The document provides guidance on effective counseling for IT courses. It emphasizes greeting customers with a smile, making them feel welcome, understanding their needs, and having a friendly conversation to build interest before discussing courses. Counselors are advised to demonstrate the ERA learning tool, transparently explain course details and benefits, address any objections, and collect contact information to follow up on leads. Maintaining a positive attitude, treating customers respectfully, and focusing on their needs are highlighted as important for successful counseling.

1. Effective Counseling Presentation For
ITGKs
RS-CIT

2. It Starts with a True Smile…..
& Ends With An Admission…..

3. Think Customer
We spend a lot of efforts outside the
door to bring them in;
But we loose a lot at our
door …

4. Focus on CUSTOMERS as they walk in…

5. Greet and Spread Smile

6. Effective Counseling in ITGKs
• Instead of letting  We offer them a seat
him/her wait
• S/He was sitting idle  We asked them to see
ERA demo.
• Instead of informing  We choose dialogues.
• Instead of forcing  we ask for permission.
messages
• Instead of half-
 we choose complete
truths
transparency.

7. Welcome
 Welcome him/her with cheerful
face, put the fan on especially for
them and offer water.
 Try to understand his/her needs
and requirements
 Don’t start directly with course
details. Build a conversation
 Ask his/her
background, college, where he
stays etc. – Try to develop his/her
interest in you as a friend and
guide.
 Now you are ready to explain RS-
CIT.

8. Maintain eye contact with the customer

9. Involve Parents in Conversation

10. First about IT and Then RS-CIT
 Explain importance of IT with reference to its
use in day to day life and in corporate life.
 e.g.- Word processor in office
automation, power point in presentations
etc. Try give examples that are related to
professional life an use of IT. H/She is
interested in using MS-Office in his/her daily
routines.
 Tell how its very easy, advanced and effective
with ERA and off course your own strengths

11. RS-CIT Philosophy
|
|
Work >>>> Knowledge
Knowledge >>> Better work

12. Share RS-CIT Course information with enthusiasm…

13. Counselling Desk item
 Brochures of RS-CIT/Wave
 Book of output created by
students
 ERA Demo
 Water for customer
 Bill book
 Clean and neat

14. Start using prospects First Name in the talk
Jitendra, can u tell me, which
is your college?

15. Share additional information which is not
purely commercial
Today 1 out 4
individuals is using
email and in year
2020, 3 out of 4 people
will be using email

16. RS-CIT Highlights
 Out – Puts useful in daily life.
 Light/Telephone bill payment
 Letter design and mail merge
 Own visiting card and society
letterhead
Everything in NEW RS-CIT

17. New Out put Approach of RS-CIT

19. RS-CIT Highlights
 Learn and earn
I made a poster for Shaha uncles business. He is happy
now I got a new business line. Thank you RS-CIT!

20. MS-Word
 RS-CIT Highlights
for MS- Word
 Internet
 Excel
 PPT

21. Respect questions/doubts
 Answer doubts clearly without getting angry.
 Remember its “ENQUIRY”. Person sitting
before you is there for asking questions and
we are at reception to answer.
 One good enquiry will help you get lot of
students but one bad enquiry can destroy
your reputation.

22. Contact Details
 Prepare format for enquiry form and get it
filled from enquiry, help him. Keep it short
but cover all important fields
 Try to get contact details of enquiry.
 These details can be used to build our
database for SMS marketing and to keep
track of enquiry.

23. Fill forms, so collecting information
does not become an interrogation.

24. Do not get diverted, ask new visitor to
wait and Watch the exhibition or brochure

25. Use Objection as an Opportunity…!
No Teachers?

26. ERA-E Learning Revolution For All

27. Only Differential Skills…….No

28. Creating Socially Useful and
Productive Work

29. ERA as a tool to convert enquiry into admission.
 Demonstrate ERA to all enquiries.
 If possible arrange demo on reception itself.
Also show learners using ERA in lab.
 Show some interesting interactive sessions.
 Take a Challenge
 Internet frames.
 Outputs and stages of output
 Learning through Games

30. About Examination and Certification
 Explain importance of RS-
CIT certificate.
 Certifying Authority (GOVT)
 Authenticity
 Advanced curriculum
 Mid term and Online
Examination

31. Course Content
 By USA authors Timothy & Linda O’ Leary
 Remember we have the latest syllabus i.e.
Windows Vista and
MS-Office 2007.
 Make It A Key Point For Every Enquiry.

32. Course Material
 Explain course
material they will
receive after
admission.
 Show sample copy
of RS-CIT latest
courseware.

33. Fees Structure :-
 Explain the worth of our course at Rs 2700;
explain the USPs & stress on ERA more to
differentiate from other market offerings.
 Explain all the payment modes with
advantage of saving money in “Without
Installment Mode.”

34. Be Proud of your Facilitators and Institute
We have 5 qualified
Facilitators having more
than 4 years experience

35. Establish relationship and reassure
your customer

36. How to Improve Personal Impact ?
 Pause before you begin. Look at the enquiry and Smile.
 Maintain Eye Contact as you are in personal conversation
with them.
 Speak clear & Be Positive.
 Don’t be aggressive, be calm and confident.
 If more than 1 enquiries are there, attend on first come first
serve basis. But ask others to wait and apologize for keep
them waiting.

37. Don’t for counselor.
 Counselor should not use words like “I don’t
know OR I will ask and let you know OR I must
confirm.
 Similarly there should not be any false
commitment OR any wrong information should
not be passed on to enquiry if it is not confirmed.
 Short temper

38. We care……..
 Show concern……. We care
 Turn on fan when someone comes in.
 Offer drinking water.
 Appoint a separate counselor.
 Don’t use only faculties for counseling.
 Don’t keep them waiting for some one to
come at reception.
 You must know everything about RS-CIT
 If possible have a separate counseling room.

39. Successful Enquiry
= 100% + 100 % Business
 One good enquiry converts 100% enquiries
 If the enquirer is happy about your approach.
Please ask to give his friends addresses, can
s/he help you getting them to your institute.
This is another 100%

40. Is the Scene at my Centre
different than this?

41. Are You Prepared For Counseling?
 Counselor should know each and everything
about RS-CIT , we should prefer a young
counselor or female who has passed RS-CIT.
 Soft spoken, command over language, good
listener, neatness are the prerequisites .
 You should have brochure & book of RS-CIT
 You should be ready with ERA demonstration.
 At the end you should hand over the Enquiry
form.

42. How to Improve Personal Impact ?
 Our personal appearance should be neat.
Ironed cloths, cleaned shaved, hair combed etc.
 First Listen to the enquiry and their needs
 Appear to be in charge of the situation.
 Position before you begin. Use a positive body
language eg: open hand, smile, eye contact.

43. Decor your Institute with Exhibition of outputs
Miss Aditi Bagade’s Photo Album
1. Power point
2. Slide Master
changes, insertion of top
and bottom band
3. Insert photo
4. Format Picture, Beveled
Matte, White
5. Rotate picture
6. Animation, fade Smoothly
-------------------------------------
Comments by other students

44. Poster behind your desk

45. RS-CIT Life Cycle of a Learner

46.  Counseling at Center, Learner understands the course details of
RS-CIT from Counselor
 Counselor shows few sample outputs learner can
create, during RS-CIT and guides

47.  Learner takes admission in RS-CIT

48.  Learner receives study material

49.  Learner understands the complete Academic Cycle of RS-CIT and
exam pattern from Learning Facilitator

50.  Learner starts learning in ERA He uses his personal ERA login ID
password to Login ERA

51.  Learners RS-CIT course begins with interesting games on Mouse
and Keyboard Handling.
 For first two days learner uses his ERA Login to play various games
to have hands on experience of handling the Mouse and using the
Keyboard.

52.  From 3rd day onward, learner starts the learning from ERA. While
learning from ERA, learner performs activity from “Take a
challenge” section and Internet activities.
Snap of
Take a
challenge
 Learner selects an activity from the menu card offered to
him/ her.

53.  On day 3, learner begins with Windows . Learner learns managing the
favourite films, music, photos, Typing in Devnagari etc.

54.  Learner builds his portfolio…
 Learner builds his Portfolio.. by making use of MS Office
templates.

55.  Facilitator hands over the CD of his/her ePortfolio to the learner.

56.  On completion of the activities of Internet, RS-CIT outputs / case
studies, he/she receives a certificates of:

57.  Learner approaches nearby shops to offer his professionally designed
outputs like visiting card, envelope, posters etc.
 Learner gets appreciation for serving his customers.

58. Thank you and
Happy Counseling