The document discusses challenges faced by IT services companies operating under the "Services 1.0" model and proposes a new approach called "Services 2.0" focused on engineering excellence, finding and retaining skilled talent, and taking a holistic view of business and engineering needs rather than a short-term focus on billing hours and costs. It suggests seeding teams with "uncompromising engineering brains" knowledgeable in Java and emerging technologies to systematically improve systems and processes.

1. IT Services 2.0 – Why?
Raja Nagendra Kumar
Founder and C.T.O
TejaSoft Innovations Pvt. Ltd .
inquiry@tejasoft.com
+91-9886723872
1st March 2013

2. Business Revenues In ‘IT Services
1.0’
Bodies Time
• Add Bodies • Show Least Time
• Continue to Add during the Start
Bodies • Find more ways to
• Grow More Bodies add time by way of
• On Crisis, Grow More Change requests,
Bodies Bugs, Regressions
• Ask for More time on
Team Attritions &
Project Management
detailed Task Lists

3. Clients are Learning
Is this Learning
Asking for
Enough?
• Fixed Bid • Can Fixed Bid Help
• Fixed Monthly them?
Resource Costs • How long can team
• Asking for work for 264 hours in a
Certifications, month?
Background • Can BGV guarantee
Verifications results?
• Delivery Guarantees • Do they know till last
mile what it means by
Delivery Guarantees?

4. Providers are Learning
What? Is this Enough?
• Steam Line BGV • Declining Providers Credibility
• Asking for More Experienced • Is investing in BGV a
People Productive Cost, specially when
• Putting in Place BRM’s and high attrition rates exists?
more cost on marketing • Do we understand Products
• Putting in Place systems, which need more money and time
can show lesser hourly rate and than services?
more resources • Is this a place for IT resources
• Move into product contribute and give their best?
• Retain people by more cultural • Can you find skilled resources
initiatives etc.. available in the market and
ready to work for you?
• If yes, how long can he stay
being highly competent?

5. Our Observations
Worked • Serious IT Talent exits
with more inside and outside, both
than 1200+ at Junior and Senior Level
client • Talent is getting lost due
to mad rush on billing,
engineering blind belief on 20 years
member's old Infy Process and
so far.. Culture

6. IT Business Growth Challenges
What ever Services 1.0 provider
organizations are facing as
challenges can be easily solved
by taking a
Holistic approach to Business &
Engineering Excellence
- Finding right resources
- Skill Gaps
- Attrition
- Quality of Deliveries
- Firefighting
…

7. Solution
Seeding of
Uncompromising
Engineering Brains &
Java Technology all rounder's
to System
Way to Wisdom

8. How to Add Few Brains
Insiders? Outsiders?
• My Promotion? • If yes to outsiders, talk to TejaSoft
• What about Politics?
• I can’t show I am at wrong?
• Overcoming of Legacy team thinking?
• Constrained by legacy system thinking?
• If my initiative backfires, I need to leave
the Job?
• Can I be Lower Cost to Organization?
• Can make junior teams to succeed?
• Can I take blame if they don’t deliver?
• Can Companies find them, if so how long
would it take? How long can he be
retained?
• Can I say, I can be accountable on any
Java Frameworks? Including the
emerging ones?
• How open should I be to say, I would
automate my knowledge?