SSOW-Web8

Main Conference: 10 – 12 June 2015
Workshops & Site Visits: 9 & 12 June 2015
Venue: Pullman Albert Park, Melbourne
DELIVERING INCREASED VALUE THOUGH DIGITAL TRANSFORMATION, DATA ANALYTICS AND ENHANCED PARTNERSHIPS
SSO WEEK IS THE HOME OF AUSTRALASIA’S SHARED SERVICES AND OUTSOURCING COMMUNITY WHERE
PRACTITIONERS DECIDE THEIR ORGANISATION’S FUTURE AND THEIR NEXT BUSINESS SOLUTIONS
EARLY BIRD OFFER - SAVE $1500!
Register and pay by 20 March 2015
A NEW INDUSTRY STANDARD:
NO SALES PITCHES ONSTAGE!
YOU SPOKE, WE LISTENED.
www.sharedservicesweek.com.au
JOIN 500+
shared services
and business
transformation leaders
and hear from 60
leading industry minds
MORE THAN 220
ORGANISATIONS
ONSITE, 45%
OF THEM BRAND
NEW TO THE
EVENT EACH YEAR!
Once again
a motivating,
inspiring and
informative
conference
Carol Lawrence
ASPAC PMO Lead HR
Services, Johnson & Johnson
Michael Arnone
Head of Procurement,
Nestlé
Janelle Hopkins
Group Chief Financial
Officer, Australia Post
Mark Loveard
Chief Financial Officer &
GM Shared Services,
Airways New Zealand
Sally Underwood
General Manager, Shared
Services, Telstra
Anil Bhavnani
Director - BPO Operations,
Global Financial Solutions,
Pfizer
Roy Barden
Shared Services Director,
UK Cabinet Office

EVENT DIRECTOR’S WELCOME NOTE
SSO WEEK 2015:
Delivering Increased Value through Digital Transformation,
Data Analytics and Enhanced Partnerships
A common refrain in the shared services and outsourcing community used to be that the industry in
Australia and New Zealand was 4-5 years behind the rest of the world.
But 2015 is the year that many of the global trends we have seen at SSON, such as Global Business
Services and Global Process Owners, hit the mainstream in Australia and New Zealand, bringing the
industry in line with global developments.
With that in mind, SSO Week 2015 will be focused on ‘what’s next’ for Australian SSOs, with particular
reference to:
• Global Business Services – With organisations like BP, ANZ and Rio Tinto adopting a GBS model, what
does it mean for Australian businesses and how can they leverage it to deliver increased value?
• Partnering – With the global BPO market now worth over $460 Billion and on the increase, how can
businesses transition their partnerships from transactional to value based agreements, and how can
they build on their relationship management capabilities?
• Robotic Process Automation – is robotic process automation set to change the shared services and
outsourcing industry as we know it, with 24/7/365 processing capabilities, or is it just another buzz phrase?
• Future Work Places – with two out of three companies set to have a BYOD solution by 2017, the rise of
activity based working, remote agents and an increasingly mobile workforce, what does that mean for
the SSO operation of the future?
To reflect the innovation taking place in the industry, we have also taken a fresh approach to how the event
will be delivered. For the first time in our history, we will be reserving the main stage for practitioner
case studies and benchmarking studies only, with bespoke solution provider break out sessions targeted
towards your specific challenges and needs.
I hope you find the program we have put together for 2015 relevant and valuable and I welcome your
feedback on it.
I look forward to meeting you in Melbourne in June.
Kind regards,
Ross Clayton
Head of A/NZ, SSON
WHAT’S IN STORE FOR 2015?
More than 50 case studies, with over 90% of the
speakers brand new to the line up, ensuring that we
keep the content fresh every year
Four international case studies bringing you global
best practice in Global Business Services, outsourcing
partnerships and government shared services
Two exclusive site tours to NAB and BP Elite, giving you
the chance to take a sneak peak at the shared service
operations of some of Australia’s leading brands
Six Master Classes, designed to give you tools and
takeaways for your current role, on topics as varied as
change management, vendor relationship management,
benchmarking, establishing a shared services
organisation, leveraging global business services
and overcoming the hurdles to shared services in a
government context
50
4
2
6
SSON is launching Shared Intelligence, the industry’s
premier online community which caters exclusively to active
practitioners. You’ll be able to connect with 3,000 practitioners
attending our conferences globally for 12 months, no vendors
are allowed access. Shared Intelligence will ensure you
meet the right peer at the right time – 24/7, 365 days a year.
Whether you’re preparing a business case, needing a process
template or org chart or want to canvass opinion on a project,
Shared Intelligence is your go-to industry portal.
FREE SHARED INTELLIGENCE
12-MONTH LICENSE
FOR EVERY ATTENDEE!
BOOK NOW! T: +61 2 9229 1000 Ÿ F: +61 2 9223 2622 Ÿ E: registration@iqpc.com.au Ÿ W: www.sharedservicesweek.com.au
18TH ANNUAL AUSTRALASIAN SHARED SERVICES & OUTSOURCING WEEK | AUSTRALIA 2015
SSON is launching Shared Intelligence, the industry’s

2015 HIGHLIGHTS 18TH ANNUAL AUSTRALASIAN SHARED SERVICES & OUTSOURCING WEEK | AUSTRALIA 2015
FOR THIS YEAR!
NO SALES PITCHES!
The main agenda this year is reserved exclusively for practitioners and
benchmarking organisations. Instead, access the insights of expert
solution providers through the following new formats:
Brain Weaves – A smaller break out session from the main
program, the brain weaves are an intimate session, designed to
allow you to deep dive into your current challenges, and arrive
at strategies to address them
The Technology Cube – As the name suggests, this glass
cube will be on the exhibition floor, and it is your chance to
get up close and personal with the latest software, see the
functionality it offers in real time, and ask any questions you
might have to the resident experts
Interactive Discussion Groups – These interactive discussion
sessions facilitate peer-to-peer exchange of best practice,
common challenges and shared goals particular to one area of
interest
Surgery – In the surgery, you will have the ability to take in your
latest project and have it assessed by the leading consultant
in the space, giving you practical tools to ensure best practice
delivery
BACK BY POPULAR DEMAND:
Functional Streams – Splitting the audience along Finance,
Procurement, HR and Customer Services lines, enabling you to
share best practice with your direct peers
The SSO Week Networking App – Designed to maximise your
networking opportunities on site by enabling you to search
for peers of a similar size, industry, area of focus or business
challenge
Planning and Launching Stream – To reflect the ever expanding
reach of shared services and outsourcing, with more and more mid
tier organisations looking at how they can leverage it to improve
their competitive advantage
Big Ideas – Giving you some out of the box perspectives from
speakers outside of the industry to take back to your team
Audience Polling – Real time analysis of the state of the industry
in Australia and New Zealand and how you compare to your peers
in attendance
SSON Excellence Awards – Recognising excellence in SSOs
across the region and aiming to build on the record number of
submissions received last year!
THE SSO WEEK
2015 PROGRAM
HAS BEEN
TAILORED FOR
THE FOLLOWING
KEY FUNCTIONS:
ü Finance
ü Procurement
ü Human Resources
ü Information
Technology
ü Accounting
ü Customer Service
ü Multi-functional

GOODBYE
ONSTAGE
SALES
PITCHES.
HELLO, ALL PRACTITIONER-
LED PLENARY AND
TRACKED SESSIONS...
Ever find yourself zoning out the moment you realise someone is selling you
something you didn’t ask for? Well, we do – and so do a lot of our customers.
That’s why starting in 2015, SSON has done away with vendors taking the stage to
pitch their products and replaced it with an all practitioner-led speaker faculty for
our plenary and tracked sessions.
This means you’ll get access to a practitioner’s point of view every time you come
to one of our events. Your time spent with us will be 100% more effective as you
learn from peers about their experiences, lessons learned and their roadmap to
success.
Now, don’t get us wrong – our vendors still have a very prominent place at
our events, because we know they provide an enormous amount of value and
knowledge for you. (If anything, many of the practitioners you’ll hear from owe
their success to a partnership with a solution-provider!)
However, it will be up to you when and where you hear from solution-providers –
whether through a 1-to-1 meeting to discuss a specific challenge, during a master
class or workshop catering to niche groups or within the Exhibition Hall to get an
understanding of all the new technology available to empower your success.
It is our primary responsibility to make sure you widen your networks and hear
the content you signed up for when you attend an SSO Week. This is our first step
(of many) to stick by our word.
Here’s to a new standard in the events industry for the shared services and
outsourcing community.

MEET THE 2015 SPEAKERS
65+ SPEAKERS – 95% OF THEM NEW FOR 2015!
Janelle Hopkins
Group Chief
Financial Officer,
Australia Post
NEW
Kate Stephens
Director Workforce
Relations and
Strategy, GSG,
Department of
the Premier and
Cabinet SA
NEW
Sally Underwood
General Manager,
Shared Services,
Telstra
NEW
Sophie Kovarik
Director, Human
Resource Shared
Services, Thales
NEW
Michael Arnone
Head of
Procurement,
Nestlé
NEW
Nicole Tournier
Director Finance
Strategy,
Monash University
NEW
Calvin Grice,
Shared Services
Manager, HDR
NEW
Allan Tait
Chief Financial
Officer,
The University
of Melbourne
NEW
Peter King
Head of Financial
Shared Services,
Woolworths
NEW
Bev Rose
General Manager
Shared Services,
Ergon Energy
NEW
Ross Darrah
General Manager
Procurement,
healthAlliance
NEW
Nigel Clarke
Associate Director
– Global Accounts
Payable and T&E
Services, Tyco
NEW
Daryl Cornish
Director
Professional
Services,
Victoria University
NEW
Pieter Reynders
Senior Project
Manager, Veolia
Environmental
Services
NEW
Tania Galbraith
Director
International
Continuous
Improvement,
Walt Disney
David Cecil
Group General
Manager, Global
Shared Services,
ANZ
NEW
Sometimes we all need to be inspired from
outside our own industry. Every year, SSO
Week brings you eye-opening perspectives
on life and business that might make you
look at things a little differently…
Huw McKay
Senior International
Economist
Westpac
Huw joined Westpac’s Economic Research
team in 2000. He is the bank’s spokesperson
on pan-Asian economic and market issues.
He was formerly Principal Advisor Financial
Markets at the Australian Federal Treasury.
His views on the state of the global economy,
financial and commodity markets are widely
sought by governments, corporations and
investors around the world.
Mark McCrindle
Futurist
Mark McCrindle is an award-winning
social researcher, best-selling author,
and influential thought leader, and he is
regularly commissioned to deliver strategy
and advice to the boards and executive
committees of some of Australia’s leading
organisations.
BIG IDEAS
SPEAKERS
INTERNATIONAL
INSIGHTS
Roy Barden
Shared Services
Director,
UK Cabinet Office
Anil Bhavnani
Director – BPO
Operations,
Global Financial
Solutions, Pfizer
(India)
Sanjay Patel
Head of Finance
Shared Services,
Global Business
Services, Rio Tinto
(Singapore)
Shane Stacey
Regional Director
of Operational
Finance APAC,
Dentsu Aegis
Network (China)
Michelle Davis
NZ Shared Services
Manager, Waste
Management NZ
NEW
Mark Loveard
Chief Financial
Officer & GM Shared
Services, Airways
New Zealand
NEW

MEET THE 2015 SPEAKERS
Michael Fromberg
Head of Customer
Operations,
Australia Post
Ken Hedley
General Manager
Shared Services,
APA Group
NEW
Michael Pole
Finance Operations
Manager, ElectraNet
NEW
Daniel Barnett
General Manager,
Shared Services,
IDEA Services
NEW
Div Pillay
Director,
Mindtribes
NEW
Adam Woods
Head of Finance
Shared Services,
Bendigo &
Adelaide Bank
NEW
Peter Thomas
Deputy Chief
ExecutiveCorporate
Services, Ministry
of Business
Innovation &
Employment NZ
NEW
Lara Higson
General Manager
Shared Business
Services, MMG
NEW
Scott Wilson
General Manager
Reporting Centre of
Excellence, Telstra
NEW
Jonathan Nichol
Chief Financial
Officer and APAC
Regional Service
Delivery Manager,
Sandvik
NEW
Diane Edwards
General Manager,
People & Processes,
Ports of Auckland
NEW
Steven Raynor
Head of
Organisational
Effectiveness &
Change, QBE
Simon Lees
Manager Customer
Contact, South
East Water
NEW
Neil Padley
Business
Transformation &
Shared Services
Executive, Brisbane
City Council
Racine Ogborne
Manager of Shared
Services,
Tox Free Solutions
NEW
Ken Jefferd
Head of Global
Business Services
ANZ, BP Elite
Anna Reichelt
General Manager
Group Shared
Services,
Crowe Horwath
NEW
Roger Smith
Chief Financial
Officer, BOC
NEW
Susie Duncan
HeadofProcurement
and Shared Services,
The GPT Group
NEW
Tim Cairns
Manager – Vendor
Management
Solutioning, NAB
NEW
Justine Waddick
Executive Director,
Procure to Pay,
Monash University
Miya Chiba
Director, Human
Resources (Acting),
Swinburne
University of
Technology
NEW
Morag Eyles
Head of HR Shared
Services, ANZ
NEW
Ian Lister
General Manager
Finance &
Procurement,
NSW Department of
Finance & Services
NEW
Morag Leith
Chief Financial
Officer, Holcim
NEW
Patricia Reade
Transformation
Director,
Auckland Council
NEW
Cynthia Singh
General Manager,
Shared Services,
One Steel
NEW
Melinda Stewart
Head of HR
Services,
Lend Lease
NEW
Rhonys McDowall
Manager
Australasian Finance
Shared Services,
Incitec Pivot
NEW
Theresa Kim
General Manager
Financial Services,
New Zealand Post
NEW
Paul Wensor
Partner, Deloitte
NEW
Bruce Lines
Vice President,
Operations,
University of
Adelaide
NEW
Jo Vaughan
Manager Shared
Services A/NZ,
BlueScope Steel
NEW
Theo Theodore
Finance
Optimisation
Program Manager,
Suncorp
NEW
Jane Prior
Director of
Finance and HR,
The University of
Melbourne
NEW
Darrin Campbell
General Manager –
HR Support, Boral
NEW
Phil Paterson
Director of
Financial Services,
Mars
NEW
Sue Hobart
Accounts Payable
and Receivables,
Mars
NEW
Michael Filazzola
Executive Director
After Sales, Holden
NEW
Jim Heaney
Group Shared
Services Manager,
Asciano
Keith Martin
GM Performance
Management, NAB

AUDIENCE OVERVIEW
n Public Sector
n Banking and Financial Services
n Education and Legal
n Energy and Utilities
n EPCMs and Manufacturing
n Retail and FMCG
n Mining and Metals
n Life Sciences and Healthcare
n Not for Profit
n Media and Entertainment
n Transport and Logistics
n Travel and Hospitality
n Other
SSO Week remains the largest and best attended business transformation event in A/NZ.
The 2014 event attracted 549 ATTENDEES from 216 ORGANISATIONS
 45% of them brand new to the event!
WHO JOINED US IN 2014?
INDUSTRIES
18% 6%11% 4%13% 5%8% 4%12% 4%7% 3% 5%
JOB FUNCTIONS
Finance 24%
Shared Services /Outsourcing 21%
19%
HR
Procurement
13%
Customer Service 8%
Process Improvement 4%
IT 4%
Other 7%
SENIORITY
C-Level /
Managing Director
General Manager /
Director / Head
Manager / Leader
/ Specialist
Other
12%
46%
38%
4%
SNAPSHOT OF
ORGANISATIONS ALREADY
ATTENDING IN 2015
500+ATTENDEES
58%C-LEVEL, VP,
DIRECTOR LEVEL
200+COMPANIES
45%NEW COMPANIES

IT’S ALL ABOUT THE NETWORKING!
Every year the SSO Week audience tells us that networking opportunities are the
number one benefit of the SSO Weeks around the world.
That’s why each year we hone and refine the networking functions and
opportunities to give you even more time to interact with your peers…
• Back by popular demand, the Functional Roundtables split the audience along
Finance, Procurement, HR, Customer Service and Digital Transformation lines
to allow you to debate the issues that matter to you with the people most
relevant to you.
• Following its successful launch in 2014, the SSO Week Networking App is
returning in 2015. This mobile platform enables you to start your networking
before the conference even starts, by setting up your profile, finding and
connecting with like-minded professionals and pre-arranging one-to-one
meetings.
• Once again the Exhibition Hall is at the heart of the networking at SSO Week,
giving you the opportunity to connect with leading consultancies, BPO advisory
services and solution providers, as well as mingle with your practitioner
colleagues. And with the new additions in 2015 of the Technology Cube
and Surgery, there is even more to gain from your time spent here!
• No SSO Week would be complete without the SSON Excellence Awards Gala
Dinner, the night we where we recognise and celebrate our industry’s
achievements over the past year. With a record number of nominations in 2014,
who knows what the 2015 awards have in store!
• Plus all the usual fun and informal networking opportunities, including the
Welcome Drinks Reception, Networking Lunches and Coffee Breaks.
An excellent opportunity to meet, interact with
and listen to like-minded professionals who are
experiencing similar opportunities and challenges
Steve Smith, Team Leader – HR System Support, Suncorp
The SSON Excellence Awards are our
chance to recognise and celebrate
the achievements of both captive and
outsourced shared services.
We welcomed a record number of applications in 2014
and celebrated wins by Telstra, IBM, Tyco, WNS, NSW
Businesslink and Monash University.
The 2015 awards are easy to enter and you don’t have to be
‘state of the art’ to have an amazing story to tell.
Reward your employees’ hard work by submitting an
application that recognises innovative approaches,
regardless of budget or company size.
The categories for the 2015 awards are:
 Excellence in Customer Service
 Excellence in Culture Creation
 Excellence in People and Communications
 Excellence in Value Creation
 Excellence in Improvement & Innovation
2015 Judging Panel:
Ken Jefferd, Head of Global Business Services ANZ, BP
Neil Padley, Executive Manager, Support Services
Centre, Brisbane City Council
Albert Olley, Executive Director, Business Services,
Department of Family & Community Services NSW
Josee Lemoine, Director Innovation & Business
Performance, Telstra
Visit www.sharedservicesweek.com.au or email
enquire@iqpc.com.au to submit your nominations!
Don't miss the submission deadline
of Friday 8th May!
THE SSON
EXCELLENCE
AWARDS 2015
NETWORKING

SITE VISITS
SITE TOUR A:
Tuesday, 9 June 2015 | 09:00 – 12:00
Friday, 12 June 2015 | 14:00 – 17:00
NAB
NAB are pioneering the use of workplace flexibility by
enhancing the physical, virtual and cultural aspects of
their workplace. This site tour is your chance to not only
see it in action, but also to get the latest on the NAB
shared services journey.
During the tour attendees will get:
• An insight into NAB’s shared services strategy and
their recent integration of multiple business units into
a single shared service function
• An outline of their property strategy from their property
team, who are part of the shared services group and
are responsible for drivingthe workplace flexibility and
recent rationalisation into their Bourke St Precinct
• A unique chance to see flexible working in action in a
shared services environment and to ask the team
about what it means for their day-to-day roles
SITE TOUR B:
Tuesday, 9 June 2015 | 09:00 – 12:00
BP ELITE
Back by popular demand, and after selling out both last
year and the year before, we will once again be hosting a
site tour to BP Elite.
Join your industry peers for this unique learning
experience and witness first-hand new and practical
approaches to shared services – the how’s, where’s,
who’s and why’s behind one of Australia’s most mature
SSOs. During this exclusive site tour, you will be guided
through BP Elite’s SSO, where you will join General
Manager, Ken Jefferd, and the team for a tour of their
centre as they share ideas and experiences and answer
your questions.
One of the most beneficial
– and popular – offerings
provided at SSO Week
is the opportunity to get
up close and personal
with the shared services
operations at some of
the most well-known
companies today.
Benchmark your own
centre while you’re on
the tour and take away
meaningful ideas to
implement at your own SSC.
BOOK YOUR
PLACES
EARLY – THE
SITE TOURS
ALWAYS
SELL OUT!
CAPACITY LIMITED TO 20
ATTENDEES PER TOUR

MASTER CLASSES
MASTER CLASS C:
Friday, 12 June 2015 | 14:00 – 16:30
SHARED SERVICES IN
GOVERNMENT: TODAY’S
CHALLENGES, TOMORROW’S
OPPORTUNITIES
In this master class participants will be able to share their
experience and build on their understanding of:
• Why has the experience of implementing shared services
in central government been so mixed?
• What are the key requirements to get public sector
shared services off the starting blocks?
• In-house or outsourced – what are the specific benefits of
these models to public sector organisations?
• How important is benchmarking to success?
• Who is delivering ‘best practice’ in public sector and what
makes them different?’
Participants will be able to share their own experiences and
learnings, as well as accessing current best practices from the
US, UK and other European governments.
Master Class Facilitator:
Roy Barden
Shared Services Director
UK Cabinet Office
Roy is a Director of the UK Government Cabinet Office with
responsibility for the first Outsourced Shared Service Centre. He
has spent the last 17 years implementing and operating both in-
house and outsourced Shared Service / Global Business Services.
He has worked in delivery roles and as a consultant and advisor.
Between 2008 and 2010 Roy led the Hackett Shared Services Advisory practice
globally. He is recognised as a leading GBS thinker and practitioner working
across finance, HR, payroll and procurement.
MASTER CLASS B:
Tuesday, 9 June 2015 | 14:00 – 16:30
STRATEGIES FOR INCREASING
THE PERFORMANCE OF OFFSHORE
PARTNERSHIPS
A strong partnership between clients and vendors is a key ingredient to
high performance of the offshore activity. Yet, with all the noise around
analytics, reporting, SLAs and commercial metrics, it often gets the least
conscious effort. Offshoring relationships can start to sour and ultimately
performance starts to slip. Onshore and offshore leadership is often not
strong enough to redirect performance virtually and across cultures. In her
previous role as Business Relationship Manager, Div was able to develop
an effective framework for dealing with scenarios such as these in Mumbai
and Manila. Div uses this framework currently in her practice to support
Australian leaders to lift performance in Asian offshore activity.
During this master class Div will share this framework and provide
attendees with:
• An understanding of how to conduct a diagnostic of their current
arrangement
• Tips on how to align metrics and desired outcomes to ensure that
the correct behaviours are prioritised
• Learning on the most effective leadership traits for improving the
performance of partnerships across cultures
• Strategies to ensuring on-going maintenance of the relationship
Div Pillay
Director
Mindtribes
Over 16 years, Div’s recognised area of specialty is in knowledge transfer and
leadership in the BPO space. She led the cultural, product and system knowledge
transfer for both Optus and MYOB, gaining sustainable performance improvements
within 12-18 months collaborating with two vendor partners in India and Manila.
Over the last two years she has extensively coached senior and operational leaders
to manage their performance and careers during offshoring activity in the manufacturing,
banking, automotive and pharmaceutical industries. She currently consults to companies in the
insurance, banking and oil and gas industries on cross-cultural performance.
MASTER CLASS A:
Tuesday, 9 June 2015 | 14:00 – 16:30
A-Z OF PLANNING AND
LAUNCHING YOUR SSO
Setting out on your Shared Services and Outsourcing
journey can be a daunting task for any organisation.
Neil Padley is one of the leading experts in the shared
services industry in Australia (if you need any proof,
check out his bio below) and in this workshop he will
guide the participants on the common pitfalls and
things to consider, with particular reference to:
• Creating a service, rather than a transactional
processing, culture
• Understanding which processes represent the best
candidates for the initial launch of your shared service
• How to choose the right pricing model for your
organisation
• Balancing standardisation vs specialisation
• Overcoming resistance to change
Neil Padley
Business Transformation &
Shared Services Executive,
Brisbane City Council
Neil is one of the best recognised names in the
shared services industry in Australia and New
Zealand. During his career he has been involved with
transformation programs at the likes of Brisbane
City Council, Virgin Australia, Echo Entertainment,
Transport NSW and Air New Zealand. In his spare time he is also
the President of the Australasian Shared Services Association
(ASSA), a member-based association that offers networking
events and activities, together with a range of services designed
to grow and develop the shared services profession.
CHOOSE
UP TO TWO
MASTER
CLASSES

MASTER CLASSES
MASTER CLASS E:
Tuesday, 9 June 2015 | 16:30 – 19:00
DEVELOPING A FOOL PROOF
CHANGE MANAGEMENT PLAN
Often shared services professionals are drawn to the role
due to their focus on process and they can sometimes lack
some of the softer skills necessary for effective change
management. But change management is a discipline that
can be learnt and trained, and central to effective change
management is developing a framework and a plan.
In this session, Daryl will draw on his background in both
shared services and disaster response planning to outline
the key fundamentals necessary for your next change
management plan, by focusing on:
• Understanding the key pillars of a successful change
management plan
• Addressing the key communication channels and the
relative merits of each
• Discussing business continuity planning and how it can
be effectively integrated into a change management plan
Daryl Cornish
Director Professional Services,
Victoria University
Daryl’s professional interests focus on educational administration
services to support scholarly activity. He was approached to
set up the entire shared professional services unit for Victoria
University and once established, was appointed to the position
of Director of Professional Services. Professional Services is
responsible for the delivery of valuable support services to individuals and
groups across the university, and to senior executives and college offices. High
quality, cost effective services are available across the university, including
general administrative support such as calendar management and meeting
room scheduling, circulation of committee minutes and action items and the
provision of advice and personal assistance to the senior leadership team.
MASTER CLASS D:
Tuesday, 9 June 2015 | 16:30 – 19:00
DEMONSTRATING ROI AND
MOVING TO BEST IN CLASS
THROUGH BENCHMARKING
As an increasing number of organisations look to shared
services and outsourcing to improve operational agility and
reduce their operating costs, the need for ‘best practice’
rings louder than ever. During this workshop Richard will
outline how you can leverage developments in the wider
industry to improve the effectiveness and efficiency of your
operation.
Specifically, he will address:
• Drawing comparisons with local competitors and world
class cases
• Using benchmarking for more tangible performance
optimisation discussions with the business
• Selecting promising areas for business process
engineering initiatives
• Correctly identifying areas for additional investment in
your SSC
To be advised shortly
Fantastic networking
opportunity and really
great to hear what others
in the SS space are doing
Anne Cosgrove, Executive
Director, People and Culture,
NSW Businesslink
This was one of the
best conferences I have
attended in my time in the
tertiary sector in 4 different
countries
Dr Daryl A Cornish, Director, Professional
Services, Victoria University
Well worth attending,
lots of great presentations,
I went back to the office
with lots of great ideas
Nicole Tournier, Director, Finance
Strategy, Monash University

CONFERENCE DAY ONE
08:30 Registration
09:30 SSON’s Opening Remarks
09:45 Chairperson’s Opening Remarks
10:00 Establishing Global Business Services at Rio Tinto
During his presentation, Sanjay will outline how they
addressed the complexity of establishing a global model,
with specific reference to:
• Creating a model for global process champions, with
end to end responsibility
Enabling Procurement to Become a
True Business Partner
In his session, Michael will outline
how Nestlé are transforming their
procurement through:
• Moving staff up the value curve,
from operational and
transactional to strategic roles
• Increasing the capability and skills
sets of staff to engage in more
strategic tasks such as vendor
relationship management, problem
solving and stakeholder engagement
• Utilising a combination of
process excellence, automation
and shared services to free up
resources
Michael Arnone
Head of Procurement, Nestlé
Developing a Global Workforce
Planning Capability
In her role at Lend Lease, Melinda is
responsible for global HR Services. In
this session, Melinda will share how
they approached workforce planning
by:
• Creating a standard process across
multiple geographical operations
• Using analytics to identify and
address gaps
• Challenges of managing a function
that provides services globally
from Sydney, e.g. cost, time-zones,
language capability, shift work,
stakeholder engagement
Melinda Stewart
Head of HR Services, Lend Lease
Achieving More with Less through
Digital Transformation
South East Water’s Customer Vision
is to provide leading edge service
delivery to its customers. The key
to achieving this vision has been to
embrace the digital transformation
that has improved service and
customer satisfaction levels whilst
reducing operating costs. A number
of initiatives implemented include:
• A self-service web portal, with
over 100,000 registered customers
• A fully integrated CRM, creating
a single view of the customer
• A mobile app that is linked to the
web portal
• Integrating workforce optimisation
plans into the new service channels
Simon Lees
Customer Contact Centre Manager,
South East Water Corporation
Moving the Finance Function up the
Value Curve at Monash University
Monash University won the 2014
SSON Excellence Award for
Improvement and Innovation for
their transformation program, which
featured:
• Creating dedicated roles and using
best of breed systems to
significantly reduce cost
• Increasing focus on higher value,
strategic tasks to improve service
delivery
• Building a workforce capability to
enhance the effectiveness of
finance services
Nicole Tournier
Director Finance Strategy,
Monash University
• Integrating onshore, offshore and outsourced
components into a hybrid model
• Identifying the necessary structure for the retained
organisation
Sanjay Patel
Head of Finance Shared Services, Global Business
Services, Rio Tinto (Singapore)
10:40 Expanding both the Customer Base and Moving up the
Value Curve at Mars
• Capitalising on a global organisation with a single ERP
• Lessons learned from integrating Wrigley, the risks of a
lift and fix and the importance of a price of entry
• Common obstacles to business change, and the levers
available to businesses to address them
Phil Paterson
Director of Financial Services, Mars
Sue Hobart
Accounts Payable and Receivables, Mars
11:20 Coffee and Networking Break
12:00 Streamed Sessions Begin
CUSTOMER SERVICE
TRANSFORMATION
PROCUREMENT
TRANSFORMATION
HR TRANSFORMATION DIGITAL TRANSFORMATION FINANCE TRANSFORMATION
FUNCTIONAL BREAK OUTS
WEDNESDAY, 10 JUNE 2015
12:00 Improving Customer Satisfaction
through Customer Centric Design
and a Focus on Simplicity
Airways New Zealand have been able
to improve their customer
satisfaction from 63% to 70% over
just two years, through a focus on:
• Creating a professional services
mind-set within the organisation
• Delivering a ‘service menu’ that
focused on outcomes rather than
service level agreements
• Focusing on simplicity and
customer centricity when
developing processes
• Creating a self service capability,
based on the customer experience
consumers have with their banks
Mark Loveard
Chief Financial Officer & GM Shared
Services, Airways New Zealand
addressed the complexity of establishing a global model,addressed the complexity of establishing a global model,

CONFERENCE DAY ONE
Key Considerations for Outsourcing
your Contact Centre
Outsourcing your contact centre is a
bold step for many companies, as it
engenders a fear of loss of control of
a companies most valuable asset -
their customers. In this session, the
panelists will outline the reasons for
choosing to work with a partner, and
how they managed the risks involved.
Michael Filazzola
Executive Director After Sales,
Holden
Transforming Service Levels
through a Focus on Customer
Advocacy
Telstra won the 2014 SSON Award for
Excellence in Customer Service, for
their work in introducing the lessons
learned in the front office, with
particular reference to:
• Using net promoter score to
understand customer advocacy
• Introducing the concept of ‘metrics
that matter’ which focus on
outcomes over the span of control
over a process
Moving to Paperless Expense and
Travel Management at Electranet
As part of an overhaul of their
procurement processes, Electranet
recently automated their expense
management by:
• Using mobile technology to remove
the need for paper receipts
• Enabling staff in the field to code
their own payments
• Extending the electronic system to
include pocket and petty cash
Michael Pole
Finance Operations Manager,
ElectraNet
Leveraging Scale to Improve the
Return on Investment for Hospitals
in New Zealand
Ross is currently engaged in an
ambitious project to transform
procurement for health boards in
New Zealand in 1,000 days, with a
focus on:
• Centralising procurement from 21
distinct health boards
• Ensuring standardisation through
process harmonisation
Applying Operations Management
Principles to Human Resources
Miya has been able to successfully
improve quality by over 50% and
productivity by over 15%, by applying
the following principles:
• Defining repeatable tasks to
categorise workload
• Measuring available hours
• Identifying trends and use over
time and resourcing accordingly
Miya Chiba
Director, Human Resources (Acting),
Swinburne University of Technology
Shifting from a Group to a Business
Centric HR Function
Boral recently transferred their
shared services arrangement from
group to its biggest constituent
business, CMC. In this session,
Darrin will outline what this means
in terms of:
• Being able to improve the
customer centricity of the work
being performed
• Balancing standardization vs. being
flexible to the needs of customers
Improving User Interface to
Enhance the Customer Experience
Adopting design thinking principles,
The GPT Group recently undertook a
project to make their ERP interface
more customer centric, resulting in:
• An interface that is easy, fun and
intuitive
• Increased use of the system
• Improved satisfaction and
engagement in the rest of the
business
Susie Duncan
Head of Procurement and Shared
Services, The GPT Group
Driving Transformation through
Technology
Bendigo and Adelaide Bank are
undergoing an enterprise wide
technology transformation. In
this session, Adam will outline
the business case, with particular
reference to:
• Overcoming the silos created by
more than 20 distinct systems
across the organisation
• Create a single source of truth to
improve reporting and support
decision making
Consolidating Reporting to Improve
Efficiency at Telstra
Over the course of 12 months, Telstra
were able to consolidate 90% of the
2,800 reports they did across the
business previously, through a focus
on:
• Establishing a Reporting Centre of
Excellence to own the process
• Creating an enterprise scale online
reporting and analysis tool
• Identifying all reporting
activities across thebusiness, and
categorising them into key areas
• Creating a demand management
council made up of key business
stakeholders to manage future
demand into the COE
Scott Wilson
General Manager Reporting Centre
of Excellence, Telstra
Marrying Financial, Operational and
Sales Data to Drive Insight
NAB have recently developed an a tool
referredtointernallyas‘InsightMI’.Thetool
enables them to cross reference financial
datafromtheGeneralLedgeragainstother
sources of information such as:
• Store level performance
• Product performance
• Customer segments
• Channel performance
Throughthetooltheyareabletogetcloser
toa‘singlesourceoftruth’.Thisinturn
meansthattheyareabletobemoreagileas
12:45
14:25
13:25 Networking Lunch
CUSTOMER SERVICE
TRANSFORMATION
PROCUREMENT
TRANSFORMATION

CONFERENCE DAY ONE
15:10 The Service Value Chain and the
Role of Shared Services and
Outsourcing
A customer value chain is a business
concept that represents the creation
of value for a customer. In this session
Michael will outline how SSOs can
increase their impact on the ultimate
customer by:
• Increasing visibility across the
organisation, thereby removing
bottlenecks and inefficiency
• Process standardisation as a means
to avoid erratic service levels
• Improving responsiveness by
eliminating process and information
silos
Michael Fromberg
Head of Customer Operations,
Australia Post
Customer Service - Ask an Expert
Roundtables
• Customer service outsourcing
• Net promoter score
• Customer centric design
Transforming Procurement at
Holcim through a Focus on Process
and Centralisation
Holcim have been able to not only
reduce the costs of the P2P process,
but also increase the value offered to
the rest of the business by:
• Centralising over 500 purchase
order generators into 22
• Linking the upstream procurement
to down stream procurement
• Developing standardised P2P
dashboards for the organisation
Morag Leith
Chief Financial Officer, Holcim
Procurement - Ask an Expert
Roundtables
• Procurement process Outsourcing
• Spend analytics
• Procurement automation
The Cloud and Your HR
Transformation Journey: Knowing
the Help from the Hindrance
Often cloud computing is presented
as a panacea to all the ills of on-
premise technology. In this session,
Pieter will provide a framework
for deciding whether the Cloud is
right for your Shared Services, with
particular reference to:
• Organisational culture and maturity
• The Business Case, security and
business risk
• Suitability and flexibility
Pieter Reynders
Senior Project Manager,
Veolia Environmental Services
HR - Ask an Expert Roundtables
• Recruitment process Outsourcing
• Workforce analytics
• HR automation
Modernising Service Delivery and
Reducing your Cost Base During a
Transformation
In 2012, Peter’s Department saw the
biggest merger in NZ Government
history. Not only have they reduced
costs by 20% over 3 years, but they’ve
also leveraged this opportunity to
consolidate multiple systems and
move to a software as a service
model, enabling them to:
• Give the business greater clarity on
the costs of a particular service
• Move from capital to operational
expenditure
• Avoid the need for costly upgrades
and modifications
Peter Thomas
Deputy Chief Executive Corporate
Services, Ministry of Business
Innovation & Employment NZ
Digital Transformation - Ask an
Expert Roundtables
• Digital transformation Strategies
• Saas
• Mobile workforce
Moving to a Paperless Environment
through AP Automation
Waste Management NZ recently
began a project to move from a
largely paper based process,
enabling them to:
• Reduce the transactional nature
of work in the Shared Services
AP team from data entry of 10,000+
invoices per month to less than
2,000+ per month
• Improve the visibility of monthly
outstanding spend from approx.
$2m per month to $1m
• Reduce suppliers from 4,000+ to
2,000+, through better analysis of
data
Michelle Davis
NZ Shared Services Manager,
Waste Management NZ Ltd
Finance - Ask an Expert
Roundtables
• Finance process Outsourcing
• Predictive analytics
• Finance automation
15:55
CUSTOMER SERVICE
TRANSFORMATION
PROCUREMENT
TRANSFORMATION
• Supporting a customer service
culture, and rolling it across
business partners
Sally Underwood
General Manager, Shared Services,
Telstra
• Consolidating disparate systems
and creating a data hub to enable
spend analytics and effective reporting
Ross Darrah
General Manager Procurement,
healthAlliance
• Rolling out continuous
improvement across HR shared
services
Darrin Campbell
General Manager - HR Support,
Boral
• Improving workflow and efficiency
within the back office
Adam Woods
Head of Finance Shared Services,
Bendigo & Adelaide Bank
a business, by highlighting the areas
of the business that are outperforming
the rest, and realigning their efforts
and investment accordingly.
Keith Martin
GM Performance Management, NAB

CONFERENCE DAY ONE
17:15 Benchmarking Session: State of the Australian Market
vs. the Rest of the World
In this session, the presenter will give an insight into
the relative performance of the Australian market, with
particular reference to best in class metrics and the
complexity of the organisation.
17:45 12 Months on at QBE - Embedding Cultural and
Transformation Change
Last year Steven gave one of the stand out presentations
of the entire conference, when he outlined the work had
done in establishing their global shared services centre in
record time. In his session Steven will outline what they
have done since in terms of:
• Establishing a third global shared services site
• Conducting business continuity testing
• Developing global process owners to improve end-to-end
efficiency
Steven Raynor
Head of Organisational Effectiveness & Change,
QBE
18:25 Welcome Drinks Reception and Entertainment
CONFERENCE DAY TWO THURSDAY, 11 JUNE 2015
08:30 Registration
09:00 Chairperson’s Welcome
09:10 Panel Discussion: Global Services in an Australian Context
Nineoutofeverytenenterprisesgloballyhavesharedservicesand
97% manage outsourcing relationships. However, the majority
haveyettobenefitfromcombiningsharedservicesandoutsourcing
into one integrated global business services framework. This
session will outline the international trend towards global services
and what it means for Australian organisations in terms of:
• What is the tipping point for the establishment of a
multi- site shared service?
• How do you create effective global process owners?
• How do you source partners to work with on a global scale?
Chair:
Paul Wensor
Partner, Deloitte
Panelists:
Ken Jefferd
Head of Global Business Services ANZ, BP
Lara Higson
General Manager Shared Business Services, MMG
Jo Vaughan
Manager Shared Services A/NZ, BlueScope Steel
David Cecil,
Group General Manager, Global Shared Services, ANZ
Sanjay Patel
Head of Finance Shared Services, Global Business
Services, Rio Tinto
09:50 SSON’s Big Ideas: Update on the Australian Economy and
What it Means for your SSO
Huw McKay
Senior International Economist, Westpac
Huw joined Westpac’s Economic Research team in 2000.
He is the bank’s spokesperson on pan-Asian economic
and market issues. He was formerly Principal Advisor
Financial Markets at the Australian Federal Treasury. His
views on the state of the global economy, financial and
commodity markets are widely sought by governments,
corporations and investors around the world.
11:10 Streamed Sessions Begin
MOVING UP THE VALUE CURVE
PLANNING AND LAUNCHING EARLY PHASE MID PHASE ADVANCED CFO BOARDROOM
Panel Discussion:
‘If I Had My Time Again’
In this session, we will invite four
shared services experts to share
their ‘warts and all’ lessons from
their transformations, with particular
reference to:
• People
• Process
• Technology
Change Management Strategies:
The Art of Planning
In this session, Daryl will draw on
his experience to outline how to
minimise the disruption of change
through the development of plans
for:
• Change management
• Business impact and continuity
plans
Creating a Single Culture Across
Multiple Locations, Divisions and
Partners
As offshoring and partnering increase
in the Australian marketplace, so does
the challenges in ensuring a unified
culture across all the components of
your hybrid model. In this session Theo
will discuss the levers availability to
you in terms of:
Establishing Global Process
Owners to Support an HR System
Implementation
Thales have recently engaged in a
global system role out, and in order
to do so have had to align global HR
processes through:
• Engaging in a design workshop to
design on appropriate processes
Guiding Strategic Decision Making
CFOs are taking on a more strategic
decision-making function, and
increasingly relying on financial
planning to guide overall corporate
strategy.
The finance transformations of years
gone by focused primarily on savings:
cutting costs, gaining efficiencies,
11:10
BIGIDEASSPEAKER
18TH ANNUAL AUSTRALASIAN SHARED SERVICES & OUTSOURCING WEEK | AUSTRALIA 2015PANELDISCUSSION

CONFERENCE DAY TWO
THURSDAY, 11 JUNE 2015
Daryl Cornish
Director Professional Services,
Victoria University
• Process - focusing on common
processes and procedures across
the end to end delivery chain
• Partners - ensuring that you
include cultural match as a key
aspect of any partnership decision
• Technology - tools to help you
bridge geographical, time and
organisational divides
• Cross pollination - leveraging the
best aspects of each component of
the hybrid delivery model to
improve overall performance
Theo Theodore
Finance Optimisation Program
Manager, Suncorp
• Establishing both country and
international process leads for
end-to-end processes
• Empowering the international
process owner with the power to
veto
Sophie Kovarik
Director, Human Resource Shared
Services, Thales
and streamlining risk management.
In today’s fast changing and
competitive environment, it is all
that and much more. Like the CFO
position itself, finance transformation
includes a new focus on enabling
corporate strategy, capital agenda
and competitive advantage in the
marketplace.
With that in mind, this year’s closed
door CFO Boardroom will help
participants improve the value they
offer their business, by facilitating a
peer network with interactive
discussions on the following key
topics:
Business Planning and Analysis
• Leveraging the ever increasing
amount of data available to
organisations to drive competitive
advantage
• Effectively blending data from both
internal and external sources
• Avoiding organisational blind
spots – how to find meaning in the
data beyond the traditional human
bias for particular outcomes
Key Lessons Learned from
Establishing Shared Services at the
APA Group
In this presentation, Ken will outline
his lessons learned by implementing
a nationalised shared services
model and achieving $7m in labour
savings over 5 years, with particular
reference to:
• Importance of executive buy-in
ensuring success
• How to interact with unions for
constructive outcomes
• The importance of communication
and how you can never over
communicate
Ken Hedley
General Manager Shared Services,
APA Group
Creating High Performance Teams
in a Shared Services Environment
The Government Services Group has
improved performance, productivity
and engagement within their teams,
pulled together from multiple
agencies, through a focus on:
• Building a culture focused on
learning and development
• Performance management
arrangements which balance
accountability and opportunity
• An integrated HR management
framework to support organisational
change and productivity
• Annual savings of over $20m are
being achieved
Kate Stephens
Director Workforce Relations and
Strategy, GSG, Department of the
Premier and Cabinet SA
Expanding Beyond Traditional
Shared Services Functions at the
University of Melbourne
The University of Melbourne is
currently in the process of
implementing a shared service
spanning all administrative functions
including Finance, HR, IT, Facilities
Management, Procurement, Legal
Services, Sales and Marketing,
Student Administration and Services
and Research support, which is
estimated to save $70 million. In this
session, Jane will discuss:
• Planning for shared services – why
“big bang” vs a phased approach?
• Building support for change from
the front line and sustaining
leadership support when service
drops during transition
• Lessons learned in the first 6
months of service delivery, and
what’s next?
Jane Prior
Director of Finance and HR,
The University of Melbourne
Best of Both Worlds? Combining
Onshore and Offshore Benefits for
Recruitment
In this session, Morag will outline
how ANZ have been on a journey
to improve the efficiency and
effectiveness of their recruitment by:
• Retaining control of the end-to-end
process to reduce risk and improve
quality
• Moving high volume, transactional
processing offshore
• Freeing up skilled staff to focus
on high value tasks, and what this
means in terms of their day-to-day
role
Morag Eyles
Head of HR Shared Services, ANZ
11:55
Bruce Lines, Vice President,
Operations, University of Adelaide
Calvin Grice, Shared Services
Manager, HDR
Jim Heaney, Group Shared Services
Manager, Asciano
Racine Ogborne, Manager of Shared
Services, Tox Free Solutions
Daniel Barnett, General Manager,
Shared Services, IDEA Services
Shane Stacey, Regional Director of
Operational Finance APAC,
Dentsu Aegis Network

13:35
CONFERENCE DAY TWO
CFO Boardroom Continues
Finance Staff as Business Advisors
• Devising recruitment strategies
that attract individuals with the
right combination of technical and
strategic skills
• Change management strategies for
moving staff up the value chain
• Facilitating a culture of finance as
key business partners
Operating Structure
• Operating models that reduce the
transactional workload, enabling
greater provision of value-adding
business partnering activities
• Integrating the front and back office
to drive organisational performance

Previous attendees of the CFO
Forum include the likes of Telstra,
American Express, Shell, Coles,
NAB, the ATO and Metcash.
Deciding which Processes are the
Best Fit for your Shared Service
In her time at Ergon, Bev has
overseen multiple different functions
and processes. In this session,
Bev will outline the key criteria for
assessing the appropriateness of
processes for your shared service,
and the critical success factors for
the transition. In addition to this,
she will also reference how to work
work with your customers when
implementing these changes.
Bev Rose
General Manager Shared Services,
Ergon Energy
Developing a Management
Assurance Framework to Build
Trust and Reduce Risk
Typically in a government context,
audits by clients take place one a
year. Monitoring and reporting
controls on a regular basis enables
you to:
• Build trust with your customers
through regular contact
• Reduce the overhead for internal
and external audit
• Ensure robust and efficient processes
Ian Lister
General Manager Finance &
Procurement, NSW Department of
Finance & Services
Achieving AP Excellence in an
Onshore, In-house Model
One Steel’s in-house shared service
centre currently process over 800,000
invoices a year. They have been able
to achieve world class performance
through:
• Automating where possible, but
appreciating that some suppliers
are likely to continue to issue
paper invoices
• Using Optical Character
Recognition and Automated
Routing tools
• Improving the end-to-end procure-
to-pay process
Cynthia Singh
General Manager, Shared Services,
One Steel
Adding Additional Value to the
Rest of the Organisation through
Analytics
In a bid to maintain a cost neutral
shared services function, Incitec
Pivot are now looking at how to
add value to the business using
data warehouse information and
dashboards, enabling them to:
• Improve the visualisation of data
coming into the shared service
• Generate insight from
transactional data for strategic
decision making
• Reduce risk by improving audit and
control capabilities
Rhonys McDowall
Manager Australasian Finance
Shared Services, Incitec Pivot
14:20 Reducing the Risk of Transition by
Adopting a Phased Approach
Crowe Horwath recently established
shared services to support their 15
business units across Australia and
New Zealand. In this session Anna
will share how they managed an
aggressive implementation timetable
and reduced risks by:
• Developing internal working parties
that guided the project
• Identifying which services should
be centralised, and what level of
standardisation was necessary
Getting a Step-Change in
Performance: Culture, Customer-
Centric Design and Capability
Auckland Council was created four
years ago from 8 different councils
and hundreds of diverse processes
and systems. Patricia Reade is
Director of Transformation and is
leading the implementation of their
High Performance Council strategy.
She will share their approach to:
• Setting the foundation culture for
business improvement
Faster, Better, Cheaper at New
Zealand Post
Shared Services at NZ Post have
recently undergone a significant
change in order to support the wider
transformation of the business. This
has been achieved through:
• Developing a lean centre of
excellence to restructure the
business in order to reduce waste
• Simplifying technology across
the group and moving to common
finance systems
Case Study: Using Outsourcing to
Drive up the Value of the Finance
Function
Tyco recently undertook a finance
transformation in order to increase
the value Finance delivers to the
organisation as a strategic business
partner while reducing costs,
enabling them to:
• Realign and delayer organisation
• Eliminate redundant processes
• Redesign for efficiencies
• Leverage technology intelligently
• Rebalance finance work

CONFERENCE DAY TWO
• Embedding the shared services
operation before looking at
technological solutions
Anna Reichelt
General Manager Group Shared
Services, Crowe Horwath
• Using customer centric design and
a highly engaging change process
to re-engineer 9 key customer
interactions
• Building business improvement
capability
Patricia Reade
Transformation Director,
Auckland Council
• Using the technology change as
an opportunity for broader process
change
Theresa Kim
General Manager, Financial Services,
New Zealand Post
This has resulted in projected
savings of up to 20%, and a decrease
in the cost per transaction of 30%.
Nigel Clarke
Associate Director – Global Accounts
Payable and T&E Services, Tyco
15:40 UK Case Study: Lessons from the Next Generation
Shared Services Strategy
In 2012 the UK Government launched the Next Generation
Shared Services Strategy as ‘fundamental changes to the
way the government shares its corporate services are set
to radically improve efficiency across departments and
save taxpayers up to half a billion a year’. In this
presentation, Roy will provide an insight into the UK
experience, with a particular focus on:
• Adapting a model developed in the private sector to the
public sector
• Creating a standard model, and standard process,
when each department is its own fiefdom
• Working with partners to achieve savings targets
• The importance and challenges of mandating change
in a federated environment
Roy Barden
Shared Services Director, UK Cabinet Office
16:20 SSON’s Big Ideas: Unlocking the Power of Data
Data is changing the way we interact with our world, and
has the power to transform the way we do business. In
his session, Mark will draw on his role as the Director of
McCrindle Research to show how we can turn a set of
complex data sets into beautiful simple diagrams that tease
out unseen patterns and connections. Data is meaningless
without context and Mark will help us to understand
numbers, find hidden patterns and draw conclusions.
Mark McCrindle
Futurist and Data Scientist
17:00 Pre-Awards Networking Drinks Reception
18:00 SSON EXCELLENCE AWARDS GALA DINNER
BIGIDEAS
SPEAKER

• Structuring agreements to ensure that partners continue
to deliver increasing value
• Creating a win - win partnership for both parties
• Co-sourcing and how you can utilise the concept in your
organisation
Anil Bhavnani
Director - BPO Operations, Global Financial Solutions,
Pfizer (India)
09:20 Keynote Panel Discussion: Supporting Operational Agility
through Back Office Innovation
In an era where many of the world’s traditional industries
are undergoing significant change due to ‘digital disruption’,
with 65% of the Australian market set to be impacted by
2017, what does this mean for the finance function? In this
session, the participants will address:
• What structural changes enable business to be more
responsive to market shifts?
• How can the back office increase the value it offers the
rest of the organisation?
• What will the retained organisation look like in the future?
Janelle Hopkins
Group Chief Financial Officer, Australia Post
Allan Tait
Chief Financial Officer, The University of Melbourne
Justine Waddick
Executive Director, Procure to Pay, Monash University
Peter King
Head of Financial Shared Services, Woolworths
Rolling Out SAP Across Brisbane
City Council
Brisbane City Council has invested
over $300 million in a major IT
transformation that has seen it
consolidate 62 systems down to a
single SAP system. In his session,
Neil will outline:
• The governance process involved in
consolidating the systems
• Designing organisational
processes according to the system
to maximise its impact
• Using the standard software to
avoid expensive upgrades
• The impact on the efficiency and
mobility of the organisation at large
Neil Padley
Business Transformation & Shared
Services Executive, Brisbane City
Council
Panel Discussion: How to Choose
the Right Offshoring Destination for
your Organisation
There is no single correct answer
to the question: ‘where should I
offshore to?’ Deciding on the right
destination is a combination of your
preference in terms of costs, skill
sets, infrastructure, and current
competition for talent. In this
session, we invite organisations who
have recently chosen to shift their
operations offshore to share why they
opted for their specific destination,
allowing you to compare and contrast
the relative merits of each.
Roger Smith
Chief Financial Officer, BOC
Anil Bhavnani
Director – BPO Operations, Global
Financial Solutions, Pfizer
Leveraging a Hybrid Model to
Achieve HR Transformation
BlueScope Steel have been able to
successfully drive costs out of their
HR and Payroll function through the
following key levers:
• Working with a partner to leverage
external expertise
• Reorganising the relationship with
the partner and insourcing several
aspects of the broader end-to
end process
• Automating the insourced
processes to reduce the cost
per transaction
• Integrating innovation and value
generation into the relationship
with their external provider
Jo Vaughan
Manager Shared Services A/NZ,
BlueScope Steel
Lessons Learned from Outsourcing
Finance Transactional Services at
Sandvik
18 months ago Sandvik signed a
global agreement with a partner,
enabling them to:
• Achieve more cost efficient
transactional processes, that are
flexible and scalable
• Leverage the skills sets and
technology of their partner to drive
efficiency, effectiveness and
internal controls
• Standardise the retained Finance
organisation, focusing them on
higher value tasksIn this session,
Jonathan Nichol
Chief Financial Officer for ANZ
and APAC Region Finance Shared
Services Service Delivery Manager,
Sandvik
CIO Boardroom: Operational Agility in
the Age of Digital Disruption
Digital disruption is changing market
structures that have built up over
centuries in a matter of months. In this
context, this boardroom session will
focus on how the CIO can ensure their
company remains both relevant and
operationally agile enough to respond to
market shifts and competitive threats,
with particular reference to:
Chief Digital Officers - what the rise of
this new role means for the CIO of the
future
Big Data - turning information into big
insights, visions and opportunities
Social Enterprise - ensuring that
your organisation can fully leverage
developments like BYOD and flexible
working
Security - protecting your company
from the risk of data theft and ensuring
integrity
10:40
ONSHORE OFFSHORE HYBRID PARTNERING AND OUTSOURCING CIO BOARDROOM
CONFERENCE DAY THREE
FRIDAY, 12 JUNE 2015
SHARED SERVICE AND OUTSOURCING MODELS
08:00 Registration
08:30 Chairperson’s Welcome
08:40 Leveraging a Hybrid Model to Ensure Increase Business
Agility and Scalability
Pfizer Shared Services organisation have a long standing
relationship with their BPO partners which has enabled
them to improve their efficiency and scalability, all while
ensuring a continuous improvement year on year by
delivering Best in Class Service and working as a Trusted
and Integral partner. In his presentation, Anil will share
how Pfizer and other Shared Service providers have
achieved their current model, with a focus on:
• Deciding which processes lend themselves to working
with a partner, and which to keep internally
PANELDISCUSSION
Agility and ScalabilityAgility and Scalability
Pfizer Shared Services organisation have a long standingPfizer Shared Services organisation have a long standingPfizer Shared Services organisation have a long standingPfizer Shared Services organisation have a long standingPfizer Shared Services organisation have a long standingPfizer Shared Services organisation have a long standingPfizer Shared Services organisation have a long standingPfizer Shared Services organisation have a long standingPfizer Shared Services organisation have a long standingPfizer Shared Services organisation have a long standingPfizer Shared Services organisation have a long standing
relationship with their BPO partners which has enabledrelationship with their BPO partners which has enabled
Pfizer Shared Services organisation have a long standing

Driving Organisational Change –
A Holistic Approach
In 2011 the Ports of Auckland
undertook a 5 year program to
turn around the performance of
the organisation. With most key
objectives being achieved within
a 3 year timeframe, including
unprecedented customer
engagement, record productivity and
record profits. Key factors that have
been instrumental include:
• Redefining and reshaping
leadership
• Harnessing untapped diversity
through better competency
mapping and aptitude testing
• Providing the environment to
change a negative culture into one
where high performance
flourishes, though culturally
aligned recruitment, refocused
rewards systems, and active
talent management
• Centralising core business
functions from different parts of
the business into a shared
services model
Diane Edwards
General Manager, People &
Processes, Ports of Auckland
Offshoring - Ask the Expert
Roundtables
• Selecting an offshore destination
• Recruiting and retaining staff
Setting Up a Regional Shared
Service at Walt Disney
Disney took just 12 months from
project launch to go live for an APAC
shared service in China with 70FTE.
In this session Tania will outline what
this has meant in terms of:
• Securing buy in and managing
change across multiple countries
• Standardising processes while
taking into consideration local
nuances
• Establishing follow the
sun processing to improve
responsiveness
Tania Galbraith
Director International Continuous
Improvement, Walt Disney
Strategies for Managing an
Enterprise Wide Partnership to
Maximise Results
• Developing an end to end
framework for managing the
relationship
• Creating a unified culture between
the two organisations, and aligning
business metrics
• Understanding both the formal and
informal mechanisms available to
you to impact performance
Tim Cairns
Manager – Vendor Management
Solutioning, NAB
11:25
ONSHORE OFFSHORE HYBRID PARTNERING AND OUTSOURCING CIO BOARDROOM
FRIDAY, 12 JUNE 2015
13:05 Prize Draw
13:30 Close of Conference
CONFERENCE DAY THREE

WITH THANKS TO OUR 2015 SPONSORS AND EXHIBITORS
Conference Partners: Associate Partners:
Event Partners:
ABOUT OUR SPONSORS
Private Breakfast Host: Media Partner:
Exhibitors:
BE MORE THAN A NAME ON A BUSINESS CARD.
STAND OUT AS A SPONSOR OR EXHIBITOR.
SSON provides a unique platform which encourages open conversation between practitioner
and solution-provider. We take the time to get to know our customer so that we can help
you navigate through the audience to find the best matches in terms of need and buying
power.
SSO Week is an annual 'must-attend' event for businesses which have a service or
solution that would bring benefit to an audience of senior executives leading their
organisation’s SSC and related initiatives.
To find out more about the outstanding sponsorship and exhibition opportunities available
at SSO Week 2015 contact us on +61 2 9229 2498 or sponsorbranding@iqpc.com.au
SSON provides a unique platform which encourages open conversation between practitioner
and solution-provider. We take the time to get to know our customer so that we can help
To find out more about the outstanding sponsorship and exhibition opportunities available
86%of 2014 sponsors
rated the event as‘Excellent’ or
‘Very good’ in meeting
their objectives
control PLAN report analyse improve
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control PLAN report analyse improve c o n t r o l p l a n r e p o r t a n a l y s e i m p r o v e
c o n t r o l p l a n r e p o r t a n a l y s e i m p r o v e c o n t r o l p l a n r e p o r t a n a l y s e i m p r o v e

ABOUT OUR SPONSORS
Xchanging provides business processing, technology and procurement services
internationally for customers in almost every industry sector. With customers
in a wide range of industries and across many countries, Xchanging are a truly
international outsourcing specialist.
Xchanging delivers superior procurement performance that aligns with business objectives. With an end-to-
end portfolio of capabilities from Sourcing and Spend Management through to Procure-to-Pay, Xchanging
ensure that savings, policy compliance and cost efficiency benefits are embedded into the business. This
creates competitive advantage, lowering costs of sale and administrative expenses and provides executives the
space to focus on strategic activities that add value to the business.
As a specialist provider of workers compensation services, Xchanging understands employer’s needs and
obligations and their services include:
• Claims Reviews
• Customer Service Reviews
• OH&S and Wellbeing Services
• Policy and Premium Forms
Advantage Wollongong promotes Wollongong as a superior business location.
Australia's City of Innovation is globally connected, has a supportive business
environment and enjoys superb liveability. Wollongong already has a substantial
footprint in shared services, employing nearly 2,000 people. Many well known
organisations are operating shared service facilities in the City including Stellar, CGU, NRMA, Medibank
Health Solutions and AHM. See how the Wollongong Advantage can translate into your business advantage:
www.advantagewollongong.com.au
At Fraedom, we give companies a better way to manage business spend –
freeing up staff, increasing control and saving them money. We’re passionate
about technology but it’s the impact we’re able to have on our customers
businesses that really drives us. Booking and managing travel, processing
expenses and capturing and managing B2B spend in one place gives our customers the freedom of control
and helps them be more successful. Visit fraedom.com for more information.
MasterCard Worldwide is one of the world's leading payments companies. Through
relationships with more than 23,000 financial institutions, MasterCard offers products and
solutions that feature state-of-the-art security and convenience. MasterCard payment
products are at the Heart of Commerce, bringing innovative solutions and comprehensive
benefits and services to consumers, merchants, and businesses in more than 210
countries and territories throughout the world.
With more than 130,000 people in over 40 countries, Capgemini is one of
the world’s foremost providers of consulting, technology and outsourcing
services. Together with its clients, Capgemini creates and delivers business
and technology solutions that fit their needs and drive the results they want. A deeply multicultural
organisation, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and
draws on Rightshore®, its worldwide delivery model.
Polaris Consulting & Services Ltd. (PCSL) are experts in digital transformation,
with 25 years of experience and more than 300 clients across the globe, spectrum of
industries including Manufacturing, Retail, Logistics, Financial Services, Insurance,
Telecom, Airlines etc, and company sizes. We approach digital transformation as a 3600 endeavor - simplifying,
digitizing, and automating all internal and external channels, with the goal of optimizing performance.
Deloitte is well known in the local marketplace as a thought leader and innovator
in Shared Business Services and outsourcing advisory and has worked on some
of Australia and New Zealand’s largest and complex shared services projects with both public and private
sector clients.
We assist our clients with the entire Shared Services journey from the initial strategy and business case
through key design elements to full implementation.
Increasingly, Deloitte works with its clients to optimise shared business services through innovative
techniques such as advanced data analytics, social media and enterprise information management. To learn
more, visit www.deloitte.com/au/sharedservices
WANT ADVICE ON NEW TECHNOLOGIES AND SERVICES THAT CAN ELEVATE YOUR SSO TO THE NEXT LEVEL OF SUCCESS?
Get to know our sponsors! Find them on the SSON Networking App and request more information from them before the
event starts so that your connections onsite can be more meaningful.
TransformIT Systems specialises in enterprise process improvement,
automation and integration software solutions.
We are presenting WorkBright at SSOW, our process automation tool which standardises technology
environments on an integrated and centralised platform. WorkBright integrates BPM functionality with powerful
enterprise data analytics to enable business users to automate process execution, so they can get work done
faster, cheaper and smarter. WorkBright integrates with existing IT environments to remove the traditional IT
barriers, empowering end business users.
WNS is a leading global Business Process Management company offering business
value to 200+ global clients across key industry verticals.WNS delivers a broad
spectrum of BPM services such as finance & accounting, procurement & sourcing,
customer care, technology solutions, research & analytics and human resource outsourcing. WNS operates
through 33 delivery centers spread across 10 countries.

ABOUT OUR SPONSORS
PRGX is ANZ’s and the world’s leading provider of recovery audit services. We
mine procure-to-pay data to detect lost profits driven by overpayments, duplicate
payments and lack of compliance with negotiated contract terms or internal policies.
We recover an average of $1B a year for our clients. With over 1,600 employees, we operate and serve clients
in more than 30 countries which include some of Australia and New Zealand’s largest companies.
Commonwealth Bank is Australia’s leading provider of integrated
financial services for institutional, corporate and retail banking. As
well as having the largest distribution network in the country, we have
widespread banking operations outside Australia, with offices in New Zealand, Asia, Europe and the USA.
For 100 years, the Commonwealth Bank has worked in partnership with Australia’s leading companies. Our
corporate and institutional teams help thousands of companies improve and bring greater transparency to
working capital processes. www.commbank.com.au
Since 2002, Satori Group has been delivering solutions to provide visibility into real
time data, identifying errors and potential fraud, and enabling continuous monitoring
of processes and transactions. Our solutions provides assurance and peace of mind
that the controls framework is working effectively, while presented in an easy to understand manner through
visually stimulating dashboards. Some of our clients include Coca-Cola Amatil, Energex, JB Hi-FI, Newcrest
Mining, Novartis Pharmaceuticals, George Weston Foods, Queensland Health and Coates Hire.
Satori Group is the primary distributor of SatoriCCM, ACL, Pentana, Caseware Monitor and Dundas
Dashboards solutions in Australia, New Zealand and the South Pacific Islands, with offices located in Sydney,
Melbourne, Wellington and India.
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control PLAN report analyse improve c o n t r o l p l a n r e p o r t a n a l y s e i m p r o v e
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Basware solutions and services significantly reduce the cost of buying, selling and
paying for goods and services, while greatly increasing visibility and control of the
entire spending process across the business.
Our Open Network seamlessly connects more than 110 international e-Invoicing platforms, making it the
largest inter-operator network in the world. Learn more at www.basware.com.au
Top Image Systems provides innovative solutions to capture, classify, process, validate
and deliver business-critical key data lying within incoming documents to the people who
need it most. Customers use our technology to automate accounts payable, mailroom
and shared service operations, as well as field operations (such as bills, checks, meter
readings, etc.). TIS’ flagship eFLOW platform and diverse business process and mobile
image processing solutions are marketed in more than 40 countries through a network
of partners, resellers and global alliances. We enable content-driven processes with organizations like the
Social Security Administration, Bank of America, Singapore Airlines, DHL, and many Federal governments.
Matchboard is a free online matching service for sales, service and back office operations.
Whether it’s outsourcing a back office or contact centre operation, or sourcing technology
vendors, consultants, data or digital services in-house, Matchboard helps you “cut
through” the thousands of market offerings and quickly identify a shortlist of suppliers
matching a specific business need. Simply enter your needs via our short targeted questionnaires, and wait
for matched suppliers to contact you – in most cases within 24 hours. Gone are the days of wading through
search engine results and spending weeks on research to locate who’s who in the market. Try Matchboard –
the smart way to source!
Briston Virtual Services is a leading provider of professional support services that
empowers organisations to optimise their total business operations. Our four key areas of
specialisation are in Training, Business Administration, HR, and Finance.
Partnering with Briston means you have the full support of a virtual team that is an expert
on your required capability. This team may be upgraded anytime to cater to a different
service requirement. Know more about us today at www.briston.com.au.
Founded in 2002, Promapp Solutions Limited works with over 300 organisations
worldwide to foster a business improvement and process management culture.
Its proprietary software, Promapp, is a web-based application that makes it easy
for organisations to create, access, improve and share business processes. It consists of an intuitive online
process mapping tool for creating and managing business processes, a cloud-based process repository, and
a comprehensive process improvement toolset.
Promapp’s clients include Toyota Financial Services, Coca-Cola Amatil, Meridian Energy, McDonald's,
Genesis Energy and central and local government organisations.
In 2010 Promapp was recognised with a Deloitte New Zealand Fast 50 award and a Deloitte Asia Pacific Tech
Fast 500 award.
NGA Human Resources is a leading global human resources and payroll software and
services provider with offices in 35 countries across five continents.
Operating in Australia and New Zealand, for over 35 years, NGA provides innovative HR
and payroll business solutions to employers of all sizes across all industries.
At NGA we help HR executives optimise their HR service delivery through smarter process and more efficient
technology, supporting key HR areas like payroll, workforce administration, benefits, recruitment, learning and
talent management. NGA’s global 8,500+ employees, are dedicated to HR excellence through strategic HR and
payroll Consulting, Outsourcing Services and Technology.
NGA Human Resources has been positioned as a market leader in recent HR Outsourcing market research
performed by three independent industry analysts. Click here to read how we rate! www.ngahr.com.au 1300 766 400
Founded in 2001, BlackLine Systems was the first to develop and offer a
commercially available Balance Sheet Account Reconciliation solution. An
experienced provider of software to companies from the Fortune 100 to beyond
the Fortune 1,000, BlackLine provides quick-to-implement, scalable and easy-to-use applications that automate
the entire financial close process to help improve financial controls for companies of all sizes. BlackLine
software applications complement existing Enterprise Performance Management (EPM), Governance Risk and
Compliance (GRC) and Enterprise Resource Planning (ERP) systems.
BlackLine offers clients its enterprise-class software in a simple and secure OnDemand/SaaS platform. With a
proven track record and a commitment to customer success, BlackLine seeks to reduce the burden the financial
close places on accounting and finance professionals. For more information, please visit www.blackline.com.
We create better customer relationships. As the voice of our clients’ brands, we take
pride in delivering exceptional outcomes through every call, social, email or BPO
interaction. Since 1998, we’ve been passionately helping clients get the most out of
each customer relationship. As the reigning Frost and Sullivan Australian Contact Centre Outsourcer of the Year,
we can proudly declare that we are the best in the business.

SSON HAS COMBINED THE WEALTH OF KNOWLEDGE, EXPERIENCE
AND HARD KNOCKS OF ITS EVENT NETWORK OF OVER
DESIGNED AS AN ACTIVE PLATFORM TO COMPLEMENT
– AND STEER – YOUR SSON EVENT EXPERIENCE,
SHARED INTELLIGENCE PROVIDES 3 CORE BENEFITS:
The world’s premier global online community dedicated
to the practitioner, powered by practitioners.
LAUNCHING IN 2015!
Just imagine the value – and
impact – of having opinions
from 20 practitioners on how
to structure your shared
services team that you can
present to your boss!
AND THE BEST PART?
You can achieve all this
at the click of a button on
Shared Intelligence.
Register your place at the 18th
Annual Australasian Shared
Services and Outsourcing Week
and receive a free 12-month
license to Shared Intelligence.
Email: registration@iqpc.com.au
Call us: +61 2 9229 1000
Search and connect with
practitioners based on
demographics, experience
and current projects.
That means you don’t need
divine intervention in order to
find someone who has the exact
experience you’re looking for.
Make a relevant connection,
without even knowing
someone’s name.
1
Borrow and build from the
Research Suite.
Access practitioner developed
ready-to-use tools, which
include RFP templates,
organisational charts, business
cases and process diagrams can
save you months of research
and benchmarking.
2
Gain real-time insight and advice
from practitioners on challenges
you’re facing NOW.
Our exclusive Q&Q polling (Q&Q
meaning ‘Qualitative and Quantitative’)
means you can post your challenge or
scenario, along with 4-5 responses or
outcomes you’re considering, and find
out which options practitioners think is
best – and why. We’ll automatically create
a pie chart of responses, which you can
download and use for your presentation.
3
80,000+
SHARED SERVICES
AND OUTSOURCING
PRACTITIONERS
FROM
76COUNTRIES
AND MADE IT
AVAILABLE TO ACTIVE
PRACTITIONERS
ACROSS THE
GLOBE
24/7,
365
DAYS A YEAR.

11574.009
Register Early & Save!
To speed registration, please provide the priority code located on the mailing label or in the box below.
NOTE: PAYMENT IS DUE WITHIN 7 DAYS FROM REGISTRATION TO SECURE YOUR PLACE. Registrations received without
payment or a Government PO will incur a processing fee of $99+GST = $108.90 per registration. Payment prior to the con-
ference is mandatory for attendance. Payment includes lunches, refreshments, a copy of conference presentations via FTP
website or workbook and all meeting materials. If payment has not been received two weeks before the conference, a credit
card hold will be taken and processed. This card will be refunded once alternate payment has been received.
* Payment not made at the time of registration will be subject to a $99 service charge.
* All ‘Early Bird’ discounts require payment at time of registration and before the cut-off date in order to receive any discount.
* Discounts do not apply to vendors/solution providers. SSON reserves the right to determine who is a vendor.
* Any discounts offered (including early bird and team discounts) are subject to availability and require payment at the time of registration.
* All discount offers cannot be combined with any other offer.
¨ Please send me _______ set(s) of AUDIO COMPACT DISCS and PRESENTATIONS CD at
$878.90 ($799 plus GST) or $603.90 ($549 plus GST) Presentations CD only
¨ Please keep me informed via email about this and other related events
2 WAYS TO SAVE!
Book early for HUGE
EARLY BIRD savings.
Book as a TEAM,
save & benefit as a team.
(PHOTOCOPYTHISFORMFORADDITIONALDELEGATES)
REGISTER ME for 18th Annual Australasian
Shared Services & Outsourcing Week PLUS:
TEAM DISCOUNTS
WHERE Pullman Melbourne Albert Park
65 Queens Road,
Melbourne VIC 3004
Tel: +61 3 9529 4300
Web: www.pullmanalbertpark.com.au
WHEN? 10 - 12 June 2015
ACCOMMODATION
The Pullman Melbourne Albert Park is the official hotel for the 18th
Annual Australasian Shared Services & Outsourcing Week and we have
negotiated event rates specifically for attendees of this event.
To take advantage of these rates, contact the hotel reservations on 1800
633 888 and quote: ‘SSON Shared Services’ or go to
www.sharedservicesweek.com.au and click on the Venue &
Accommodation page.
QUICK and EASY WAYS to REGISTER
TELEPHONE +61 2 9229 1000
FAX +61 2 9223 2622
EMAIL registration@iqpc.com.au
WEBSITE www.sharedservicesweek.com.au
MAIL IQPC, Level 6, 25 Bligh Street, SYDNEY NSW 2000
SSON recognises the value of learning in teams.
Take advantage of one of these special rates:
Œ Register a team of 2 to the conference at the same time from the
same company and receive a 5% discount
Register a team of 3 to the conference at the same time from the
same company and receive a 10% discount
Ž Register a team of 4 to the conference at the same time from the
same company and receive a 15% discount or a free pass for
a 5th delegate
Ask about multi-event discounts. Call + 61 2 9229 1000 for more details.
Please note: Only one discount applies
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Any information provided by you in registering for this conference is being collected
by IQPC and will be held in the strictest confidence. It will be added to our database
and will be used primarily to provide you with further information about IQPC events and
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fax 02 9223 2622.
¨ I do not wish to have my details made available to other organisations
IQPC CANCELLATION AND POSTPONEMENT POLICY: FOR
DETAILS OF IQPC’S CANCELLATION AND POSTPONEMENT
POLICY PLEASE VISIT: www.iqpc.com.au
© 2014 IQPC ABN 92 071 142 446 All RIGHTS RESERVED. The format, design, content
and arrangement of this brochure constitute a copyright of IQPC. Unauthorised
reproduction will be actionable by law.
(On standard price only)
FEATURE
Additional Master Classes (maximum of 2) $499 + GST = $548.90
Additional Site Visits (maximum of 2) $750 + GST = $825
DELEGATE 1 [FIRST NAME] [SURNAME]
POSITION
EMAIL
EMAIL
POSITION
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CHEQUE ENCLOSED FOR $ _____ (Please make cheques payable to: IQPC)
PLEASE CHARGE American Express Visa MasterCard Diners Club
CREDIT CARD NUMBER
AMEX 4 DIGIT CODE EXPIRY DATE
NAME OF CARD HOLDER [PLEASE PRINT]
POSITION
- -
Main Conference: 10 – 12 June 2015
Workshops & Site Visits: 9 & 12 June 2015
Venue: Pullman Albert Park, Melbourne
Site Visits
oA oB
Master Classes
oA oB oC oD oE
STANDARD
PACKAGES
EARLY BIRD 3:
Register & pay by
20 March 2015
EARLY BIRD 4:
Register & pay by
1 May 2015
STANDARD PRICE
All Access Pass
Conference + 2
Master Classes + 2
Site Visits
SAVE $1500
$5,997 + GST = $6,596.70
SAVE $1100
$6,397 + GST = $7,036.70
$7,497 + GST = $8,246.70
Premium Site Visit
Pass
Conference + 2 Site
Visits
SAVE $1500
$4,999 + GST = $5,498.90
SAVE $1100
$5,399 + GST = $5,938.90
$6,499 + GST = $7,148.90
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Class Pass
Conference + 2
Master Classes
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$4,497 + GST = $4,946.70
SAVE $1100
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SAVE $1500
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SAVE $1100
$3,899 + GST = $4,288.90
$4,999 + GST= $5,498.90
SAVE $1500 SAVE $1100
* All passes include full access to the main conference sessions, SSON Awards Gala Dinner, post-event
access to conference presentations, SSON networking app login, and a 1 year Shared Intelligence license.
None of the above packages suit you? No problem! Simply add any combination of the additional
features below onto the standard pass to create your own custom built package.

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