James Wilson has over 30 years of experience in IT support, custodial services, and aviation fuel handling. He currently works as a Support Technician for Actiontec Electronics, providing tier 1, 2, and 3 technical support for customers and ISPs. He has a background in network troubleshooting, security, and multiplatform networking. Wilson also has experience supervising custodial staff and performing facilities maintenance. He holds CompTIA A+ and Network+ certifications and is pursuing a Bachelor's degree in Network and Security online.

1. James Wilson
3280 S. Academy Blvd. Lot 74 Colorado Springs, Co (719) 551-1968
Wilson.james.j@outlook.com
Support Technician
 Consistently recognized for ability to present clear and complete solutions that meet the needs of
customers and ISP Technicians
 Continually looking for education and training to improve personal knowledge of the IT industry,
focusing on Networks and Security.
 Actiontec product evaluation and test writing for new and evolving products.
Highlights
 Network Trouble
shooting
 DHCP Setup  Customer Service
 Firewall Configuration  Multiplatform
Networking
 Problem Analysis
 Port Triggering  Network Security  OS and software
installation
Technical Skills
Technology Summary
• Tier 1 support – Provide the end user with basic connection support for retail modems and routers,
entering ISP information into the modem/router to establish an internet connection.
Configuring wireless information to provide wireless internet access
• Tier 2 support – Provide connection support for end point devices connecting to Actiontec devices.
Trouble shoot Ethernet and wireless connection issues between Actiontec devices and OEM equipment.
• Tier 3 support – Provide ISP technicians with support for Actiontec devices specific to ISP’s, port
forwarding, port triggering, static IP, setting DHCP services, port mapping, configuring bridge mode,
setting up DNS services, setting up IP schemes.
• Provide trouble shooting and support for wireless display products using Intel WiDi and Miracast.
• Provide trouble shooting support for multiple ISP’s – Verizon, CenturyLink, TDS Telecom,
MTS, Frontier Communications, Windstream, AT&T, Bright House Communications.
• Proficient in the use of Microsoft Office Suite – Word, Power Point, Excel, Access, Outlook,
OneNote.
• Running and connecting Ethernet cable.
• Setting up basic internet or intranet connections.
• VPN – setup and connect- Client and Host.
• Firewall setup and configuration
• Software installation – Anti-virus, malware protection, Operating systems – PXE or USB/DVD install.
• Install and use of Linux Operating Systems – Ubuntu, Mint, Fedora
Systems: Routers, Switches, Hubs/Bridges, Wireless Access Point

2. Software: MS Office Suite (Excel, Access, Visio, PowerPoint, Word), MS Chat, Outlook
2008/10/13 MS, Windows XP/7/8/8.1/10, Windows Server 2008
Professional IT Experience
Actiontec Electronics Colorado Springs, Colorado
Occupation: Support Technician July 2014 – Current
Tier 1 support – Provide the end user with basic connection support for retail modems and routers, entering
ISP information into the modem/router to establish an internet connection.
Configuring wireless information to provide wireless internet access
Tier 2 support – Provide connection support for end point devices connecting to Actiontec devices.
Trouble shoot Ethernet and wireless connection issues between Actiontec devices and OEM equipment.
Tier 3 support – Provide ISP technicians with support for Actiontec devices specific to ISP’s, port forwarding,
port triggering, static IP, setting DHCP services, port mapping, configuring bridge mode, setting up DNS
services, setting up IP schemes.
University of Colorado Colorado Springs Colorado Springs, Colorado
Occupation: Lead Custodian Kramer Family Library May 2013 – July 2014
Order and Maintain custodial supplies
Daily maintenance tasks- carpet extraction, report maintenance issues or repair noted issues.
Trouble shoot electrical issues and repair if able or report for repair
Trouble shoot plumbing issues and repair if able or report for repair
Hard floor care and maintenance, strip off old floor finish and recoat with new finish, burnish and buff new
floor finish
Carpet care and maintenance, evaluate carpet and condition, repair or recommend replacement if needed.
Daily, weekly, monthly, bi-annual and annual inspections
Equipment maintenance and repair, replacing vacuum motors, belts, filters. Repair of floor care machines,
Auto Scrubber, High and Low speed burnisher, Brush replacement electric motors.
Scheduling of maintenance cycles and materials.
Widefield School District 3 Colorado Springs, Colorado
Occupation: Head Custodian Webster Elementary May 2005 – August 2012
Order and Maintain custodial supplies
Daily maintenance tasks- carpet extraction, report maintenance issues or repair noted issues.
Trouble shoot electrical issues and repair if able or report for repair
Trouble shoot plumbing issues and repair if able or report for repair
Hard floor care and maintenance, strip off old floor finish and recoat with new finish, burnish and buff new
floor finish
Carpet care and maintenance, evaluate carpet and condition, repair or recommend replacement if needed.
Daily, weekly, monthly, bi-annual and annual inspections
Equipment maintenance and repair, replacing vacuum motors, belts, filters. Repair of floor care machines,
Auto Scrubber, High and Low speed burnisher, Brush replacement electric motors.
Scheduling of maintenance cycles and materials.
Supervise and schedule night shift personnel and equipment

3. Grounds maintenance, evaluate and repair or report concrete, fence, sprinkler system, playground
equipment issues.
Trouble shoot and report fire prevention system issues
Maintain Air handling and heating units, filter change, belt change for blowers, AC recharge, trouble shoot
electrical issues and report for repair.
United States Air Force, 7020 Supply Squadron RAF Fairford, United Kingdom
Occupation: Fuel Specialist June 1986 – December 1989
Maintain and inventory fuel supplies.
Transfer of Aviation fuels to and from Aircraft.
Transport of fuels to aircraft with mobile fueling equipment.
Support NATO operations in the European Theater.
Support United States military air operation’s within the European command.
Flight line safety, FOD walks, perimeter and flight line security.
Daily, weekly, monthly, and annual maintenance of equipment.
Inspect and maintain fuel pump stations.
Mixing of aviation fuels for winter and summer operations.
Education
Computer Science, Associates Degree
Everest College October 2012 – March 2015
 Design, implement, and administer local-area and wide-area networks to meet client needs
 Resolve information technology (IT) system problems and meet the needs of end-users by applying
troubleshooting methodologies.
 Apply relevant policies and procedures to effectively secure and monitor IT systems.
 Meet organizational goals in completing individual and team assignments using effective workforce
skills, best practices, and ethical principles.
 Effectively communicate IT knowledge to diverse audiences using a wide range of presentation
modalities.
College America, Bachelor of Science, Network and Security July 2015 – Current
 Extending on the principals and systems learned during the pursuit of an Associate’s Degree.
 Network security principles
 Computer Law
 MS Access
General Studies
Cousera – Online Independent studies June 2013 –Ongoing
CISCO – Independent study for CCENT February 2016 -Ongoing

4. Degree Equivalent industry-level certifications:
Comptia: A+ 801, Network+
Community
During my tour in the Air Force I was honored to be part of the support for the International Air Tattoo held
every two years at RAF Fairford. During the air show various nations, private individuals and companies
were supported in their need for fuel and flight line operations. Received the Air Force Good Conduct
Medal for service.