
?Accurate time and cost estimates at an early stage of the upgrade



?Estimation of the required effort is more accurate due to better
visibility of the upgrade process
?Expedites the scoping and effort estimation
?Smooth execution of the upgrade project by leveraging
Knowledge base, Checklists and best practices. User-friendly,
easy-to-use templates and accelerator to reduce manual activities,
thereby reducing the overall effort and time.
?Accelerator of Quick Feature list comparison between various
versions of application which help to evaluate the application
feature and function to be implemented.

Some success stories:

?Migrated Manugistics Demand, Fulfillment, Collaborate,
Delivery Manager for an Electrical Goods Retailer in UK from
version 7.1 to 7.2.2.
?Migrated all the modules of Manugistics Demand, Fulfillment
and Collaborate for a furniture retailer in Europe from version
6.x and DPEE to 7.4.2

Improve Supply Chain Performance by HCL Health-check / Package
Evaluation

Companies must maintain the IT infrastructure for sustained stability
and to optimally support their business. In this context, HCL carries out
periodic assessments of the implementation to enable maximum
utilization.

By leveraging leading retail industry best practices, functional expertise
and extensive experience across the JDA suite of products, HCL enables
retailers to transform their highest-value business processes, improve
their business performance and maximize return on investment on the
JDA suite. The following steps will help optimize the JDA system:

?Functional / technical assessment
?Tailored training
? module implementation
New
?Bolt-on and enhancement
?System performance
?Re-implementation



HCL performs health checks to align JDA applications with business
processes and to ensure the technical health of the applications. Below are
a few examples:

?Performed health check for a large, Global food and
confectionary company in the United Sates.
?Evaluated the supply chain package between JDA and the Oracle
suite of products for a chemical manufacturing company based in
the United States.
?Evaluated the package selection process (in the context of total
cost of ownership) and delivered a comprehensive report on
product selection.

Benefits:

?Health check recommendations to optimize batch processes
results in:
?Decrease in end-user wait time by 31%.
?Reduction in batch time by 12% - 15%.



Application Support and Maintenance (ASM)

The JDA practice provides a mature onsite/offshore model for ASM. For
example, HCL is currently supporting two of the largest Manugistics
implementations in Europe. This covers support of Manugistics version
7.2.2 and 7.4.2. In the past HCL has supported almost all the versions of
JDA applications from version 6.x to version 7.5.

Integrated
Delivery
Process Model
& Services
Methodology

SLA Management Tools, Technology
Framework &
& Infrastructure
Reporting

Engagement &
Project
Governance

HCL brings proven onsite/offshore model and in-depth knowledge of
JDA products has helped in major customizations.

Benefits:

?Manugistics specific batch reporting tools that ensured 99% up-
time of batch processes.
?Developed reusable scripts that resulted in effort savings of ~225
Man Hours.
?Adaptors on the JDA Manugistics suite of products – Demand
Fulfillment, Market Manager and Collaborate.
?Developed Indian Taxation as shelf ware, standard interfaces to
SAP/Oracle financials, and RAPID implementation framework
to bring down TCO.
? an integration layer on Oracle PL/SQL for the Manugistics
Built
suites of applications for a furniture retailer in Europe. This was
done by eliminating point-to-point interfaces and moving into a
subscription/publish based integration layer.
?Supporting new developments on Manugistics version 7.x –
Store Replenishment Planning, Days of the Week, Lost Sales,
New Capacity Planning, Global Replenishment Planning, etc.



The HCL Advantage
HCL is the first Indian IT vendor to forge a global strategic alliance with
JDA in the space of professional services, product engineering, software
license sales and GTM. HCL has formed a dedicated practice for JDA
solutions, with more than 120+ consultants in domain, functional and
technical areas. The practice is also backed by over 2500 retail consultants
across various capabilities. HCL provides end-to-end consultancy,
implementation, upgrade, rollout, training, development, maintenance
and production support services on the JDA suite of products across
geographies. The services are provided on JDA’s supply shain solutions –
Manugistics and i2, Merchandise Management System (MMSi) and In-
store solution (WinDSS).

HCL and JDA both have a strong Asia Pacific focus and have executed a
large number of green field implementations in India for big retailers like
Shoppers’ Stop, Essar Group, Piramyd (IndiaBulls), Heritage, and House
Full. Extensive experience in JDA has helped HCL serve various
lifestyle, specialty retailers and CPG companies such as Dixon, IKEA,
Timberland, GSI Commerce, Heinz and Reckitt Benckiser.

Solutions Subject Matter Expertise
1
Demand
Management
J
D
Fulfillment Implementation Product Version A
2
Management Services Upgrade
3
Sales & Operations A
Planning
Application l
Integrations & l
4 Merchandising
I
Development a
5 Store Operations n
Product Application c
Category
6
Management
Evaluation and Support & e
Health Check Maintenance
Production Planning
7
& Scheduling D
o
Inventory m
8 a
Optimization Hi-Tech Tele I
Auto & Mfg Life Sciences Retail & CPG
Communication n

JDA Practice Highlights

? was the first Indian IT vendor to forger a global strategic
HCL
partnership with JDA in 2005 and this partnership is still running
strong.
?Strong relationship with JDA in the space of professional
services, product engineering, software license sales and GTM,
worldwide.
? Indian IT vendor to have worked with JDA on product
First
engineering / development space – “E3-Pro”, Java POS, JDA
MMS and bolt-on on Manugistics Fulfillment.



?Trained Consultants in domain, function and technology
?Proven maturity to deliver optimized cost/value
implementation services
? realization of product features with a framework for Rapid
Early
implementation
? movers in helping IKEA upgrade Manugistics version 6.x
Early
to 7.4.2. This happened within a few months after JDA launched
Manugistics version 7.4.2.
?Library of extensive plug-in features: Indian Taxation, Integrated
Customer Order Management, Serial Number Tracking, OTB,
Serial Number Tracking, Financial Interfaces to SAP and
Oracle, etc.
?Developed reusable components and an implementation
framework that can be deployed to shorten the implementation
life cycle and the upgrade project cycle.
?300+ person months of experience in development and
enhancements on JDA products

Business Benefits
Through HCL’s proven methodology and deep industry knowledge,
manufacturers and retailers can achieve the benefits of higher turnover,
improved margin, optimized inventory and service levels and reduction
in cost. Business benefits can be achieved in the following areas:

?Synchronized demand and supply plans to result in higher
turnover.
?Consumer insights to determine the right products to be
included in assortments, right pricing, and appropriate planning
for different locations to improve the top-line and margin.
? ability to sense demand signals all the way to the store and
The
hence bring forecast accuracy improvements and better in stock
levels.
?Optimized local market assortments for each retail store leading
to a significant reduction of total supply network inventory and
less out-of stock situations.
? real-time analysis capabilities for demand and supply that
Near
allows retailers to gauge impacts of trade promotions, consumer
marketing activities, seasonality, and new products.

Case Study:

HCL helps a Global furniture retailer to revitalize its supply chain

The Global furniture retailer, with an annual turnover of € 22.7 Bn, is the
leading market player with more than 300 stores in 30+ countries. Its
supply chain spans across geographies, with China, Poland, Italy and



Germany contributing to over 50% of the total procurement. The
furniture retailer needed to balance the pressure on lead times and
optimal inventory level while maintaining reasonable flexibility within
the supply chain. This also translates into the need for effective demand
and supply planning, and visibility across the supply chain.

To support the complex supply chain planning process, the retailer used
JDA Supply Chain suite of solutions, such as:

Global Requirement
HCL helps customer in leveraging Planning
JDA/Manugistics Center of
Excellence for their Supply Chain
area. Supply Chain Planning Information Exchange
(Integration Layer on Oracle PL/SQL)
Store Replenishment Planning

Application Clustering
Support for Demand & Supply Planning
(Demand & Fulfillment v7.x)

Benefits
Support & Maint of Ver 6.x • Development of scarce resources
Development & Support of V7.x ? JDA Consultant (Product
Reduce
(Network Capacity Planning) Company) dependency by 70%
? of resource (50% of total
Lower cost
IKEA COE Setup
are in-house trained)
• -7%
• Cross-skilling (Demand &
Fulfillment) and multi-skilling (DBA,
Migration of 6.x to 7.x
Sys Admin, Technical)

? Demand
JDA®
? Fulfillment
JDA®
? Market Manager
JDA®
? Monitor
JDA®

Business Challenges

?Support growing complexity in business and increasing
operation pressures.
?Complex forecasting model - High demand fluctuations and no
single forecast model for the entire supply chain.
?Changes required in DFU hierarchy to support new ways of
working.
? of a platform to support higher business demands e.g. direct
Lack
deliveries, global replenishment planning and store
collaboration.
?Introduction of new integration solutions to communicate with
external legacy systems.
?Performance management and support challenges such as
multiple legacy applications, longer response and execution
times, and insufficient performance in batches.
?Dependency on high cost JDA resources



How HCL helped - Managed Services

HCL established a Center of Excellence for the Global furniture retailer
to provide services across the JDA suite. The Services were delivered in a
global delivery model, with the offshore resources located in India. HCL
took the ownership of the retaier’s JDA platform and provided the
following services:

?In order to help address the growing complexity of the business
and increasing operational pressures, HCL took up
implementation, upgrade and migration of the JDA modules.
helped address This enabled the furniture retailer to upgrade and
re-implement the JDA Business Solution from an older version
(thin client) to the latest web based solution.
?Support of JDA version 6.x Production environment and the
new Production environment on 7.4.2 - HCL supported all the
JDA environments and version for the retailer. Once the new
version of JDA was into production, HCL ensured seamless
takeover from the implementation team to support the new
production environment.
?Development of integration layer for JDA interfaces - HCL was
involved in moving the retailer from point to point interfaces to
the development of integration layer for JDA applications. The
integration layer - Supply Chain Planning Information Exchange
with was developed using the Oracle platform, with data residing
in Oracle database.
?Infrastructure set up and configuration - The retailer moved
from Oracle 9i to Oracle 10g while upgrading JDA. HCL helped
the retailer in comprehensive infrastructure set up for JDA from
the development and testing environment to the production
environment. HCL also took the ownership of setting up all the
Oracle RAC environments at the retailer for JDA and helped
them set up 4-6 node Oracle RAC clusters, both on Ethernet 10g
and Infiniband.
?Application clustering and performance tuning - HCL provided
services for performing application clustering for JDA
applications and conducted performance tuning to ensure good
application response times and better batch timings.
?Advanced development, testing services and support of the
custom developed environments on the JDA Platform - The
furniture retailer was using the JDA Platform as a tailored
solution for ensuring capacity planning and advanced
replenishment planning. HCL was involved in development of
Global Replenishment and Store Replenishment Planning.
These solutions provided testing services, from the Test Center
set up on JDA Platform, and helped perform System Testing,
Integration Testing and Performance Testing on every solution
they developed.



Value Delivered

The key business benefits of this engagement:

?Improved global view of the business which led to 5-7% forecast
accuracy in decision making
?Streamlined Demand Planning and Replenishment Planning
?Reduced risk of imbalance between commitment and demand
?Improved supply chain visibility and led to better collaboration –
movement towards CPFR
?% YoY productivity benefit through effective incident and
10
problem management.
?Lower TCO as the project was executed in the Distributed
(Onsite-Offshore) model
?Increased batch execution runtime by 20-30%
?Reduction in total incidents by 15% leading to reduced support
expenses
?Reduction in the installation time from 30 man hours to 16 man
hours with least manual intervention through automated JDA
patch installation scripts created by HCL
?Expandable architecture, thus improving maintenance,
scalability and leading to a more efficient system

Real Results:
?Reduced TCO: Reduced cost of implementation, execution, and
maintenance. This was possible due by aligning JDA centers of
excellence, standardizing system landscapes and business
processes; minimizing software installations, and following a
strategy of managed, limited systems customization.
?Customer Focus: Ensuring active customer involvement with the
core team, steering committee, and other stakeholders.
?Manage Performance: This was due to better insights into JDA
product road maps and strategies. Standardizing system setups,
minimizing the use of third-party applications and following
standard upgrade plans also made this feasible.

Conclusion

The major trends and challenges we are witnessing across the industry
have a deep impact on profits and revenues. While changes in the supply
chain process will vary from company to company, they must freeze on
these changes in advance and then implement them in stages. It is also
important to remember that supply chain processes are interrelated,
compelling companies to evaluate how optimization fits into their long-
term solution architectures. An integrated process consisting of a



customer driven responsive supply chain, shelf analytics, demand
synchronization and collaborative forecasting and replenishment will
maximize the revenue, eliminate stock outs with optimized inventory
while reducing cost across the supply chain and improving ROI.

About the authors

Rakesh Churiwala
Deputy General Manager

Rakesh has over 19 years of experience in the retail domain and IT
Consulting. Rakesh is an accomplished PMP practitioner and has been
associated with the JDA practice, since its inception. He has been
instrumental in forging the partnership with JDA, growing the practice
and taking it to the Global level in a short period of time. He has served as
program manager for many JDA projects and his focus over the last few
years has been further developing the JDA relationship and capabilities.

Sameer Nagpal
Deputy General Manager

Sameer Nagpal has over 15 years of leadership experience with Fortune
100 companies in the area of Supply Chain Planning. Sameer is heading
the JDA Practice at HCL and involved in the Delivery to many Key
Accounts in the JDA Area. Sameer is season speaker and many of his
papers are published in India and International forums. Sameer is a
certified Supply Chain Professional (APICS – CSCP). Sameer is an
Engineer in Production and Industrial Engineering and MBA in Supply
Chain Management from NITIE, India.


CUSTOM APPLICATION
SERVICES

ENGINEERING AND
R&D SERVICES

ENTERPRISE APPLICATION
SERVICES

ENTERPRISE
TRANSFORMATION SERVICES

IT INFRASTRUCTURE
MANAGEMENT
ABOUT HCL
HCL Technologies
BUSINESS PROCESS HCL Technologies is a leading global IT services company, working with
OUTSOURCING clients in the areas that impact and redefine the core of their businesses.
Since its inception into the global landscape after its IPO in 1999, HCL
focuses on ‘transformational outsourcing’, underlined by innovation and
value creation, and offers integrated portfolio of services including
software-led IT solutions, remote infrastructure management,
engineering and R&D services and BPO. HCL leverages its extensive
global offshore infrastructure and network of offices in 26 countries to
provide holistic, multi-service delivery in key industry verticals including
Financial Services, Manufacturing, Consumer Services, Public Services
and Healthcare. HCL takes pride in its philosophy of ‘Employee First,
Customer Second’ which empowers our 83,076 transformers to create a
real value for the customers. HCL Technologies, along with its
subsidiaries, has reported consolidated revenues of US$ 3.9 billion
(18,334 crores), as on 31 December 2011 (on LTM basis). For more
information, please visit www.hcltech.com

About HCL Enterprise
HCL is a $6 billion leading global technology and IT enterprise
comprising two companies listed in India - HCL Technologies and HCL
Infosystems. Founded in 1976, HCL is one of India's original IT garage
start-ups. A pioneer of modern computing, HCL is a global
transformational enterprise today. Its range of offerings includes product
engineering, custom & package applications, BPO, IT infrastructure
services, IT hardware, systems integration, and distribution of
information and communications technology (ICT) products across a
wide range of focused industry verticals. The HCL team consists of over
90,000 professionals of diverse nationalities, who operate from 31
countries including over 500 points of presence in India. HCL has
partnerships with several leading Global 1000 firms, including leading IT
and Technology firms. For more information, please visit www.hcl.com

© 2012, HCL Technologies. Reproduction Prohibited. This document is protected under Copyright by the Author, all rights reserved.

HCLT Whitepaper: Responsive Efficient Customer- focused Creating Value Across The Supply Chain

More Related Content

What's hot

Viewers also liked

Similar to HCLT Whitepaper: Responsive Efficient Customer- focused Creating Value Across The Supply Chain

More from HCL Technologies

Recently uploaded

HCLT Whitepaper: Responsive Efficient Customer- focused Creating Value Across The Supply Chain