3. UG Students
493 (66.1%)
PG Students
34 (4.6%)
Academic Staff
109 (14.6%)
Admin Staff
110 (14.7%)
Demographics – Designation
Total 527
students
(70.7%)
Total 219
staff
(29.3%)
4. Demographics – Age group
20 - 39
633 (84.9%)
40 - 49
79 (10.6%)
Over 50
34 (4.6%)
13. Customer Satisfaction
by Age Group
20 – 39 years old – 78%
40 – 49 years old – 86%
Above 50 – 100%
44
96
219
233
41
4 7
22
39
7
0 0 2
26
6
0
50
100
150
200
250
1 2 3 4 5
20 - 39 years old 40 - 49 years old 50 years old and above
15. Please write down any additional comments or suggestions that you
might have
16. IIUM WiFi SERVICE POLL
In an online poll
conducted asking the
question “How do you
rate the WiFi services
in IIUM in terms of
general use for
teaching and learning,
out of 240 responses,
72% says that it needs
improvement.
17. Recommendation
Resolve WiFi problems
at Mahallahs especially
for PG students
• Provide access points to the
corridors or where needed by
proper feasibility study. If any
financial constraints in this
regard, can be solved upon
consultation with students
/students welfare fund/authority.
• Can revisit the internet fee
structure based upon the
individual usage if the service is up
to the mark.
• Can have some business deals
with mobile operators pertaining
borrowing their bandwidth (long
term).