Public libraries have lived with disruption of some sort for hundreds of years. These are some of the technologies that already have and are about to turn things upside down again
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THRIVING ON DISRUPTION: HOW PUBLIC LIBRARIES ARE REINVENTING THEMSELVES
1. THRIVING ON DISRUPTION:
THE RE-INVENTION OF THE
PUBLIC LIBRARY
Liz McGettigan BA MCILIP ACMI FRSA
Director of Digital Library Experiences
SOLUS
@lizmcgettigan
liz@sol.us
2. “ Changes enabled by digital technologies that occur at a pace
and magnitude that disrupt established ways of value creation,
social interactions, doing business and more generally our
thinking”
Riemer 2013
49. It is clear that
librarianship of the future
is not for those who seek
a quiet refuge or who
won’t embrace ongoing
change in the
information, technology,
and community needs
landscapes.
51. Get closer to customers- gain knowledge
and engage - Build digital bridges to them
Identify a list of the next things your customers want and
quickly give them the few that are easiest for you to deliver
Take advantage of new free platforms, tools
and relationships - Make your customers feel
part of a community
ENGAGE CUSTOMERS
52. Reassess your spend and innovate in the
right places
Create your own digital transformation
vision and plan
Create digital leadership, change the
culture everyone a disruptor
TO DO
53. Incremental change will not be enough,
radical transformation is required if we
are to meet these challenges
Disruption is the word of the decade but it is not a new phenomenon. Egyptians made reading easier with papyrus, monasteries chained their books . The printing press totally disrupted the world of manuscripts and scribes and Newspapers emerged to fill a need for timely information.
Music executives ran screaming to lawyers when kids started downloading music. Travel agents scratched their heads when people booked holidays online without their help. Look at banking: The majority of consumers under the age of 30 may not even have stepped foot into a bank in the past year.