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IT Intern
VALDOSTA STATE UNIVERSITY
SAUL SPEIGHTS’S PORTFOLIO

Saul Speights
1505 Lankford Drive Valdosta, GA 31601 (386) 365-0362
Apt. 311B sdspeights@valdosta.edu
EDUCATION
Valdosta State University Valdosta, GA
Bachelor of Science, Office Administration and Technology May 2015
WORK HISTORY
Valdosta State University, Division of Information Techonology. IT Helpdesk Intern, January 12, 2015-Present
Domino’s, Delivery Expert, December 21, 2014-Present
RELEVANT EXPERIENCE
Customer Service/Communications
 Assisted students and faculty in the connection of wireless devices to VSU network.
 Troubleshoot connection problem with laptops and other personal devices
 Greeted customers, took orders, and dealt with queries at Domino’s.
 Delivered pizza and sides to customers at Domino’s
 Coached up to 60 youth in a summer football camp
- Resolved conflicts between players
 Provided motivation and leadership to 40 players as captain of the Titletown tigers, Semi Pro Football Team
 Contacted area businesses to donate resources for Fraternity events
 Marketed and promoted blood drive hosted by Air Force ROTC
 Signed autographs and took pictures with Valdosta Hawks, Semi Pro Football Team, fans
Management/Administration
 Provided administrative support to all IT leaders and departments
 Assist in the hiring process of new student assistants for VSU’s Division of Information Technology
 Analyze documents of IT training and find ways to improve them.
 Assist in the receiving, storing, and managing of inventory for VSU’s IT department.
 Handled cash at Domino’s.
 Managed all aspects of certain events for Kappa Alpha Psi Fraternity Inc.
- Recruited volunteers to assist with event
- Secured location for event and established backup plans for inclement weather
 Developed excel database to tack uniform and recruiting item checkout with Air Force ROTC
 Managed income, attendance records, and meeting minutes as Sunday School Secretary.
 Kept accurate, complete records and transactions as secretary of the Lambda Phi chapter of Kappa Alpha Psi
- Conducted correspondence with other chapters and international headquarters
- Accurately reported all records required
HONORS
Leadership Award. Valdosta Hawks, Semi Pro Football Team.
AFROTC High School Scholarship Recipient
AFROTC Det. 172 Honor Flight

ACTIVITIES
Kappa Alpha Psi: Secretary; Creative Media & Marketing: Public Relations Chair; Collegiate Men of VSU; Air Force
ROTC: High School Scholarship Recipient, Blood Drive Staff, Contracted Cadet in Air Force Reserve, Recruiting Shop
Lead, Uniform Shop Member; Element X Modeling Troupe: Male Director. Church: Sunday School Secretary, Usher.
ATHLETICS
Titletown Tigers, Semi Pro Football Team: Starting Wide Receiver, Team Co-Captain.
Valdosta Hawks, Semi Pro Football Team: Starting Wide Receiver.

Learning Objectives
1) Proficient knowledge of the daily operations and maintenance of VSU systems
2) Analyze the documents of training and find ways to improve them
3) Provide adequate administrative support to IT leaders and departments
4) Oversee the ordering, storage, and management of inventory
5) Assist in the hiring process of new Student Assistants for VSU’S Division of Information
Technology

IINFORMATION TECHNOLOGY
STUDENT ASSISTANT PROJECT RECORD
Student Assistant Name:
Primary Manager:
Area Assigned:
Date Assigned:
Project:
Performance:
What Student Assistant Learned:
Completion Date:
Circle Appropriate Rating:
Needs Improvement Less Than Satisfactory Good Very Good Outstanding
1 2 3 4 5
2/15/2007
Saul Speights
Corey Wasley
IT Helpdesk
1/12/2015
I was assigned the task of helping students connect to the VSU Wireless network. I was given a set of steps to
connect all types of personal devices with wireless capability. Students signed in on a sign-in sheet before
assistance was provided.
Using the steps given as a base, I had to learn how to use devices that I don't use on a regular basis. Personally, I
have a PC and an Android phone; but, I had to adapt and work with Macs, iPhones, and Kindles as well. Every
problem was not the same. One could not simply follow the instruction on paper and connect someone, others
needed more in-depth assistance. For example, someone may not be able to connect because of an old profile or
incorrect password. I adapted to every problem, and when I ran into something I did not know, I asked my
supervisor. To make things easier on myself, I edited the document so it would be easier to read.
During this project, I learned how to work with many different devices and their wireless configurations. I learned
how to use a company wireless network, such as Valdosta State's and connect devices to it. I also had to use
troubleshooting skills to diagnose the problems with a student's connection. Whether it be a password issue or a
profile reset, every device had a different problem. I am confident, that I could connect any personal device to a
school or company network with the proper steps given as a base.
2/2/2015

VSU‐Personal Profile Removal
Windows: Run the following in command line:
netsh wlan delete profile VSU*
Mac OS:
1. Click System Preferences > Profile.
2. Select the VSU‐Personal Profile.
3. Click minus(‐) to delete it.
4. Repeat the same steps for System Preferences >
Network.
5. Click Finder > Applica ons > U li es > Keychain
Access.
6. Use the search bar to find and select VSU‐
Personal.
7. Click the Edit > Delete to remove it.
iOS (iPad/iPhone/iPod Touch):
1. Tap Se ngs > General > Profile.
2. Tap VSU‐Personal and then Remove.
Android
1. Tap Se ngs > Wireless and Networks.
2. Tap and hold VSU‐Personal.
3. Tap Forget Network.
Connec ng/Reconnec ng to VSU‐Personal
1. Remove old profiles.
2. Connect to VSU‐StartHere.
3. In a web browser, go to smartpass.valdosta.edu.
a. On Mac OS, if a window opens automa cally
when you connect to VSU‐StartHere, close it
and visit smartpass.valdosta.edu from a web
browser.
4. Click Get Connected and follow the steps listed in the
connec on wizard.
a. If the wizard does not launch automa cally, click
the load SmartPass Connect Manually link.
b. Be sure to accept each of the cer ficates.
c. Remove the VSU‐StartHere network a erwards.
5. When connec ng with Android, most devices will
download the app from Google Play. However,
Kindle devices will use the Amazon Store. For
newer Android phones, make sure it doesn’t
append a space at the end of the username).
6. If the wizard does not func on on Android devices, go
to the wireless screen and select VSU‐Personal.
Then enter the following values:
a. EAP Method: PEAP
b. Phase 2 Authen ca on: MSCHAPV2
c. Iden ty: VSU Ac ve Directory Username
d. Password: VSU Ac ve Directory Password
e. Please note these cases on the waiver.
7. Steps for unlisted opera ng systems can be found at
the bo om of the load SmartPass Connect
Manually page.
8. Likewise, if the steps fail, restart the device and see if
you can connect to VSU‐Personal.
a. If not, try releasing and renewing the IP
address (varies based on the device).
b. If s ll unable to connect, remove all profiles,
connect directly to VSU‐Personal and have the
user enter their Ac ve Directory creden als.
9. If that likewise fails, escalate to Network Services via
work order.
Adding the Reade Hall Network
Residents in Reade will need to perform these steps
a er comple ng the prior steps. Please note that if the
student already on‐boarded using VSU‐Reade‐Secure,
they will need to disconnect and reconnect to VSU‐
Reade‐Secure in order to reach outside websites.
1. Cisco recommends clearing the web browser cache
prior to beginning this process.
2. On Android devices, Cisco also recommends
downloading the Cisco Network Assistant app from the
Google Play or Amazon store prior to con nuing these
steps.
3. Connect to VSU‐Reade‐Guest‐1.
4. Launch a web browser and you will be directed to the
VSU Guest Portal web page.
5. The client will sign in with their MyVSU username and
password and then follow the steps listed in the wizard.
6. A er comple ng this process, connect to VSU‐Reade‐
Secure‐1 and test browsing to a non‐VSU website other
than Google and Apple.
7. Forget the VSU‐Reade‐Guest‐1 network a erwards.
8. Likewise, if the steps fail, remove all profiles, connect
directly to VSU‐Reade‐Secure‐1 and have the user enter
their Ac ve Directory creden als.
9. If that likewise fails, escalate to Network Services via
work order.
VSU IT Helpdesk
Wireless Assistance Steps
Created: 8/11/2014 4:30 PM
Last Updated: 1/21/2015 9:35 AM

Primary Manager:
Area Assigned:
Date Assigned:
Project:
Performance:
Completion Date:
1 2 3 4 5
2/15/2007
Saul Speights
Benjamin Li
IT Helpdesk
1/12/2015
In this project, I analyzed some of the current training documents in IT and found ways to improve them. I analyzed
two documents and the IT Internship training module, then found improvements.
The first document I analyzed was the wireless training document. While it was helpful preparing me to provide
wireless support, it was hard to read. The sections weren't clear and the font was just plain. So I went into Microsoft
Publisher and made borders for the different sections, consequentially, making information on the document
easier to find. I did something similar to a training document for resetting Outlook profiles. I organized the steps
given into a list that was easy to understand and follow. I also highlighted the most important parts. The IT
Internship module is good, but it just needed more. Some of the links are old and need to be updated.
I learned how to use a different set of skills in this project. I used my analytical and editing skills mostly. Analyzing
documents and finding ways to improve them is easier said than done. After editing, it has to meet the supervisor's
expectations and simply, look good. The steps also have to work. I believe that I honed this skill very well.
2/27/2015

Primary Manager:
Area Assigned:
Date Assigned:
Project:
Performance:
Completion Date:
1 2 3 4 5
2/15/2007
Saul Speights
Benjamin Li
IT Helpdesk
1/23/2015
In the beginning of the semester, I was assigned the task of providing administrative support to IT leaders and
departments. I've learned how to perform administrative procedures throughout my major, but this project
allowed me to put those skills to use.
As stated, I have completed administrative procedures in class, but not in real-life situations. During this project, I
performed various tasks. I attended a supervisor's meeting and took the meeting minutes. I took notes during the
duration of the meeting and transferred the notes to a template used by the IT department. I was able to send
them to those who were not able to attend the meeting. I provided support to the department at the TIES
Conference in February. In preparation, I helped my supervisor edit the PowerPoint presentation for IT. During the
3 day conference, I helped work the table for IT. We provided information on the IT department and its services,
while also providing wireless support if needed. I provided support in other projects too. For example, printing out
interview questions and applications of the interviewees for the evaluators.
The main thing learned was I can perform the skills acquired in class in real-life. Most of the things done, I have
performed before in simulations and class work. It was a great experience putting them to use. I had to use a few
different programs, but other than the that, the tasks remain the same. I am confident that I can go into any
administrative situation and perform well.
2/27/2015

IT Departmental Meeting Agenda/Status Report
Department: IT Supervisor’s Meeting
Assistant Director: N/A
Meeting Called By Date
Brian Haugabrook 1-30-2015
Starting Time Ending Time
10:00 am 11:00 am
Facilitator Time Keeper Scribe*
Brian Haugabrook Gwendolyn Kyles Saul Speights
Attendees
Meeting Objective and Scope
Old Business:
January Highlights: Ben and Corey attending BOR
conference in Atlanta to receive the Gold Chancellor
Award.
Employee of the Semester: Adrian Taylor
UBTech: Sterlin selected to present at UBTech.
VSU CCTV/Nursing: VSU CCTV/Nursing
highlighted Pelco
UF trip: Shawn M coordinated the UF trip. UF has
technology that we don’t have and things we could
implement. We are also ahead of them in some
things as well.
New Business:
Student Experience: Installing Enterprise Caching to
improve 25%-40%. Wireless is moving to Palo Alto.
Improving operational performance with TRU, responding to
every work order swiftly and resolving problems in the same
manner
What’s Next: Cloud Services. CRM. Implementing a 24
hour helpdesk for anyone having problems past the normal
operating hours.
Budget: We met our goal of a 5% budget reduction.
Additional 1% reduction may be required by IT. No jobs will
be cut, but some are lost to attrition. There are continuing
pursuit for alternative funding and staffing models.

Time Type** Topic Discussion Leader
10:00 AM S January Highlights Brian Haugabrook
10:20 AM S Student Experience Brian Haugabrook
10:40 AM I Discussion of What’s Next Brian Haugabrook
10:45 AM S Discussion of Budget Brian Haugabrook
*Scribe is responsible to send Information Technology Director status report of meeting
**Type: I = Information; S = Status; D = Decision; F = Fact Finding; P = Planning

Primary Manager:
Area Assigned:
Date Assigned:
Project:
Performance:
Completion Date:
1 2 3 4 5
2/15/2007
Saul Speights
Wade Bugby
IT Inventory
3/2/2015
In this project, I assisted in the receiving, managing, and distributing of inventory. Anything technology-related,
goes through IT Inventory first.
As stated, all technology shipped to VSU goes through inventory first. It's an easy, but tedious process. Any item
received in the Tech Shop comes with a purchase order, containing the items shipped and the person it goes to.
Any items damaged or missing are reporting back to the warehouse or vendor. All received items are tagged twice
with an IT number, ex. IT-00000. It is checked for Model, IP ,and Mac address. Once all information is found, the
item is entered into Samanage, an inventory management system. Next, we call the employee it's going to and
confirm the delivery destination. Lastly, a work order is put in for delivery of this item to its owner. Some require
setup before delivery and that is handled in the shop as well.
Inventory is more than just counting items and recording, especially in the IT department. I learned about different
inventory management systems, putting in work orders, and working with other technology. This might have been
one of my most insightful projects because it required working more with technology. That is something I'm not
used to. I eventually got the hang of it, and I am confident that I can perform these tasks again.
3/20/2015

Primary Manager:
Area Assigned:
Date Assigned:
Project:
Performance:
Completion Date:
1 2 3 4 5
2/15/2007
Saul Speights
Benjamin Li
Information Technology
1/27/2015
I was assigned the task of assisting the hiring of student assistants for the IT department. I was able to see the
process of posting the position on the PeopleAdmin system all the way through interviews unto the hiring of new
Student Assistants.
There were three main evaluators that I worked with. They reviewed all of the applications and showed me the key
parts of the application they rated. Based on those ratings, I created an excel file that combined the ratings for all
three evaluators. I totaled the ratings, averaged them, and then ranked them from the highest to the lowest scores.
The evaluators compiled a Top 10, then I contacted those candidates and scheduled them for interviews. I sat in on
7 of the 10 interviews. We asked them basic questions of their past job experiences, but the key factors were their
knowledge of computer software and hardware and graduation date. After evaluating all the candidates, the
evaluators hired 7 of the 10 candidates. They were brought in for paperwork, which was turned over to Student
Employment.
As a graduating senior, who is going to be looking for a job this semester, I learned a lot from this process.
Employers only pinpoint a few things, but the most important thing is experience and knowledge. A lot of
applicants were turned away from the position because they had minimal to no knowledge about computer
software or hardware. It's easier to train an individual with prior knowledge than none at all. Graduation date
played a major factor as well. It made no sense in hiring someone graduating in May because by the time they are
trained, they would be leaving. It also reaffirmed some things I already knew about job searches. Employers do
check social media as well, that was one of the first things they checked after the applicants qualified. It was a
rewarding project that I can use in my professional career immediately after I graduate.
2/9/2015

Ranking Number Overall Rating WB Overall Rating SB Overall Ranking BWD Total Rating Average Rating
1 Applicant 9 16 13 13 42 14.0
2 Applicant 1 14 14 14 42 14.0
3 Applicant 19 14 14 14 42 14.0
4 Applicant 20 14 14 14 42 14.0
5 Applicant 18 12 15 15 42 14.0
6 Applicant 8 14 13 13 40 13.3
7 Applicant 28 14 13 13 40 13.3
8 Applicant 25 11 14 14 39 13.0
9 Applicant 32 12 13 13 38 12.7
10 Applicant 11 10 13 13 36 12.0
11 Applicant 2 14 9 9 32 10.7
12 Applicant 4 11 10 10 31 10.3
13 Applicant 16 9 11 11 31 10.3
14 Applicant 5 9 10 10 29 9.7
15 Applicant 15 12 8 8 28 9.3
16 Applicant 10 10 9 9 28 9.3
17 Applicant 31 10 9 9 28 9.3
18 Applicant 33 9 9 9 27 9.0
19 Applicant 21 10 8 8 26 8.7
20 Applicant 6 8 9 9 26 8.7
21 Applicant 12 8 9 9 26 8.7
22 Applicant 29 8 9 9 26 8.7
23 Applicant 26 10 7 7 24 8.0
24 Applicant 14 8 8 8 24 8.0
25 Applicant 27 8 8 8 24 8.0
26 Applicant 3 9 7 7 23 7.7
27 Applicant 17 7 8 8 23 7.7
28 Applicant 23 6 8 8 22 7.3
29 Applicant 22 8 6 6 20 6.7
30 Applicant 13 9 5 5 19 6.3

31 Applicant 7 0 9 9 18 6.0
32 Applicant 24 6 3 3 12 4.0
33 Applicant 30 8 1 1 10 3.3

ACED 4300B WORK LOG
WEEK OF _____January 12‐16______2015

Day Times Activities
Monday 9:00 am to 2:00 pm Assisted students with connecting to VSU Wireless
Read through IT Internship Training and General Information
Tuesday 9:00 am to 1:30 pm Assisted Students with connecting to VSU Wireless

Wednesday 9:00 am to 1:00 pm Assisted students with connecting to VSU Wireless

Thursday 10:30 am to 2:30 pm Assisted with connecting to VSU Wireless
Created and edited a PowerPoint for upcoming IT presentation
Friday 9:30 am to 1:30 pm Assisted students with connecting to VSU Wireless
Edit the IT PowerPoint presentation

ACED 4300B WORK LOG
WEEK OF _____January 19‐23______2015

Monday MLK DAY‐Absent

Started hiring assistance
Wednesday 9:30 am to 2:30 pm Assisted students with connecting to VSU Wireless
Edited wireless training document
Thursday 9:00 am to 2:00 pm Assisted with connecting to VSU Wireless
Converted IT Student Assistant application evaluations into excel
file
Friday 10:00 am to 3:00
pm
Edited the IT PowerPoint presentation for TIES Conference

ACED 4300B WORK LOG
WEEK OF _____January 26‐30______2015

Monday 9:00 am‐12:00 pm
1:00 pm‐3:00 pm
Assisted students with connected to VSU wireless

Edited the consolidated ratings excel file
Granted to access to calendar for scheduling
Wednesday 9:00 am‐12:00 pm
1:00 pm‐3:00 pm
Assisted students with connecting to VSU Wireless

Thursday
Friday 9:00 am to 2:00 pm Attended supervisor’s meeting and took the minutes
Typed meeting minutes into template and sent an e‐mail.
Assisted students with wireless

ACED 4300B WORK LOG
WEEK OF _____February 2‐6______2015

1:00 pm‐3:00 pm
Scheduled selected applicants for interviews
Tuesday 9:00 am to 2:00 pm Scheduled applicants for interviews
Assisted in conducting 2 interviews
1:00 pm‐3:00 pm
Scheduled applicant for an interview
Thursday 9:00 am to 2:00 pm Scheduled an applicant for an interview
Assisted students with wireless
Friday Absent

ACED 4300B WORK LOG
WEEK OF _____February 9‐13______2015

1:00 pm‐3:00 pm


1:00 pm‐3:00 pm
Started 2 project reports
Thursday 9:00 am to 2:00 pm Assisted students with connecting to VSU Wireless
Completed project records for review
Friday Absent

ACED 4300B WORK LOG
WEEK OF _____February 16‐20______2015

1:00 pm‐3:00 pm
Learned the process of posting a position to VSU website
Met with supervisors and others regarding TIES conference
Wednesday 10:00 am to 3:00 pm Assisted IT at booth for TIES Conference

Thursday 10:00 am‐12:00 pm
1:00 pm‐3:00 pm
Assisted IT at booth for TIES Conference
Friday 10:00 am‐12:00 pm
1:00 pm to 3:00 pm
Assisted IT at booth for TIES Conference

ACED 4300B WORK LOG
WEEK OF _____February 23‐27______2015

1:00 pm‐3:00 pm

Tuesday 9:00 am‐12:00pm
1:00 pm‐3:00 pm
Assisted Students with connecting to VSU Wireless

1:00 pm‐3:00 pm
Started inventory project
Thursday
Friday 9:00 am to 2:00 pm Assisted students with connecting to VSU wireless
Edited training document for Outlook 2010 password reset

ACED 4300B WORK LOG
WEEK OF _____March 2‐6______2015


Logged into Samanage and checked for old equipment in Access
file

Tuesday 9:00 am to 2:00 pm Logged into Samanage and checked for old equipment in Access
file

1:00 pm‐3:00 pm
Learned how to tag equipment received.
Entered tagged equipment into Samanage
Placed work orders for the equipment to be delivered.
Thursday 9:30 am to 1:30 pm Managed inventory
Friday 10:00 am to 1:00
pm
Managed inventory

ACED 4300B WORK LOG
WEEK OF _____January 26‐30______2015

Monday
Tuesday 9:30 am to 2:30 pm Managed inventory
Wednesday
Thursday 9:30 am to 2:30 pm Managed inventory
Friday 9:00 am to 2:00 pm Managed inventory

ACED 4300B WORK LOG
WEEK OF _____March 16‐20______2015

1:00 pm‐3:00 pm
Managed Inventory

Tuesday 9:30 am to 2:30 pm Managed Inventory
1:00 pm‐3:00 pm
Managed Inventory

Thursday 9:30 am to 2:30 pm Managed Inventory
Friday

ACED 4300B WORK LOG
WEEK OF _____March 30‐April 3______2015

1:00 pm‐3:00 pm


1:00 pm‐3:00 pm

Thursday 9:00 am to 2:00 pm Assisted students with connecting to VSU Wireless

Friday

May 1, 2015
To whom it may concern
I strongly recommend Saul Speights, for employment.  I have had the pleasure of working alongside him
for some time now while he assisted the help desk and different areas of Information Technology.   He
has taken on many different tasks and showed himself as being a very quick learner, adaptable and a
self‐starter.  He dresses for the job at hand and is punctual.  As the Technical response unit Coordinator
for Valdosta State University I have had other student employees work for me but his drive goes above
and beyond. Accepting him would be a very wise choice.

Sincerely,
Quinncy Thomas.

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