- Muhammad Javaid Iqbal is seeking a career applying his technical and creative skills to solve problems in a challenging environment. - He has extensive experience administering and troubleshooting IBM servers, storage, and networking equipment. - His responsibilities as a Server Support Specialist include on-site installation, maintenance, problem resolution, and ensuring client satisfaction for IBM accounts.

1. javaid.iqbal@hotmail.co.uk
+92-301-8401382, +92-334-8401382
MUHAMMAD JAVAID IQBAL
CARRER OBJECTIVE To work with an organization that can provide me a career in challenging and
competitive environment where I can apply my technical and creative skills to
produce innovative, state of the art solutions for problems that I have been given to
solve.
SKILLS & ABILITY
System X
P-Series & AIX
Worked on System X, BladeCenter and Pureflex
Strong experience in troubleshooting , Hands on experience of automated tools for
hardware testing like Dynamic System Analysis(DSA), Remote Supervisor Adapter (RSA)
AMM and CMM Logs analysis.
Hands on experience on manual testing by following troubleshooting standards of IBM
Hardware Manuals, Software & Firmware troubleshooting
Configuration of IBM BladeCenters and x86 based IBM blades and X-series servers
Worked as a Front Office Engineer, Providing Action plan to Customer Engineers after
analyzing the Logs to resolve the customer's Issue
Worked with different application teams to resolve the performance issues to improve
the performance.
Quarterly health check for All the servers in the territory.
Responsible for all aspects of AIX System Administration and support for all pSeries
servers such as: OS installation and upgrade, OS problem resolution, application of OS
fixes, installation of application software,
Administration of user accounts, system configuration, troubleshooting, system
monitoring, system tuning, security updates,
Hardware maintenance, disk usage maintenance, etc.
Performed TL upgrades in the environment and installed ifixes when required.
Worked with different application teams to resolve the performance issues to improve
the performance.
Quarterly health check for All the servers in the terriorty.
Performed Firmware Level Upgrades on system, Ethernet and Fibercard on Aix Servers.
Hardware troubleshooting, Maintenance and replacement of failed hardware and
configuration of new hardware
Troubleshoot hardware issues, cabling issues.
Created backup and Restoring the server from the mksysb image and bringing up the
server

2. Page 2 Muhammad Javaid Iqbal
STORAGE Configuring, Administration and Troubleshooting of SAN starting from DS3K to DS8k,
V7000 and SVC
Troubleshooting routine critical issues including threshold optimization, server
throughput, ports availability, meeting zoning requirements, one-path down, enabling
the path on source or destination arrays, data not migrated, host not seeing storage
and storage management problems.
Configured different RAID groups and allocated LUNs to storage groups using Storage
Manager
Performed firmware upgrade of storage and also worked on SAN Shell environment
Configured CLI on V7000 and SVC for command based task
Configured mdisk, vdisk and host on v7000 and SVC
Certifications/Trainings AIX 6.1 Basic Operations Certified (000-103)
AIX 6.1 Administration Certified (000-104)
Hands on Workshop on AIX 5.x Intermediate System Administration Training
POWER7 and SDMC Combo course from Germany, Mainz (COMBE0DE-C5B3)
AIX 5L System Administration Training
Power7 Systems - Hardware Training
9117-MMA and 9406-MMA Power6 Model 570 Hardware Training
IBM Power Systems CEC Concurrent Maintenance Training
IBM POWER7 8233-E8B and 8236-E8C Hardware Training
Servicing the IBM System p Supporting POWER6 Technology
IBM System Storage DS Remote Support Manager Service Training
IBM DS4700 Service Training
IBM DS4800 Service Training
IBM DS4800 Firmware upgrade Training
IBM 3573 Tape Library Service Training
IBM 3576 Tape Library Service Training
IBM 3581 Ultrium Tape Autoloader Training
IBM 3582 Ultrium Tape Library
Servicing System x Servers Part 1 (XW2001)

3. Page 3 Muhammad Javaid Iqbal
Servicing IBM System x Servers Part II (XW0001)
CCNP Certified Network Professional (CCNP)
ITIL Foundation Certified
PROFESSIONAL
EXPERIENCE
Responsibilities
Server Support Specialist, IBM Pakistan
September 2009– Till Date
Working as a primary technical interface to clients for the coordination of hardware
and/or software support and delivery of operational services as required by the client
Responsible for on-site installation, maintenance and repair of IBM and multi-vendor
systems and components, including hardware, networking products, software and
operating systems.
Advice clients of preventive maintenance, configuration, operation and environmental
factors which may impact product performance or impair client's IT operation.
Responsible to Perform services activities such as systems assurance, installation
planning, account management, systems-level problem determination, discontinuance
and relocation of IBM and non-IBM systems and products.
Responsible for a high level of client satisfaction with service delivery, technical
support and operational services for the client accounts.
Responsible for the technical value relationship to protect revenue base and identify
new services opportunities.
Responsible to engage support teams and technical teams to ensure all problems are
investigated; diagnosed; have root cause analysis performed and permanent fixes
implemented within the agreed terms of the SLO ensuring that these are prioritized by
severity and impact criticality.
Responsible to proactively identify potential issues and communicate to customer’s
management and provide cost effective solutions in a timely fashion. Analyze
incidents/alerts from logs and ensure that potential problems are proactively
detected and fixed before they cause business impact.
Take end to end responsibility for all problems until permanent resolution ensuring
that continuous progress updates are communicated to the key stakeholders. Escalate
problems to 2nd
and 3rd
level support teams that age and are resulting in recurring
incidents for the business.
Responsible to maintain the service catalogue for all available services to drive
standardization and rationalization of all production services.
Ensure that Services met against SLAs, Escalate the problem to higher level
management in case of any issue regarding consistency of contract terms.
Academic Qualification BS in Computer Engineering 2005-2009
University of Engineering and Technology Lahore, Pakistan