This document discusses how professional services are changing in a digital world. It notes that the physical and digital are merging, with examples like digital tattoos and augmented reality. It suggests that in professional services, business models will need to innovate, create value for the world, and leverage the vast knowledge outside an organization. Peer-to-peer services and services "on demand" will become more common. The talk concludes by thanking the audience and noting the speaker is available for any questions.