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The Relevance of ISO
9001 & 27001 for
Outsourcing Excellence
in 2024
24 Feb 2024
www.coaxsoft.com
What we cover today
1.
2.
3.
4.
5.
What is ISO and my experience for 3+ years
Certification Roadmap
How ISO Impact Business operations
Does ISO help sales?
Recommendations
What is ISO
1.
2.
3.
4.
9001 - Quality
27001 - Information Security
Procedures
Policies
My Experience
1.
2.
3.
Certified COAX for 27001 & 9001
27001 mostly covers 9001
Certified for 3.5 years
ISO Roadmap
1.
2.
3.
4.
5.
6.
Board Decision
Find an auditor
Apply for certification
Prepare Docs
Get certified
Drink.
Prepare
1.
2.
Stage 1
Define Scope
Set Goals
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Stage 2
Assets Management
Risk Management
Document and Control Management
HR Management
Legal Management
Work Procedures
Supplier Management
* Management
Physical Security
Information Security
Day of Certification
1.
2.
3.
Interviews with HODs
Questions
Office Guide
Business Processes Impact
1.
2.
3.
Strategy & Organisation Context
Annual Goals
SOW Analysis
PESTLE Analysis
1.
2.
3.
Risks Management
BCP
Incident Management Process
Incident Register
1.
2.
Assets Management
Register
Policy
1.
2.
Physical Security
Hardware
Office Access
1.
2.
3.
4.
5.
6.
Information Security
Password Policies
File Access Management
2FA Policies
Clients Code Access
​
Clients Customers Data Access
Trainings
1.
2.
3.
Supplier Management
Internal Compliance
Decision Makers
Criteria
1.
2.
3.
Work Procedures
Staff Onboarding & Offboarding Procedures
Project Onboarding & Offboarding Procedures
Almost anything
Business Processes Impact
Require to keep your processes in order.
Notes
1.
2.
3.
4.
Certification issues for 3 years with annual review
~4-6 months required to prepare for certification
You should have responsible people for each direction and they should
know core ISO procedures
ISO is not a list of completed processes
Sales
Does it help?
Sales
1.
2.
3.
4.
Not a lot
We haven’t had a client, who directly requested or asked ISO
Help us to close some clients (as one of the points) with some clients
It bring more value to business processes and organisation, but not for
sales particularly
If you decided to proceed
1.
2.
3.
4.
Do not waste a time on searching for templates
Find right auditor companies and ask them for templates
Have a dedicated person for this task
Tips in 2024: Looks like Gemini can help you a lot
Thank you 🤝
www.coaxsoft.com
Co Founder & CTO
Ivan Verkalets
ivan@coaxsoft.com

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Ivan Verkalets: The Relevance of ISO 9001 & 27001 for Outsourcing Excellence in 2024 (UA)

  • 1. The Relevance of ISO 9001 & 27001 for Outsourcing Excellence in 2024 24 Feb 2024 www.coaxsoft.com
  • 2. What we cover today 1. 2. 3. 4. 5. What is ISO and my experience for 3+ years Certification Roadmap How ISO Impact Business operations Does ISO help sales? Recommendations
  • 3. What is ISO 1. 2. 3. 4. 9001 - Quality 27001 - Information Security Procedures Policies
  • 4. My Experience 1. 2. 3. Certified COAX for 27001 & 9001 27001 mostly covers 9001 Certified for 3.5 years
  • 5. ISO Roadmap 1. 2. 3. 4. 5. 6. Board Decision Find an auditor Apply for certification Prepare Docs Get certified Drink.
  • 6. Prepare 1. 2. Stage 1 Define Scope Set Goals 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Stage 2 Assets Management Risk Management Document and Control Management HR Management Legal Management Work Procedures Supplier Management * Management Physical Security Information Security
  • 7. Day of Certification 1. 2. 3. Interviews with HODs Questions Office Guide
  • 8. Business Processes Impact 1. 2. 3. Strategy & Organisation Context Annual Goals SOW Analysis PESTLE Analysis 1. 2. 3. Risks Management BCP Incident Management Process Incident Register 1. 2. Assets Management Register Policy 1. 2. Physical Security Hardware Office Access 1. 2. 3. 4. 5. 6. Information Security Password Policies File Access Management 2FA Policies Clients Code Access ​ Clients Customers Data Access Trainings 1. 2. 3. Supplier Management Internal Compliance Decision Makers Criteria 1. 2. 3. Work Procedures Staff Onboarding & Offboarding Procedures Project Onboarding & Offboarding Procedures Almost anything
  • 9. Business Processes Impact Require to keep your processes in order.
  • 10. Notes 1. 2. 3. 4. Certification issues for 3 years with annual review ~4-6 months required to prepare for certification You should have responsible people for each direction and they should know core ISO procedures ISO is not a list of completed processes
  • 12. Sales 1. 2. 3. 4. Not a lot We haven’t had a client, who directly requested or asked ISO Help us to close some clients (as one of the points) with some clients It bring more value to business processes and organisation, but not for sales particularly
  • 13. If you decided to proceed 1. 2. 3. 4. Do not waste a time on searching for templates Find right auditor companies and ask them for templates Have a dedicated person for this task Tips in 2024: Looks like Gemini can help you a lot
  • 14. Thank you 🤝 www.coaxsoft.com Co Founder & CTO Ivan Verkalets ivan@coaxsoft.com